ECP EHR Reviews

“Friendly knowledgeable support!!

Pros

When I've contacted customer support, the representatives have always been knowledgeable and friendly and I've never waited more than an hour to get an issue resolved.

Cons

Although I find it lacking some of the specific features I personally search for, I still consider it a great, well-designed program overall.

“medication inventory convenience

Pros

I really appreciate the medication inventory feature because it's easy for our staff and I enjoy the convenience of reviewing multiple residents charts right from my desk without dealing with piles of paper.

Cons

While I find almost no issues with the system, whenever something unexpected does crop up I can quickly contact customer support and they help me resolve the problem almost immediately which I appreciate.

“Feels far too complex for our small operation

Pros

Although the software works well for larger facilities, I've found that for our small ten-bed operation it feels too complex and tough for our scale.

Cons

What really bothers me is that they effectively lock you into a three-year contract without your explicit consent which felt unfair and was never something I agreed to.

“Consolidated & manageable workflow

Pros

What I really like is that everything's congreatated in one place which makes my responsibilities in ECP as the BOM easy and manageable, I can quickly locate the information I need and efficiently maintain and reference my observation notes without hassle.

Cons

Honestly, I can't think of much that's wrong it fits our facility's needs almost perfectly and I've hardly run into problems, the only time I felt annoyed was when the system was down for an entire day but apart from that it's been excellent.

“lacks various features

Pros

For me, getting users up and running is really simple and while the rest of the features aren't anything special, they do the job.

Cons

I feel it lacks the greatness of other solutions I've tried so it doesn't match their reliability or depth of features.

“Limited and Inefficient Backup System

Pros

This system is incredibly easy to use and I can quickly bring new hires up to speed without much hand-holding which saves training time and reduces my stress.

Cons

The backup is handy when the main system is down yet I wish it would let us select only the pages or sections we actually need instead of forcing a full printout that can easily top two hundred sheets and furthermore when the power goes out the backup becomes almost unusable unless I'm missing something about how it works, so it would be great if there were a more granular and power-independent option.

“too many entry options!

Pros

When I'm navigating the cart setup screens, I really appreciate how easy they are and how quickly I can identify and confirm which resident I'm working with which makes my workflow smoother during busy shifts.

Cons

I get frustrated because there are far too many different ways to enter the same item, for example Treatment, Daily Task, Care Plan, or Single Care and that redundancy creates confusion and inefficiency in my routine.

“Simple consolidated charting

Pros

Charting here is really simple, I can create progress notes all in one congreatated area without jumping between different sections and that saves me time every day.

Cons

I struggle with generating reports because the process feels tough and I also notice the system lacks clear categorization specifically for medication classifications which makes it harder to find what I need.

“Medications tracked in one place

Pros

Navigating this tool has made sending pharmacy questions a lot easier and I like that medications are tracked in one place so I can keep an eye on everything without switching systems.

Cons

it makes it difficult to add new users remotely and I often run into barriers when trying to set up accounts from a distance.

“Quick to teach others

Pros

When I show others how to use it, I find it quick to teach because the layout is clear and people pick it up fast.

Cons

Getting all the initial data entered felt very tedious to me, although once I've completed that setup and everything is running, the process becomes much less onerous.

“Keeps our facility organized with great support

Pros

I rely on the daily task lists and the flexible care plans to keep facility duties organized, setting everything up took work but the support team stuck with me and the charting plus pharmacy integration now keeps order processing smooth and accurate.

Cons

In my experience, reordering medications involves an extra review step before the request is sent off to the pharmacy which adds an additional checkpoint to the workflow.

“smooth access to recent notes

Pros

One thing I appreciate is being able to pull recent notes and training materials quickly, having that access right when I need it supports my day-to-day tasks.

Cons

Overall, it fulfills my present requirements and in my experience I find it simple and easy to use.

“Focuses on client care

Pros

While the price was attractive, what really stood out to me was how the system focuses on client care instead of just billing. Our pharmacy helped populate much of the setup and within a week caregivers were filing Incident Reports, the developers clearly know caregiving workflows and support staff have been knowledgeable and direct when I asked for help.

Cons

Terminology and definitions threw me for a loop at first because what I called something wasn't always the label this tool used, yet when I raised the issue they gave thoughtful explanations and worked toward terms that everyone could accept, through that process I adjusted my own language and now refer to what I used to call "Notes" and COC as "Observations," which ultimately made communication smoother for the whole team.

“Easy for healthcare beginners

Pros

As someone new to healthcare, I found the product easy to pick up and especially useful for seeing who administered meds in an emergency. It even automates medication counts and reorders which has saved me a lot of time, customer support walked me through any questions I had.

Cons

I was not given sufficient training by my organization so it took me a while to iron out the initial problems and get everything running smoothly which was frustrating at first, additionally, I'm uneasy that other staff members can access the same informationbecause entries can be altered or removed by someone else without my oversight.

“Need Clearer Training Guidance

Pros

The training support impressed me, there are so many resources available that I still find myself surprised by how much they cover and that depth has helped my team feel confident.

Cons

Honestly, I feel overwhelmed by how much is presented at once and I wish the trainers would give more guidance on what to tackle first and how to approach it, while also continuing regular, ongoing training over an extended period so everyone can stay on track.

“quick and hassle-free IT support

Pros

On the rare occasion I needed IT, they fixed the problem quickly and without much hassle, so overall using the software felt smooth and reliable.

Cons

Personally, I can't think of any negatives to bring up as nothing meaningful has stood out to me as a downside.

“Clear staff-facing interface

Pros

The staff-facing interface is clear and the documentation for services is excellent which makes it easier for our team to follow procedures correctly.

Cons

We struggle to generate the specific, company-focused reports we require which makes tailored reporting challenging for us.

“Approachable and easy learning

Pros

I've found this tool approachable and easy to learn, especially since I'm not the fastest at new systems, the help desk has been consistently helpful and answered my questions promptly.

Cons

With the old system we used, the med-pass workflow felt more easy to me because after I recorded a medication for a resident their portrait on the Home Screen would either disappear or appear dimmed which made it clear at a glance who still required attention, this platform doesn't do that in the same way, so I sometimes find it less immediate when tracking completed doses.

“User-friendly features

Pros

After the updates, I find the LeaDS features very user-friendly and useful for follow-ups and marketing coordination, it really helped our team work together more effectively.

Cons

I was annoyed that the platform kept signing me out repeatedly but after contacting technical support they responded promptly and resolved the problem in short order which I appreciate.

“Reduces busywork with great step-by-step support

Pros

Our team uses this platform for eMAR, care plans, psych meds and charting and I appreciate how it reduces busywork. When I don't understand something, support guides me step by step until I'm comfortable with it.

Cons

One feature I'd love to see is a searchable training library because right now I sometimes spend ten minutes or longer just trying to find a particular topic and that can be frustrating, being able to type a single word and immediately see matching options would make locating training much faster and more efficient for me.