“Responsive customer support”

Pros

The customer support team is quick in responding whenever we have an issue with the system.

Cons

Sometimes it can be hard for us to understand the support person due to their thick accent.

“EMR”

Pros

The system is decent. It works well and gets things done for us.

Cons

There is not much help we can get when the system goes down, and get one thing resolved we need to discuss it with a lot of people.

“Review”

Pros

It can be customized according to the practice needs. It is easy to use, and they update the system frequently.

Cons

It isn’t as comprehensive as many other electronic health record systems.

“Too Many Clicks Limited Customization Options”

Pros

The platform offers several useful features although I have only been using it for a brief period.

Cons

I find it excessively timeconsuming to record a note due to the excessive number of clicks required. Moreover the billing process seems questionable as they charged my credit card without fulfilling the promised service. The customer service while responsive often has limited solutions to offer. Additionally the system lacks the customization I desired such as the option to reorder medication directly from the medication history.

“highly efficient and easy to use”

Pros

The system is highly efficient and very easy to use. It is simple to learn, providing receptionists, medical assistants, doctors and nurses easy access. Patients also have the option to book appointments online and receive messages from their physicians.

Cons

My experience is that the system crashes or becomes unavailable for long periods at a time.

“User-friendly after some time”

Pros

I have found the software becomes very user-friendly after some time getting used to it. For my medical office it is excellent because it includes user friendly tools like automated call reminders for patients.

Cons

I find the ledger accounts a bit hard to make sense of.

“support is way too bad”

Pros

The software is really easy to use and the large buttons make navigation simple for anyone. Even people without a technical background can figure out how the program works. I also like how user-friendly it is across the whole workflow, from front desk scheduling through to physicians notes and I like the telephone encounter handling and fax integration features.

Cons

As an IT professional I am really disappointed by the support for this software as it's genuinely terrible. You cannot just roll up your sleeves and make fixes yourself. the product isn't set up for self-service, at least from my experience. When I call and mark an issue as a 'high priority' I end up waiting a day or even three for someone to get back to me. Unless I label the problem 'critical' or 'system down,' I don't get emergency attention. They do remote into your machine and solve the problem when they finally respond which is helpful but the whole response timeline is unacceptably slow.

“Terrible Inefficient and Unhelpful Support”

Pros

I appreciate the inclusion of the patients DOB on the Account CBO screen.

Cons

The tech support is unhelpful and the payment postings are often inaccurate requiring constant oversight. Additionally the system experiences frequent technical glitches requiring regular restarts. The list of grievances with the systems functionality and support services goes on.

“Persistent Problems and Time Wastage”

Pros

When the system is functioning correctly it serves its purpose adequately enabling access to records from multiple locations.

Cons

Daily operations are disrupted by regular technical issues with the system frequently freezing and certain features intermittently malfunctioning. Maintaining the systems functionality often requires considerable time and effort.

“The Use of eClinical Works”

Pros

The systems navigation is straightforward making it userfriendly.

Cons

The review does not mention any specific drawbacks or issues with the system.

“Pleasing Clinical Work”

Pros

The software is designed with a practical yet complex approach making it userfriendly and compatible with various devices.

Cons

The only mentioned issue is occasional freezing and loading problems which are resolved by logging out and back in.

“UserFriendly but Prone to Freezing”

Pros

The softwares practical and complex design is appreciated along with its compatibility with other devices.

Cons

The program occasionally freezes and requires a complete restart. Pages may not load at times but this issue is resolved by logging off and on.

“eClinical Review”

Pros

The software simplifies patient registration insurance information input and verification. It also streamlines recording patient vitals and offers easy lab ordering.

Cons

The absence of CPT codes in visit notes is a minor inconvenience.

“Efficient but Some Issues”

Pros

The software is easy to navigate and switch between tasks without having to close pages. It offers convenience for both front and back office tasks.

Cons

The review mentions the need to assign messages to someone directly and possible double chart creation although its detected later.

“Best Experience”

Pros

The products userfriendly design and accessibility to all necessary functions are highly praised.

Cons

The reviewer has no complaints and recommends the product to other medical offices.

“Pretty Efficient”

Pros

The softwares efficient navigation and the ability to handle various tasks without closing pages are noted.

Cons

The requirement to assign messages to specific individuals and the occasional creation of double patient charts are mentioned.

“Easy to Use”

Pros

The software is userfriendly and patient registration is made quick and easy with the option to scan demographic information.

Cons

Issues include the possibility of creating double charts and occasional difficulty in recognizing address characters.

“Review of E Clinical”

Pros

The software is easy to use frequently updated and adaptable to practice needs.

Cons

It is not as inclusive as some other electronic medical records.

“EMR used at the office”

Pros

When functioning correctly the system performs well but difficulties arise when the system experiences downtime.

Cons

Lack of direct support during system outages requiring communication through several channels to resolve issues.

“System Analyst”

Pros

Prompt responses to product issues by the support team.

Cons

Challenges arise due to language barriers with technical support representatives.