eClinicalWorks Reviews

Pros

Having used it for years, I feel eCW was one of the first to bring EMRs into the cloud. Their early efforts weren't perfect but they've grown into a reliable platform with many extra services. For most practices I work with, being able to hand off a large chunk of compliance, uptime and related responsibilities is incredibly valuable and for offices spread across locations it simplifies networking because end users connect straight to the cloud instead of routing through complex VPNs.

Cons

I find their support needs improvement. I often interact with offshore teams so there can be occasional communication or accent-related misunderstandings. A bigger issue, though, is the sheer inconsistency of the support experience. some agents are excellent but the general help desk frequently lacks the depth of product knowledge required. They should really implement a clear tiered support model T1/T2 so that qualified, experienced users can escalate directly to level two. Too often I end up explaining how the software operates to the technician which is both time-consuming and aggravating. This wastes my time and undermines confidence in their support.

Pros

looking up both past and current client information was really easy.

Cons

I did find it somewhat tricky to upload pictures to each client's profile.

Pros

I am a practice consultant, and physicians who want to start their own business I always recommend eClincalWorks to them, as the cost is reasonable, and it is easy to use. The training that they offer is excellent, and you can quickly learn to use the product. The billing is easy and intuitive.

Cons

No product is perfect, and in this regard, I would say that eClinicalWorks is not so different, but yet it is quite an amazing product and reasonable as well.

Pros

The reporting system is great and the functionality is up to the mark.

Cons

It is quite expensive and templates are also hard to create. They are advanced level designs.

Pros

They are good in terms of fixing issues and always stay on top of regulations. The product works well once you get the hang of it.

Cons

The tech support is horrible. English is hardly a first language in the support team which makes things difficult. It takes ages for them to resolve issues or reply back on inquiry.

Pros

For my clinic ECW offers a huge set of tools that let us handle almost any workflow. I also like how smoothly it pairs with Dragon for dictation. There are lots of capabilities, it is good for billing and the interface looks neat and uncluttered.

Cons

Occasionally the system feels sluggish and I end up clicking through too many screens to move between sections. It also packs so many functions that I needed quite a bit of time to get comfortable with the full scope of features.

Pros

I have used this before and I am currently running a trial through SRS. I really like how well billing and the EMR are integrated.

Cons

At times customer service pushes what seem like minor problems onto the back burner and I feel those matters can be quite significant for our team.

Pros

This product is easy to use and navigate through screens and functionalities. The interface is user-friendly. The medical billing module is very easy to use and makes life easier. Scheduling is very easy. The medical billing module has many functionalities and features that makes it easy to operate and fun too. You can easily balance out a claim, leave notes to the claim, can view EOBS on a claim etc. It is a fantastic software.

Cons

Their support team is not located here so it can be difficult reaching out to them for any help needed to resolve the issue related to the system. Since the last changes made about a year ago, the software report is hard to view, it requires another tool to view it. Before these changes the system itself was capable of generating these reports.

Pros

It is really easy to pull up patient records and the calendar view helps keep things organized. Plus the progress notes plus the sidebar offer a lot of useful information.

Cons

However I have run into frustrating issues. Such as customer support is unhelpful, the system goes down frequently and I come across errors and glitches often. It even takes excessive clicking to reach a specific document or result, many of the settings are not easy to understand for users and I miss having a web-based option.

Pros

For my practice, everything I need is available in one place and I don't have to manage paper charts anymore.

Cons

I have noticed that there are so many different features that I find some of them difficult to navigate.

Pros

It makes easy to organize tasks.

Cons

Not good enough as UI is not user-friendly. So tricky to use and not good to use on the phone.

Pros

eCW is very flexible as I can add custom templates and other types of structured data into the EMR which lets me tailor the product to match my specific workflows and needs.

Cons

Often I find that completing routine tasks requires far too many clicks which is something I associate with EMRs in general. Beyond that, I have experienced eCW being somewhat guarded about sharing specifics on how their database is organized.

Pros

The customer support team is quick in responding whenever we have an issue with the system.

Cons

Sometimes it can be hard for us to understand the support person due to their thick accent.

Pros

The system is decent. It works well and gets things done for us.

Cons

There is not much help we can get when the system goes down, and get one thing resolved we need to discuss it with a lot of people.

Pros

It can be customized according to the practice needs. It is easy to use, and they update the system frequently.

Cons

It isn’t as comprehensive as many other electronic health record systems.

Pros

The platform offers several useful features although I have only been using it for a brief period.

Cons

I find it excessively timeconsuming to record a note due to the excessive number of clicks required. Moreover the billing process seems questionable as they charged my credit card without fulfilling the promised service. The customer service while responsive often has limited solutions to offer. Additionally the system lacks the customization I desired such as the option to reorder medication directly from the medication history.

Pros

The system is highly efficient and very easy to use. It is simple to learn, providing receptionists, medical assistants, doctors and nurses easy access. Patients also have the option to book appointments online and receive messages from their physicians.

Cons

My experience is that the system crashes or becomes unavailable for long periods at a time.

Pros

I have found the software becomes very user-friendly after some time getting used to it. For my medical office it is excellent because it includes user friendly tools like automated call reminders for patients.

Cons

I find the ledger accounts a bit hard to make sense of.

Pros

The software is really easy to use and the large buttons make navigation simple for anyone. Even people without a technical background can figure out how the program works. I also like how user-friendly it is across the whole workflow, from front desk scheduling through to physicians notes and I like the telephone encounter handling and fax integration features.

Cons

As an IT professional I am really disappointed by the support for this software as it's genuinely terrible. You cannot just roll up your sleeves and make fixes yourself. the product isn't set up for self-service, at least from my experience. When I call and mark an issue as a 'high priority' I end up waiting a day or even three for someone to get back to me. Unless I label the problem 'critical' or 'system down,' I don't get emergency attention. They do remote into your machine and solve the problem when they finally respond which is helpful but the whole response timeline is unacceptably slow.

Pros

I appreciate the inclusion of the patients DOB on the Account CBO screen.

Cons

The tech support is unhelpful and the payment postings are often inaccurate requiring constant oversight. Additionally the system experiences frequent technical glitches requiring regular restarts. The list of grievances with the systems functionality and support services goes on.