ECLIPSE EHR Reviews

“eclipse is worth it

Pros

Patient intake is incredibly straightforward, with all necessary fields easily accessible.

Cons

Although the initial setup posed some challenges, with increased usage, navigating the software becomes more intuitive.

“Eclipse

Pros

Customizable notes streamline patient encounter documentation, especially with the comprehensive full-body encounter feature.

Cons

While the software offers comprehensive practice statistics, improvements could enhance insights, such as providing lifetime visit records for patients and providers.

“Comprehensive Practice Management Solution

Pros

Eclipse stands out for its robust financial management and extensive reporting capabilities.

Cons

Despite its strengths, the EHR/Encounter module in Eclipse could undergo further refinement for optimal functionality.

“Reliable and secure.

Pros

It is a highly secure EHR that has never failed me in the past 2 years that Ive been using it. They push out frequent updates and Ive never seen a major bug introduced with any of the updates so far. Customer service is highly professional and helpful. They helped fix some of my problems that had nothing to do with them and are always available for further support. Eclipse had a good track record and thats what got me interested but it is the customer service that has kept me with them ever since!

Cons

Eclipse is a slight learning curve to it which is expected from a software this complex. It was so different from our previous software that I had to undergo proper training in order to get a grip on it. However, after going through all that trouble, we have been able to utilize it to its full potential. And it is even better than our previous system! We cannot even imagine going back to the old one now. I would love to explore it further and move to a truly paperless working system using Eclipse.

“A complete experience in the health area thanks to eclipse.

Pros

ECLIPSE serves as a comprehensive medical management software, aiding my team significantly. It stands out for its adherence to HIPAA requirements, ensuring patient information privacy and security. Its robust patient record management simplifies record storage and access, complemented by appointment scheduling and billing management functionalities. Moreover, its multi-location feature facilitates seamless collaboration between offices.

Cons

Learning to navigate the software initially may present challenges due to limited help resources. Additionally, customization options may not fully meet the company's needs.

“Outstanding customer service.

Pros

They have an excellent customer service team. Whenever I get stuck at any point, I just need to handover the problem to customer service and take a back seat while they handle it for me. They have given me tips and workarounds to make my workflow smoother and more efficient. Eclipse itself is very easy to operate and whenever theres been a change in the software, we get a detailed email which keeps us informed. This has proven to be very helpful in our ever-changing insurance climate. It is a great value for money!

Cons

Whatever issues I have faced over the years, most of them have happened due to complications on my end and not Eclipse. The policies we work with are almost always changing which makes the current version of Eclipse redundant quite often. We have to face delays due to this and ask Eclipse to push out an update or provide us with a workaround. The team is very patient with us which is definitely something worth staying for. I have never had to wait too long for fixes and updates.

“Long time Eclipse user.

Pros

Having utilized Eclipse for over 20 years, we find it to be a comprehensive chiropractic software covering practice management, EHR, and billing. It remains updated with industry changes, keeping our office current.

Cons

Continual learning reveals new features, enhancing daily operations seamlessly.

“A reliable and effective scheduler.

Pros

Eclipse is a very strong scheduler and enables me to customize every aspect of my work week. I can view my daily and weekly activities at the click of a button which is amazing. The app overall is really simple to understand and easy to navigate. Posting payments is straightforward and I can create and attach so many types of reports. Billing is another strong point of Eclipse. I am very satisfied with my decision and would definitely recommend it to anyone running a practice.

Cons

The only thing I can think of is that sometimes the patient statements are difficult for the patients to understand. This is not that much of an issue since there’s an option to add notes to just about everything and I use that to explain to the patients what exactly they need to know. Importing payments from other tools is not as smooth as I would have liked and pressing OK at the end sometimes stalls the app completely. I have to close Eclipse and restart it to do it all over again, keeping my fingers crossed that it dont happen this time.

“Great company to work with.

Pros

With everything necessary at our fingertips, Eclipse's user-friendly interface allows for easy navigation and organization. The exceptional customer service promptly addresses any issues.

Cons

Initial reservations about missing features were dispelled after attending training in Florida, leading to a newfound appreciation for the software.

“Great software for Chiropractors

Pros

The user-friendly interface of Eclipse was well-received by our staff, and the available support promptly resolved any encountered issues.

Cons

Personal experience didn't reveal any cons, with staff enjoying the software's ease of use.

“An efficient company

Pros

Patient billing and scheduling are a lot smoother than before. It shows us trends so we can see how to improve our business. Their customer support is exceptional and they are always available to help us out.

Cons

The requirements for field entry are not consistent. Some require clicking while others have tabbing which is confusing and troublesome.

“Integrated Software for clinic management

Pros

Managing patient records and scheduling appointments is effortlessly handled with Eclipse's user-friendly interface.

Cons

One drawback is the absence of automatic email notifications for appointment confirmations.

“Highly recommended to everyone

Pros

It is very easy to set up and customize it. I have not encountered any problems with scheduling and billing with the software.

Cons

I wish it was cloud-based so we could access it from anywhere on the go.

“Stream lined SOAP notes

Pros

Eclipse offers numerous features, with the bookkeeping aspect being complex yet accurate.

Cons

While customization may be extensive initially, once configured, note-taking becomes effortless.

“Excellent software!!!

Pros

Over 13 years of experience with Eclipse confirms its exceptional user-friendliness and navigational ease, especially in billing and payment processing.

Cons

Generating reports may be time-consuming, especially with extensive patient data over the system's usage period.

“Complete PM solution

Pros

It is great for our chiropractic and we are able to run the entire practice with it. They make sure you are set with everything you need.

Cons

It takes a while to learn the ins and outs of the software.

“Practice Management Made Easy

Pros

Eclipse boasts a plethora of features tailored for chiropractic practices, ensuring a comprehensive solution without unnecessary complexities. Its user-friendly design is complemented by outstanding support services.

Cons

There are no discernible flaws with the software, according to user experience.

“A strong tool for medical facilities.

Pros

Eclipse PM's feature set covers a wide range of regularly used features, with customization enhancing its flexibility.

Cons

Although effective, the pricing of the tool is on the higher end.

“Great software

Pros

Eclipse combines ease of use with comprehensive training, providing an all-in-one solution.

Cons

A drawback includes the lack of an online scheduling option and limitations in tracking total visits for certain conditions.

“Awesome software for Chiropractic

Pros

Since 1995, Eclipse has been a reliable and easy-to-use software, highly recommended for its user-friendly nature.

Cons

No significant drawbacks have been encountered with the software.

“Awesome product

Pros

EHR software is amazing. It gets everything done and our associates enjoy the process too. It has been a great experience

Cons

There are not enough options for billing which makes it average.

“Long time Eclispe user

Pros

Eclipse's ease of use is complemented by frequent updates, ensuring compliance with changing laws and ICD codes.

Cons

While learning any new software takes time, Eclipse offers a brief learning curve and customizable features tailored to individual provider preferences.

“Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending.

Pros

Opting for Eclipse involves a one-time fee with ongoing support if needed, eliminating continuous software payments.

Cons

User experience highlights several challenges, including cumbersome case management, time-consuming note customization, and software limitations impacting efficiency.

“Excellent Software and Support

Pros

Eclipse continuously improves its software through updates, addressing the evolving needs of insurance-based practices.

Cons

Adjusting to the software may require time, particularly when training new staff members.

“Spinecares experience

Pros

Macros in Eclipse drastically improved efficiency and ease of use, simplifying note-taking processes for new patient exams and daily treatments.

Cons

I wish for concurrent access to charts from multiple stations has been expressed.

“Eclipse is a user friendly EHR, billing and scheduling software

Pros

Easy to use with excellent help desk support, Eclipse remains affordable and continuously updated based on current guidelines.

Cons

Certain presets may lack customization options, and simultaneous access for multiple users during SOAP note-taking is not supported.

“Satisfied Eclipse User

Pros

Eclipse significantly enhanced practice organization and streamlined soap notes, resulting in improved efficiency and completeness.

Cons

Persistent software issues, including occasional crashes and licensing issues, have been a source of frustration for users.

“Support is not good enough

Pros

It worked well for us for years until the software started acting up all of a sudden

Cons

The windows update caused problems for us and when we needed customer support the most they did not deliver.

“Great customizable affordable product

Pros

Eclipse integrates billing, patient scheduling, and electronic medical record-keeping seamlessly.

Cons

New users may find the interface visually overwhelming due to the abundance of choices available.

“Eclipse EHR and Billing software

Pros

The ease of use and customizable features of Eclipse EHR are particularly appreciated.

Cons

While the software allows for password-protected emails, the process is cumbersome, particularly when using ChartSentry.

“My experience with Eclipse Practice Management Software

Pros

Throughout years of growth and change, Eclipse has remained a valuable asset, accommodating our multi-doctor practice's various specialties and customization needs.

Cons

I request additional detail in specific reports, such as account receivables.

“Doctor's Review of Eclipse Software

Pros

Eclipse meets the essential needs of a busy doctor's office, offering efficiency, reliability, excellent customer support, and complete and accurate electronic health records.

Cons

Overall, no significant cons have been identified, though some learning curve is expected during system familiarization.

“Eclipse has GREAT Technicians

Pros

The availability of live assistance is invaluable, especially with outstanding support from the staff in Technical Support, who deserves recognition and appreciation for his exemplary assistance.

Cons

While not as intricate as some other medical billing software, Eclipse suits our small practice perfectly.

“Dont start your practice with this software!

Pros

Despite occasional issues over the years, Eclipse generally delivers, with customer support being a notable exception.

Cons

Recent changes in the pricing structure have caused dissatisfaction among long-term users, prompting consideration of alternative solutions.

“Great support

Pros

The software's ease of use, quick learning curve, and reliable support have been highly commendable.

Cons

The ability to integrate with other software for electronic note transfer to different doctors is appreciated.

“Eclipse Documentation

Pros

Compared to other systems, the software's ease of use and minimal training time are remarkable, allowing for seamless customization and utilization.

Cons

I can't think of anything negative to say; their customer service is unmatched!

“Satisfied Doctor!!

Pros

The program's versatility in customization caters to the unique needs of every office member, making it a favorite feature.

Cons

No complaints here; any limitations stem from my own learning curve.

“amazing support, every time on the phone

Pros

Eclipse's comprehensive EHR system is complemented by exceptional support staff, offering invaluable assistance over the phone with minimal wait times.

Cons

The abundance of features can be overwhelming at times.

“My billing services are now successful

Pros

I have been using this software for a long time and it has helped me process everything on time. The customer service calls back immediately and our practice is now fully optimized.

Cons

Nothing I would want to change.

“Tech support

Pros

The user-friendly interface of Eclipse, coupled with exceptional support from customer support team, ensures smooth operations and assistance even during busy periods like the FCA convention.

Cons

Any issue encountered with the software has been promptly resolved by the tech support team.

“Software

Pros

Having utilized Eclipse since 1997, it stands out as the best billing software, offering unparalleled support and functionality that outweighs cheaper alternatives.

Cons

Eclipse demonstrates a commitment to addressing user concerns by promptly implementing updates to resolve issues.

“Best Billing / Practice management software

Pros

Eclipse's ease of use is further enhanced by its exceptional customer support, setting a high standard for assistance.

Cons

We're satisfied with our Eclipse product and see no need for negative comments in our review.

“SOAP Notes

Pros

With its customizable interface and efficiency, Eclipse proves to be a fast and effective solution.

Cons

Patience is key; becoming proficient with any new software takes practice.

“Eclipse Full Body Template

Pros

The EHR full-body template, once customized, streamlines note-taking significantly, with Eclipse support guiding throughout the process.

Cons

At the moment, I don't have any issues with the software.

“The complete package.

Pros

It has everything that we need ranging from e-prescriptions to SOAP notes. We have been using it for 22 years now and still have not felt the need to look for another software.

Cons

Not really an issue, however, I would have liked it if the format of SOAP notes were more of a narrative type instead of a bullet-point type.

“Efficient management

Pros

Eclipse facilitates practice management and communication effectively across multiple practices, offering simple yet detailed data entry and seamless communication.

Cons

The variability in data entry methods for different fields can sometimes cause confusion and slow down the process.

“The software has developed my business plan into a successful billing service

Pros

Eclipse earns praise for its user-friendly, dependable nature, backed by exceptional customer service that resolves issues promptly, ensuring trust and reliability over 19 years of use.

Cons

It's a tough question because if there's anything I don't like, I can change it so, I love it!

“Best Support Ever!!

Pros

I love this program. Its so easy to use and navigate. It offers various options to create reports. Billing support is great and it is also fully customizable.

Cons

This happens very rarely but sometimes the notes dont save which can be irritating. It would be of much help if they fixed this issue

“Highly praised

Pros

A software that is easily accessible and the one on which I can easily schedule my stuff.

Cons

This is not accessible through cloud and so remote access to an office PC is necessary.

“Customer service

Pros

It's responsive customer service is the best, offers invaluable assistance, making note-taking and software navigation effortless.

Cons

I haven't encountered any issues yet; customer service usually provides solutions for any tasks I'm trying to accomplish through the software.