eClinicalWorks Reviews

Pros

None mentioned.

Cons

Challenging user interface outdated appearance billing concerns and data extraction issues.

Pros

None mentioned.

Cons

Poor software design dishonest billing practices and overcharging.

Pros

eClinicalWorks EMR Software is easy to learn and customize. Every practice will find it tailor-made to their requirements and then some. There are no issues with the program capabilities and this healthcare software makes our office operations faster, better, and more productive.

Cons

I along with my company have no issues with the eClinicalWorks EMR Software whatsoever.

Pros

We are very happy with the user-friendliness of this product. It gets the job done and patient charting is no longer a difficulty like we use to face with previous software.

Cons

Requires a lot of clicks in some modules but besides that, its all good.

Pros

None mentioned.

Cons

Software inadequacies frequent breakdowns and unhelpful customer service.

Pros

Featurerich software but with a learning curve.

Cons

Subpar graphics.

Pros

None mentioned.

Cons

Tedious and unproductive technical support.

Pros

A comprehensive software with many features for the entire practice.

Cons

Not suitable for beginners complex.

Pros

Featurerich with a wide range of functionalities.

Cons

Not userfriendly for beginners and customer support is subpar.

Pros

The system is user-friendly and easy to navigate through. Customer support is also helpful when it comes to implementation.

Cons

The health-care maintenance inspections were inadequate, leaving several gaps for follow-ups.

Pros

I like that printing is swift and simple to set up with eClinical, and navigating around the application is simple.

Cons

When it comes to selecting a location, E-prescribing may be confusing.

Pros

To sum it up, it is Easy to use and convenient for me as well as for the people who are my colleagues. I really like this software as it helps in making my job easier and increases productivity.

Cons

It is indeed very good software and I am highly satisfied with it. Nothing bad to report.

Pros

I like that getting medications and prescribing are both rather simple with eClinical. There is a slight learning curve, but it is simple once you get the feel of it.

Cons

The slight learning curve is the only drawback with eClinical

Pros

The software is rich in features and learning it is relatively uncomplicated.

Cons

No issues except occasional delays in loading.

Pros

Among the EMRs used over the past 15 years eClinicalWorks stands out as the best leaving a lasting impression. It's user-friendly and the customer support addressing most concerns within 30 minutes is exceptional and uncommon in the industry.

Cons

The only downside is that despite quick response times in customer service there's a feeling of not always being heard.

Pros

Honestly there's nothing positive I can point to as this product is awful in nearly every way. We made the regrettable choice to switch our EMR to cut costs and believe me, any money we thought we saved was more than wiped out many times over by the massive drop in productivity and constant hassles. The overly rosy reviews here strike me as suspicious and feel completely fake.

Cons

I have too many complaints to list briefly but to start the interface looks ancient and the visual design is poor, with no clear button boundaries making it easy to tap the wrong thing. The whole system is slow and unresponsive, freezing and hanging regularly. And it is so slow during clinic hours that I cannot chart in real time and end up doing notes at night, only to have servers go down frequently. It feels like they don't invest in adequate server infrastructure nas individual clicks can take 10 to 20 seconds. Beyond performance, there is a credibility problem. It has been sued and fined by the federal government over reliability issues tied to a patient death and now the software displays alarming, almost defensive prompts like check copied information for completeness when using templates which implies the program itself didn't do its job or check med interactions when severity is major which makes me wonder if mild or moderate interactions won't even get proper checking. Migration from Athena was a disaster for us as nearly nothing transferred correctly. Charts came over with missing data such as labs, imaging and vaccines didn't migrate so the whole switch felt like a complete waste of time and money and the company's promises about migration were misleading. The app is full of baffling acronyms such as DI for diagnostic imaging, TInj for therapeutic injection and others like CDSS or DRTLA that I still do not fully understand and frankly do not care to memorize. There is no simple, quick way to see a patient's active problems and current medications in one place. As that information is scattered across multiple sections and requires several clicks to piece together so I waste one to two minutes at every visit trying to figure out why the patient is here and what meds they take. Menus are repetitious and the same demographic or patient details are shown repeatedly in different parts of the screen. The click burden starts at login such as type username, click, it spawns a new window, then type password clicks spawn more windows and I have seen up to five windows for a single patient, none of which can be moved or resized. Tasks must apparently be completed within about 20 seconds of opening a window or the system will falsely claim another user was in the chart and refuse to save which is both infuriating and dishonest. So when prescribing I often have to close multiple windows, go look at labs and then try the order again. Lab comparisons are painful too as to trend values I have to close windows and click a different date instead of having a simple trend view. Data loss is a real safety issue as the EMR has dropped patient information, medications disappear from lists and when reordering it has stripped doses and instructions. HPI details disappear frequently, pharmacy requests vanish and outside messages get lost. The search functionality is also bad as no smart search so prescribing is maddeningly inefficient. As you type a medication name, close the window, then reopen to specify dosing. You cannot even prescribe two entries of the same medication in one encounter if doses differ. With certain updates, NDC codes are removed making prescriptions impossible. Default med settings are incorrect. For example, metformin is set to once daily rather than twice and there's no prepopulated quantity for topical meds like there was in Athena. The workflow forces you to enter a diagnosis before meds or labs and the diagnosis defaults to whatever is first on the list so if you need to change it you must delete the order and recreate it under the correct diagnosis. Interaction checking is overly broad and slow, scanning everything a patient was ever prescribed rather than limiting to the current encounter. Telehealth is a multi-click nightmare as search patient, click name, click hub, click new encounter, click virtual visit, click open progress note before you can even type. Support is terrible. You might get a tech whose accent makes understanding difficult. So if you're an MD considering this product, seriously just run. I would not recommend this to anyone who values time, patient safety or basic usability.

Pros

All of the files are intuitively grouped, making it simple to locate a certain document with eClinicalWorks.

Cons

Because the progress notes are semi-prepopulated, information that you didnt expect to get into the note may wind up there.

Pros

I use eClinicalWorks and in my experience its cloud-based EMR provides a full end-to-end solution as handling everything from registering patient appointments and recording progress notes to ordering medications and ultimately submitting claims.

Cons

The user interface is not easy to use and the executable occasionally freezes or becomes unresponsive.

Pros

I appreciate the software's simplicity and its upfront approach to operation.

Cons

Customer service needs improvement but overall we prefer this system over any other EHR/EMR we've used.

Pros

The well-organized colorful display of my doctor's appointments and patient information is something I like.

Cons

I still haven't grasped major functions.