Total 287 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

21%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Ashley

Mental Health Care, 1-10 employees

More than a year

5.0

A wonderful way to conduct HIPAA compliant tele-therapy

Pros

This platform is straightforward for both therapists and clients; clients appreciate the lack of account creation and the consistent link for accessing the online waiting room. Additionally, it offers quick upgrades for specific needs.

Cons

No cons experienced with Doxy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Seema

Mental Health Care, 1-10 employees

More than a year

4.0

Virtual visits in counseling

Pros

I've been using the free version of Doxy.me, and overall I am satisfied. The audio quality is good and although the video may freeze occasionally during a one-hour session, it's not a frequent occurrence. One aspect I appreciate is the absence of time limitations, unlike some other apps, and its user-friendly interface. My usage is primarily for virtual visits rather than administrative tasks, so it meets my needs well, except for conference sessions, which aren't available with the free subscription service.

Cons

Intermittent screen freezes impacting clinical work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cp

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

HIPAA compliant, customizable, and really easy to use

Pros

I like how easy it is to use. No downloading for patients. I also use it when supervising nurse practitioners. I can join an exam instantly - I just send the URL.

Cons

Sound issues, especially with Bluetooth devices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

B
Barbara

Mental Health Care, 1-10 employees

More than a year

5.0

Doxy.me, great for private practice mental health counselors.

Pros

Doxy.me is reliable and has features for all size of mental health practices.

Cons

Occasional service interruptions, promptly resolved by the provider.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Janine

Mental Health Care, 1-10 employees

Less than 6 months

5.0

Secure, professional and user friendly

Pros

Praised for its ease of use, simple setup, and client-friendly interface without the need for app downloads.

Cons

Lacking a calendar feature is a drawback. As a multi-state therapist, having the ability to view my client appointments in a calendar format within the platform would be convenient, especially when away from my office.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

K
Kelly

Mental Health Care, 1-10 employees

More than a year

5.0

Enjoyed this product - lifesaver during COVID and after.

Pros

Provider and client-friendly with good audio and video quality, no cost, and consistent performance.

Cons

Experienced a single day of interruption in practice; uncertain about adding multiple participants to chats.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

3

Functionality

10

M
Michael

Mental Health Care, 1-10 employees

Less than a year

5.0

Telehealth

Pros

I like it for its simplicity and HIPAA compliance along with options for both free and customized use, including helpful pre-call checks.

Cons

There are glitches at times and resolving these issues can be time-consuming it leads to the need to communicate with waiting patients during the process. most problems are eventually resolved but some linger unresolved.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

J
Jill

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

Easy and Useful

Pros

Utilized the free version due to workload volume, appreciating its value in reducing expenses.

Cons

No downsides except for occasional internet issues unrelated to Doxy.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

S
Sarah

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0

Surprised!

Pros

Surprisingly excellent performance for a free platform, offering seamless usage for both therapist and clients, without any technical glitches.

Cons

It's challenging to find faults. If pressed, perhaps the overall design's graphics could be more appealing, but ultimately, functionality takes precedence over aesthetics when the product works as well as this one does.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
George

Mental Health Care, 1-10 employees

More than a year

5.0

Doxy.me is Essential

Pros

Offers the opportunity for HIPAA-compliant virtual sessions with clients.

Cons

I am thoroughly satisfied with its seamless performance. there is no room for improvement as such.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Daureen

Mental Health Care, 1-10 employees

More than a year

5.0

Excellent tele-health resource for self-employed Therapist

Pros

Very good due to its cost-effectiveness, ease of use, and reliability, especially when I and my clients need it.

Cons

No issues whatsoever.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Thomas

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Why I chose Doxy.me

Pros

Chosen for its combination of affordability and functionality.

Cons

Integration was smooth; would opt for it again without hesitation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lisa

Health, Wellness and Fitness, 1-10 employees

4.0

I love Doxy and so do my clients!

Pros

As a professional, HIPAA compliance is very important for me. Also, I appreciate its cost-free nature and user-friendly interface, with clear video and audio quality.

Cons

My experience with Doxy have been entirely positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

7

J
Jennifer

Mental Health Care, 1-10 employees

More than a year

5.0

Best I've used for telemedicine so far

Pros

I commend it for its numerous features and effortless accessibility for patients, particularly beneficial for technologically challenged populations.

Cons

While connectivity problems occasionally arise, they seem unrelated to the program itself; resolved after updating internet service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kent

Health, Wellness and Fitness, 11-50 employees

Less than a year

5.0

Always works!

Pros

Ensures extremely reliable connections with patients even under limited bandwidth conditions, eliminating technical hassles.

Cons

No negatives to report; the application functions exceptionally well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Diane

Individual & Family Services, 1-10 employees

More than a year

5.0

I have never had a problem with Doxy

Pros

I rely upon thus tool for therapy sessions. It has no technical issues so far providing ease of use for both therapist and clients.

Cons

Absolutely no complaints thus far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Natalie

Mental Health Care, 1-10 employees

More than a year

4.0

DOXYMe is GREAT

Pros

Appreciated for offering a free option with the flexibility to pay for additional features as needed.

Cons

Cannot identify any drawbacks; overall, an excellent product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Brandon

Mental Health Care, 500+ employees

More than a year

5.0

Reliable and easy to use!

Pros

For several years, I've relied on the free version of Doxy.me, even though my agency offers telehealth services through our EHR. Whenever our system encounters issues, I turn to Doxy.me for its reliable connection. It's user-friendly and effortless for patients to join, with a customized link that directly takes them to my waiting room without requiring any software downloads.

Cons

Currently, no complaints to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

Y
Yvonne

Mental Health Care, 1-10 employees

More than a year

4.0

Doxy.me

Pros

I initially chose for its free HIPAA-compliant service and upgraded to a paid subscription for improved features and services.

Cons

Audio and visual quality issues, along with intermittent disconnections, proved inconvenient and distracting for both clients and myself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
nina

Individual & Family Services, 1-10 employees

More than a year

5.0

Im a fan of Doxy.me

Pros

It proved to be a great tool during the COVID pandemic I like it for its ease of learning, technical support, and client comfort.

Cons

Nothing to complain about; initially skeptical of online counseling services, but Doxy.me proved reliable and indispensable. While stable internet access can be an issue in rural areas, it's not a fault of the program itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10