softwareDrChrono EHR Software Reviews
206 Reviews
Overall Rating
3.6
206 Reviews
Rating Distribution
5
(83)
4
(52)
3
(15)
2
(17)
1
(39)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.6
206 Reviews
Rating Distribution
5
(83)
4
(52)
3
(15)
2
(17)
1
(39)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
BEWARE! BEWARE! BEWARE!
BEWARE! BEWARE! BEWARE!
Pros
Dealing with this company is a nightmare. Even if they could cure cancer Id avoid them. Theyre the worst of humanity.
Cons
The company from staff to management seems morally questionable. Its disappointing to see such dishonesty across the board.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Richard
Health, Wellness and Fitness, 1-10 employees
Less than 6 Months
Apr 01, 2024
DrChrono is not worth the high cost
DrChrono is not worth the high cost
Pros
The system is HIPAA compliant and when its not crashing notation works well. I appreciate the convenience of scheduling from the phone app.
Cons
Customer and tech support offer minimal assistance resorting to basic troubleshooting steps and then leaving you stranded when issues persist.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Adam
Health, Wellness and Fitness, 1-10 employees
More than a year
Apr 01, 2024
Slow speed and poor Customer service
Slow speed and poor Customer service
Pros
Initially I liked DrChrono but over the past two years its become a nightmare. Its too unreliable and expensive for its poor quality.
Cons
The system often crashes making it impossible to use the notation platform for extended periods. Its frustrating to lose detailed chart notes due to errors.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Shahla
Medical Practice, 51-100 employees
More than a year
Apr 01, 2024
Good EMR program
Good EMR program
Pros
Its user-friendly and easy to navigate with noticeable differences compared to other software.
Cons
The systems sluggish navigation can be disruptive particularly during busy periods resulting in significant financial losses.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
LeAnne
Hospital & Health Care, 500+ employees
Less than a year
Mar 01, 2024
An Adaptable EHR System
An Adaptable EHR System
Pros
The customization options are exceptional and being cloud-based is a plus. Features like online scheduling and a HIPAA-compliant patient portal are efficient.
Cons
The cost is high and the software offers too many options within a single suite.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Muhammad
Hospital & Health Care, 500+ employees
Mar 01, 2024
Dr. Chrono has been my favorite EMR of all time
Dr. Chrono has been my favorite EMR of all time
Pros
I enjoy charting creating shortcuts for patient education and reviewing medical history. Its quite efficient.
Cons
Medical billing is ineffective leading to financial losses until improvements are made.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Joseline
Medical Practice, 11-50 employees
More than a year
Feb 01, 2024
Dont use this system
Dont use this system
Pros
Everything about it was terrible. None of the promised features worked.
Cons
Poor customer service failed to address our issues and demanded a hefty cancellation fee.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Greg
Health, Wellness and Fitness, 1-10 employees
Less than a year
Dec 01, 2023
Works great for small practices, has a responsive helpdesk team
Works great for small practices, has a responsive helpdesk team
Pros
Managing appointment slots with configurable views is excellent and easy.
Cons
Customization options are somewhat limited posing constraints.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than a year
Dec 01, 2023
Safe Yourself Time and Endless Aggravation. HORRIBLE SYSTEM.
Safe Yourself Time and Endless Aggravation. HORRIBLE SYSTEM.
Pros
Theres nothing good about it. Terrible horrible. Dont buy it!
Cons
Overall dissatisfaction due to zero access to support and a lack of customer value.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Lisa
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2023
This software is cumbersome to use use
This software is cumbersome to use use
Pros
I have nothing positive to say. Its difficult to use and Ill be glad when I no longer have to deal with it.
Cons
The process of setting appointments and note templates is cumbersome and time-consuming.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Regina
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
DrChrono is Inconsistent at Best
DrChrono is Inconsistent at Best
Pros
Working with an iPad was a highlight but the software hasnt progressed much since its initial release. It has potential but falls short.
Cons
Meetings with the Apollo+ team were unproductive and software features did not meet expectations leading to patient losses.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
8
Jay
Medical Practice, 1-10 employees
More than a year
Aug 01, 2023
Helpful
Helpful
Pros
The program and interface are satisfactory. Its easy to navigate and has most of the necessary features.
Cons
I havent encountered any major issues both the software and support have been satisfactory.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Health, Wellness and Fitness, 11-50 employees
More than a year
Jul 01, 2023
Clinical Psychologist Review
Clinical Psychologist Review
Pros
Documenting progress notes is straightforward.
Cons
Billing payment delays have been observed although recent improvements are noted.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Kenith
Mental Health Care, 1-10 employees
More than a year
May 01, 2023
DrChrono- Practice (Record keeping/ data Management) made easy
DrChrono- Practice (Record keeping/ data Management) made easy
Pros
The software is complex yet flexible providing a great user experience with an easy-to-navigate interface.
Cons
Occasionally the system experiences slowdowns possibly due to network issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dr Collins
Hospital & Health Care, 11-50 employees
Less than a year
Apr 01, 2023
Excellent customizable EMR for a good value
Excellent customizable EMR for a good value
Pros
Highly customizable user-friendly and cost-effective.
Cons
Support response times can be slow but they address minor issues promptly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Pradeep
Medical Practice, 1-10 employees
More than a year
Apr 01, 2023
very poor customer service
very poor customer service
Pros
The superbill feature is easy to use and I appreciated the patient reminder options.
Cons
Customer service is lacking with unresolved emails and tedious template creation processes.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Anonymous
Not Specified, 1-10 employees
Less than a year
Apr 01, 2023
Poor customer service
Poor customer service
Pros
Customization options are a plus especially for integrated practices.
Cons
Poor customer service and auto-renewal without contract termination options are major drawbacks.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Jason
Medical Practice, 1-10 employees
More than a year
Feb 01, 2023
DrChrono
DrChrono
Pros
The usability, the various recordings that provide instructional exercises, the phenomenal help, and the client care provided by DrChrono and their team are no less than extraordinary.
Cons
The software operates efficiently, although at times minor glitches occur here and there, but nothing major to highlight.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Karolyn
JDE Medical, 2-10 employees employees
Jan 11, 2023
Worst company I have dealt with
Worst company I have dealt with
Pros
Its customizable but requires significant time investment to set up correctly.
Cons
Customer service is subpar accompanied by price increases without added benefits and contract difficulties.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Ted
Medical Practice, 1-10 employees
More than a year
Jan 01, 2023
Great if you have Apple Products
Great if you have Apple Products
Pros
DrChrono works well as an app which is a rarity among EHR systems.
Cons
Limited reporting capabilities and customization options in billing and practice management are noted.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
4
Omar
Hospital & Health Care, 101-500 employees
More than a year
Jan 01, 2023
Using Dr.Chrono
Using Dr.Chrono
Pros
Medical scheduling is its primary function for us.
Cons
No specific dislikes I find their software to be excellent especially in medical scheduling.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Eduardo
Medical Practice, 1-10 employees
More than a year
Dec 01, 2022
Too expensive for a small clinic
Too expensive for a small clinic
Pros
Charting from my iPhone is convenient for completing patient encounters including code posting.
Cons
Unexpected cost increases without notice and subpar online scheduling options are concerning.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
Alex
Health, Wellness and Fitness, 1-10 employees
More than a year
Dec 01, 2022
Easy
Easy
Pros
The calendar feature is great and helps employees be more involved. It is an interactive tool. I chose DrChrono EHR mainly for its scheduling features and the cost of it makes it more affordable.
Cons
Patients had an issue in not recognizing appointment reminders that they were going through the system.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Tusonah
Tusonah Therapeutic Sleep Disorder Services, LLC, 2-10 employees employees
Nov 25, 2022
Money hungry company
Money hungry company
Pros
Despite being with them for over three years Ive been consistently overcharged as a cash-only office.
Cons
Awful customer service with lengthy claims resolution times and poor communication.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Seth
Medical Practice, 1-10 employees
More than a year
Nov 01, 2022
Does not function as advertised.
Does not function as advertised.
Pros
DrChrono offers a comprehensive product theoretically but it falls short in execution. The UI is intuitive albeit not visually cluttered.
Cons
The software often fails to deliver as promised with slow response times and unaddressed issues from the help desk.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
8
Katherine
Mental Health Care, 1-10 employees
More than a year
Nov 01, 2022
downtime
downtime
Pros
The e-prescribing module is the most user-friendly aspect although it could improve by saving pending prescriptions for later signing.
Cons
Frequent downtime slowdowns and bugs are significant headaches for DrChrono users impacting essential functions like prescription sending and note-saving. Various glitches and quirks further compound user frustrations.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Edward
Mental Health Care, 1-10 employees
More than a year
Nov 01, 2022
BEST!!
BEST!!
Pros
DrChrono EHR is the simplest EHR Ive ever used. I worked in medical emergencies, surgery, business, beauty, and primary care. This EHR is by far the easiest to use and customize.
Cons
Unable to specify the time in which non-provider employees will access the EHR. It would be great to set times for ancillary staff to use the EHR. You can download the app to your mobile device. Unable to configure security settings that would prohibit workers from accessing EHR from their mobile devices, personal information is at risk to clinicians.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Jaime
Concierge Medical, 11-50 employees employees
Oct 22, 2022
Drchrono
Drchrono
Pros
The product provides an organization template for EHRs which is quite amazing along with the innovative features it brings to the table, remarkable stuff.
Cons
This software is for doctors and isn’t very user-friendly for someone who is not a doctor and only wants access to the patient record.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Ingrid
Compañia Anonima de Seguros La Occidental, 1,001-5,000 employees employees
Sep 17, 2022
Improved cash flow and AR
Improved cash flow and AR
Pros
It is an all-in-one EHR system. It is easy and comprehensive. It helps me work efficiently in my solo practice. The cash flow and AR have improved.
Cons
Just a few complaints here and there, nothing much that can hinder workflow productivity.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Brian
Beartooth Brain Works, 1 employee employees
Sep 11, 2022
DrChrono
DrChrono
Pros
Using it is straightforward especially the messaging features.
Cons
Sometimes its a challenge to locate the parts needed to add information.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Stacey
Legal Services, 1-10 employees
More than a year
Sep 01, 2022
Excellent and cost effective
Excellent and cost effective
Pros
E-prescribing and charting functionalities are user-friendly.
Cons
Customer support is virtually non-existent leaving me unable to resolve issues.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Alexis
Medical Devices, 1-10 employees
More than a year
Aug 01, 2022
Worst EHR. SCAM. Your patients data will be taken into hostage
Worst EHR. SCAM. Your patients data will be taken into hostage
Pros
The user interface looks appealing but lacks substance.
Cons
The software is incredibly buggy and slow. Finding appropriate codes for charts takes double the time and billing is a nightmare. I had to give up using it after facing multiple issues.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Byoung
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 01, 2022
We Approve!
We Approve!
Pros
DrChrono software helps us save time by streamlining all our operations from a single location. There’s nothing that we don’t like about the vendor. Customer care team is efficient, and we know there is little to no wait to resolve queries.
Cons
The software is running smoothly.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Laura
Hoboken Family Chiropractic + Wellness, 2-9 employees
Jul 26, 2022
DrChrono SCAM! Full Year Contract Charged - Never Able to Use!
DrChrono SCAM! Full Year Contract Charged - Never Able to Use!
Pros
Initially we were sold on DrChronos capabilities for our mobile medical business but it failed to deliver. After multiple issues they demanded full payment for a service we couldnt use.
Cons
Its costly especially since many functions dont work well in the field. The lack of support and disclosure of crucial details made the experience worse.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Amanda
Medical Practice, 1-10 employees
Less than a year
Jul 01, 2022
Happy with our decision
Happy with our decision
Pros
Provider documentation is smooth visually pleasing and customizable.
Cons
I wish my medical assistant could prepare prescriptions in advance for my approval to save time.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Shannon
Mental Health Care, 1-10 employees
Less than 6 Months
Jun 01, 2022
The best system out there!
The best system out there!
Pros
I have worked with a few EHR software in my day, but hands down, DrChrono has provided me with the best experience overall. The ease of use, support, and powerful features have helped me streamline my clinical, organizational, and financial operations and tasks. Customer support is also efficient and just an email away to get your queries sorted out.
Cons
I am pretty satisfied with the performance of DrChrono. So no complaints so far.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Dr John
San Francisco Non-Force, 1 employees
May 25, 2022
One of the best system available
One of the best system available
Pros
DrChrono EHR is a highly user-friendly software that requires little to no training, thus saving us time. The demo helped overcome any potential difficulty. We are pretty satisfied with the software capabilities, and how it streamlines our day-to-day operations without disturbing the flow.
Cons
The system requires a mild learning curve to get a grip on it.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jami
Geanes BeautyRx, 1 employees
May 11, 2022
Awesome Experience with DrChrono!
Awesome Experience with DrChrono!
Pros
DrChrono’s features have helped us optimize our medical practice. We love the custom features very much and ease of use. Patients find it very easy to contact us seamlessly through the online portal. The software is user-friendly, and we know the efficient customer support team is just a call away in case of any query!
Cons
Nothing to report at the moment.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Norman
Atara Health Solutions, Ltd, 2-9 employees
May 10, 2022
It started out great
It started out great
Pros
In 2012 it was excellent with stellar customer service and value for money.
Cons
As the company expanded customer service deteriorated especially with the iPad version being unreliable.
Ease of use
10
Value for money
4
Customer Support
4
Functionality
4
Michelle
Medical Practice, 1-10 employees
More than a year
May 01, 2022
We use it everyday.
We use it everyday.
Pros
DrChrono has been one of the most effective software for streamlining patient communication. The software offers multiple customizable features for various specialties. The features, demo, support, and training are highly effective, efficient, and worth the DrChrono cost.
Cons
The system is a bit costly as compared to other software in the market.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Dr Baden
Fit 4 Life Chiropractic, 10-49 employees
Apr 07, 2022
Disappointed in product
Disappointed in product
Pros
Scheduling patients is easy and the systems aesthetics are pleasing.
Cons
Submitting a trouble ticket for issues is cumbersome and the lack of decent reporting makes it challenging to run a business efficiently.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
2
Robin
Medical Practice, 11-50 employees
More than a year
Apr 01, 2022
Bad Product, Bad Support, Bad Outcome
Bad Product, Bad Support, Bad Outcome
Pros
Although it appears promising it lacks reliability.
Cons
They oversell the ease of data transfer from previous EMRs leaving you to manually re-enter years of data.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Kourosh
Medical Practice, 1-10 employees
Less than 6 Months
Apr 01, 2022
Only sign up if you know you will never leave
Only sign up if you know you will never leave
Pros
The software offers extensive customization and serves as an all-in-one system.
Cons
Im here writing this review because of a horrendous service slowdown. Theres no way to call for assistance leaving me frustrated.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
10
Esther
Health, Wellness and Fitness, 1-10 employees
More than a year
Mar 01, 2022
One of the best EHR available
One of the best EHR available
Pros
This EHR is remarkably easy to use compared to others Ive tried.
Cons
Ive suggested improvements to allow selecting services for specific rooms to streamline online scheduling but its still being reviewed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jami
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jan 01, 2022
Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone
Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone
Pros
The Gyn chart is usable but has limitations especially with data transfer.
Cons
The OB chart is disorganized requiring checking multiple places for information.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
2
Richard
Medical Practice, 11-50 employees
More than a year
Dec 01, 2021
EMR is full of glitches and issues
EMR is full of glitches and issues
Pros
Its reasonably priced and has a clean interface.
Cons
The EMR and patient portal are both inefficient and user-unfriendly.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Alicia
Hospital & Health Care, 1-10 employees
More than a year
Jul 01, 2021
TERRIBLE CUSTOMER SERVICE! DON'T DO IT!
TERRIBLE CUSTOMER SERVICE! DON'T DO IT!
Pros
I appreciate the ability to customize templates and the scheduling calendar.
Cons
Numerous system crashes led us to switch EHR systems but DrChrono has been unresponsive in transferring our data.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
8
Laura
Medical Practice, 1-10 employees
More than a year
May 01, 2021
When it work's, it is pretty good. When it doesn't (often) you are basically on your own...
When it work's, it is pretty good. When it doesn't (often) you are basically on your own...
Pros
DrChrono offers solid scheduling and billing functions and its web-based platform is convenient.
Cons
Technical issues are frequent and the software lacks customization options.
Ease of use
8
Value for money
4
Customer Support
4
Functionality
8
BJ
Health, Wellness and Fitness, 11-50 employees
More than a year
May 01, 2021
Love it! No looking back
Love it! No looking back
Pros
I have used this product for a long time now and I am so happy with the way it has been designed and the functionality it offers. It works on both computers and iPads which makes it easy to take on rounds.
Cons
NA
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Daniel
Briggs Chiropractic, 2-9 employees
Apr 19, 2021
Great once you get trained
Great once you get trained
Pros
It is very intuitive once you learn how to use it. All my patient charts are in one place and I no longer have to run after files.
Cons
The learning curve is quite long.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Lou
Valera Health, 50-99 employees
Apr 14, 2021
Filters
BEWARE! BEWARE! BEWARE!
BEWARE! BEWARE! BEWARE!
Pros
Dealing with this company is a nightmare. Even if they could cure cancer Id avoid them. Theyre the worst of humanity.
Cons
The company from staff to management seems morally questionable. Its disappointing to see such dishonesty across the board.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Richard
Health, Wellness and Fitness, 1-10 employees
Less than 6 Months
Apr 01, 2024
DrChrono is not worth the high cost
DrChrono is not worth the high cost
Pros
The system is HIPAA compliant and when its not crashing notation works well. I appreciate the convenience of scheduling from the phone app.
Cons
Customer and tech support offer minimal assistance resorting to basic troubleshooting steps and then leaving you stranded when issues persist.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Adam
Health, Wellness and Fitness, 1-10 employees
More than a year
Apr 01, 2024
Slow speed and poor Customer service
Slow speed and poor Customer service
Pros
Initially I liked DrChrono but over the past two years its become a nightmare. Its too unreliable and expensive for its poor quality.
Cons
The system often crashes making it impossible to use the notation platform for extended periods. Its frustrating to lose detailed chart notes due to errors.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Shahla
Medical Practice, 51-100 employees
More than a year
Apr 01, 2024
Good EMR program
Good EMR program
Pros
Its user-friendly and easy to navigate with noticeable differences compared to other software.
Cons
The systems sluggish navigation can be disruptive particularly during busy periods resulting in significant financial losses.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
LeAnne
Hospital & Health Care, 500+ employees
Less than a year
Mar 01, 2024
An Adaptable EHR System
An Adaptable EHR System
Pros
The customization options are exceptional and being cloud-based is a plus. Features like online scheduling and a HIPAA-compliant patient portal are efficient.
Cons
The cost is high and the software offers too many options within a single suite.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Muhammad
Hospital & Health Care, 500+ employees
Mar 01, 2024
Dr. Chrono has been my favorite EMR of all time
Dr. Chrono has been my favorite EMR of all time
Pros
I enjoy charting creating shortcuts for patient education and reviewing medical history. Its quite efficient.
Cons
Medical billing is ineffective leading to financial losses until improvements are made.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Joseline
Medical Practice, 11-50 employees
More than a year
Feb 01, 2024
Dont use this system
Dont use this system
Pros
Everything about it was terrible. None of the promised features worked.
Cons
Poor customer service failed to address our issues and demanded a hefty cancellation fee.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Greg
Health, Wellness and Fitness, 1-10 employees
Less than a year
Dec 01, 2023
Works great for small practices, has a responsive helpdesk team
Works great for small practices, has a responsive helpdesk team
Pros
Managing appointment slots with configurable views is excellent and easy.
Cons
Customization options are somewhat limited posing constraints.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than a year
Dec 01, 2023
Safe Yourself Time and Endless Aggravation. HORRIBLE SYSTEM.
Safe Yourself Time and Endless Aggravation. HORRIBLE SYSTEM.
Pros
Theres nothing good about it. Terrible horrible. Dont buy it!
Cons
Overall dissatisfaction due to zero access to support and a lack of customer value.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Lisa
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2023
This software is cumbersome to use use
This software is cumbersome to use use
Pros
I have nothing positive to say. Its difficult to use and Ill be glad when I no longer have to deal with it.
Cons
The process of setting appointments and note templates is cumbersome and time-consuming.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Regina
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2023
DrChrono is Inconsistent at Best
DrChrono is Inconsistent at Best
Pros
Working with an iPad was a highlight but the software hasnt progressed much since its initial release. It has potential but falls short.
Cons
Meetings with the Apollo+ team were unproductive and software features did not meet expectations leading to patient losses.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
8
Jay
Medical Practice, 1-10 employees
More than a year
Aug 01, 2023
Helpful
Helpful
Pros
The program and interface are satisfactory. Its easy to navigate and has most of the necessary features.
Cons
I havent encountered any major issues both the software and support have been satisfactory.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Health, Wellness and Fitness, 11-50 employees
More than a year
Jul 01, 2023
Clinical Psychologist Review
Clinical Psychologist Review
Pros
Documenting progress notes is straightforward.
Cons
Billing payment delays have been observed although recent improvements are noted.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Kenith
Mental Health Care, 1-10 employees
More than a year
May 01, 2023
DrChrono- Practice (Record keeping/ data Management) made easy
DrChrono- Practice (Record keeping/ data Management) made easy
Pros
The software is complex yet flexible providing a great user experience with an easy-to-navigate interface.
Cons
Occasionally the system experiences slowdowns possibly due to network issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dr Collins
Hospital & Health Care, 11-50 employees
Less than a year
Apr 01, 2023
Excellent customizable EMR for a good value
Excellent customizable EMR for a good value
Pros
Highly customizable user-friendly and cost-effective.
Cons
Support response times can be slow but they address minor issues promptly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Pradeep
Medical Practice, 1-10 employees
More than a year
Apr 01, 2023
very poor customer service
very poor customer service
Pros
The superbill feature is easy to use and I appreciated the patient reminder options.
Cons
Customer service is lacking with unresolved emails and tedious template creation processes.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Anonymous
Not Specified, 1-10 employees
Less than a year
Apr 01, 2023
Poor customer service
Poor customer service
Pros
Customization options are a plus especially for integrated practices.
Cons
Poor customer service and auto-renewal without contract termination options are major drawbacks.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Jason
Medical Practice, 1-10 employees
More than a year
Feb 01, 2023
DrChrono
DrChrono
Pros
The usability, the various recordings that provide instructional exercises, the phenomenal help, and the client care provided by DrChrono and their team are no less than extraordinary.
Cons
The software operates efficiently, although at times minor glitches occur here and there, but nothing major to highlight.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Karolyn
JDE Medical, 2-10 employees employees
Jan 11, 2023
Worst company I have dealt with
Worst company I have dealt with
Pros
Its customizable but requires significant time investment to set up correctly.
Cons
Customer service is subpar accompanied by price increases without added benefits and contract difficulties.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Ted
Medical Practice, 1-10 employees
More than a year
Jan 01, 2023
Great if you have Apple Products
Great if you have Apple Products
Pros
DrChrono works well as an app which is a rarity among EHR systems.
Cons
Limited reporting capabilities and customization options in billing and practice management are noted.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
4
Omar
Hospital & Health Care, 101-500 employees
More than a year
Jan 01, 2023
Using Dr.Chrono
Using Dr.Chrono
Pros
Medical scheduling is its primary function for us.
Cons
No specific dislikes I find their software to be excellent especially in medical scheduling.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Eduardo
Medical Practice, 1-10 employees
More than a year
Dec 01, 2022
Too expensive for a small clinic
Too expensive for a small clinic
Pros
Charting from my iPhone is convenient for completing patient encounters including code posting.
Cons
Unexpected cost increases without notice and subpar online scheduling options are concerning.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
Alex
Health, Wellness and Fitness, 1-10 employees
More than a year
Dec 01, 2022
Easy
Easy
Pros
The calendar feature is great and helps employees be more involved. It is an interactive tool. I chose DrChrono EHR mainly for its scheduling features and the cost of it makes it more affordable.
Cons
Patients had an issue in not recognizing appointment reminders that they were going through the system.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Tusonah
Tusonah Therapeutic Sleep Disorder Services, LLC, 2-10 employees employees
Nov 25, 2022
Money hungry company
Money hungry company
Pros
Despite being with them for over three years Ive been consistently overcharged as a cash-only office.
Cons
Awful customer service with lengthy claims resolution times and poor communication.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Seth
Medical Practice, 1-10 employees
More than a year
Nov 01, 2022
Does not function as advertised.
Does not function as advertised.
Pros
DrChrono offers a comprehensive product theoretically but it falls short in execution. The UI is intuitive albeit not visually cluttered.
Cons
The software often fails to deliver as promised with slow response times and unaddressed issues from the help desk.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
8
Katherine
Mental Health Care, 1-10 employees
More than a year
Nov 01, 2022
downtime
downtime
Pros
The e-prescribing module is the most user-friendly aspect although it could improve by saving pending prescriptions for later signing.
Cons
Frequent downtime slowdowns and bugs are significant headaches for DrChrono users impacting essential functions like prescription sending and note-saving. Various glitches and quirks further compound user frustrations.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
Edward
Mental Health Care, 1-10 employees
More than a year
Nov 01, 2022
BEST!!
BEST!!
Pros
DrChrono EHR is the simplest EHR Ive ever used. I worked in medical emergencies, surgery, business, beauty, and primary care. This EHR is by far the easiest to use and customize.
Cons
Unable to specify the time in which non-provider employees will access the EHR. It would be great to set times for ancillary staff to use the EHR. You can download the app to your mobile device. Unable to configure security settings that would prohibit workers from accessing EHR from their mobile devices, personal information is at risk to clinicians.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Jaime
Concierge Medical, 11-50 employees employees
Oct 22, 2022
Drchrono
Drchrono
Pros
The product provides an organization template for EHRs which is quite amazing along with the innovative features it brings to the table, remarkable stuff.
Cons
This software is for doctors and isn’t very user-friendly for someone who is not a doctor and only wants access to the patient record.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Ingrid
Compañia Anonima de Seguros La Occidental, 1,001-5,000 employees employees
Sep 17, 2022
Improved cash flow and AR
Improved cash flow and AR
Pros
It is an all-in-one EHR system. It is easy and comprehensive. It helps me work efficiently in my solo practice. The cash flow and AR have improved.
Cons
Just a few complaints here and there, nothing much that can hinder workflow productivity.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Brian
Beartooth Brain Works, 1 employee employees
Sep 11, 2022
DrChrono
DrChrono
Pros
Using it is straightforward especially the messaging features.
Cons
Sometimes its a challenge to locate the parts needed to add information.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Stacey
Legal Services, 1-10 employees
More than a year
Sep 01, 2022
Excellent and cost effective
Excellent and cost effective
Pros
E-prescribing and charting functionalities are user-friendly.
Cons
Customer support is virtually non-existent leaving me unable to resolve issues.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Alexis
Medical Devices, 1-10 employees
More than a year
Aug 01, 2022
Worst EHR. SCAM. Your patients data will be taken into hostage
Worst EHR. SCAM. Your patients data will be taken into hostage
Pros
The user interface looks appealing but lacks substance.
Cons
The software is incredibly buggy and slow. Finding appropriate codes for charts takes double the time and billing is a nightmare. I had to give up using it after facing multiple issues.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Byoung
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 01, 2022
We Approve!
We Approve!
Pros
DrChrono software helps us save time by streamlining all our operations from a single location. There’s nothing that we don’t like about the vendor. Customer care team is efficient, and we know there is little to no wait to resolve queries.
Cons
The software is running smoothly.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Laura
Hoboken Family Chiropractic + Wellness, 2-9 employees
Jul 26, 2022
DrChrono SCAM! Full Year Contract Charged - Never Able to Use!
DrChrono SCAM! Full Year Contract Charged - Never Able to Use!
Pros
Initially we were sold on DrChronos capabilities for our mobile medical business but it failed to deliver. After multiple issues they demanded full payment for a service we couldnt use.
Cons
Its costly especially since many functions dont work well in the field. The lack of support and disclosure of crucial details made the experience worse.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Amanda
Medical Practice, 1-10 employees
Less than a year
Jul 01, 2022
Happy with our decision
Happy with our decision
Pros
Provider documentation is smooth visually pleasing and customizable.
Cons
I wish my medical assistant could prepare prescriptions in advance for my approval to save time.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Shannon
Mental Health Care, 1-10 employees
Less than 6 Months
Jun 01, 2022
The best system out there!
The best system out there!
Pros
I have worked with a few EHR software in my day, but hands down, DrChrono has provided me with the best experience overall. The ease of use, support, and powerful features have helped me streamline my clinical, organizational, and financial operations and tasks. Customer support is also efficient and just an email away to get your queries sorted out.
Cons
I am pretty satisfied with the performance of DrChrono. So no complaints so far.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Dr John
San Francisco Non-Force, 1 employees
May 25, 2022
One of the best system available
One of the best system available
Pros
DrChrono EHR is a highly user-friendly software that requires little to no training, thus saving us time. The demo helped overcome any potential difficulty. We are pretty satisfied with the software capabilities, and how it streamlines our day-to-day operations without disturbing the flow.
Cons
The system requires a mild learning curve to get a grip on it.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jami
Geanes BeautyRx, 1 employees
May 11, 2022
Awesome Experience with DrChrono!
Awesome Experience with DrChrono!
Pros
DrChrono’s features have helped us optimize our medical practice. We love the custom features very much and ease of use. Patients find it very easy to contact us seamlessly through the online portal. The software is user-friendly, and we know the efficient customer support team is just a call away in case of any query!
Cons
Nothing to report at the moment.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Norman
Atara Health Solutions, Ltd, 2-9 employees
May 10, 2022
It started out great
It started out great
Pros
In 2012 it was excellent with stellar customer service and value for money.
Cons
As the company expanded customer service deteriorated especially with the iPad version being unreliable.
Ease of use
10
Value for money
4
Customer Support
4
Functionality
4
Michelle
Medical Practice, 1-10 employees
More than a year
May 01, 2022
We use it everyday.
We use it everyday.
Pros
DrChrono has been one of the most effective software for streamlining patient communication. The software offers multiple customizable features for various specialties. The features, demo, support, and training are highly effective, efficient, and worth the DrChrono cost.
Cons
The system is a bit costly as compared to other software in the market.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Dr Baden
Fit 4 Life Chiropractic, 10-49 employees
Apr 07, 2022
Disappointed in product
Disappointed in product
Pros
Scheduling patients is easy and the systems aesthetics are pleasing.
Cons
Submitting a trouble ticket for issues is cumbersome and the lack of decent reporting makes it challenging to run a business efficiently.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
2
Robin
Medical Practice, 11-50 employees
More than a year
Apr 01, 2022
Bad Product, Bad Support, Bad Outcome
Bad Product, Bad Support, Bad Outcome
Pros
Although it appears promising it lacks reliability.
Cons
They oversell the ease of data transfer from previous EMRs leaving you to manually re-enter years of data.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Kourosh
Medical Practice, 1-10 employees
Less than 6 Months
Apr 01, 2022
Only sign up if you know you will never leave
Only sign up if you know you will never leave
Pros
The software offers extensive customization and serves as an all-in-one system.
Cons
Im here writing this review because of a horrendous service slowdown. Theres no way to call for assistance leaving me frustrated.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
10
Esther
Health, Wellness and Fitness, 1-10 employees
More than a year
Mar 01, 2022
One of the best EHR available
One of the best EHR available
Pros
This EHR is remarkably easy to use compared to others Ive tried.
Cons
Ive suggested improvements to allow selecting services for specific rooms to streamline online scheduling but its still being reviewed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jami
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jan 01, 2022
Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone
Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone
Pros
The Gyn chart is usable but has limitations especially with data transfer.
Cons
The OB chart is disorganized requiring checking multiple places for information.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
2
Richard
Medical Practice, 11-50 employees
More than a year
Dec 01, 2021
EMR is full of glitches and issues
EMR is full of glitches and issues
Pros
Its reasonably priced and has a clean interface.
Cons
The EMR and patient portal are both inefficient and user-unfriendly.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Alicia
Hospital & Health Care, 1-10 employees
More than a year
Jul 01, 2021
TERRIBLE CUSTOMER SERVICE! DON'T DO IT!
TERRIBLE CUSTOMER SERVICE! DON'T DO IT!
Pros
I appreciate the ability to customize templates and the scheduling calendar.
Cons
Numerous system crashes led us to switch EHR systems but DrChrono has been unresponsive in transferring our data.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
8
Laura
Medical Practice, 1-10 employees
More than a year
May 01, 2021
When it work's, it is pretty good. When it doesn't (often) you are basically on your own...
When it work's, it is pretty good. When it doesn't (often) you are basically on your own...
Pros
DrChrono offers solid scheduling and billing functions and its web-based platform is convenient.
Cons
Technical issues are frequent and the software lacks customization options.
Ease of use
8
Value for money
4
Customer Support
4
Functionality
8
BJ
Health, Wellness and Fitness, 11-50 employees
More than a year
May 01, 2021
Love it! No looking back
Love it! No looking back
Pros
I have used this product for a long time now and I am so happy with the way it has been designed and the functionality it offers. It works on both computers and iPads which makes it easy to take on rounds.
Cons
NA
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Daniel
Briggs Chiropractic, 2-9 employees
Apr 19, 2021
Great once you get trained
Great once you get trained
Pros
It is very intuitive once you learn how to use it. All my patient charts are in one place and I no longer have to run after files.
Cons
The learning curve is quite long.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Lou
Valera Health, 50-99 employees
Apr 14, 2021