ECP EHR Reviews

“customer support is very helpful

Pros

Customer support has consistently come through for me, responding quickly and adapting their assistance to my specific billing requirements which I really appreciate, the reporting tools, meanwhile, shave off so much time when I'm posting revenue and the scheduling features help me hit billing deadlines without scrambling.

Cons

It would be great if the app could automatically populate billing forms such as the CMS-1500, since competitors already offer that convenience, I'm really hoping the developers add that capability in a near-future update because it would align my workflow considerably.

“incredibly simple platform

Pros

This tool is incredibly simple and easy to navigate, so our staff rarely runs into problems, when something does come up, the support team is prompt and helpful in resolving it. Our organization relies on virtually every module, ranging from eMAR to incident reporting and we've integrated our custom assessment instrument into the platform alongside additional supporting assessments and evaluations which makes the system overall an excellent solution.

Cons

I'd love for the platform to include AI-driven features for example, tools that could analyze documentation and incident reports to predict resident risk concerns proactively.

“easy and responsive tool

Pros

My team finds the system incredibly easy to use and whenever we've needed help the support team has been prompt and helpful, so I can say we've never waited longer than a day or two to get a response.

Cons

The main drawback I've come across is that I can't save certain documents and return to them later which forces me and my colleagues to spend a great deal of time re-entering assessment data that should persist between sessions.

“centralized records save time

Pros

As a user, I find this tool excellent, especially because uploading is easy and it lets me store all records in one centralized location which saves time and reduces clutter. The support team has always been knowledgeable and approachable, answering questions quickly and making implementation much smoother than I expected. I'd definitely recommend this system to any assisted living facility or skilled nursing facility because it's well-suited to those environments.

Cons

I find configuring staff notification alerts to be unnecessarily complicated and on top of that there isn't any functionality that warns me when a resident hasn't had a bowel movement for 48 hours.

“excellent value and support

Pros

I'm seriously impressed with how much value I'm getting for the price and their customer support has been excellent and responsive, plus being able to reach this tool from any location is an enormous advantage for our facility's workflow.

Cons

One thing I find frustrating is that the offline pharmacy module feels neglected and doesn't integrate smoothly which leaves many useful pharmacy features out of reach for us, I would love to use them but they currently aren't compatible with our setup.

“user-friendly for training

Pros

As someone who trains new employees at our company, I find this tool extremely user-friendly and because it's easy to navigate I can easily teach new hires how to use it.

Cons

Not a con but I struggle with configuring the system so that different staff members can each be assigned to count controlled medications for individual clientsbecause our setup doesn't group clients by halls but instead has staff supporting clients one-on-one which makes managing those separate counts tough.

“easy navigation and support

Pros

For me, the interface is extremely easy to navigate and I always find the support team to be quick, friendly and ready with answers, since the staff clearly know their stuff.

Cons

I'd really prefer the session timeout to be extendable beyond two hours, or better yet, removed entirely so that I stay logged in until I explicitly sign out, right now the enforced timeout interrupts my workflow.

“quick guidance for log-in

Pros

While working through the customization options, I ran into trouble securing my company log-in but the team replied quickly with clear, step-by-step guidance that fixed the issue, so I'm very satisfied with the support and overall service.

Cons

Being unexpectedly logged out and not knowing my company log-in credentials was really frustrating at first, yet once I obtained the correct information I successfully signed back in and managed to secure the log-in details.

“medication administration simplified

Pros

For me, the Medication Administration section really helps our staff follow medication orders accurately and with ease.

Cons

This tool feels complex, offering more features than I personally use, I also noticed it only lets me add appointments for today or earlier and it really needs the capacity to schedule future appointments so that everything can be congreatated in one place effectively.

“easy daily caregiving

Pros

Navigating this tool has been very easy which keeps our daily caregiving routine under control, my team appreciates how it simplifies their duties and reduces errors.

Cons

One thing that really annoys me is that whenever I update a care plan there isn't a timestamp added to the change and on top of that I find it quite tough and inefficient that I'm required to complete an assessment every single time any part of the care plan is altered.

“prompt expert support

Pros

When I first started using this tool, I had to reach out to customer support several times and each time they replied promptly and showed real expertise.

Cons

Getting up to speed on a new EMR was harder than I expected, so much material was packed into a brief timeframe and I would have loved an additional day to complete data entry while customer support was available to answer my questions.

“patient and courteous help

Pros

What I value most is how patient, friendly and courteous the customer service helpline is, they always guide me through setup properly and if they can't solve something, they quickly connect me with someone who can.

Cons

For me, it's tough to scan multiple documents and keep files neatly organized within the system and I wish the program worked more like Outlook or SharePoint where I could select and move groups of files at oncebecause that capability would make digital filing in this tool far more efficient.

“Integration Challenges and Data Delays

Pros

From my experience, the medication documentation and residential daily-task tools work extremely well, making routine charting much smoother. Having all resident information in one place reduces confusion and the reporting feature saves me a lot of time when agencies request data. Whenever I've called customer service, they've responded promptly with clear solutions.

Cons

We've attempted to integrate this tool with our Microsoft 365 environment and that process has been challenging, to the point where implementation has stalled and progress is at a standstill for now. I would like to be able to access and track data in a more efficient, near real-time waybecause delays are problematic. Another ongoing issue is that medications sometimes fail to be pushed through from the pharmacy which remains a point of friction between this tool and our pharmacy partner and has negatively affected aspects of our residential care.

“easy MAR navigation

Pros

I'm impressed by how easy the MAR is to navigate and I find it very simple to complete care plan assessments and turn them into daily tasks for staff.

Cons

The lack of customization for our specific population is frustrating and I would really like a visual cue where, after medications are administered during each med pass, the resident is greyed out to indicate their meds for that pass have been completed.

“User-friendly and simple tool

Pros

What stands out to me is how user-friendly and simple the platform feels, paired with customer support that replies incredibly fast with clear, helpful guidance.

Cons

What bothers me is that there isn't a dedicated appointment module for tenants, having to use tasks to log and track appointments ends up feeling tough, redundant and needlessly time-consuming.

“frequent system crashes

Pros

I really appreciate being able to tailor tasks, medications and caregiver duties for each patient and having the flexibility to schedule tasks daily, weekly, or monthly with multiple time slots.

Cons

Unfortunately, I've come across frequent system crashes and sign-in problems that can happen daily and sometimes even multiple times a day and on some occasions these outages persist for days, completely preventing clients from using the service.

“tailored support and guidance

Pros

We receive a genuinely tailored level of support and the team is always eager to help design products and workflows specifically for our company, they even call regularly to check that everything meets our needs.

Cons

I've noticed that on occasion we'll agree on certain tasks or promises that then remain unfinished for a long stretch and even though discussions about delays are often productive, responsibility for slow progress can rest with either party depending on circumstances.

“Feasible staff training

Pros

Using the system has been incredibly easy, with excellent support and I found it very easy to train new staff. Since I entered most of our residents myself, I can say the resident-entry process was surprisingly quick and easy.

Cons

The medication administration module feels somewhat tough compared with our old system and the two-step reorder procedure seems unnecessary, I'd love an option to disable it plus checking new medications into the program before administration adds extra steps that slow the workflow.

“Quick resident info access

Pros

Having the ability to pull up every resident's medical details and medication list from any facility saves me a lot of time and the interface makes adding residents and setting up charts very simple.

Cons

Getting irritated when trying to search for or add a provider is common for me because the system insists on an office location which drags out the process and it times out and logs me out far too often.

“great tool...

Pros

I'm genuinely pleased with ECP overallbecause it's far easier and more effective than the old paper MAR and has made documentation much smoother for me.

Cons

What frustrates me most is that the system doesn't allow extra time for documentation and it doesn't guide me on how to discontinue medications.

“Paperless Workflow Saves Costs

Pros

Going mostly paperless has been a huge benefit, since the software is generally user-friendly and has reduced costs by eliminating printed MARS and TARS. I'm still learning the difference between tasks and treatments, so there's a bit of a learning curve left for me.

Cons

Medication reminders are displayed in a way that I find confusing, I wish due meds would be highlighted in a staggered, color-coded manner instead of many popping up at once. Editing an assessment is awkward because saving changes creates a new assessment and when interrupted I can't resume where I left off, making the process time-consuming.

“Efficient e-signature feature

Pros

What I find especially useful is the built-in e-signature feature which has made approving and managing care plans faster and more efficient.

Cons

Although the platform has many strengths but I think it is missing critical features like bowel movement tracking and wound monitoring limits my ability to document residents care fully.

“Modern clean interface

Pros

I'm very impressed by how modern and clean the interface feels, it's tidy, simple and every tool is easy for me to navigate and operate.

Cons

I notice it lacks some capabilities that more mature platforms provide and I would like to see specific functions added to make it more competitive.

“Immediate direct communication

Pros

Immediate, direct communication, in today's service-oriented world I view this as absolutely essential and I feel that they have truly mastered it!

Cons

When it comes to industry recognition, despite many years in medicine I still haven't come across this company, so I wish they would make themselves better known.

“Organized tool for medication passing

Pros

One feature I really like is how it's organized for passing medications and I find it simple to produce facesheets plus I can enter comprehensive resident details and build their life-story profiles which helps personalize care.

Cons

I've realized I can't mark orders as 'DC' instead of 'Discontinued' and because state surveyors review our audit trails, I have to manually create an alert each time to call attention to the change.

“Extremely simple tool and responsive support

Pros

I'm finding this tool extremely simple and whenever my team or I need help their support responds promptly and efficiently which gives me confidence. The resident care plans and medication management tools are easy to navigate and since we recently began using the CRM portal we've actually been enjoying exploring and putting that functionality to use as well.

Cons

Honestly, I can't really name any drawbacks, the system's adaptability and wide range of tweaks are genuinely beneficial. That said, some users may face a steeper learning curve before feeling comfortable with all parts of the platform.

“Simple interface, smooth navigation

Pros

Working with this tool is great, I've found the interface very simple and navigating between its different areas is quick and easy, so I never waste time when I need to retrieve a document on short notice. Their customer service has also been excellent, consistently friendly and ready to guide me through any concern or question I have. Resident management runs smoothly and efficiently, allowing me to configure tasks specifically for our facility's needs, while medication management is easy to follow. On top of that, the security feels great so unauthorized users can't access files which makes this platform feel like real value for the money.

Cons

The system really needs an offline backup or some way to keep going when my internet dropsbecause staff get frustrated during outages when they can't document which interrupts workflows and delays care and record keeping.

“user-friendly and responsive tool

Pros

The platform is very user-friendly and I've found customer support responsive, I can quickly locate what I need and new staff pick it up with ease.

Cons

I wish the system offered greater customization, particularly for incident reports and care plans, so I could add building-specific fields tailored to our workflows.

“Convenient operation and oversight

Pros

As an Assisted Living community we've relied on this tool for years and I really appreciate how easy it is to operate and oversee, making it simple to teach colleagues, while the customer service/support team consistently gets things right and responds promptly.

Cons

I've observed that when a resident is marked LOA during a scheduled med pass but returns within an hour, the system doesn't flag that medications still need to be given, creating a gap in care.

“supportive collaborative environment

Pros

I really value the consistently supportive, collaborative atmosphere throughout this tool and the broad assortment of practical tools truly made the entire experience more engaging and more effective for me.

Cons

Although a handful of sessions sometimes felt repetitive, I still found the program's material consistently insightful, well-organized and worthwhile throughout.

“easy to learn and use

Pros

When new medication administrators join our team, I find the software easy to learn and use and this ECP-based approach to administering medications feels easy and simple to follow.

Cons

Correcting orders that the pharmacy input incorrectly is often necessary which means I have to edit them so staff can give PRN medications the exact number of times allowed.

“Prompt friendly support

Pros

When I ran into problems, their support team responded promptly, they were reachable by phone and email, returned my calls reliably and stayed consistently friendly and helpful.

Cons

I have no complaints.

“centralized resident management

Pros

Everything about resident management is centralized. I really like that medication administration records feel simple, the audit trail is comprehensive and staff get timely real-time updates.

Cons

In my experience the system offers limited options for tailoring workflows, its reporting feels somewhat dated and not as flexible as competing platforms and when I've contacted support their answers can come off overly scripted and not adaptable to the situation.

“Auto-Processing Causes Inventory Confusion

Pros

One thing I truly appreciate is the support team and I find the application easy and simple for me to navigate.

Cons

Most frustrating to me is how the system automatically processes incoming inventory which leads to persistent confusion between the facility and our pharmacy because personnel at the facility assume items will be handled automatically and then hold the pharmacy responsible when things don't happen as they expected, for instance, the platform's approach to two-part orders (scheduled and PRN) and the way it adjusts quantities based on RF versus RE messages causes mismatches and blame that could be avoided with clearer control over receipt processing.

“Simple tool!

Pros

For me, the interface feels extremely simple and whenever I get stuck there's almost always a short video that walks me through the solution so I can find answers quickly.

Cons

After using it for a month, I still haven't come across any issues and we genuinely have zero complaints to share at this point.

“Engaging charting system

Pros

This tool connected me with leading industry figures who helped create a charting system that allows our team to engage more deeply with residents and participate meaningfully in community life.

Cons

My main frustration with this tool is that they didn't introduce themselves earlier which would have helped, still, I've noticed the platform empowers our staff to connect more effectively with residents and their families across the community.

“easy to use, helpful support

Pros

Okay so... I've found it extremely easy to use and whenever I've needed assistance their customer support has been quick and genuinely helpful.

Cons

Every so often the exact report I need isn't available which ends up being a hassle when I'm trying to pull specific data.

“Excellent knowledgeable customer service

Pros

What impressed me most is their customer service, every question I've asked has been answered by knowledgeable, patient representatives who explain things clearly.

Cons

Sometimes it's difficult for me to grasp all of the functionality because there are so many features and nuances that aren't immediately clear which can be frustrating.

“simple and accessible interface

Pros

Interface is incredibly simple with everything I need right at my fingertips and accessible from anywhere.

Cons

Frankly, I haven't been able to think of any real drawbacks to mention about it so far.

“Time-saving charting options

Pros

Through regular use, I've discovered several time-saving options that really simplify charting tasks and make the process much easier for me.

Cons

While I struggled to configure certain features at first, the support team was incredibly helpful and swiftly guided me through resolving those setup problems.

“Friendly knowledgeable support!!

Pros

When I've contacted customer support, the representatives have always been knowledgeable and friendly and I've never waited more than an hour to get an issue resolved.

Cons

Although I find it lacking some of the specific features I personally search for, I still consider it a great, well-designed program overall.

“medication inventory convenience

Pros

I really appreciate the medication inventory feature because it's easy for our staff and I enjoy the convenience of reviewing multiple residents charts right from my desk without dealing with piles of paper.

Cons

While I find almost no issues with the system, whenever something unexpected does crop up I can quickly contact customer support and they help me resolve the problem almost immediately which I appreciate.

“Feels far too complex for our small operation

Pros

Although the software works well for larger facilities, I've found that for our small ten-bed operation it feels too complex and tough for our scale.

Cons

What really bothers me is that they effectively lock you into a three-year contract without your explicit consent which felt unfair and was never something I agreed to.

“Consolidated & manageable workflow

Pros

What I really like is that everything's congreatated in one place which makes my responsibilities in ECP as the BOM easy and manageable, I can quickly locate the information I need and efficiently maintain and reference my observation notes without hassle.

Cons

Honestly, I can't think of much that's wrong it fits our facility's needs almost perfectly and I've hardly run into problems, the only time I felt annoyed was when the system was down for an entire day but apart from that it's been excellent.

“lacks various features

Pros

For me, getting users up and running is really simple and while the rest of the features aren't anything special, they do the job.

Cons

I feel it lacks the greatness of other solutions I've tried so it doesn't match their reliability or depth of features.

“Limited and Inefficient Backup System

Pros

This system is incredibly easy to use and I can quickly bring new hires up to speed without much hand-holding which saves training time and reduces my stress.

Cons

The backup is handy when the main system is down yet I wish it would let us select only the pages or sections we actually need instead of forcing a full printout that can easily top two hundred sheets and furthermore when the power goes out the backup becomes almost unusable unless I'm missing something about how it works, so it would be great if there were a more granular and power-independent option.

“too many entry options!

Pros

When I'm navigating the cart setup screens, I really appreciate how easy they are and how quickly I can identify and confirm which resident I'm working with which makes my workflow smoother during busy shifts.

Cons

I get frustrated because there are far too many different ways to enter the same item, for example Treatment, Daily Task, Care Plan, or Single Care and that redundancy creates confusion and inefficiency in my routine.

“Simple consolidated charting

Pros

Charting here is really simple, I can create progress notes all in one congreatated area without jumping between different sections and that saves me time every day.

Cons

I struggle with generating reports because the process feels tough and I also notice the system lacks clear categorization specifically for medication classifications which makes it harder to find what I need.

“Medications tracked in one place

Pros

Navigating this tool has made sending pharmacy questions a lot easier and I like that medications are tracked in one place so I can keep an eye on everything without switching systems.

Cons

it makes it difficult to add new users remotely and I often run into barriers when trying to set up accounts from a distance.

“Quick to teach others

Pros

When I show others how to use it, I find it quick to teach because the layout is clear and people pick it up fast.

Cons

Getting all the initial data entered felt very tedious to me, although once I've completed that setup and everything is running, the process becomes much less onerous.