DrChrono Reviews

“Scammed for 1-year's fees

Pros

Once in use theres nothing remarkable. However the sales team is commendable.

Cons

The implementation team was highly unprofessional abandoning us midway through setup. Despite the softwares unreadiness we were denied a refund for our one-year subscription.

“Do not use this software product

Pros

It combines essential office functions and health records into one software including integrated fax calendar and messaging.

Cons

Customer support was severely lacking with support teams displaying a lack of knowledge.

“Go for it, Invest in it

Pros

Seamless integration with many devices. Easy customization, very easy to navigate.

Cons

No problem with the software.

“I dont have anything bad to say

Pros

Everything about this software is great. From its features to its customer service. I havent had any trouble using this software. I am very happy and at ease because of Drchrono.

Cons

Nothing! It is a great software and I would recommend it to anybody.

“It has done us well

Pros

It keeps everything in one place which I like.

Cons

it is hard to set up.

“Worth your time

Pros

The features of this software are extremely professional and useful. It is extremely easy to navigate. Charting has become very simple.

Cons

The price rises every year which is not what we like. The customer staff is pathetic.

“Love Drchrono

Pros

Medical Charting is awesome and has streamlined our workflow in such a short period of time.

Cons

The reporting feature can use and update because it lacks a lot in many areas.

“The best EHR software out there

Pros

From scheduling to patient management, Drchrono offers everything. Its a great all in one EHR software with excellent functionality.

Cons

None.

“Excellent software, great functionality

Pros

I love the way you can customize the different pages to suit the way I practice. Excellent customer service and awesome features.

Cons

Not much. It is very good software and you NEED to get it installed.

“Walk in the other direction

Pros

Drchrono made scheduling easy for us.

Cons

All their promises were false. The customer support was very bad. They use strong-arming techniques to get you to sign their contract. Once you have a signed contract they can at-will raise your subscription price.

“Its the most amazing software

Pros

Billing tools are the best. Integration is so simple, I love it

Cons

Scheduling tools are a little problematic.

“Keeps getting worse

Pros

It is cloud-based so yeah thats a good thing.

Cons

Filing claims is a nightmare honestly. The coding feature and some other features are very slow and weird. A lot of major errors too.

“It is a great software

Pros

The system is very comprehensive.

Cons

The sales staff is very pushy.

“Customer Service and Ease of Use is Unmatched

Pros

The programs ease of use is notable it just makes sense.

Cons

I havent encountered any cons.

“Support barely exists for the price

Pros

When it's functioning properly I find the platform acceptable it doesn't outperform other options but in my experience it certainly isn't any worse than them.

Cons

It's terrible that I pay a significant amount for DrChrono and yet I feel like support barely exists. The listed phone number reroutes to voicemail which is constantly full and clearly hasn't been checked for months. When I email support I usually get a useless canned reply after about three days. We face recurring issues such as the site is slow, there are periodic outages and other continual glitches. Overall I am disappointed for the price I am paying, this isn't a reliable EMR in my opinion.

“powerful platform features but support could improve

Pros

I have found the platform to be quite powerful, offering a patient portal, billing setup, form-building tools, e-prescribing functionality, diagnosis code lookup and more.

Cons

For me the user interface is acceptable but falls short in several areas when it comes to being user friendliness and supporting an efficient workflow. The customer support team also does not handle urgent issues as they are limited to regular business hours and cannot address emergency reports. I wish the DrChrono team would solicit feedback from users and act more quickly to implement system changes based on that input.

“A big money saver!

Pros

The best thing about this software is that you pay the monthly price that you initially started paying. They do not jack up their prices or charge you thousands like other software out there.

Cons

There is no helpline I can call for immediate assistance instead I have to send in an email and wait for the company to contact me!

“Buyer Beware!

Pros

While scheduling is straightforward the companys profit-focused approach is disappointing.

Cons

Despite state laws mandating record retention DrChrono refused me access to my medical records after my subscription expired unless I signed up for another year which I found unethical.

“Not an enterprise system, no phone support, email support is close to none.

Pros

Its an adequate software when operational but if issues arise youre left to fend for yourself.

Cons

Support is virtually nonexistent with no phone support and only web tickets. They failed to provide assistance during a 24-hour production outage.

“It has let us down.

Pros

If it works well its good but usually, that is not the case since it does not work.

Cons

The only way to register a complaint is through the web ticketing system which we do not like. There is NO phone support!