eClinicalWorks Reviews

“Worst EMR Ive ever used”

Pros

Regrettably, there are no discernible benefits to using this EMR. It proves to be highly inefficient.

Cons

The EMR is outdated and challenging to navigate, leading to interruptions in patient care due to its inefficiency. It operates slowly and requires an excessive number of clicks to access basic information.

“Great Difficulties Discontinuing Service”

Pros

This EMR is functional and contributes to productivity, offering a fairly intuitive experience.

Cons

Unfortunately, discontinuing services with this EMR has proven to be a significant challenge. Misinformation and fraudulent billing practices persist despite clear records of attempts to cancel services. The issues include being charged even after selling the practice and facing ongoing billing disputes. Attempts to cancel were met with conflicting information, and the process lacked transparency.

“Frustrating Experience”

Pros

Unfortunately, I cannot think of any positive aspects to highlight about the software at this time. It has been causing numerous headaches for the past three months.

Cons

We have been constantly facing issues with various features, including telehealth, patient confirmations, encounters, scribe, and more. The most frustrating part is that none of these problems ever seem to get resolved.

“Great Switch for Our Practice”

Pros

I am delighted with how easy it is to use this software! The user-friendly interface has made our daily tasks much smoother. We are so glad we made the switch to this platform.

Cons

I really cannot think of any downsides to mention. The transition to this software has been seamless, and it has been a perfect fit for our practice.

“Hated CareTracker, Love ECW”

Pros

I found the software extremely user-friendly and loved how easy it was to navigate. Switching to ECW was a great decision for us.

Cons

I found the software extremely user-friendly and loved how easy it was to navigate. Switching to ECW was a great decision for us.

“Easy to Use UserFriendly”

Pros

The software is userfriendly and easy for all users to navigate.

Cons

Theres a bit too much clicking required to reach the desired functions.

“Wide array of tools but high cost”

Pros

As a clinician I appreciate that eClinicalWorks offers a wide array of toolsaselectronic prescribing, appointment scheduling, billing and clinical documentation are all there in one package. What I find especially helpful are the customizable templates which let providers speed up charting and cut down the time spent on RX documentation. Because it's cloud-based, I can access patient records from wherever I am, at any hour and from any device with internet access which has been a real convenience for our team. The patient portal is another plus for me. it lets patients review their charts, book visits and message clinicians directly. I also feel reassured knowing the software is Meaningful Use certified so it aligns with key government standards for electronic health records.

Cons

I have noticed eClinicalWorks comes with a high price tag and costs quickly rise as we add extra features and capabilities. From my perspective, the user interface feels outdated and can be clunky to navigate which slows down workflows at times. We've repeatedly run into communication problems with customer support, including long waits and delays before issues are resolved and that's been frustrating. Moving data in from other EHRs has proven to be a complex, lengthy process for us and some integrations took many months to finish. The platform definitely needs dedicated training to be used well and I have heard from colleagues that the training offered can sometimes fall short.

“eCW Benefits and Quirks”

Pros

Using the software, I found it helpful to order labs, imaging, and connect to diagnoses. The ICD 10 generator was useful, and the notes section adequately allowed me to document onset and workup.

Cons

Unfortunately, building the physical exam and review of systems from scratch while interviewing the patient was not easy and relied heavily on templates. The developers frequently changed the layout and appearance without improving functionality, which created new problems with each update. The software lacks seamless integration for quality measures and health maintenance, requiring manual input. Additionally, there were many patches and quirks, and it seemed like user feedback from physicians or providers was not considered. The program also had issues with frequent freezing.

“Mixed Experience with eCW”

Pros

Useful for ordering labs imaging and connecting with diagnoses. The ICD10 generator is handy and it offers adequate note sections for documenting patient information.

Cons

Building physical exams and review systems from scratch is challenging frequent layout changes without improved functionality manual processes for quality measures and health maintenance suggestions are lacking. The software tends to freeze and has support issues.

“Invoice”

Pros

One positive aspect was the follow-up on problem resolutions. They made an effort to check if the issues were resolved.

Cons

The invoicing process should be approached with caution. It involves a complex procedure and time element when terminating a provider. They even require an interview with the terminating medical provider. All notifications must be within a certain timeframe, and any mistakes can result in continued invoicing for the terminating provider.

“Invoicing Concerns”

Pros

Followup on problem resolution.

Cons

Complicated invoicing procedures and lack of support from the Strategic Account Manager.

“It is a huge time saver!”

Pros

The software lets multiple doctors review charts simultaneously, which is a fantastic feature. In addition, it made us more efficient and saved us a great deal of time!

Cons

A few minor hiccups here and there as with every system out there but nothing serious to complain about.

“Frustrating Support”

Pros

Template customization is fairly straightforward.

Cons

Frustrating support experience frequent program patches and difficulty communicating with the support team.

“Decent but Costly”

Pros

Functional for billing and report generation.

Cons

Expensive lacks easy customization and doesnt integrate well with other applications.

“Data Handling Simplified”

Pros

Simple data handling and storage balance.

Cons

Complex data segment management.

“Terrible Experience”

Pros

None mentioned.

Cons

Extremely poor user interface unhelpful customer service and complicated billing practices.

“What an amazing software”

Pros

We love how we went from paper charting to electronic charting. It saves us a lot of time when we are performing tasks.

Cons

There is nothing I dont like about this eClinicalWorks software.

“Most amazing software for better performance”

Pros

eClinicalWorks is a software that increases productivity and decreases the burden on users by managing things systematically. This software provides us with services including managing appointments and billing, and so forth It is also user-friendly and customer support is also top-notch. These professionals try to resolve these problems quickly.

Cons

The only con it contains is that it is expensive, so it is not accessible to many. It can also become confusing for some people at the beginning. I think they can make eClinicalworks cost-effective so that more folks can use it.

“The Worst EHR”

Pros

None mentioned.

Cons

Poor support communication issues with support agents frequent program issues and lack of helpful updates.

“A Nightmare”

Pros

Costeffective featurerich and selfhosting options.

Cons

Support updates and costrelated issues with feature changes causing inconveniences.