Mental Health Care, 1-10 employees
More than a year
“Mental Health”
Pros
Transferring old notes to new ones for reference and incorporating common phrases for insurance compliance is straightforward.
Cons
Enhancements needed for patient access such as allowing parents to manage childrens profiles and importing intake form data directly into progress notes. It could be more tailored for mental health use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 1-10 employees
More than a year
“great for starting a new practice”
Pros
Its an affordable EHR that integrates well with Office Allys clearinghouse.
Cons
The separation between scheduling and EHR disrupts workflow.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 1-10 employees
More than a year
“review of office ally EHR”
Pros
Creating notes e-prescribing and documenting phone calls are all straightforward tasks with this software.
Cons
The softwares speed could be improved and document assembly is cumbersome.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
6
Functionality
6
Medical Practice, 1-10 employees
Less than 6 months
“Poor quality clearinghouse”
Pros
Transitioning from JaneApp to this software proved to be more challenging than expected.
Cons
Customer service interactions were frequent and unproductive and website navigation is cumbersome.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Hospital & Health Care, 51-100 employees
More than a year
“User interface is too cool”
Pros
The user interface is user-friendly making document upload and storage simple.
Cons
Setting up a new practice is straightforward with regular updates but user-friendliness could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Not specified, 11-50 employees
Less than a year
“One of the Worst EMRs I've used”
Pros
The main advantage of this software is its affordability particularly for new practices.
Cons
The interface is subpar with notes occasionally getting deleted slow loading times and inadequate features like integrated labs.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
2
Functionality
2
Health, Wellness and Fitness, 1-10 employees
More than a year
“EHR 24/7, Office ally's EHR solution”
Pros
It seamlessly integrates various practice functions into one electronic system from scheduling to billing.
Cons
There are few drawbacks to Office Allys software making it highly recommended for practices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than a year
“It works”
Pros
Accessing different parts of the EHR is straightforward.
Cons
Navigation can be challenging initially but becomes more intuitive over time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than a year
“awful "experts"”
Pros
I do not like this software and would not recommend it especially for new users.
Cons
Issues with inaccurate claims occurred with support wrongly attributing blame to our software.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Medical Practice, 1-10 employees
Less than 6 months
“Great EHR, amazing price”
Pros
The integrated EHR clearinghouse practice management and scheduling system is user-friendly with excellent customer service.
Cons
While basic the system fulfills essential EHR functions though it requires customization for eye care.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Alternative Medicine, 1-10 employees
More than a year
“Office Ally is the best!”
Pros
Office Ally helps keep my practice organized and is easy to use.
Cons
No complaints as theres no basis for comparison with other programs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not specified, 1-10 employees
More than a year
“Great system with some drawbacks”
Pros
Charting is quick with Text Blaze Snippets on Chrome but customization and functionality vary by specialty.
Cons
The softwares segmentation necessitates multiple logins and browsers hindering efficiency.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
“Gets the Job Done”
Pros
Once you get used to it its easy to use but functionality may vary depending on your practice.
Cons
The softwares appearance and functionality seem outdated with potential for streamlined encounter creation.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Mental Health Care, 1-10 employees
Less than 6 months
“Review”
Pros
Its fairly inexpensive to use.
Cons
The softwares interface feels dated and lacks user-friendliness.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
8
Functionality
10
Accounting, 1-10 employees
More than a year
“Office Ally EHR beats it competition”
Pros
EHR integrates well with Office Allys Practice Management software offering various features for patient charting and documentation.
Cons
Customer service could be improved particularly with quicker response times and additional support features.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Hospital & Health Care, 11-50 employees
More than a year
“Are they really your ally?”
Pros
This software was useful for creating and submitting claims.
Cons
Numerous disliked features particularly during payment processing.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Real Estate, 1-10 employees
More than a year
“You Get What You Pay For”
Pros
My NP uses this portal but there have been ongoing issues with accessing lab results and customer service hasnt been helpful in resolving the problem.
Cons
Numerous aspects of the software are dysfunctional.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Medical Practice, 1-10 employees
Less than 6 months
“Not user friendly”
Pros
Scheduling and ordering labs and imaging are easy tasks.
Cons
Frequent freezing and data loss issues make the software frustrating to use.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
6
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“Great system”
Pros
Its easy to use and upload claims with notifications for sent claims and error alerts.
Cons
No significant cons although the systems rejection codes can be confusing.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
4
Not specified, 1-10 employees
Less than a year
“A Clean Looking EHR”
Pros
The software has a clean interface and responsive customer support but it may lack some advanced features found in other EHRs.
Cons
The EHR lacks the intuitive nature of other systems requiring extensive training. However customer support is helpful though some functions could be more accessible.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8