Mental Health Care, 1-10 employees
Less than a year
“Excellent choice”
Pros
Secure and professional tool for communication.
Cons
No issues to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Easy and Free”
Pros
This platform has been an invaluable tool, providing both a free option and reasonably priced services that adhere to HIPAA regulations. Its ease of use has been particularly beneficial during the pandemic, especially for those of us who needed to quickly adapt to telehealth.
Cons
I would like the option to customize the waiting room and access other additional features for free. However, considering my budget constraints, I am grateful for the features currently available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Hospital & Health Care, 1-10 employees
More than a year
“Good product for the purpose”
Pros
Praised for being free and user-friendly with minimal issues.
Cons
Rare connection problems likely stem from weak cell signals rather than platform issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Telehealth during COVID”
Pros
It proved very essential for me during the COVID pandemic, valued for its availability, reliability, and ease of use.
Cons
Provides value at its price point. It saved my livelihood to take a traumatic dive during COVID.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“This works for me.”
Pros
Appreciated for its ease of use and compliance with telemedicine guidelines.
Cons
Connectivity issues persist occasionally but have notably improved since 2019.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 1-10 employees
More than a year
“review of HIPPA compliant psychotherapy”
Pros
Easy to use for both therapists and clients, ensuring confidentiality.
Cons
No downsides experienced; invaluable during the peak of COVID.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“A great value and easy to use”
Pros
Appreciated for its simplicity and value.
Cons
Rare dropped calls or persistent call troubles on occasion.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Greatly appreciate Doxy Me”
Pros
Praised for providing a HIPAA-compliant platform with ease of use.
Cons
Occasional internet signal weaknesses causing frustration, but rarely a significant problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Easy and reliable”
Pros
Highlighted for its user-friendly interface for both therapists and patients.
Cons
No issues experienced with the free version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Outstanding software. Wonderful service since beginning of the pandemic and, now, post-pandemic.”
Pros
The fact it offers free service with robust privacy features.
Cons
Initial glitches have decreased over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 101-500 employees
More than a year
“Easy to use, very consistent service”
Pros
Easy to use for clients and the convenience of multilingual appointment reminders.
Cons
Occasionally, technical problems arise, particularly when many staff members are using the internet simultaneously in the office. However, the platform functions more smoothly when used from home.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Doxy makes telemedicine a breeze for docs and patients”
Pros
its user-friendliness and reliability compared to other alternatives.
Cons
Limited to individual calls with the free version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Essential!”
Pros
I appreciate the software for its ease of use, HIPAA compliance, and free version.
Cons
No significant complaints; meets all requirements for telehealth practice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Doxy.me provides what I need to provide quality psychotherapy at a reasonable price.”
Pros
Recognized for its secure platform, range of features, and excellent value.
Cons
I would appreciate the ability to review history broken down by client, not just by day. This is a minor inconvenience, however, compared to the overall functionality of the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“What a great platform”
Pros
I launched my private practice with the recommendation of a colleague, opting for Doxy.me. The free version was particularly appreciated as I sought to limit overhead expenses. It's proven to be simple and user-friendly for both myself and my clients, with good quality video and audio, and reliable connectivity. Compared to other platforms I've tried, Doxy.me stands out as easier and more dependable.
Cons
Understandable limitations with the free version.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“An excellent platform that is easy to use”
Pros
Ease of use, features like waiting rooms, and professional version benefits are great
Cons
Currently fulfills all requirements without any dislikes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Excellent Telehealth Platform”
Pros
Doxy.me has been a blessing since the beginning of the pandemic, offering a reliable and easy-to-use platform. Its consistency has been exceptional, even in areas prone to power outages. The platform's reliability has played a crucial role in maintaining communication with my patients during these challenging times.
Cons
No need for customer service assistance; platform serves purpose well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Great for what I need”
Pros
I like it for its ease of use, security, and confidentiality.
Cons
Generally satisfied; few dislikes.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Effective means of telehealth consulting”
Pros
easy to use with high-quality performance.
Cons
Only issue arises when patients lack a camera on their phones for participation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
“Doxy.me”
Pros
free service for simple consultations.
Cons
Lacks a free trial for advanced features.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8