ECLIPSE EHR Reviews

“Awesome product

Pros

EHR software is amazing. It gets everything done and our associates enjoy the process too. It has been a great experience

Cons

There are not enough options for billing which makes it average.

“Long time Eclispe user

Pros

Eclipse's ease of use is complemented by frequent updates, ensuring compliance with changing laws and ICD codes.

Cons

While learning any new software takes time, Eclipse offers a brief learning curve and customizable features tailored to individual provider preferences.

“Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending.

Pros

Opting for Eclipse involves a one-time fee with ongoing support if needed, eliminating continuous software payments.

Cons

User experience highlights several challenges, including cumbersome case management, time-consuming note customization, and software limitations impacting efficiency.

“Excellent Software and Support

Pros

Eclipse continuously improves its software through updates, addressing the evolving needs of insurance-based practices.

Cons

Adjusting to the software may require time, particularly when training new staff members.

“Spinecares experience

Pros

Macros in Eclipse drastically improved efficiency and ease of use, simplifying note-taking processes for new patient exams and daily treatments.

Cons

I wish for concurrent access to charts from multiple stations has been expressed.

“Eclipse is a user friendly EHR, billing and scheduling software

Pros

Easy to use with excellent help desk support, Eclipse remains affordable and continuously updated based on current guidelines.

Cons

Certain presets may lack customization options, and simultaneous access for multiple users during SOAP note-taking is not supported.

“Satisfied Eclipse User

Pros

Eclipse significantly enhanced practice organization and streamlined soap notes, resulting in improved efficiency and completeness.

Cons

Persistent software issues, including occasional crashes and licensing issues, have been a source of frustration for users.

“Support is not good enough

Pros

It worked well for us for years until the software started acting up all of a sudden

Cons

The windows update caused problems for us and when we needed customer support the most they did not deliver.

“Great customizable affordable product

Pros

Eclipse integrates billing, patient scheduling, and electronic medical record-keeping seamlessly.

Cons

New users may find the interface visually overwhelming due to the abundance of choices available.

“Eclipse EHR and Billing software

Pros

The ease of use and customizable features of Eclipse EHR are particularly appreciated.

Cons

While the software allows for password-protected emails, the process is cumbersome, particularly when using ChartSentry.

“My experience with Eclipse Practice Management Software

Pros

Throughout years of growth and change, Eclipse has remained a valuable asset, accommodating our multi-doctor practice's various specialties and customization needs.

Cons

I request additional detail in specific reports, such as account receivables.

“Doctor's Review of Eclipse Software

Pros

Eclipse meets the essential needs of a busy doctor's office, offering efficiency, reliability, excellent customer support, and complete and accurate electronic health records.

Cons

Overall, no significant cons have been identified, though some learning curve is expected during system familiarization.

“Eclipse has GREAT Technicians

Pros

The availability of live assistance is invaluable, especially with outstanding support from the staff in Technical Support, who deserves recognition and appreciation for his exemplary assistance.

Cons

While not as intricate as some other medical billing software, Eclipse suits our small practice perfectly.

“Dont start your practice with this software!

Pros

Despite occasional issues over the years, Eclipse generally delivers, with customer support being a notable exception.

Cons

Recent changes in the pricing structure have caused dissatisfaction among long-term users, prompting consideration of alternative solutions.

“Great support

Pros

The software's ease of use, quick learning curve, and reliable support have been highly commendable.

Cons

The ability to integrate with other software for electronic note transfer to different doctors is appreciated.

“Eclipse Documentation

Pros

Compared to other systems, the software's ease of use and minimal training time are remarkable, allowing for seamless customization and utilization.

Cons

I can't think of anything negative to say; their customer service is unmatched!

“Satisfied Doctor!!

Pros

The program's versatility in customization caters to the unique needs of every office member, making it a favorite feature.

Cons

No complaints here; any limitations stem from my own learning curve.

“amazing support, every time on the phone

Pros

Eclipse's comprehensive EHR system is complemented by exceptional support staff, offering invaluable assistance over the phone with minimal wait times.

Cons

The abundance of features can be overwhelming at times.

“My billing services are now successful

Pros

I have been using this software for a long time and it has helped me process everything on time. The customer service calls back immediately and our practice is now fully optimized.

Cons

Nothing I would want to change.

“Tech support

Pros

The user-friendly interface of Eclipse, coupled with exceptional support from customer support team, ensures smooth operations and assistance even during busy periods like the FCA convention.

Cons

Any issue encountered with the software has been promptly resolved by the tech support team.