Total 163 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

28%

3

Stars

10%

2

Stars

7%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
Jonas

Non-Profit Organization Management, 51-100 employees

Less than 6 months

5.0

Therapist

Pros

I like it because it provides real-time information.

Cons

I dont have anything negative to say about this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Maribeth

Medical Practice, 11-50 employees

More than a year

5.0

New Love of charting

Pros

Copying patient charts to new pages helps consolidate important information making it easier to manage visits.

Cons

Theres no way to correct wrong inputs in someone elses chart once signed which can be frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Niurka

Medical Practice, 1-10 employees

More than a year

3.0

Survey

Pros

Logging in is easy which I find very convenient.

Cons

Its challenging to view patient amounts and find patients easily.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

4

Functionality

8

N
Nada

Healthcare, 500+ employees

Less than 6 months

5.0

Good Project

Pros

The variety in the search bar makes it easy to search with multiple inputs.

Cons

There is nothing I dislike.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

G
George

Medical Practice, 1-10 employees

More than a year

5.0

Office Ally is great

Pros

The price ease of use and customization options are excellent especially the ability to add links into templates.

Cons

The current medication list feature duplicates medications every time a prescription is written requiring constant management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y
Yelena

Medical Practice, 1-10 employees

More than a year

4.0

Great experience!

Pros

Using the EHR is easy and scheduling is straightforward especially with the ability to create phrases.

Cons

Eligibility verification and certain tasks became difficult after recent updates. Gathering data for MIPS is impossible and e-prescribing is not user-friendly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

E
Elizabeth

Medical Practice, 1-10 employees

More than a year

5.0

A necessary monthly expenses

Pros

Generating and saving treatment notes is convenient especially for storing clinic documents electronically.

Cons

Im not a fan of the monthly payments for the service I would prefer it to be free.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JA
jennifer a

Alternative Medicine, 1-10 employees

More than a year

3.0

templates have been a problem. iIhave asked multiple times to fix one of our templates . Never done.

Pros

I appreciate the ease of use pre-screening of claims and user-friendly appointment page.

Cons

Ive faced challenges in getting timely training experiencing long wait times on the phone fixing templates and communicating with the template fixers effectively. Training sessions are sometimes too fast-paced.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

4

J
Jason

Not Specified, 1-10 employees

More than a year

5.0

I love EHR 24/7

Pros

I love how it seamlessly integrates with PracticeMate streamlining workflow. However I wish more insurances would participate in adjunct documents upload.

Cons

Its not specifically designed for chiropractic needs but its customization options help overcome this.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

L
Lauren

Not Specified, 1-10 employees

More than a year

4.0

Overall Use of EHR 24/7

Pros

Its easy to use and implement but I would like more insurances to participate in adjunct documents upload.

Cons

Reports lack diversity trainers are rushed in their explanations and templates are hard to customize.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

J
Jay

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0

Easy to use

Pros

Its easy and fast to use neat and organized but communication could be faster.

Cons

There are too many categories but overall its good to work with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W
William

Medical Practice, 1-10 employees

Less than a year

5.0

Satisfied Customer

Pros

The support staff is helpful and the medical records are well-organized.

Cons

We are self-pay and I would like more information regarding the self-pay aspect of our practice.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

T
thuy

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

ease and comfort of ehr 24/7

Pros

The integration of templates and use of presets are smooth and efficient.

Cons

Its beneficial that two users cant access the same chart simultaneously preventing potential data loss.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nick

Medical Practice, 1-10 employees

More than a year

5.0

Extremely satisfied user

Pros

I appreciated the customizable violent templates and the freedom it provided.

Cons

Templates have a character limit restricting their complexity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Chong

Medical Practice, 1-10 employees

More than a year

4.0

OfficeAlly review

Pros

It offers well-organized features that are easy to utilize.

Cons

Support can be challenging to reach during system outages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

J
Jorge

Medical Practice, 1-10 employees

More than a year

5.0

Game Changer

Pros

Since switching to OA EHR my job has become much easier particularly with billing claims. However I wish more insurances would participate in adjunct documents upload.

Cons

The patient ally feature needs improvement such as an alert button for patient messages or appointment requests.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Sasha

Medical Practice, 1-10 employees

More than a year

5.0

I'm sticking with OA

Pros

Once set up the EHR is easy to use and navigate with a nice format thats easy to read.

Cons

Despite multiple requests for additions or changes there has been no response or follow-up in the five years weve used it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A
Amy

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

Inexpensive and has what you need

Pros

The software is user-friendly easy to learn and backed by good customer service.

Cons

Crafting templates independently can be challenging but Office Ally can assist if you email them forms. Integration with the Immunization Registry could be smoother.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

T
Tina

Alternative Medicine, 1-10 employees

More than a year

5.0

Great EHR product

Pros

The ability to create our own SOAP notes is exciting and helpful but I wish more insurances would participate in adjunct documents upload.

Cons

Its quite inexpensive for such an easy-to-access platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J
Jennifer

Medical Practice, 1-10 employees

More than a year

5.0

Highly receommend. Have used over 10 years.

Pros

The transition between Practice Mate and this software is seamless and uncomplicated.

Cons

Occasionally the system experiences downtime but the response to fix it is prompt.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10