DrChrono Reviews

“Functionality declined with poor updates

Pros

Initially I was drawn to the affordable pricing but over time the platforms functionality has steadily declined. We have decided to transition to another EMR for the reasons I describe below.

Cons

We have noticed management and the IT team repeatedly push out software and policy changes that simply do not function in a real medical setting. In my opinion they urgently need a formal board of clinicians and administrative staff to advise on practical functionality. If they keep making decisions like this I am convinced they will drive customers away.

“Lost $20,000 due to unreliability

Pros

as I launched my own practice as a new provider my only hands-on experience with DrChrono came from an internship at a different clinic where my mentor did not have many strong opinions about it. But I still decided to sign up when I opened. In those early days about eight years ago the platform had far fewer features the monthly fees were much lower and the customer support was generally decent and responsive which made getting started less stressful.

Cons

Over time as they kept rolling out new features most of which we never used the result of is that platform grew increasingly unreliable. We began experiencing persistent problems with online booking and between missed appointments and the hours spent untangling issues, our practice probably lost around $20,000 or more. Dealing with customer support added to the headache as reps were often unhelpful and at times quite rude. After roughly six months of attempted fixes without lasting results, they started hiking the subscription cost annually, requiring a year-long contract that cost over $1,500 a month for our small, three-provider clinic. That felt excessive compared to alternatives like Jane and ChiroTouch which charge about a third and are more reliable. At one low point we had over 15 support tickets open because insurance claims were returned incorrectly, appointments disappeared, the system went down for hours during business and other problems kept piling up.

“Schedule is easy and plenty customizable

Pros

I find the schedule really easy to look at as it frees us from unnecessary clutter. It also provides me with plenty of customizable tools for documentation and note-taking that I can adapt to various medical practice types.

Cons

even though it is pared down I do not find it as user friendly as other scheduling platforms. Our front desk staff faced a bigger learning curve. I also find the user permissions unnecessarily complicated with far too many menu options.

“Outdated, slow and deeply disappointing

Pros

Honestly there is almost nothing positive I can say about this platform. After several months of relying on it I could not point to a single capability that consistently worked or genuinely improved our processes. The array of problems with the interface, speed and overall ease of use completely outweigh any small conveniences that might exist. even features that are supposed to be advantages like cloud access and mobile apps are badly implemented and more irritating than helpful. From the moment we started using it until we stopped, this software mostly cost me time and caused frustration. Overall I see no redeeming features worth highlighting.

Cons

I am deeply disappointed with it in almost every respect. The platform feels outdated, runs very slowly and is prettyhard to get around. I mean nothing feels user friendly as routine tasks require a series of unnecessary steps that don't make sense. Our rollout stretched over months with no real direction and the so called training did nothing to prepare our team. When we try to get help, support is slow to respond and often dismissive. Like they sometimes taking days or even weeks to answer. To make matters worse, trying to terminate the contract is a nightmare, leaving you stuck in a product that fails to deliver. every aspect be it design, features, customer service and communication seems broken. In the end, this purchase has cost us a lot and drained our energy.

“unreliable and inaccurate financial reporting

Pros

I have found it to be a modern, fresh-looking piece of software that is visually impressive but it still needs significant development before it functions reliably. If you rely on reports to monitor business performance I would not suggest DrChrono because the reported figures are not accurate.

Cons

Regarding the financials I cannot rely on the numbers as they are not accurate. Perhaps in the future it could become a reliable platform once it is fully built out. However at present none of the actual financial figures, from provider production through billing can be trusted. We tried to work out with them but found it impossible as it simply does not work.

“Terribly unreliable with poor support

Pros

In my experience they have specified several features that would be useful to incorporate into an EHR. I also like that there are a few ways to customize forms and templates.

Cons

The system is terribly unreliable. Things break constantly and when I submit a help ticket the support team often tries to gaslight me either accusing me of user error or insisting the issue is not real. After a lot of back and forth I am able to make them understand a little but then it can take weeks to resolve a ticket, if it ever gets fixed.

“Pretty easy to get around but support is slow

Pros

Overall it is pretty easy to get around and teach myself without having to call support all the time.

Cons

I have noticed support takes ages to respond to a ticket which is really frustrating.

“monthly fees is way too high

Pros

Being both a Chiropractor and a Functional Medicine physician I liked that DrChrono's EHR was configured for chiropractic care and linked with Fullscript for supplements too.

Cons

Unfortunately I ran into many issues. Like there is a monthly fee to use documents and forms within the EHR. Two-way texting was not integrated at all so I had to use a third-party tool. Also the scheduler's options for creating patient care plans were far too limited compared to other EHRs I have used. Moreover several other third-party integrations were necessary to complete the EHR which I do not think is reasonable for the price.

“Forced to pay for a departed doctor

Pros

I am pretty much satisfied with scheduling but everything else is a problem.

Cons

When I hired a doctor and tried to add him I had to sign a 1 year contract. He quit within two months but they still wanted me to keep paying monthly premiums even though he was gone and it was useless. So imagine paying $600/month for a provider who's no longer practicing. After speaking to their executive team he stated it would be a breach of contract which to me is complete bullshit. I am very disappointed indeed.

“easy to operate and performing well

Pros

After using it a few times operating it feels easy to me. Though I am still getting the hang of everything but so far it has been performing really well.

Cons

I honestly cannot point to anything I dislike as it is more that I am still getting familiar with all the features. However I would love if they provided a detailed user manual.

“simple to check schedules with document upload

Pros

It is pretty easy to check and create schedules and i like that i can also add tasks and keep communication logs. Plus I amm able to upload patients documents directly into their charts which is great.

Cons

One frustrating aspect I have noticed is the loading time. Sometimes the tool takes a while to load and if I step away it often logs me out automatically so I have to sign back in repeatedly.

“Keeps medical records organized

Pros

When I am dealing with medical records I really like using this as it keeps everything organized and makes managing patient files much simpler.

Cons

Honestly I have not come across anything about it that bothered me since I found it incredibly helpful in my day to day work.

“support is nowhere to be found

Pros

I like the scheduling features and that it lets me save reports for later reference.

Cons

One thing is that I cannot reach a real person. As there is no direct phone or email contact and the chat replies are all automated and unhelpful. Plus I may have to close my business due to the economy and I have spent nearly six months trying to exit my contract after ten years. During my attempts they renewed my contract for another year without my consent and now they demand I pay for another years fees to cancel. I am struggling financially, I am the only employee and paying more just to escape feels impossible because I genuinely cannot afford it.

“Brings every essential feature together

Pros

Well I am really impressed that it brings together every essential feature I need in one place.

Cons

However I found the monthly fees to be more than I could justify just getting started with it.

“enrollment and support terrible

Pros

The only thing I like is the web version and the iPad and phone apps as they are pretty simple to get into.

Cons

Where do I even start with this? I faced so much from start to finish such as simply scheduling a setup call stretched out for a month. Afterward I was told I had to complete an enrollment process which in principle made sense but nobody mentioned it a month earlier. Then problems occurred during enrollment and no one followed up or gave updates. I paid for three months of service and got absolutely nothing, a total waste for my team and me. It is hard to accept its high ratings given the poor support. The EMR itself is just okay as it is pretty awkward for entering notes and felt like a fancy spreadsheet layered over a basic data backend.

“impressive features but too high priced

Pros

As a practitioner I am really impressed by the range of features they offer. Plus it is aligned with data protection standards, maintains thorough historical patient medical records and provides effective appointment scheduling and management tools.

Cons

However I find the pricing way too high and integrating multiple tools can be complicated. Plus synchronization features are lacking and overall the system feels difficult to use.

“incredibly easy to look up codes

Pros

I find it incredibly easy to look up my ICD-10 codes using this software and I can send or submit those codes directly from within the application.

Cons

For me a few of the configuration options are tricky to locate but after I get everything configured the system runs smoothly and really simplifies billing and coding.

“Lacking customer support

Pros

The details regarding DrChrono's functionality did not align with my actual experience using the software. Some of the features were either misrepresented or did not perform as expected, which made it difficult to rely on the provided information.

Cons

My experience with customer support was very poor. I had numerous questions and issues, submitted help tickets with screenshots and patient emails regarding problems with accessing the scheduling function, medical forms and online check-in. Despite all tickets being marked as resolved, nothing was actually fixed, even after submitting more tickets about the same problems. All I was told was that everything seemed fine on their end and there were no issues. After six months of attempting to resolve these problems, nothing changed. The only thing that remained consistent was their collection of my payments. We were stuck in a contract and we would have had to go to court to get out of it, which we found too costly. We ended up paying for six months without using their service and I'm relieved to be done with them.

“Success turned Into failure

Pros

The experience was excellent for the first three years, with everything running smoothly and efficiently. However, ever since the new company took over, things have become disorganized and frustrating to deal with.

Cons

The claims processing has been completely horrific since they switched from Trizetto to their in-house clearing house. For two months, no claims have been processed. Support is almost nonexistent and there is no way to talk to a person and responses take weeks. Their staff seems highly untrained in claims billing. We never had these issues before. Appointment scheduling has also become problematic with recent data loss. They refuse to cancel my contract despite my objection to a fee increase and renewal. I never signed a contract with the new company. They refuse to communicate by phone and their customer service is virtually non existent. They don't seem to care whether I'm satisfied with their service or not.

“Not worth the risk!

Pros

I have had an incredibly frustrating experience dealing with this company. The level of disorganization and lack of support have made every interaction exhausting.

Cons

The company, from the staff to management, seems morally questionable. It's really disappointing to see such dishonesty at every level.

“Not Justified by the Price

Pros

The system is HIPAA compliant and when its not crashing notation works well. I appreciate the convenience of scheduling from the phone app.

Cons

I've found that customer and tech support offer very little help. They usually just go through basic troubleshooting steps and then leave me stuck when the issues don't get resolved.

“Poor performance & service

Pros

Initially I liked DrChrono but over the past two years its become a nightmare. Its too unreliable and expensive for its poor quality.

Cons

It crashes a lot, so I can't use the notation platform for long. It's really annoying to lose detailed chart notes because of these errors.

“reported problems unresolved & senior support inaccessible

Pros

Only thing that is okay is that the schedule looks as it is easy to read and follow.

Cons

We never seem to get any real fix for the problems we keep reporting. For a month now we have been dealing with the Day Sheet showing duplicate totals and there still is not any resolution in sight. Plus it is even more frustrating that we cannot reach anyone more senior to sort it out. It feels like we are standing in front of the Wizard of Oz curtain and the person who could help is completely out of reach.

“Smooth and effective EMR

Pros

Its user-friendly and easy to use with noticeable differences compared to other software.

Cons

The slow navigation of the system can be really disruptive, especially during busy times. It ends up causing significant financial losses.

“Customizable and Scalable EHR

Pros

The customization options are great, making it easy to set up the way I need. Since it is cloud-based I can access it from anywhere, which is really convenient. Features like online scheduling and the HIPAA-compliant patient portal work smoothly and help keep things organized.

Cons

The cost is quite high and the software offers so many options within a single suite, which can feel overwhelming.

“My all-time favorite EMR

Pros

I enjoy charting creating shortcuts for patient education and reviewing medical history. Its quite efficient.

Cons

Medical billing doesn't work well for me and it has caused financial losses until they make improvements.

“Do not recommend!

Pros

Everything about it was terrible. None of the promised features worked.

Cons

I experienced poor customer service that didn't address my issues and even demanded a large cancellation fee.

“Best for small teams

Pros

Managing appointment slots is easy and the customizable views make scheduling much more convenient for me.

Cons

I think customization options are somewhat limited, which can feel restrictive at times.

“Waste of Time – Stay Away!

Pros

I have not found anything positive about it. The experience has been frustrating and I would not recommend it to anyone.

Cons

I'm dissatisfied because there's no access to support and I don't feel like the company values its customers.

“Clunky & difficult to work with

Pros

I have nothing positive to say. It's difficult to use and I'll be glad when I no longer have to deal with it.

Cons

Setting appointments and creating note templates feels cumbersome and takes up a lot of time, making it hard for me to stay efficient.

“Revolutionary and fast ios mobile charting

Pros

DrChrono felt revolutionary when it first arrived because it included an iOS mobile app that lets me chart and send prescriptions right from my iPad or iPhone. That feature saves me a huge amount of time and is the main reason I have not switched away from the product. even after many years and with other EHRs releasing iOS apps, I still find it to be the most reliable and efficient option on mobile. And though a lot of the built-in practice management features come across as outdated but when I pair DrChrono with other scheduling and patient-engagement tools, the iOS charting and medication workflows remain best in class and incredibly fast. Overall I genuinely like how amazing those mobile features are compared to almost every other option I have tried.

Cons

My main complaint is that it has done very little to modernize the overall product. Since Updox took over I have noticed only minor tweaks to a handful of features that won't benefit everyone. For the most part the platform still feels largely unchanged. Their telemedicine option has been a waste of time for me as there are far simpler alternatives on the market still it charges extra for those visits which might have been acceptable ten years ago but feels outmoded now. Plus I faced backend issues frequently, including slowness and short outages on a weekly basis. The OnPatient portal also looks outdated and dull and the built-in scheduling system is old and tedious, producing a lackluster experience for patients. It seems like OnPatient gets zero attention from the company, with no UI or feature updates since launch. Because of all that, I avoid the practice management and patient-engagement pieces and use this tool only as an EHR.

“Inconsistent performance with DrChrono

Pros

Using it with an iPad was definitely a highlight, as it made things more accessible and easier to work with. However, the software hasn't really evolved much since its initial release. While it has a lot of potential, it ultimately falls short of what it could be.

Cons

My meetings with the Apollo+ team were unproductive and the software features did not meet my expectations, which ultimately led to patient losses.

“Pleasant interface at a reasonable price

Pros

The interface of it is quite pleasant and the price feels very reasonable considering everything I get in return.

Cons

One issue I have noticed over time is that its voice to text feature does not transcribe accurately or work reliably for me in many cases.

“Convenient Support

Pros

The program and interface are decent. It's easy to use and it includes most of the essential features I need.

Cons

I haven't encountered any major issues both the software and support have been satisfactory.

“Good tool!

Pros

Writing progress notes is really easy and simple, which makes the whole process quick.

Cons

I've noticed delays in billing payments, although there have been some recent improvements.

“DrChrono – streamlined record keeping

Pros

The software can be a bit complicated at first, but it's flexible and provides a great experience. Also, the interface is easy to use.

Cons

Sometimes the system slows down, likely due to network issues.

“Value-Packed Customizable EMR

Pros

It's really customizable, super easy to use and doesn't break the bank, which makes it a great choice.

Cons

Support response times can be slow at times, but they do address minor issues promptly.

“Extremely poor support

Pros

The superbill feature is easy to use and I appreciated the patient reminder options.

Cons

I've had issues with customer service, as emails often go unanswered and creating templates is a really tedious process.

“Horrible service and no support

Pros

The customization options are definitely a plus, especially if you're working in an integrated practice. It makes everything fit together much better.

Cons

Poor customer service and the auto-renewal without an option to terminate the contract are big drawbacks for me.

“Easy to use

Pros

It is really easy to use, and the helpful guides make things even easier. Also, the support team at DrChrono is amazing and their customer care is top-notch.

Cons

It runs efficiently, though there are occasional minor glitches, but nothing major to worry about.

“Worst company I have dealt with

Pros

Its customizable but requires significant time investment to set up correctly.

Cons

Customer service is subpar accompanied by price increases without added benefits and contract difficulties.

“Great if you have Apple Products

Pros

DrChrono works well as an app which is a rarity among EHR systems.

Cons

Limited reporting capabilities and customization options in billing and practice management are noted.

“Using Dr.Chrono

Pros

Medical scheduling is its primary function for us.

Cons

No specific dislikes I find their software to be excellent especially in medical scheduling.

“Too expensive for a small clinic

Pros

Charting from my iPhone is convenient for completing patient encounters including code posting.

Cons

Unexpected cost increases without notice and subpar online scheduling options are concerning.

“Easy

Pros

The calendar feature is great and helps employees be more involved. It is an interactive tool. I chose DrChrono EHR mainly for its scheduling features and the cost of it makes it more affordable.

Cons

Patients had an issue in not recognizing appointment reminders that they were going through the system.

“No customer loyalty or service

Pros

To be frank I have stuck with this service for over three years and it has disappointed me.

Cons

In my experience its like there is no customer loyalty or service. As I cannot reach anyone and my messages often go unread or aren't handled properly.

“Frequent downtimes and outages

Pros

I find the electronic prescribing module really easy to use.

Cons

Lately I have had frequent downtimes and outages that stop me from sending prescriptions, reading notes, viewing my schedule, booking patients and more.

“User-friendly with team schedule view

Pros

What I like is how user-friendly it is and that I can view everyone on my team's schedule.

Cons

At first I found it confusing to use because there are so many different tabs.

“Money hungry company

Pros

Despite being with them for over three years Ive been consistently overcharged as a cash-only office.

Cons

Awful customer service with lengthy claims resolution times and poor communication.

“Does not function as advertised.

Pros

DrChrono offers a comprehensive product theoretically but it falls short in execution. The UI is intuitive albeit not visually cluttered.

Cons

The software often fails to deliver as promised with slow response times and unaddressed issues from the help desk.