DrChrono Reviews

“Not Justified by the Price

Pros

The system is HIPAA compliant and when its not crashing notation works well. I appreciate the convenience of scheduling from the phone app.

Cons

I've found that customer and tech support offer very little help. They usually just go through basic troubleshooting steps and then leave me stuck when the issues don't get resolved.

“Poor performance & service

Pros

Initially I liked DrChrono but over the past two years its become a nightmare. Its too unreliable and expensive for its poor quality.

Cons

It crashes a lot, so I can't use the notation platform for long. It's really annoying to lose detailed chart notes because of these errors.

“reported problems unresolved & senior support inaccessible

Pros

Only thing that is okay is that the schedule looks as it is easy to read and follow.

Cons

We never seem to get any real fix for the problems we keep reporting. For a month now we have been dealing with the Day Sheet showing duplicate totals and there still is not any resolution in sight. Plus it is even more frustrating that we cannot reach anyone more senior to sort it out. It feels like we are standing in front of the Wizard of Oz curtain and the person who could help is completely out of reach.

“Smooth and effective EMR

Pros

Its user-friendly and easy to use with noticeable differences compared to other software.

Cons

The slow navigation of the system can be really disruptive, especially during busy times. It ends up causing significant financial losses.

“Customizable and Scalable EHR

Pros

The customization options are great, making it easy to set up the way I need. Since it is cloud-based I can access it from anywhere, which is really convenient. Features like online scheduling and the HIPAA-compliant patient portal work smoothly and help keep things organized.

Cons

The cost is quite high and the software offers so many options within a single suite, which can feel overwhelming.

“My all-time favorite EMR

Pros

I enjoy charting creating shortcuts for patient education and reviewing medical history. Its quite efficient.

Cons

Medical billing doesn't work well for me and it has caused financial losses until they make improvements.

“Do not recommend!

Pros

Everything about it was terrible. None of the promised features worked.

Cons

I experienced poor customer service that didn't address my issues and even demanded a large cancellation fee.

“Best for small teams

Pros

Managing appointment slots is easy and the customizable views make scheduling much more convenient for me.

Cons

I think customization options are somewhat limited, which can feel restrictive at times.

“Waste of Time – Stay Away!

Pros

I have not found anything positive about it. The experience has been frustrating and I would not recommend it to anyone.

Cons

I'm dissatisfied because there's no access to support and I don't feel like the company values its customers.

“Clunky & difficult to work with

Pros

I have nothing positive to say. It's difficult to use and I'll be glad when I no longer have to deal with it.

Cons

Setting appointments and creating note templates feels cumbersome and takes up a lot of time, making it hard for me to stay efficient.

“Revolutionary and fast ios mobile charting

Pros

DrChrono felt revolutionary when it first arrived because it included an iOS mobile app that lets me chart and send prescriptions right from my iPad or iPhone. That feature saves me a huge amount of time and is the main reason I have not switched away from the product. even after many years and with other EHRs releasing iOS apps, I still find it to be the most reliable and efficient option on mobile. And though a lot of the built-in practice management features come across as outdated but when I pair DrChrono with other scheduling and patient-engagement tools, the iOS charting and medication workflows remain best in class and incredibly fast. Overall I genuinely like how amazing those mobile features are compared to almost every other option I have tried.

Cons

My main complaint is that it has done very little to modernize the overall product. Since Updox took over I have noticed only minor tweaks to a handful of features that won't benefit everyone. For the most part the platform still feels largely unchanged. Their telemedicine option has been a waste of time for me as there are far simpler alternatives on the market still it charges extra for those visits which might have been acceptable ten years ago but feels outmoded now. Plus I faced backend issues frequently, including slowness and short outages on a weekly basis. The OnPatient portal also looks outdated and dull and the built-in scheduling system is old and tedious, producing a lackluster experience for patients. It seems like OnPatient gets zero attention from the company, with no UI or feature updates since launch. Because of all that, I avoid the practice management and patient-engagement pieces and use this tool only as an EHR.

“Inconsistent performance with DrChrono

Pros

Using it with an iPad was definitely a highlight, as it made things more accessible and easier to work with. However, the software hasn't really evolved much since its initial release. While it has a lot of potential, it ultimately falls short of what it could be.

Cons

My meetings with the Apollo+ team were unproductive and the software features did not meet my expectations, which ultimately led to patient losses.

“Pleasant interface at a reasonable price

Pros

The interface of it is quite pleasant and the price feels very reasonable considering everything I get in return.

Cons

One issue I have noticed over time is that its voice to text feature does not transcribe accurately or work reliably for me in many cases.

“Convenient Support

Pros

The program and interface are decent. It's easy to use and it includes most of the essential features I need.

Cons

I haven't encountered any major issues both the software and support have been satisfactory.

“Good tool!

Pros

Writing progress notes is really easy and simple, which makes the whole process quick.

Cons

I've noticed delays in billing payments, although there have been some recent improvements.

“DrChrono – streamlined record keeping

Pros

The software can be a bit complicated at first, but it's flexible and provides a great experience. Also, the interface is easy to use.

Cons

Sometimes the system slows down, likely due to network issues.

“Value-Packed Customizable EMR

Pros

It's really customizable, super easy to use and doesn't break the bank, which makes it a great choice.

Cons

Support response times can be slow at times, but they do address minor issues promptly.

“Extremely poor support

Pros

The superbill feature is easy to use and I appreciated the patient reminder options.

Cons

I've had issues with customer service, as emails often go unanswered and creating templates is a really tedious process.

“Horrible service and no support

Pros

The customization options are definitely a plus, especially if you're working in an integrated practice. It makes everything fit together much better.

Cons

Poor customer service and the auto-renewal without an option to terminate the contract are big drawbacks for me.

“Easy to use

Pros

It is really easy to use, and the helpful guides make things even easier. Also, the support team at DrChrono is amazing and their customer care is top-notch.

Cons

It runs efficiently, though there are occasional minor glitches, but nothing major to worry about.