softwareTenEleven Software Reviews
19 Reviews
Overall Rating
4.2
19 Reviews
Rating Distribution
5
(7)
4
(8)
3
(4)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.2
19 Reviews
Rating Distribution
5
(7)
4
(8)
3
(4)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
TenEleven is easy to use and complies with business process. the chart is easily constructed
TenEleven is easy to use and complies with business process. the chart is easily constructed
Pros
This product has everything I need, constantly evolving and staying compliant with state regulations, making it easier for me to stay on track.
Cons
I notice our software slowing down, likely due to heavy usage. Speed-wise, it's decent, but I wish there were more guidance available.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Anonymous
N/A, 500+ employees
Less than 6 months
Apr 02, 2021
10e11 Staff have been great. I believe they care about their customers and their needs.
10e11 Staff have been great. I believe they care about their customers and their needs.
Pros
I appreciate that 10e11 operates from NY State making it easier for them to be in sync with our state's regulations. Additionally I find their product userfriendly. The team at 10e11 seems to be improving the software not just to comply with requirements but also based on feedback from customers who require software that facilitates highquality patient care without complicated EHR systems.
Cons
The product is effective in an outpatient OP setting but is not performing as well in our Detox and IP Units because these units have a higher medical requirement. Our physicians and nurses are requesting a physiciansnursing console approach to make it easier for them to manage patients without having to access each patient's individual chart.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Mary elizabeth
N/A, 1-10 employees
Sep 24, 2017
Easy to learn. Recent functionalities were implemented that work great for our company.
Easy to learn. Recent functionalities were implemented that work great for our company.
Pros
I love the continuous addition of new features and training provided. Whenever I need support, it's readily available. Learning and navigating it is a breeze.
Cons
The alerts and reports lack completeness, with crucial data missing from each report, necessitating additional manual data retrieval.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Katelyne
Hospital & Health Care, 51-100 employees
More than a year
Sep 06, 2017
I've been working with 10e11 for several years and love how responsive they are to me!
I've been working with 10e11 for several years and love how responsive they are to me!
Pros
The user-friendliness of this software is remarkable! New staff can quickly learn to use it.
Cons
Many of my past concerns have been addressed, thanks to Bob's proactive approach in seeking user and clinician feedback to improve the system. Grateful for the ongoing enhancements!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Katie
Health, Wellness and Fitness, 51-100 employees
More than a year
Sep 04, 2017
I am a Billing Specialist and use the software to bill record payments and run reports.
I am a Billing Specialist and use the software to bill record payments and run reports.
Pros
Compared to other software I've used, this one is much more user friendly, particularly for posting payments.
Cons
I have faced issues with the reliability of reports and payment processing. Vital information like authorizations, discharges, and intake details often fail to appear on claims, leading to manual data entry or discrepancies between electronic and paper claims.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
5
Dawn
Financial Services, 101-500 employees
More than a year
Sep 03, 2017
The process from the beginning has been easy and the support has always been tuned in to our needs
The process from the beginning has been easy and the support has always been tuned in to our needs
Pros
I find it extremely user friendly meeting all our requirements for tracking client information. Setups are straightforward, and troubleshooting is a breeze also the support team is exceptionally helpful, ensuring they don't give up until they solve the problem.
Cons
I wish the reporting system could generate information more swiftly. Tailored reports specific to our needs would be a big help in managing our program effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dolores
Non-Profit Organization Management, N/A employees
More than a year
Sep 01, 2017
10e11 Staff have been great. I believe they care about their customers and their needs.
10e11 Staff have been great. I believe they care about their customers and their needs.
Pros
I appreciate that 10e11 is based in NY State, staying updated with our regulatory bodies' requirements. The simplicity of the product is fantastic. I feel the staff at 10e11 prioritize enhancing the software, not just to meet requirements, but because they listen to their customers. They understand we need software that maximizes patient care without complexity.
Cons
While the software excels in outpatient settings, it's a bit challenging for our Detox and IP Units due to their complex medical requirements. Physicians and nurses seek a more streamlined approach to patient management, like a dedicated console for them.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Maryelizabeth
N/A, N/A employees
More than a year
Sep 01, 2017
Replies to questions are not always prompt & good customer service is hit or miss.
Replies to questions are not always prompt & good customer service is hit or miss.
Pros
Discovering shortcuts on my own is handy, although a user manual would be beneficial.
Cons
Compared to other software I've used, this one looks outdated and frequently encounters glitches, especially after unannounced updates. Some features seem promising but end up malfunctioning or failing to perform as expected.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
4
Nina
Hospital & Health Care, 51-100 employees
More than a year
Sep 01, 2017
Easy to use. The staff know their stuff and are eager to help with questions and resolutions.
Easy to use. The staff know their stuff and are eager to help with questions and resolutions.
Pros
Everything I need is in this product, constantly improving and adjusting to state regulations, making it easier for me to stay on track.
Cons
Mistakes in documentation are inevitable, and it would be beneficial to have a mechanism for corporate to rectify user errors, particularly concerning dates of discharges and admissions.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
M'Lissa
Hospital & Health Care, 51-100 employees
More than a year
Aug 27, 2017
Good learning experience, offers insight to both the clinical and administrative parts of ECR
Good learning experience, offers insight to both the clinical and administrative parts of ECR
Pros
The software supports managing day-to-day tasks efficiently. It helps maintain compliance with policies and regulations, offering new templates to support capturing clinical standards of practice. The electronic billing portal and staff are always available and supportive in troubleshooting.
Cons
There is very little to dislike about the software. If anything, its operation from a remote desktop makes accessibility somewhat less convenient.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alexandria
Individual & Family Services, 1-10 employees
More than a year
Aug 17, 2017
I have only been using eCR for a few months and so far it's been a good electronic clinical record.
I have only been using eCR for a few months and so far it's been a good electronic clinical record.
Pros
The software's user-friendliness stands out, and whenever I reach out for support, representatives take the time to assist with my problems.
Cons
I wish the reporting capabilities were more robust, incorporating graphs and charts for better visualization of financial data.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Sheila
N/A, N/A employees
Less than 6 months
Aug 16, 2017
10e11's software has made keeping case records update no longer a "chore".
10e11's software has made keeping case records update no longer a "chore".
Pros
It significantly reduces my workload.
Cons
Availability of necessary forms and timely updates for regulatory changes could be improved. Also, the requirement to add users in groups of five is inconvenient.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Connie
Mental Health Care, 11-50 employees
More than a year
Aug 15, 2017
We previously had a different EMR and eCR is light years ahead in terms of functionality.
We previously had a different EMR and eCR is light years ahead in terms of functionality.
Pros
It is fully integrated and very user friendly. I particularly love using Power BI.
Cons
Custom feature requests take longer than desired, and while billing functions were initially cumbersome, they're gradually improving.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Carl
N/A, N/A employees
More than a year
Aug 14, 2017
eCR is a solid software and the vendor is working to optimize and create a great product!
eCR is a solid software and the vendor is working to optimize and create a great product!
Pros
Using the record is straightforward, with the ability to toggle between patient details, ledger, and charges. The vendor listens to our improvement requests.
Cons
Lack of a user guide/manual and financial closure process is a drawback.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Jennifer
N/A, N/A employees
More than a year
Aug 13, 2017
Comprehensive charting and billing program. Easy to adapt and use.
Comprehensive charting and billing program. Easy to adapt and use.
Pros
This program meets all our needs for charting, reporting, billing, and accounting. It's adaptable and continuously updating with new features. Ten Eleven welcomes user requests for improvements, providing great ongoing training and support. Highly recommended for electronic billing and client record keeping.
Cons
While some reports may fall short initially, the support and programming team usually manages to tailor solutions to meet our needs effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Medical Practice, 51-100 employees
More than a year
Aug 08, 2017
It has been a wonderful working with a vendor who is not about the "one size fits all" approach.
It has been a wonderful working with a vendor who is not about the "one size fits all" approach.
Pros
The eCR is straightforward and easy to learn, with interfaces suitable for users of any computer experience level. Its integrated functions and features, from program to revenue cycle management, can be easily customized to meet our organization's needs. It ensures compliance with state regulations and aids in program management. Access to canned reports with just-in-time data is convenient. The software evolves with time, staying ahead in an ever-changing HIT industry.
Cons
Despite appearing helpful, some fields don't function as intended, causing frustration when attempting to use them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Esther
Hospital & Health Care, 51-100 employees
More than a year
Aug 05, 2017
ever since we have gone electronic, it is much easier to track our progress and run reports.
ever since we have gone electronic, it is much easier to track our progress and run reports.
Pros
It is user friendly and helps me focus on my work. I appreciate the tickler system for comprehensive assessments and individual action plans, as well as the ease of reviewing statistics with the reports available.
Cons
Despite ongoing glitches, especially with redundant alerts, the team's continuous efforts to address them are appreciated.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Eileen
N/A, N/A employees
More than a year
Aug 02, 2017
Over all happy with my experience with 10e11
Over all happy with my experience with 10e11
Pros
This product is typically user friendly with most users quickly understanding how to use it.
Cons
Connectivity issues occasionally slow down the software, impacting overall productivity, especially in fast-paced environments.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kayla
N/A, N/A employees
More than a year
Aug 01, 2017
The eCR is ver user friendly and adaptable to ones business processes. Charts are easily built,
The eCR is ver user friendly and adaptable to ones business processes. Charts are easily built,
Pros
The system is customizable to my discipline and workflow with forms built to accommodate funding and regulatory requirements. Working with a project manager directly enhances the development process and ease of implementation.
Cons
The absence of a user guide/manual remains a notable deficiency.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nadine
N/A, N/A employees
Free Trial
Nov 18, 2015
Filters
TenEleven is easy to use and complies with business process. the chart is easily constructed
TenEleven is easy to use and complies with business process. the chart is easily constructed
Pros
This product has everything I need, constantly evolving and staying compliant with state regulations, making it easier for me to stay on track.
Cons
I notice our software slowing down, likely due to heavy usage. Speed-wise, it's decent, but I wish there were more guidance available.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Anonymous
N/A, 500+ employees
Less than 6 months
Apr 02, 2021
10e11 Staff have been great. I believe they care about their customers and their needs.
10e11 Staff have been great. I believe they care about their customers and their needs.
Pros
I appreciate that 10e11 operates from NY State making it easier for them to be in sync with our state's regulations. Additionally I find their product userfriendly. The team at 10e11 seems to be improving the software not just to comply with requirements but also based on feedback from customers who require software that facilitates highquality patient care without complicated EHR systems.
Cons
The product is effective in an outpatient OP setting but is not performing as well in our Detox and IP Units because these units have a higher medical requirement. Our physicians and nurses are requesting a physiciansnursing console approach to make it easier for them to manage patients without having to access each patient's individual chart.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Mary elizabeth
N/A, 1-10 employees
Sep 24, 2017
Easy to learn. Recent functionalities were implemented that work great for our company.
Easy to learn. Recent functionalities were implemented that work great for our company.
Pros
I love the continuous addition of new features and training provided. Whenever I need support, it's readily available. Learning and navigating it is a breeze.
Cons
The alerts and reports lack completeness, with crucial data missing from each report, necessitating additional manual data retrieval.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Katelyne
Hospital & Health Care, 51-100 employees
More than a year
Sep 06, 2017
I've been working with 10e11 for several years and love how responsive they are to me!
I've been working with 10e11 for several years and love how responsive they are to me!
Pros
The user-friendliness of this software is remarkable! New staff can quickly learn to use it.
Cons
Many of my past concerns have been addressed, thanks to Bob's proactive approach in seeking user and clinician feedback to improve the system. Grateful for the ongoing enhancements!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Katie
Health, Wellness and Fitness, 51-100 employees
More than a year
Sep 04, 2017
I am a Billing Specialist and use the software to bill record payments and run reports.
I am a Billing Specialist and use the software to bill record payments and run reports.
Pros
Compared to other software I've used, this one is much more user friendly, particularly for posting payments.
Cons
I have faced issues with the reliability of reports and payment processing. Vital information like authorizations, discharges, and intake details often fail to appear on claims, leading to manual data entry or discrepancies between electronic and paper claims.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
5
Dawn
Financial Services, 101-500 employees
More than a year
Sep 03, 2017
The process from the beginning has been easy and the support has always been tuned in to our needs
The process from the beginning has been easy and the support has always been tuned in to our needs
Pros
I find it extremely user friendly meeting all our requirements for tracking client information. Setups are straightforward, and troubleshooting is a breeze also the support team is exceptionally helpful, ensuring they don't give up until they solve the problem.
Cons
I wish the reporting system could generate information more swiftly. Tailored reports specific to our needs would be a big help in managing our program effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dolores
Non-Profit Organization Management, N/A employees
More than a year
Sep 01, 2017
10e11 Staff have been great. I believe they care about their customers and their needs.
10e11 Staff have been great. I believe they care about their customers and their needs.
Pros
I appreciate that 10e11 is based in NY State, staying updated with our regulatory bodies' requirements. The simplicity of the product is fantastic. I feel the staff at 10e11 prioritize enhancing the software, not just to meet requirements, but because they listen to their customers. They understand we need software that maximizes patient care without complexity.
Cons
While the software excels in outpatient settings, it's a bit challenging for our Detox and IP Units due to their complex medical requirements. Physicians and nurses seek a more streamlined approach to patient management, like a dedicated console for them.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Maryelizabeth
N/A, N/A employees
More than a year
Sep 01, 2017
Replies to questions are not always prompt & good customer service is hit or miss.
Replies to questions are not always prompt & good customer service is hit or miss.
Pros
Discovering shortcuts on my own is handy, although a user manual would be beneficial.
Cons
Compared to other software I've used, this one looks outdated and frequently encounters glitches, especially after unannounced updates. Some features seem promising but end up malfunctioning or failing to perform as expected.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
4
Nina
Hospital & Health Care, 51-100 employees
More than a year
Sep 01, 2017
Easy to use. The staff know their stuff and are eager to help with questions and resolutions.
Easy to use. The staff know their stuff and are eager to help with questions and resolutions.
Pros
Everything I need is in this product, constantly improving and adjusting to state regulations, making it easier for me to stay on track.
Cons
Mistakes in documentation are inevitable, and it would be beneficial to have a mechanism for corporate to rectify user errors, particularly concerning dates of discharges and admissions.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
M'Lissa
Hospital & Health Care, 51-100 employees
More than a year
Aug 27, 2017
Good learning experience, offers insight to both the clinical and administrative parts of ECR
Good learning experience, offers insight to both the clinical and administrative parts of ECR
Pros
The software supports managing day-to-day tasks efficiently. It helps maintain compliance with policies and regulations, offering new templates to support capturing clinical standards of practice. The electronic billing portal and staff are always available and supportive in troubleshooting.
Cons
There is very little to dislike about the software. If anything, its operation from a remote desktop makes accessibility somewhat less convenient.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alexandria
Individual & Family Services, 1-10 employees
More than a year
Aug 17, 2017
I have only been using eCR for a few months and so far it's been a good electronic clinical record.
I have only been using eCR for a few months and so far it's been a good electronic clinical record.
Pros
The software's user-friendliness stands out, and whenever I reach out for support, representatives take the time to assist with my problems.
Cons
I wish the reporting capabilities were more robust, incorporating graphs and charts for better visualization of financial data.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Sheila
N/A, N/A employees
Less than 6 months
Aug 16, 2017
10e11's software has made keeping case records update no longer a "chore".
10e11's software has made keeping case records update no longer a "chore".
Pros
It significantly reduces my workload.
Cons
Availability of necessary forms and timely updates for regulatory changes could be improved. Also, the requirement to add users in groups of five is inconvenient.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Connie
Mental Health Care, 11-50 employees
More than a year
Aug 15, 2017
We previously had a different EMR and eCR is light years ahead in terms of functionality.
We previously had a different EMR and eCR is light years ahead in terms of functionality.
Pros
It is fully integrated and very user friendly. I particularly love using Power BI.
Cons
Custom feature requests take longer than desired, and while billing functions were initially cumbersome, they're gradually improving.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Carl
N/A, N/A employees
More than a year
Aug 14, 2017
eCR is a solid software and the vendor is working to optimize and create a great product!
eCR is a solid software and the vendor is working to optimize and create a great product!
Pros
Using the record is straightforward, with the ability to toggle between patient details, ledger, and charges. The vendor listens to our improvement requests.
Cons
Lack of a user guide/manual and financial closure process is a drawback.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Jennifer
N/A, N/A employees
More than a year
Aug 13, 2017
Comprehensive charting and billing program. Easy to adapt and use.
Comprehensive charting and billing program. Easy to adapt and use.
Pros
This program meets all our needs for charting, reporting, billing, and accounting. It's adaptable and continuously updating with new features. Ten Eleven welcomes user requests for improvements, providing great ongoing training and support. Highly recommended for electronic billing and client record keeping.
Cons
While some reports may fall short initially, the support and programming team usually manages to tailor solutions to meet our needs effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Medical Practice, 51-100 employees
More than a year
Aug 08, 2017
It has been a wonderful working with a vendor who is not about the "one size fits all" approach.
It has been a wonderful working with a vendor who is not about the "one size fits all" approach.
Pros
The eCR is straightforward and easy to learn, with interfaces suitable for users of any computer experience level. Its integrated functions and features, from program to revenue cycle management, can be easily customized to meet our organization's needs. It ensures compliance with state regulations and aids in program management. Access to canned reports with just-in-time data is convenient. The software evolves with time, staying ahead in an ever-changing HIT industry.
Cons
Despite appearing helpful, some fields don't function as intended, causing frustration when attempting to use them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Esther
Hospital & Health Care, 51-100 employees
More than a year
Aug 05, 2017
ever since we have gone electronic, it is much easier to track our progress and run reports.
ever since we have gone electronic, it is much easier to track our progress and run reports.
Pros
It is user friendly and helps me focus on my work. I appreciate the tickler system for comprehensive assessments and individual action plans, as well as the ease of reviewing statistics with the reports available.
Cons
Despite ongoing glitches, especially with redundant alerts, the team's continuous efforts to address them are appreciated.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Eileen
N/A, N/A employees
More than a year
Aug 02, 2017
Over all happy with my experience with 10e11
Over all happy with my experience with 10e11
Pros
This product is typically user friendly with most users quickly understanding how to use it.
Cons
Connectivity issues occasionally slow down the software, impacting overall productivity, especially in fast-paced environments.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kayla
N/A, N/A employees
More than a year
Aug 01, 2017
The eCR is ver user friendly and adaptable to ones business processes. Charts are easily built,
The eCR is ver user friendly and adaptable to ones business processes. Charts are easily built,
Pros
The system is customizable to my discipline and workflow with forms built to accommodate funding and regulatory requirements. Working with a project manager directly enhances the development process and ease of implementation.
Cons
The absence of a user guide/manual remains a notable deficiency.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nadine
N/A, N/A employees
Free Trial
Nov 18, 2015