eClinicalWorks Reviews

Pros

When the system is functioning correctly it serves its purpose adequately enabling access to records from multiple locations.

Cons

Daily operations are disrupted by regular technical issues with the system frequently freezing and certain features intermittently malfunctioning. Maintaining the systems functionality often requires considerable time and effort.

Pros

The systems navigation is straightforward making it userfriendly.

Cons

The review does not mention any specific drawbacks or issues with the system.

Pros

The software is designed with a practical yet complex approach making it userfriendly and compatible with various devices.

Cons

The only mentioned issue is occasional freezing and loading problems which are resolved by logging out and back in.

Pros

The softwares practical and complex design is appreciated along with its compatibility with other devices.

Cons

The program occasionally freezes and requires a complete restart. Pages may not load at times but this issue is resolved by logging off and on.

Pros

The software simplifies patient registration insurance information input and verification. It also streamlines recording patient vitals and offers easy lab ordering.

Cons

The absence of CPT codes in visit notes is a minor inconvenience.

Pros

The software is easy to navigate and switch between tasks without having to close pages. It offers convenience for both front and back office tasks.

Cons

The review mentions the need to assign messages to someone directly and possible double chart creation although its detected later.

Pros

The products userfriendly design and accessibility to all necessary functions are highly praised.

Cons

The reviewer has no complaints and recommends the product to other medical offices.

Pros

The softwares efficient navigation and the ability to handle various tasks without closing pages are noted.

Cons

The requirement to assign messages to specific individuals and the occasional creation of double patient charts are mentioned.

Pros

The software is userfriendly and patient registration is made quick and easy with the option to scan demographic information.

Cons

Issues include the possibility of creating double charts and occasional difficulty in recognizing address characters.

Pros

The software is easy to use frequently updated and adaptable to practice needs.

Cons

It is not as inclusive as some other electronic medical records.

Pros

When functioning correctly the system performs well but difficulties arise when the system experiences downtime.

Cons

Lack of direct support during system outages requiring communication through several channels to resolve issues.

Pros

Prompt responses to product issues by the support team.

Cons

Challenges arise due to language barriers with technical support representatives.

Pros

The software responds to support tickets in a timely manner although a high number of tickets may be necessary due to numerous issues.

Cons

Customer service is unprofessional and the software is overly complicated lacking userfriendliness.

Pros

The software is comprehensive adaptable to various medical practice settings and individualized for each provider.

Cons

The initial learning curve can be overwhelming for EMR novices. Support responses might be slow and system interfaces may require time for completion.

Pros

The eClinicalWorks eCW software presents numerous beneficial features that facilitate efficient documentation making it suitable for managing a small medical practice.

Cons

The support services provided by eCW are subpar lacking in followup and effective solutions to various issues.

Pros

An advantageous aspect of the eCW system was the ability to find a billing company wellversed in its operations.

Cons

Generating reports posed challenges with additional purchases necessary. Insufficient training language barriers and limited access to crucial information without attending expensive annual conferences created further issues.

Pros

Being a CMA from Central Florida utilizing eClinicalWorks in an internal medicine clinic for several years I found the system to be highly convenient and userfriendly eliminating the need to switch between different platforms for work tasks.

Cons

No significant drawbacks to highlight as the system provided all necessary functions within easy reach.

Pros

Having used eCW since 2004 I found the system to be generally intuitive.

Cons

The change in the scanning system for version 10 proved challenging making it arduous to retrieve and print specific reports unlike the previously excellent scanning system.

Pros

Appreciation for the userfriendly nature of eClinicalWorks making it easy to operate.

Cons

Dissatisfaction with customer service and the absence of internetbased access on various computers.

Pros

Cautionary advice for those considering eCW.

Cons

Highlighting the complexities and challenges of the system from intricate operations to inadequate and costly training along with unresponsive customer support.