Mental Health Care, 1-10 employees
More than a year
“A wonderful way to conduct HIPAA compliant tele-therapy”
Pros
This platform is straightforward for both therapists and clients; clients appreciate the lack of account creation and the consistent link for accessing the online waiting room. Additionally, it offers quick upgrades for specific needs.
Cons
No cons experienced with Doxy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Virtual visits in counseling”
Pros
I've been using the free version of Doxy.me, and overall I am satisfied. The audio quality is good and although the video may freeze occasionally during a one-hour session, it's not a frequent occurrence. One aspect I appreciate is the absence of time limitations, unlike some other apps, and its user-friendly interface. My usage is primarily for virtual visits rather than administrative tasks, so it meets my needs well, except for conference sessions, which aren't available with the free subscription service.
Cons
Intermittent screen freezes impacting clinical work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“HIPAA compliant, customizable, and really easy to use”
Pros
I like how easy it is to use. No downloading for patients. I also use it when supervising nurse practitioners. I can join an exam instantly - I just send the URL.
Cons
Sound issues, especially with Bluetooth devices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“Doxy.me, great for private practice mental health counselors.”
Pros
Doxy.me is reliable and has features for all size of mental health practices.
Cons
Occasional service interruptions, promptly resolved by the provider.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 months
“Secure, professional and user friendly”
Pros
Praised for its ease of use, simple setup, and client-friendly interface without the need for app downloads.
Cons
Lacking a calendar feature is a drawback. As a multi-state therapist, having the ability to view my client appointments in a calendar format within the platform would be convenient, especially when away from my office.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“Enjoyed this product - lifesaver during COVID and after.”
Pros
Provider and client-friendly with good audio and video quality, no cost, and consistent performance.
Cons
Experienced a single day of interruption in practice; uncertain about adding multiple participants to chats.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
3
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Telehealth”
Pros
I like it for its simplicity and HIPAA compliance along with options for both free and customized use, including helpful pre-call checks.
Cons
There are glitches at times and resolving these issues can be time-consuming it leads to the need to communicate with waiting patients during the process. most problems are eventually resolved but some linger unresolved.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Easy and Useful”
Pros
Utilized the free version due to workload volume, appreciating its value in reducing expenses.
Cons
No downsides except for occasional internet issues unrelated to Doxy.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Surprised!”
Pros
Surprisingly excellent performance for a free platform, offering seamless usage for both therapist and clients, without any technical glitches.
Cons
It's challenging to find faults. If pressed, perhaps the overall design's graphics could be more appealing, but ultimately, functionality takes precedence over aesthetics when the product works as well as this one does.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Doxy.me is Essential”
Pros
Offers the opportunity for HIPAA-compliant virtual sessions with clients.
Cons
I am thoroughly satisfied with its seamless performance. there is no room for improvement as such.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Excellent tele-health resource for self-employed Therapist”
Pros
Very good due to its cost-effectiveness, ease of use, and reliability, especially when I and my clients need it.
Cons
No issues whatsoever.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Why I chose Doxy.me”
Pros
Chosen for its combination of affordability and functionality.
Cons
Integration was smooth; would opt for it again without hesitation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
“I love Doxy and so do my clients!”
Pros
As a professional, HIPAA compliance is very important for me. Also, I appreciate its cost-free nature and user-friendly interface, with clear video and audio quality.
Cons
My experience with Doxy have been entirely positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
7
Mental Health Care, 1-10 employees
More than a year
“Best I've used for telemedicine so far”
Pros
I commend it for its numerous features and effortless accessibility for patients, particularly beneficial for technologically challenged populations.
Cons
While connectivity problems occasionally arise, they seem unrelated to the program itself; resolved after updating internet service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Always works!”
Pros
Ensures extremely reliable connections with patients even under limited bandwidth conditions, eliminating technical hassles.
Cons
No negatives to report; the application functions exceptionally well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Individual & Family Services, 1-10 employees
More than a year
“I have never had a problem with Doxy”
Pros
I rely upon thus tool for therapy sessions. It has no technical issues so far providing ease of use for both therapist and clients.
Cons
Absolutely no complaints thus far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“DOXYMe is GREAT”
Pros
Appreciated for offering a free option with the flexibility to pay for additional features as needed.
Cons
Cannot identify any drawbacks; overall, an excellent product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 500+ employees
More than a year
“Reliable and easy to use!”
Pros
For several years, I've relied on the free version of Doxy.me, even though my agency offers telehealth services through our EHR. Whenever our system encounters issues, I turn to Doxy.me for its reliable connection. It's user-friendly and effortless for patients to join, with a customized link that directly takes them to my waiting room without requiring any software downloads.
Cons
Currently, no complaints to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Doxy.me”
Pros
I initially chose for its free HIPAA-compliant service and upgraded to a paid subscription for improved features and services.
Cons
Audio and visual quality issues, along with intermittent disconnections, proved inconvenient and distracting for both clients and myself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Individual & Family Services, 1-10 employees
More than a year
“Im a fan of Doxy.me”
Pros
It proved to be a great tool during the COVID pandemic I like it for its ease of learning, technical support, and client comfort.
Cons
Nothing to complain about; initially skeptical of online counseling services, but Doxy.me proved reliable and indispensable. While stable internet access can be an issue in rural areas, it's not a fault of the program itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10