DrChrono Reviews

“Great for Telemedicine

Pros

It has a lot of functionality and constantly helps us improve our services. We can also connect with patients and the payment plans are reasonable.

Cons

It takes time to get familiar with the interface.

“Best software ever!

Pros

The softwares versatility patient portal and mobile app enhance my practice. Customer service has been excellent.

Cons

The initial learning curve was steep but now I can manage everything efficiently.

“No one to talk to!

Pros

Its easy to learn independently reducing reliance on their onboarding team.

Cons

Ive been unable to reach anyone for assistance since the sale making implementation impossible.

“DrChrono for telemedecine

Pros

DrChronos payment plan is competitive and it keeps improving its functionality.

Cons

It requires extensive training and customer support is slow.

“I have used this product for years and I would not use anything else

Pros

Using my iPad with DrChrono is convenient and customizable.

Cons

I wish certain features like billing profiles and page breaks were more customizable.

“Great platform with customizations

Pros

You can format forms and templates according to your practice and specialization. You do not need to follow tutorials either because it is that simple.

Cons

The software goes down a lot. We also have to wait a long time to hear back from customer support.

“Awesome customizable platform but terrible client benefit and help.

Pros

It is simple to create the forms precisely what you would like for your practice. They do offer a few instructional exercised upfront, but they truly were not very helpful. Fortunately, on the off chance that you have got the smallest information of programs, you will be able to arrange things yourself exceptionally easily.

Cons

Lots of downtimes. The greatest con for me in spite of the fact that is the failure to urge issues settled. I have been working on getting an issue settled with composing scripts for labs for over a year and a half now and it is still not settled.

“Client service and support not provided

Pros

Cloud based. Cost effective. Takes very less time to solve the issues

Cons

The tech support isnt that active as it takes a sum of time for them to reply and we have to continuously issue support tickets to get a response

“got unenrolled from medicare billing

Pros

I liked how customizable the templates were and I could add pictures directly into patient charts.

Cons

To my disappointment they unenrolled me from Medicare billing. Honestly I'd rate the experience a 0/10 and would not recommend it. Their billing problems led me to lose a significant number of reimbursement claims which has been financially painful. The trainers often seemed unfamiliar with the system. and after exploring it myself, I found I understood it better than they did. Training calls came through Google Voice, were frequently distorted and often rang from unknown numbers which only added to the chaos.

“Great customizable platform/TERRIBLE customer service and help

Pros

Customizing forms is easy although initial tutorials were not very helpful.

Cons

Downtime is frequent and issues remain unresolved due to poor support.

“DrChrono

Pros

DrChrono has improved my clinical work by centralizing patient information.

Cons

Its challenging to find what you need initially when using the software.

“Dreadful

Pros

A suitable software to use in the beginning with all good features.

Cons

The customer service is really unacceptable as there is no one available to help.

“No help and constant crashes

Pros

The only thing i liked was that it is cloud-hosted, supported dictation and cost less than competitors

Cons

I cannot get any help from this team no matter what I do. Plus it would be a good thing if their platform ran perfectly but it keeps crashing constantly. And I have been trying to reach them about a problem for almost a week with no reply. There is no phone support as they require email and while they reply saying someone will follow up, that promised contact never happens.

“Scam Artists!

Pros

After five years of use Ive mastered the systems quirks to create legally sound notes.

Cons

The program frequently glitches and freezes causing frustration and potential legal issues.

“Massage Therapist Employee at a Chiropractic Clinic

Pros

The SOAP notes feature is excellent allowing for customization and easy note generation.

Cons

The system doesnt accommodate varying appointment times leading to confusion and manual adjustments.

“Avoid at all costs

Pros

We faced issues with telemedicine and tech support was unhelpful in resolving them.

Cons

We couldnt resolve issues with tech support and canceling the service was difficult.

“The customer service is terrible- no tech support when you need it

Pros

Dictation is cloud-based and the software is priced competitively.

Cons

Tech support is non-existent and the system crashes frequently without assistance.

“Customer service and support is not provided

Pros

Cloud-based functionality and affordability make it a decent choice despite slower issue resolution.

Cons

The lack of tech support and persistent system crashes make using the software frustrating.

“Platform did not meet our needs

Pros

The best feature we appreciated was the automatic posting of insurance payments. Additionally the reporting package offered great flexibility.

Cons

We struggled to integrate our existing scheduling software and found the platforms scheduler inadequate for our needs.

“Do Not chose!

Pros

Note-taking was straightforward but many promises made initially were never fulfilled.

Cons

The onboarding process was terrible with incompetent staff unauthorized billing security breaches and nonexistent customer service.