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ECLIPSE EHR Reviews
softwareOverall Rating
4.5
273 Review(s)
Rating Distribution
5
(184)
4
(54)
3
(18)
2
(9)
1
(8)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
273 Review(s)
Rating Distribution
5
(184)
4
(54)
3
(18)
2
(9)
1
(8)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
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Ratings
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Time Used
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eclipse is worth it
eclipse is worth it
Pros
Patient intake is incredibly straightforward, with all necessary fields easily accessible.
Cons
Although the initial setup posed some challenges, with increased usage, navigating the software becomes more intuitive.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
taylor
Apparel & Fashion, 1-10 employees
More than a year
January 2024
Eclipse
Eclipse
Pros
Customizable notes streamline patient encounter documentation, especially with the comprehensive full-body encounter feature.
Cons
While the software offers comprehensive practice statistics, improvements could enhance insights, such as providing lifetime visit records for patients and providers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Medical Practice, 1-10 employees
More than a year
July 2023
Comprehensive Practice Management Solution
Comprehensive Practice Management Solution
Pros
Eclipse stands out for its robust financial management and extensive reporting capabilities.
Cons
Despite its strengths, the EHR/Encounter module in Eclipse could undergo further refinement for optimal functionality.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Samuel
Telecommunications, 1-10 employees
May 2023
Reliable and secure.
Reliable and secure.
Pros
It is a highly secure EHR that has never failed me in the past 2 years that Ive been using it. They push out frequent updates and Ive never seen a major bug introduced with any of the updates so far. Customer service is highly professional and helpful. They helped fix some of my problems that had nothing to do with them and are always available for further support. Eclipse had a good track record and thats what got me interested but it is the customer service that has kept me with them ever since!
Cons
Eclipse is a slight learning curve to it which is expected from a software this complex. It was so different from our previous software that I had to undergo proper training in order to get a grip on it. However, after going through all that trouble, we have been able to utilize it to its full potential. And it is even better than our previous system! We cannot even imagine going back to the old one now. I would love to explore it further and move to a truly paperless working system using Eclipse.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
James
Medical Practice, 11-50 employees
April 2023
A complete experience in the health area thanks to eclipse.
A complete experience in the health area thanks to eclipse.
Pros
ECLIPSE serves as a comprehensive medical management software, aiding my team significantly. It stands out for its adherence to HIPAA requirements, ensuring patient information privacy and security. Its robust patient record management simplifies record storage and access, complemented by appointment scheduling and billing management functionalities. Moreover, its multi-location feature facilitates seamless collaboration between offices.
Cons
Learning to navigate the software initially may present challenges due to limited help resources. Additionally, customization options may not fully meet the company's needs.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Isaac
Computer Software, 101-500 employees
April 2023
Outstanding customer service.
Outstanding customer service.
Pros
They have an excellent customer service team. Whenever I get stuck at any point, I just need to handover the problem to customer service and take a back seat while they handle it for me. They have given me tips and workarounds to make my workflow smoother and more efficient. Eclipse itself is very easy to operate and whenever theres been a change in the software, we get a detailed email which keeps us informed. This has proven to be very helpful in our ever-changing insurance climate. It is a great value for money!
Cons
Whatever issues I have faced over the years, most of them have happened due to complications on my end and not Eclipse. The policies we work with are almost always changing which makes the current version of Eclipse redundant quite often. We have to face delays due to this and ask Eclipse to push out an update or provide us with a workaround. The team is very patient with us which is definitely something worth staying for. I have never had to wait too long for fixes and updates.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Owens
Medical Practice, 1-10 employees
March 2023
Long time Eclipse user.
Long time Eclipse user.
Pros
Having utilized Eclipse for over 20 years, we find it to be a comprehensive chiropractic software covering practice management, EHR, and billing. It remains updated with industry changes, keeping our office current.
Cons
Continual learning reveals new features, enhancing daily operations seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim and Leanne
Hospital & Health Care, 1-10 employees
More than a year
March 2023
A reliable and effective scheduler.
A reliable and effective scheduler.
Pros
Eclipse is a very strong scheduler and enables me to customize every aspect of my work week. I can view my daily and weekly activities at the click of a button which is amazing. The app overall is really simple to understand and easy to navigate. Posting payments is straightforward and I can create and attach so many types of reports. Billing is another strong point of Eclipse. I am very satisfied with my decision and would definitely recommend it to anyone running a practice.
Cons
The only thing I can think of is that sometimes the patient statements are difficult for the patients to understand. This is not that much of an issue since there’s an option to add notes to just about everything and I use that to explain to the patients what exactly they need to know. Importing payments from other tools is not as smooth as I would have liked and pressing OK at the end sometimes stalls the app completely. I have to close Eclipse and restart it to do it all over again, keeping my fingers crossed that it dont happen this time.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Mia
Health, Wellness and Fitness, 1-10 employees
February 2023
Great company to work with.
Great company to work with.
Pros
With everything necessary at our fingertips, Eclipse's user-friendly interface allows for easy navigation and organization. The exceptional customer service promptly addresses any issues.
Cons
Initial reservations about missing features were dispelled after attending training in Florida, leading to a newfound appreciation for the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Medical Practice, 1-10 employees
More than a year
February 2023
Great software for Chiropractors
Great software for Chiropractors
Pros
The user-friendly interface of Eclipse was well-received by our staff, and the available support promptly resolved any encountered issues.
Cons
Personal experience didn't reveal any cons, with staff enjoying the software's ease of use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexander
Hospital & Health Care, 1-10 employees
More than a year
January 2023
An efficient company
An efficient company
Pros
Patient billing and scheduling are a lot smoother than before. It shows us trends so we can see how to improve our business. Their customer support is exceptional and they are always available to help us out.
Cons
The requirements for field entry are not consistent. Some require clicking while others have tabbing which is confusing and troublesome.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Erin
Barr Chiropractic and Scoliosis Center, 2-9 employees
January 2023
Integrated Software for clinic management
Integrated Software for clinic management
Pros
Managing patient records and scheduling appointments is effortlessly handled with Eclipse's user-friendly interface.
Cons
One drawback is the absence of automatic email notifications for appointment confirmations.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 months
December 2022
Highly recommended to everyone
Highly recommended to everyone
Pros
It is very easy to set up and customize it. I have not encountered any problems with scheduling and billing with the software.
Cons
I wish it was cloud-based so we could access it from anywhere on the go.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Ash
Glenn Burnie Chiropractic, 2-9 employees
November 2022
Stream lined SOAP notes
Stream lined SOAP notes
Pros
Eclipse offers numerous features, with the bookkeeping aspect being complex yet accurate.
Cons
While customization may be extensive initially, once configured, note-taking becomes effortless.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Daniel
Alternative Medicine, 1-10 employees
More than a year
October 2022
Excellent software!!!
Excellent software!!!
Pros
Over 13 years of experience with Eclipse confirms its exceptional user-friendliness and navigational ease, especially in billing and payment processing.
Cons
Generating reports may be time-consuming, especially with extensive patient data over the system's usage period.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristine
Medical Practice, 11-50 employees
More than a year
September 2022
Complete PM solution
Complete PM solution
Pros
It is great for our chiropractic and we are able to run the entire practice with it. They make sure you are set with everything you need.
Cons
It takes a while to learn the ins and outs of the software.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Jonathan
Quiroponce, 2-9 employees
June 2022
Practice Management Made Easy
Practice Management Made Easy
Pros
Eclipse boasts a plethora of features tailored for chiropractic practices, ensuring a comprehensive solution without unnecessary complexities. Its user-friendly design is complemented by outstanding support services.
Cons
There are no discernible flaws with the software, according to user experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario
Medical Practice, 1-10 employees
More than a year
June 2022
A strong tool for medical facilities.
A strong tool for medical facilities.
Pros
Eclipse PM's feature set covers a wide range of regularly used features, with customization enhancing its flexibility.
Cons
Although effective, the pricing of the tool is on the higher end.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Krishna Kant
Information Technology and Services, 500+ employees
More than a year
May 2022
Great software
Great software
Pros
Eclipse combines ease of use with comprehensive training, providing an all-in-one solution.
Cons
A drawback includes the lack of an online scheduling option and limitations in tracking total visits for certain conditions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Hospital & Health Care, 1-10 employees
More than a year
May 2022
Awesome software for Chiropractic
Awesome software for Chiropractic
Pros
Since 1995, Eclipse has been a reliable and easy-to-use software, highly recommended for its user-friendly nature.
Cons
No significant drawbacks have been encountered with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donna
Medical Practice, 1-10 employees
More than a year
April 2022
Awesome product
Awesome product
Pros
EHR software is amazing. It gets everything done and our associates enjoy the process too. It has been a great experience
Cons
There are not enough options for billing which makes it average.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Brett
Island Chiropractic, 10-49 employees
February 2022
Long time Eclispe user
Long time Eclispe user
Pros
Eclipse's ease of use is complemented by frequent updates, ensuring compliance with changing laws and ICD codes.
Cons
While learning any new software takes time, Eclipse offers a brief learning curve and customizable features tailored to individual provider preferences.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Not Specified, 1-10 employees
More than a year
January 2022
Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending.
Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending.
Pros
Opting for Eclipse involves a one-time fee with ongoing support if needed, eliminating continuous software payments.
Cons
User experience highlights several challenges, including cumbersome case management, time-consuming note customization, and software limitations impacting efficiency.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
More than a year
January 2022
Excellent Software and Support
Excellent Software and Support
Pros
Eclipse continuously improves its software through updates, addressing the evolving needs of insurance-based practices.
Cons
Adjusting to the software may require time, particularly when training new staff members.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Howard
Hospital & Health Care, 1-10 employees
More than a year
January 2022
Spinecares experience
Spinecares experience
Pros
Macros in Eclipse drastically improved efficiency and ease of use, simplifying note-taking processes for new patient exams and daily treatments.
Cons
I wish for concurrent access to charts from multiple stations has been expressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sanda
Medical Practice, 1-10 employees
More than a year
December 2021
Eclipse is a user friendly EHR, billing and scheduling software
Eclipse is a user friendly EHR, billing and scheduling software
Pros
Easy to use with excellent help desk support, Eclipse remains affordable and continuously updated based on current guidelines.
Cons
Certain presets may lack customization options, and simultaneous access for multiple users during SOAP note-taking is not supported.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Not Specified, 1-10 employees
More than a year
December 2021
Satisfied Eclipse User
Satisfied Eclipse User
Pros
Eclipse significantly enhanced practice organization and streamlined soap notes, resulting in improved efficiency and completeness.
Cons
Persistent software issues, including occasional crashes and licensing issues, have been a source of frustration for users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dr Gary
Medical Practice, 1-10 employees
More than a year
December 2021
Support is not good enough
Support is not good enough
Pros
It worked well for us for years until the software started acting up all of a sudden
Cons
The windows update caused problems for us and when we needed customer support the most they did not deliver.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Ted
Bailey Chiropractic, 2-9 employees
November 2021
Great customizable affordable product
Great customizable affordable product
Pros
Eclipse integrates billing, patient scheduling, and electronic medical record-keeping seamlessly.
Cons
New users may find the interface visually overwhelming due to the abundance of choices available.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jennifer
Medical Practice, 11-50 employees
More than a year
November 2021
Eclipse EHR and Billing software
Eclipse EHR and Billing software
Pros
The ease of use and customizable features of Eclipse EHR are particularly appreciated.
Cons
While the software allows for password-protected emails, the process is cumbersome, particularly when using ChartSentry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dr Dean
Medical Practice, 1-10 employees
More than a year
November 2021
My experience with Eclipse Practice Management Software
My experience with Eclipse Practice Management Software
Pros
Throughout years of growth and change, Eclipse has remained a valuable asset, accommodating our multi-doctor practice's various specialties and customization needs.
Cons
I request additional detail in specific reports, such as account receivables.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connie
Medical Practice, 11-50 employees
More than a year
November 2021
Doctor's Review of Eclipse Software
Doctor's Review of Eclipse Software
Pros
Eclipse meets the essential needs of a busy doctor's office, offering efficiency, reliability, excellent customer support, and complete and accurate electronic health records.
Cons
Overall, no significant cons have been identified, though some learning curve is expected during system familiarization.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Martha
Medical Practice, 1-10 employees
More than a year
November 2021
Eclipse has GREAT Technicians
Eclipse has GREAT Technicians
Pros
The availability of live assistance is invaluable, especially with outstanding support from the staff in Technical Support, who deserves recognition and appreciation for his exemplary assistance.
Cons
While not as intricate as some other medical billing software, Eclipse suits our small practice perfectly.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tracy
Medical Practice, 1-10 employees
More than a year
November 2021
Dont start your practice with this software!
Dont start your practice with this software!
Pros
Despite occasional issues over the years, Eclipse generally delivers, with customer support being a notable exception.
Cons
Recent changes in the pricing structure have caused dissatisfaction among long-term users, prompting consideration of alternative solutions.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ian
Medical Practice, 1-10 employees
More than a year
November 2021
Great support
Great support
Pros
The software's ease of use, quick learning curve, and reliable support have been highly commendable.
Cons
The ability to integrate with other software for electronic note transfer to different doctors is appreciated.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
elizabeth
Alternative Medicine, 1-10 employees
More than a year
October 2021
Eclipse Documentation
Eclipse Documentation
Pros
Compared to other systems, the software's ease of use and minimal training time are remarkable, allowing for seamless customization and utilization.
Cons
I can't think of anything negative to say; their customer service is unmatched!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dan
Medical Practice, 11-50 employees
More than a year
October 2021
Satisfied Doctor!!
Satisfied Doctor!!
Pros
The program's versatility in customization caters to the unique needs of every office member, making it a favorite feature.
Cons
No complaints here; any limitations stem from my own learning curve.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christine
Not Specified, 11-50 employees
More than a year
September 2021
amazing support, every time on the phone
amazing support, every time on the phone
Pros
Eclipse's comprehensive EHR system is complemented by exceptional support staff, offering invaluable assistance over the phone with minimal wait times.
Cons
The abundance of features can be overwhelming at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Not Specified, 1-10 employees
More than a year
September 2021
My billing services are now successful
My billing services are now successful
Pros
I have been using this software for a long time and it has helped me process everything on time. The customer service calls back immediately and our practice is now fully optimized.
Cons
Nothing I would want to change.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Kelly
Mt. Valley Private Clinic, 2-9 employees
August 2021
Tech support
Tech support
Pros
The user-friendly interface of Eclipse, coupled with exceptional support from customer support team, ensures smooth operations and assistance even during busy periods like the FCA convention.
Cons
Any issue encountered with the software has been promptly resolved by the tech support team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carline
Not Specified, 1-10 employees
More than a year
August 2021
Software
Software
Pros
Having utilized Eclipse since 1997, it stands out as the best billing software, offering unparalleled support and functionality that outweighs cheaper alternatives.
Cons
Eclipse demonstrates a commitment to addressing user concerns by promptly implementing updates to resolve issues.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Shelly
Medical Practice, 1-10 employees
More than a year
August 2021
Best Billing / Practice management software
Best Billing / Practice management software
Pros
Eclipse's ease of use is further enhanced by its exceptional customer support, setting a high standard for assistance.
Cons
We're satisfied with our Eclipse product and see no need for negative comments in our review.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Hospital & Health Care, 11-50 employees
More than a year
July 2021
SOAP Notes
SOAP Notes
Pros
With its customizable interface and efficiency, Eclipse proves to be a fast and effective solution.
Cons
Patience is key; becoming proficient with any new software takes practice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joy
Medical Practice, 1-10 employees
More than a year
July 2021
Eclipse Full Body Template
Eclipse Full Body Template
Pros
The EHR full-body template, once customized, streamlines note-taking significantly, with Eclipse support guiding throughout the process.
Cons
At the moment, I don't have any issues with the software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Matthew
Not Specified, 1-10 employees
More than a year
June 2021
The complete package.
The complete package.
Pros
It has everything that we need ranging from e-prescriptions to SOAP notes. We have been using it for 22 years now and still have not felt the need to look for another software.
Cons
Not really an issue, however, I would have liked it if the format of SOAP notes were more of a narrative type instead of a bullet-point type.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Charles
Neal Clinic, 2-9 employees
April 2021
Efficient management
Efficient management
Pros
Eclipse facilitates practice management and communication effectively across multiple practices, offering simple yet detailed data entry and seamless communication.
Cons
The variability in data entry methods for different fields can sometimes cause confusion and slow down the process.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Erin
Medical Practice, 1-10 employees
Less than 6 months
March 2021
The software has developed my business plan into a successful billing service
The software has developed my business plan into a successful billing service
Pros
Eclipse earns praise for its user-friendly, dependable nature, backed by exceptional customer service that resolves issues promptly, ensuring trust and reliability over 19 years of use.
Cons
It's a tough question because if there's anything I don't like, I can change it so, I love it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
KELLY
Hospital & Health Care, 1-10 employees
More than a year
March 2021
Best Support Ever!!
Best Support Ever!!
Pros
I love this program. Its so easy to use and navigate. It offers various options to create reports. Billing support is great and it is also fully customizable.
Cons
This happens very rarely but sometimes the notes dont save which can be irritating. It would be of much help if they fixed this issue
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Hailey
Health, Wellness and Fitness, 2-9 employees
March 2021
Highly praised
Highly praised
Pros
A software that is easily accessible and the one on which I can easily schedule my stuff.
Cons
This is not accessible through cloud and so remote access to an office PC is necessary.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Ash
Health, Wellness and Fitness, 2-9 employees
February 2021
Customer service
Customer service
Pros
It's responsive customer service is the best, offers invaluable assistance, making note-taking and software navigation effortless.
Cons
I haven't encountered any issues yet; customer service usually provides solutions for any tasks I'm trying to accomplish through the software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Rene
Medical Practice, 1-10 employees
More than a year
February 2021
Filters
Sort by:
eclipse is worth it
eclipse is worth it
Pros
Patient intake is incredibly straightforward, with all necessary fields easily accessible.
Cons
Although the initial setup posed some challenges, with increased usage, navigating the software becomes more intuitive.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
taylor
Apparel & Fashion, 1-10 employees
More than a year
January 2024
Eclipse
Eclipse
Pros
Customizable notes streamline patient encounter documentation, especially with the comprehensive full-body encounter feature.
Cons
While the software offers comprehensive practice statistics, improvements could enhance insights, such as providing lifetime visit records for patients and providers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Medical Practice, 1-10 employees
More than a year
July 2023
Comprehensive Practice Management Solution
Comprehensive Practice Management Solution
Pros
Eclipse stands out for its robust financial management and extensive reporting capabilities.
Cons
Despite its strengths, the EHR/Encounter module in Eclipse could undergo further refinement for optimal functionality.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Samuel
Telecommunications, 1-10 employees
May 2023
Reliable and secure.
Reliable and secure.
Pros
It is a highly secure EHR that has never failed me in the past 2 years that Ive been using it. They push out frequent updates and Ive never seen a major bug introduced with any of the updates so far. Customer service is highly professional and helpful. They helped fix some of my problems that had nothing to do with them and are always available for further support. Eclipse had a good track record and thats what got me interested but it is the customer service that has kept me with them ever since!
Cons
Eclipse is a slight learning curve to it which is expected from a software this complex. It was so different from our previous software that I had to undergo proper training in order to get a grip on it. However, after going through all that trouble, we have been able to utilize it to its full potential. And it is even better than our previous system! We cannot even imagine going back to the old one now. I would love to explore it further and move to a truly paperless working system using Eclipse.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
James
Medical Practice, 11-50 employees
April 2023
A complete experience in the health area thanks to eclipse.
A complete experience in the health area thanks to eclipse.
Pros
ECLIPSE serves as a comprehensive medical management software, aiding my team significantly. It stands out for its adherence to HIPAA requirements, ensuring patient information privacy and security. Its robust patient record management simplifies record storage and access, complemented by appointment scheduling and billing management functionalities. Moreover, its multi-location feature facilitates seamless collaboration between offices.
Cons
Learning to navigate the software initially may present challenges due to limited help resources. Additionally, customization options may not fully meet the company's needs.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Isaac
Computer Software, 101-500 employees
April 2023
Outstanding customer service.
Outstanding customer service.
Pros
They have an excellent customer service team. Whenever I get stuck at any point, I just need to handover the problem to customer service and take a back seat while they handle it for me. They have given me tips and workarounds to make my workflow smoother and more efficient. Eclipse itself is very easy to operate and whenever theres been a change in the software, we get a detailed email which keeps us informed. This has proven to be very helpful in our ever-changing insurance climate. It is a great value for money!
Cons
Whatever issues I have faced over the years, most of them have happened due to complications on my end and not Eclipse. The policies we work with are almost always changing which makes the current version of Eclipse redundant quite often. We have to face delays due to this and ask Eclipse to push out an update or provide us with a workaround. The team is very patient with us which is definitely something worth staying for. I have never had to wait too long for fixes and updates.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Owens
Medical Practice, 1-10 employees
March 2023
Long time Eclipse user.
Long time Eclipse user.
Pros
Having utilized Eclipse for over 20 years, we find it to be a comprehensive chiropractic software covering practice management, EHR, and billing. It remains updated with industry changes, keeping our office current.
Cons
Continual learning reveals new features, enhancing daily operations seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim and Leanne
Hospital & Health Care, 1-10 employees
More than a year
March 2023
A reliable and effective scheduler.
A reliable and effective scheduler.
Pros
Eclipse is a very strong scheduler and enables me to customize every aspect of my work week. I can view my daily and weekly activities at the click of a button which is amazing. The app overall is really simple to understand and easy to navigate. Posting payments is straightforward and I can create and attach so many types of reports. Billing is another strong point of Eclipse. I am very satisfied with my decision and would definitely recommend it to anyone running a practice.
Cons
The only thing I can think of is that sometimes the patient statements are difficult for the patients to understand. This is not that much of an issue since there’s an option to add notes to just about everything and I use that to explain to the patients what exactly they need to know. Importing payments from other tools is not as smooth as I would have liked and pressing OK at the end sometimes stalls the app completely. I have to close Eclipse and restart it to do it all over again, keeping my fingers crossed that it dont happen this time.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Mia
Health, Wellness and Fitness, 1-10 employees
February 2023
Great company to work with.
Great company to work with.
Pros
With everything necessary at our fingertips, Eclipse's user-friendly interface allows for easy navigation and organization. The exceptional customer service promptly addresses any issues.
Cons
Initial reservations about missing features were dispelled after attending training in Florida, leading to a newfound appreciation for the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Medical Practice, 1-10 employees
More than a year
February 2023
Great software for Chiropractors
Great software for Chiropractors
Pros
The user-friendly interface of Eclipse was well-received by our staff, and the available support promptly resolved any encountered issues.
Cons
Personal experience didn't reveal any cons, with staff enjoying the software's ease of use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexander
Hospital & Health Care, 1-10 employees
More than a year
January 2023
An efficient company
An efficient company
Pros
Patient billing and scheduling are a lot smoother than before. It shows us trends so we can see how to improve our business. Their customer support is exceptional and they are always available to help us out.
Cons
The requirements for field entry are not consistent. Some require clicking while others have tabbing which is confusing and troublesome.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Erin
Barr Chiropractic and Scoliosis Center, 2-9 employees
January 2023
Integrated Software for clinic management
Integrated Software for clinic management
Pros
Managing patient records and scheduling appointments is effortlessly handled with Eclipse's user-friendly interface.
Cons
One drawback is the absence of automatic email notifications for appointment confirmations.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 months
December 2022
Highly recommended to everyone
Highly recommended to everyone
Pros
It is very easy to set up and customize it. I have not encountered any problems with scheduling and billing with the software.
Cons
I wish it was cloud-based so we could access it from anywhere on the go.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Ash
Glenn Burnie Chiropractic, 2-9 employees
November 2022
Stream lined SOAP notes
Stream lined SOAP notes
Pros
Eclipse offers numerous features, with the bookkeeping aspect being complex yet accurate.
Cons
While customization may be extensive initially, once configured, note-taking becomes effortless.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Daniel
Alternative Medicine, 1-10 employees
More than a year
October 2022
Excellent software!!!
Excellent software!!!
Pros
Over 13 years of experience with Eclipse confirms its exceptional user-friendliness and navigational ease, especially in billing and payment processing.
Cons
Generating reports may be time-consuming, especially with extensive patient data over the system's usage period.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristine
Medical Practice, 11-50 employees
More than a year
September 2022
Complete PM solution
Complete PM solution
Pros
It is great for our chiropractic and we are able to run the entire practice with it. They make sure you are set with everything you need.
Cons
It takes a while to learn the ins and outs of the software.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Jonathan
Quiroponce, 2-9 employees
June 2022
Practice Management Made Easy
Practice Management Made Easy
Pros
Eclipse boasts a plethora of features tailored for chiropractic practices, ensuring a comprehensive solution without unnecessary complexities. Its user-friendly design is complemented by outstanding support services.
Cons
There are no discernible flaws with the software, according to user experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario
Medical Practice, 1-10 employees
More than a year
June 2022
A strong tool for medical facilities.
A strong tool for medical facilities.
Pros
Eclipse PM's feature set covers a wide range of regularly used features, with customization enhancing its flexibility.
Cons
Although effective, the pricing of the tool is on the higher end.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Krishna Kant
Information Technology and Services, 500+ employees
More than a year
May 2022
Great software
Great software
Pros
Eclipse combines ease of use with comprehensive training, providing an all-in-one solution.
Cons
A drawback includes the lack of an online scheduling option and limitations in tracking total visits for certain conditions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Hospital & Health Care, 1-10 employees
More than a year
May 2022
Awesome software for Chiropractic
Awesome software for Chiropractic
Pros
Since 1995, Eclipse has been a reliable and easy-to-use software, highly recommended for its user-friendly nature.
Cons
No significant drawbacks have been encountered with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donna
Medical Practice, 1-10 employees
More than a year
April 2022
Awesome product
Awesome product
Pros
EHR software is amazing. It gets everything done and our associates enjoy the process too. It has been a great experience
Cons
There are not enough options for billing which makes it average.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Brett
Island Chiropractic, 10-49 employees
February 2022
Long time Eclispe user
Long time Eclispe user
Pros
Eclipse's ease of use is complemented by frequent updates, ensuring compliance with changing laws and ICD codes.
Cons
While learning any new software takes time, Eclipse offers a brief learning curve and customizable features tailored to individual provider preferences.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Not Specified, 1-10 employees
More than a year
January 2022
Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending.
Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending.
Pros
Opting for Eclipse involves a one-time fee with ongoing support if needed, eliminating continuous software payments.
Cons
User experience highlights several challenges, including cumbersome case management, time-consuming note customization, and software limitations impacting efficiency.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
More than a year
January 2022
Excellent Software and Support
Excellent Software and Support
Pros
Eclipse continuously improves its software through updates, addressing the evolving needs of insurance-based practices.
Cons
Adjusting to the software may require time, particularly when training new staff members.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Howard
Hospital & Health Care, 1-10 employees
More than a year
January 2022
Spinecares experience
Spinecares experience
Pros
Macros in Eclipse drastically improved efficiency and ease of use, simplifying note-taking processes for new patient exams and daily treatments.
Cons
I wish for concurrent access to charts from multiple stations has been expressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sanda
Medical Practice, 1-10 employees
More than a year
December 2021
Eclipse is a user friendly EHR, billing and scheduling software
Eclipse is a user friendly EHR, billing and scheduling software
Pros
Easy to use with excellent help desk support, Eclipse remains affordable and continuously updated based on current guidelines.
Cons
Certain presets may lack customization options, and simultaneous access for multiple users during SOAP note-taking is not supported.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Not Specified, 1-10 employees
More than a year
December 2021
Satisfied Eclipse User
Satisfied Eclipse User
Pros
Eclipse significantly enhanced practice organization and streamlined soap notes, resulting in improved efficiency and completeness.
Cons
Persistent software issues, including occasional crashes and licensing issues, have been a source of frustration for users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dr Gary
Medical Practice, 1-10 employees
More than a year
December 2021
Support is not good enough
Support is not good enough
Pros
It worked well for us for years until the software started acting up all of a sudden
Cons
The windows update caused problems for us and when we needed customer support the most they did not deliver.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Ted
Bailey Chiropractic, 2-9 employees
November 2021
Great customizable affordable product
Great customizable affordable product
Pros
Eclipse integrates billing, patient scheduling, and electronic medical record-keeping seamlessly.
Cons
New users may find the interface visually overwhelming due to the abundance of choices available.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jennifer
Medical Practice, 11-50 employees
More than a year
November 2021
Eclipse EHR and Billing software
Eclipse EHR and Billing software
Pros
The ease of use and customizable features of Eclipse EHR are particularly appreciated.
Cons
While the software allows for password-protected emails, the process is cumbersome, particularly when using ChartSentry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dr Dean
Medical Practice, 1-10 employees
More than a year
November 2021
My experience with Eclipse Practice Management Software
My experience with Eclipse Practice Management Software
Pros
Throughout years of growth and change, Eclipse has remained a valuable asset, accommodating our multi-doctor practice's various specialties and customization needs.
Cons
I request additional detail in specific reports, such as account receivables.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connie
Medical Practice, 11-50 employees
More than a year
November 2021
Doctor's Review of Eclipse Software
Doctor's Review of Eclipse Software
Pros
Eclipse meets the essential needs of a busy doctor's office, offering efficiency, reliability, excellent customer support, and complete and accurate electronic health records.
Cons
Overall, no significant cons have been identified, though some learning curve is expected during system familiarization.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Martha
Medical Practice, 1-10 employees
More than a year
November 2021
Eclipse has GREAT Technicians
Eclipse has GREAT Technicians
Pros
The availability of live assistance is invaluable, especially with outstanding support from the staff in Technical Support, who deserves recognition and appreciation for his exemplary assistance.
Cons
While not as intricate as some other medical billing software, Eclipse suits our small practice perfectly.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tracy
Medical Practice, 1-10 employees
More than a year
November 2021
Dont start your practice with this software!
Dont start your practice with this software!
Pros
Despite occasional issues over the years, Eclipse generally delivers, with customer support being a notable exception.
Cons
Recent changes in the pricing structure have caused dissatisfaction among long-term users, prompting consideration of alternative solutions.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ian
Medical Practice, 1-10 employees
More than a year
November 2021
Great support
Great support
Pros
The software's ease of use, quick learning curve, and reliable support have been highly commendable.
Cons
The ability to integrate with other software for electronic note transfer to different doctors is appreciated.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
elizabeth
Alternative Medicine, 1-10 employees
More than a year
October 2021
Eclipse Documentation
Eclipse Documentation
Pros
Compared to other systems, the software's ease of use and minimal training time are remarkable, allowing for seamless customization and utilization.
Cons
I can't think of anything negative to say; their customer service is unmatched!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dan
Medical Practice, 11-50 employees
More than a year
October 2021
Satisfied Doctor!!
Satisfied Doctor!!
Pros
The program's versatility in customization caters to the unique needs of every office member, making it a favorite feature.
Cons
No complaints here; any limitations stem from my own learning curve.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christine
Not Specified, 11-50 employees
More than a year
September 2021
amazing support, every time on the phone
amazing support, every time on the phone
Pros
Eclipse's comprehensive EHR system is complemented by exceptional support staff, offering invaluable assistance over the phone with minimal wait times.
Cons
The abundance of features can be overwhelming at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Not Specified, 1-10 employees
More than a year
September 2021
My billing services are now successful
My billing services are now successful
Pros
I have been using this software for a long time and it has helped me process everything on time. The customer service calls back immediately and our practice is now fully optimized.
Cons
Nothing I would want to change.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Kelly
Mt. Valley Private Clinic, 2-9 employees
August 2021
Tech support
Tech support
Pros
The user-friendly interface of Eclipse, coupled with exceptional support from customer support team, ensures smooth operations and assistance even during busy periods like the FCA convention.
Cons
Any issue encountered with the software has been promptly resolved by the tech support team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carline
Not Specified, 1-10 employees
More than a year
August 2021
Software
Software
Pros
Having utilized Eclipse since 1997, it stands out as the best billing software, offering unparalleled support and functionality that outweighs cheaper alternatives.
Cons
Eclipse demonstrates a commitment to addressing user concerns by promptly implementing updates to resolve issues.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Shelly
Medical Practice, 1-10 employees
More than a year
August 2021
Best Billing / Practice management software
Best Billing / Practice management software
Pros
Eclipse's ease of use is further enhanced by its exceptional customer support, setting a high standard for assistance.
Cons
We're satisfied with our Eclipse product and see no need for negative comments in our review.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Hospital & Health Care, 11-50 employees
More than a year
July 2021
SOAP Notes
SOAP Notes
Pros
With its customizable interface and efficiency, Eclipse proves to be a fast and effective solution.
Cons
Patience is key; becoming proficient with any new software takes practice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joy
Medical Practice, 1-10 employees
More than a year
July 2021
Eclipse Full Body Template
Eclipse Full Body Template
Pros
The EHR full-body template, once customized, streamlines note-taking significantly, with Eclipse support guiding throughout the process.
Cons
At the moment, I don't have any issues with the software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Matthew
Not Specified, 1-10 employees
More than a year
June 2021
The complete package.
The complete package.
Pros
It has everything that we need ranging from e-prescriptions to SOAP notes. We have been using it for 22 years now and still have not felt the need to look for another software.
Cons
Not really an issue, however, I would have liked it if the format of SOAP notes were more of a narrative type instead of a bullet-point type.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Charles
Neal Clinic, 2-9 employees
April 2021
Efficient management
Efficient management
Pros
Eclipse facilitates practice management and communication effectively across multiple practices, offering simple yet detailed data entry and seamless communication.
Cons
The variability in data entry methods for different fields can sometimes cause confusion and slow down the process.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Erin
Medical Practice, 1-10 employees
Less than 6 months
March 2021
The software has developed my business plan into a successful billing service
The software has developed my business plan into a successful billing service
Pros
Eclipse earns praise for its user-friendly, dependable nature, backed by exceptional customer service that resolves issues promptly, ensuring trust and reliability over 19 years of use.
Cons
It's a tough question because if there's anything I don't like, I can change it so, I love it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
KELLY
Hospital & Health Care, 1-10 employees
More than a year
March 2021
Best Support Ever!!
Best Support Ever!!
Pros
I love this program. Its so easy to use and navigate. It offers various options to create reports. Billing support is great and it is also fully customizable.
Cons
This happens very rarely but sometimes the notes dont save which can be irritating. It would be of much help if they fixed this issue
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Hailey
Health, Wellness and Fitness, 2-9 employees
March 2021
Highly praised
Highly praised
Pros
A software that is easily accessible and the one on which I can easily schedule my stuff.
Cons
This is not accessible through cloud and so remote access to an office PC is necessary.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Ash
Health, Wellness and Fitness, 2-9 employees
February 2021
Customer service
Customer service
Pros
It's responsive customer service is the best, offers invaluable assistance, making note-taking and software navigation effortless.
Cons
I haven't encountered any issues yet; customer service usually provides solutions for any tasks I'm trying to accomplish through the software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Rene
Medical Practice, 1-10 employees
More than a year
February 2021