DrChrono Reviews

“Good system. Zero support.

Pros

In comparison to many EMRs, this one is relatively easy to use, this is mainly what I like about this system.

Cons

It doesn’t flow well. It doesn’t run smoothly. There is no one that I may speak to in regards of support. The website doesn’t allow me to reset my password, I’ve also requested electronically to reset my password but no response yet. No response even after submitting a ticket. I wouldn’t really recommend this system; I just have to use it because my company uses this.

“Drchrono

Pros

Its easy to use and practical especially designed for private practice.

Cons

Accessibility to customer support and ease of making practice accommodations could be improved.

“EHR Made Easier

Pros

The Calendar features and their interactivity were particularly appealing.

Cons

Some patients struggled to recognize appointment reminders.

“Good but zero support.

Pros

Its relative ease of use is a notable feature.

Cons

The software feels disjointed and lacks smooth flow compared to other systems Ive used.

“Product is "Good", Service is "Outstanding"

Pros

Implementation is easy supported by great support and user-friendly interface.

Cons

Some features dont function as advertised.

“Not good

Pros

None.

Cons

Customer support. They do not respond or answer the questions they’ve been asked. They just keep on making excuses and do not help in resolving our issues.

“DrChrono Software Review

Pros

The softwares ease of use accompanied by numerous tutorial videos and excellent customer service stands out.

Cons

DrChrono lacks integration with telemedicine portals like doxy.me which is a significant missing component.

“Terrible platform

Pros

The unusable customer support renders the software practically worthless.

Cons

Customer support has been unhelpful in addressing my questions and issues promptly.

“Not compatible with Medical Spa

Pros

While uploading pictures and using the app are convenient the software isnt suitable for charting in a medspa setting due to its form limitations and excess features related to insurance.

Cons

The system lacks forms suitable for a medical spa platform and cannot remove unnecessary forms.

“BEWARE this company. HORRIBLE service. Terrible contract.

Pros

Despite its visually pleasing interface theres little else I appreciate about this software. Ive contemplated switching EHR systems since we signed on but the hassle has kept me with drchrono despite hating the product the company and their abysmal support. However Ive finally reached my limit and were switching.

Cons

Almost everything else. Whenever I contacted the company with an issue their response (when I finally received one which takes forever) was initially to blame me and my staff. Eventually they admitted that we werent at fault but their product lacked those features or didnt function properly. The products design also poses a high risk of data loss which has occurred to us multiple times. With no local data storage losing internet connectivity after writing a note can result in losing all changes which is a foolish design for EHR software.

“Responsive Support, and an Improvement-Focused Team

Pros

DrChrono offers powerful software aspiring to cater to various needs of a medical office. The standout feature is the exceptional customer support. Its evident that DrChrono values customer feedback and strives to make updates accordingly. Each page provides a wealth of information making it worthwhile to invest time in learning how to maximize the softwares potential.

Cons

Once significant updates were made to the software without any prior notice to users. I left work one evening only to start receiving messages about the changes from struggling staff the next morning. However this only occurred once in two years and wasnt typical of the software experience. A training period is recommended. Its not necessarily plug-and-play software for most people. The learning curve is relatively steep solutions arent always intuitive and windows tend to provide almost too much information making it challenging to focus on the necessary data if youre unfamiliar with the software. Its worth noting that emails sent through DrChrono to patients arent HIPAA-compliant. While its technically possible to manage inventory in DrChrono there are better services available.

“User friendly and covers most needs

Pros

Well I find it user friendly and it covers most of what I need from an EHR/EMR. Plus the interface is really easy to navigate and there are some basic yet quite handy customization options.

Cons

I find it might not be the best fit for practices that manage a very high patient volume or require enterprise-level scalability.

“incredibly user friendly and quick

Pros

I'll admit I am not the most tech-savvy person but I find DrChrono incredibly user friendly and quick to learn and I also appreciate that it looks clean and attractive.

Cons

honestly there isn't much I have against it my only suggestion would be an option for a more compact view so I could view more appointments at once inside the same window.

“Review

Pros

Nothing good about it!

Cons

The system always crashes. The customer support is useless. The system is not easy to use and is most of the times not working.

“Review on drchrono

Pros

Since I must say something Ill mention that I liked the name. Hows that?

Cons

Constantly experiencing downtime crashes and poor customer service makes it difficult to use.

“User friendly but major technical problems

Pros

Its user-friendly with just a few clicks required especially for customization like notes.

Cons

Eligibility verification didnt work for the entire year necessitating the use of standalone software. Signing notes was almost impossible often resulting in errors for approximately 10 minutes before allowing me to sign and lock them wasting a lot of time. Messaging patients through the portal was challenging to follow as replies didnt display message threads leaving us unaware of prior discussions. Customer service was inadequate with a list of excuses and no resolution of issues.

“Had a good run but it's time to move on.

Pros

Initially we loved the softwares customization when we became users. Despite being geared towards medical professionals we could tailor daily note templates appointment templates etc. to suit our chiropractic practice.

Cons

Since a software update earlier this year (2019 at the time of writing this) the software has been slower and less reliable in certain areas like daily note generation scheduling and authorization tracking. Additionally the support provided by DrChrono declined with wait times of up to 24 hours before receiving a response and issues often remained unresolved.

“Good tool

Pros

The fact that patients can fill out paperwork prior to arrival has saved a lot of time. You can easily customize the medical chart to streamline patient visits. This helps to receive full compensation for insurance accepting practices.

Cons

The function of the reports leaves a lot to be desired. There are several aspects that could be enhanced in the accounting and financial fields.

“Growing medical practice

Pros

“Urgently ortho is on the bleeding edge of where healthcare is going. None of that could’ve been possible without a solid EMR with Drchrono and a payment system Square”

Cons

none

“Simple with built-in fax capability

Pros

I liked how simple it was yet what stood out most to me was the built-in electronic fax capability.

Cons

It kept crashing all the time and I had the system completely remove notes from appointments on several occasions.