ECP EHR Reviews

“Paperless Workflow Saves Costs

Pros

Going mostly paperless has been a huge benefit, since the software is generally user-friendly and has reduced costs by eliminating printed MARS and TARS. I'm still learning the difference between tasks and treatments, so there's a bit of a learning curve left for me.

Cons

Medication reminders are displayed in a way that I find confusing, I wish due meds would be highlighted in a staggered, color-coded manner instead of many popping up at once. Editing an assessment is awkward because saving changes creates a new assessment and when interrupted I can't resume where I left off, making the process time-consuming.

“Efficient e-signature feature

Pros

What I find especially useful is the built-in e-signature feature which has made approving and managing care plans faster and more efficient.

Cons

Although the platform has many strengths but I think it is missing critical features like bowel movement tracking and wound monitoring limits my ability to document residents care fully.

“Modern clean interface

Pros

I'm very impressed by how modern and clean the interface feels, it's tidy, simple and every tool is easy for me to navigate and operate.

Cons

I notice it lacks some capabilities that more mature platforms provide and I would like to see specific functions added to make it more competitive.

“Immediate direct communication

Pros

Immediate, direct communication, in today's service-oriented world I view this as absolutely essential and I feel that they have truly mastered it!

Cons

When it comes to industry recognition, despite many years in medicine I still haven't come across this company, so I wish they would make themselves better known.

“Organized tool for medication passing

Pros

One feature I really like is how it's organized for passing medications and I find it simple to produce facesheets plus I can enter comprehensive resident details and build their life-story profiles which helps personalize care.

Cons

I've realized I can't mark orders as 'DC' instead of 'Discontinued' and because state surveyors review our audit trails, I have to manually create an alert each time to call attention to the change.

“Extremely simple tool and responsive support

Pros

I'm finding this tool extremely simple and whenever my team or I need help their support responds promptly and efficiently which gives me confidence. The resident care plans and medication management tools are easy to navigate and since we recently began using the CRM portal we've actually been enjoying exploring and putting that functionality to use as well.

Cons

Honestly, I can't really name any drawbacks, the system's adaptability and wide range of tweaks are genuinely beneficial. That said, some users may face a steeper learning curve before feeling comfortable with all parts of the platform.

“Simple interface, smooth navigation

Pros

Working with this tool is great, I've found the interface very simple and navigating between its different areas is quick and easy, so I never waste time when I need to retrieve a document on short notice. Their customer service has also been excellent, consistently friendly and ready to guide me through any concern or question I have. Resident management runs smoothly and efficiently, allowing me to configure tasks specifically for our facility's needs, while medication management is easy to follow. On top of that, the security feels great so unauthorized users can't access files which makes this platform feel like real value for the money.

Cons

The system really needs an offline backup or some way to keep going when my internet dropsbecause staff get frustrated during outages when they can't document which interrupts workflows and delays care and record keeping.

“user-friendly and responsive tool

Pros

The platform is very user-friendly and I've found customer support responsive, I can quickly locate what I need and new staff pick it up with ease.

Cons

I wish the system offered greater customization, particularly for incident reports and care plans, so I could add building-specific fields tailored to our workflows.

“Convenient operation and oversight

Pros

As an Assisted Living community we've relied on this tool for years and I really appreciate how easy it is to operate and oversee, making it simple to teach colleagues, while the customer service/support team consistently gets things right and responds promptly.

Cons

I've observed that when a resident is marked LOA during a scheduled med pass but returns within an hour, the system doesn't flag that medications still need to be given, creating a gap in care.

“supportive collaborative environment

Pros

I really value the consistently supportive, collaborative atmosphere throughout this tool and the broad assortment of practical tools truly made the entire experience more engaging and more effective for me.

Cons

Although a handful of sessions sometimes felt repetitive, I still found the program's material consistently insightful, well-organized and worthwhile throughout.

“easy to learn and use

Pros

When new medication administrators join our team, I find the software easy to learn and use and this ECP-based approach to administering medications feels easy and simple to follow.

Cons

Correcting orders that the pharmacy input incorrectly is often necessary which means I have to edit them so staff can give PRN medications the exact number of times allowed.

“Prompt friendly support

Pros

When I ran into problems, their support team responded promptly, they were reachable by phone and email, returned my calls reliably and stayed consistently friendly and helpful.

Cons

I have no complaints.

“centralized resident management

Pros

Everything about resident management is centralized. I really like that medication administration records feel simple, the audit trail is comprehensive and staff get timely real-time updates.

Cons

In my experience the system offers limited options for tailoring workflows, its reporting feels somewhat dated and not as flexible as competing platforms and when I've contacted support their answers can come off overly scripted and not adaptable to the situation.

“Auto-Processing Causes Inventory Confusion

Pros

One thing I truly appreciate is the support team and I find the application easy and simple for me to navigate.

Cons

Most frustrating to me is how the system automatically processes incoming inventory which leads to persistent confusion between the facility and our pharmacy because personnel at the facility assume items will be handled automatically and then hold the pharmacy responsible when things don't happen as they expected, for instance, the platform's approach to two-part orders (scheduled and PRN) and the way it adjusts quantities based on RF versus RE messages causes mismatches and blame that could be avoided with clearer control over receipt processing.

“Simple tool!

Pros

For me, the interface feels extremely simple and whenever I get stuck there's almost always a short video that walks me through the solution so I can find answers quickly.

Cons

After using it for a month, I still haven't come across any issues and we genuinely have zero complaints to share at this point.

“Engaging charting system

Pros

This tool connected me with leading industry figures who helped create a charting system that allows our team to engage more deeply with residents and participate meaningfully in community life.

Cons

My main frustration with this tool is that they didn't introduce themselves earlier which would have helped, still, I've noticed the platform empowers our staff to connect more effectively with residents and their families across the community.

“easy to use, helpful support

Pros

Okay so... I've found it extremely easy to use and whenever I've needed assistance their customer support has been quick and genuinely helpful.

Cons

Every so often the exact report I need isn't available which ends up being a hassle when I'm trying to pull specific data.

“Excellent knowledgeable customer service

Pros

What impressed me most is their customer service, every question I've asked has been answered by knowledgeable, patient representatives who explain things clearly.

Cons

Sometimes it's difficult for me to grasp all of the functionality because there are so many features and nuances that aren't immediately clear which can be frustrating.

“simple and accessible interface

Pros

Interface is incredibly simple with everything I need right at my fingertips and accessible from anywhere.

Cons

Frankly, I haven't been able to think of any real drawbacks to mention about it so far.

“Time-saving charting options

Pros

Through regular use, I've discovered several time-saving options that really simplify charting tasks and make the process much easier for me.

Cons

While I struggled to configure certain features at first, the support team was incredibly helpful and swiftly guided me through resolving those setup problems.