ECLIPSE

eclipse is worth it

Pros

Patient intake is incredibly straightforward, with all necessary fields easily accessible.

Cons

Although the initial setup posed some challenges, with increased usage, navigating the software becomes more intuitive.

Eclipse

Pros

Customizable notes streamline patient encounter documentation, especially with the comprehensive full-body encounter feature.

Cons

While the software offers comprehensive practice statistics, improvements could enhance insights, such as providing lifetime visit records for patients and providers.

Comprehensive Practice Management Solution

Pros

Eclipse stands out for its robust financial management and extensive reporting capabilities.

Cons

Despite its strengths, the EHR/Encounter module in Eclipse could undergo further refinement for optimal functionality.

Reliable and secure.

Pros

It is a highly secure EHR that has never failed me in the past 2 years that Ive been using it. They push out frequent updates and Ive never seen a major bug introduced with any of the updates so far. Customer service is highly professional and helpful. They helped fix some of my problems that had nothing to do with them and are always available for further support. Eclipse had a good track record and thats what got me interested but it is the customer service that has kept me with them ever since!

Cons

Eclipse is a slight learning curve to it which is expected from a software this complex. It was so different from our previous software that I had to undergo proper training in order to get a grip on it. However, after going through all that trouble, we have been able to utilize it to its full potential. And it is even better than our previous system! We cannot even imagine going back to the old one now. I would love to explore it further and move to a truly paperless working system using Eclipse.

A complete experience in the health area thanks to eclipse.

Pros

ECLIPSE serves as a comprehensive medical management software, aiding my team significantly. It stands out for its adherence to HIPAA requirements, ensuring patient information privacy and security. Its robust patient record management simplifies record storage and access, complemented by appointment scheduling and billing management functionalities. Moreover, its multi-location feature facilitates seamless collaboration between offices.

Cons

Learning to navigate the software initially may present challenges due to limited help resources. Additionally, customization options may not fully meet the company's needs.

Outstanding customer service.

Pros

They have an excellent customer service team. Whenever I get stuck at any point, I just need to handover the problem to customer service and take a back seat while they handle it for me. They have given me tips and workarounds to make my workflow smoother and more efficient. Eclipse itself is very easy to operate and whenever theres been a change in the software, we get a detailed email which keeps us informed. This has proven to be very helpful in our ever-changing insurance climate. It is a great value for money!

Cons

Whatever issues I have faced over the years, most of them have happened due to complications on my end and not Eclipse. The policies we work with are almost always changing which makes the current version of Eclipse redundant quite often. We have to face delays due to this and ask Eclipse to push out an update or provide us with a workaround. The team is very patient with us which is definitely something worth staying for. I have never had to wait too long for fixes and updates.

Long time Eclipse user.

Pros

Having utilized Eclipse for over 20 years, we find it to be a comprehensive chiropractic software covering practice management, EHR, and billing. It remains updated with industry changes, keeping our office current.

Cons

Continual learning reveals new features, enhancing daily operations seamlessly.

A reliable and effective scheduler.

Pros

Eclipse is a very strong scheduler and enables me to customize every aspect of my work week. I can view my daily and weekly activities at the click of a button which is amazing. The app overall is really simple to understand and easy to navigate. Posting payments is straightforward and I can create and attach so many types of reports. Billing is another strong point of Eclipse. I am very satisfied with my decision and would definitely recommend it to anyone running a practice.

Cons

The only thing I can think of is that sometimes the patient statements are difficult for the patients to understand. This is not that much of an issue since there’s an option to add notes to just about everything and I use that to explain to the patients what exactly they need to know. Importing payments from other tools is not as smooth as I would have liked and pressing OK at the end sometimes stalls the app completely. I have to close Eclipse and restart it to do it all over again, keeping my fingers crossed that it dont happen this time.

Great company to work with.

Pros

With everything necessary at our fingertips, Eclipse's user-friendly interface allows for easy navigation and organization. The exceptional customer service promptly addresses any issues.

Cons

Initial reservations about missing features were dispelled after attending training in Florida, leading to a newfound appreciation for the software.

Great software for Chiropractors

Pros

The user-friendly interface of Eclipse was well-received by our staff, and the available support promptly resolved any encountered issues.

Cons

Personal experience didn't reveal any cons, with staff enjoying the software's ease of use.