Non-Profit Organization Management, 51-100 employees
Less than 6 months
“Therapist”
Pros
I like it because it provides real-time information.
Cons
I dont have anything negative to say about this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“New Love of charting”
Pros
Copying patient charts to new pages helps consolidate important information making it easier to manage visits.
Cons
Theres no way to correct wrong inputs in someone elses chart once signed which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Survey”
Pros
Logging in is easy which I find very convenient.
Cons
Its challenging to view patient amounts and find patients easily.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
4
Functionality
8
Healthcare, 500+ employees
Less than 6 months
“Good Project”
Pros
The variety in the search bar makes it easy to search with multiple inputs.
Cons
There is nothing I dislike.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Office Ally is great”
Pros
The price ease of use and customization options are excellent especially the ability to add links into templates.
Cons
The current medication list feature duplicates medications every time a prescription is written requiring constant management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Great experience!”
Pros
Using the EHR is easy and scheduling is straightforward especially with the ability to create phrases.
Cons
Eligibility verification and certain tasks became difficult after recent updates. Gathering data for MIPS is impossible and e-prescribing is not user-friendly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Medical Practice, 1-10 employees
More than a year
“A necessary monthly expenses”
Pros
Generating and saving treatment notes is convenient especially for storing clinic documents electronically.
Cons
Im not a fan of the monthly payments for the service I would prefer it to be free.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alternative Medicine, 1-10 employees
More than a year
“templates have been a problem. iIhave asked multiple times to fix one of our templates . Never done.”
Pros
I appreciate the ease of use pre-screening of claims and user-friendly appointment page.
Cons
Ive faced challenges in getting timely training experiencing long wait times on the phone fixing templates and communicating with the template fixers effectively. Training sessions are sometimes too fast-paced.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Not Specified, 1-10 employees
More than a year
“I love EHR 24/7”
Pros
I love how it seamlessly integrates with PracticeMate streamlining workflow. However I wish more insurances would participate in adjunct documents upload.
Cons
Its not specifically designed for chiropractic needs but its customization options help overcome this.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 1-10 employees
More than a year
“Overall Use of EHR 24/7”
Pros
Its easy to use and implement but I would like more insurances to participate in adjunct documents upload.
Cons
Reports lack diversity trainers are rushed in their explanations and templates are hard to customize.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Non-Profit Organization Management, 11-50 employees
Less than 6 months
“Easy to use”
Pros
Its easy and fast to use neat and organized but communication could be faster.
Cons
There are too many categories but overall its good to work with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Satisfied Customer”
Pros
The support staff is helpful and the medical records are well-organized.
Cons
We are self-pay and I would like more information regarding the self-pay aspect of our practice.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
More than a year
“ease and comfort of ehr 24/7”
Pros
The integration of templates and use of presets are smooth and efficient.
Cons
Its beneficial that two users cant access the same chart simultaneously preventing potential data loss.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Extremely satisfied user”
Pros
I appreciated the customizable violent templates and the freedom it provided.
Cons
Templates have a character limit restricting their complexity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“OfficeAlly review”
Pros
It offers well-organized features that are easy to utilize.
Cons
Support can be challenging to reach during system outages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Game Changer”
Pros
Since switching to OA EHR my job has become much easier particularly with billing claims. However I wish more insurances would participate in adjunct documents upload.
Cons
The patient ally feature needs improvement such as an alert button for patient messages or appointment requests.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
More than a year
“I'm sticking with OA”
Pros
Once set up the EHR is easy to use and navigate with a nice format thats easy to read.
Cons
Despite multiple requests for additions or changes there has been no response or follow-up in the five years weve used it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 11-50 employees
More than a year
“Inexpensive and has what you need”
Pros
The software is user-friendly easy to learn and backed by good customer service.
Cons
Crafting templates independently can be challenging but Office Ally can assist if you email them forms. Integration with the Immunization Registry could be smoother.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Alternative Medicine, 1-10 employees
More than a year
“Great EHR product”
Pros
The ability to create our own SOAP notes is exciting and helpful but I wish more insurances would participate in adjunct documents upload.
Cons
Its quite inexpensive for such an easy-to-access platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
More than a year
“Highly receommend. Have used over 10 years.”
Pros
The transition between Practice Mate and this software is seamless and uncomplicated.
Cons
Occasionally the system experiences downtime but the response to fix it is prompt.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10