Hospital & Health Care, 1-10 employees
More than a year
“incredibly user friendly with hassle-free training”
Pros
The platform is incredibly user friendly and the support team is consistently helpful and attentive to what we need. Training new staff on the software is also a hassle free process.
Cons
We honestly cannot think of a single thing we dislike about it as it runs quickly and dependably. And if something does come up, getting help from the team is not a problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 51-100 employees
Less than a year
“great adaptability and useful features”
Pros
Its adaptability across our various programs is a major plus. Plus being able to fix mistakes by unsigning documents is really useful and having free-text options during treatment planning gives us the freedom to word goals, objectives and interventions exactly how we want.
Cons
At times it can be a little surprising when updates pop up out of the blue. Icons sometimes switch without any notice and then I have to figure out what the new ones do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
More than a year
“Well-organized and smooth to navigate”
Pros
I like how well-organized everything is and how the updates roll out. You can move through it smoothly without losing your place or needing to constantly backtrack.
Cons
There are times I get logged out when the system refreshes late at night while I am entering notes. Aside from that, my only other issue is that it can be hard to get in touch with tech support when I really need them.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Child Day Care Services, 51-100 employees
Less than a year
“Fast and simple with all details”
Pros
We can pull up every detail we need about our residents all in one spot. Overall it is much faster and simpler than hunting through different places to gather information.
Cons
It updates quite often and usually shuts down overnight which really interrupts what our night staff needs to get done.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 51-100 employees
Less than a year
“User-friendly and a complete game-changer”
Pros
It is so user-friendly and simple to navigate. Plus having all my client charts instantly available without having to sift through physical folders is a game-changer too.
Cons
We get the occasional hiccups as with any piece of tech and those can break our focus. But other than that, I really don't have any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Individual & Family Services, 11-50 employees
More than a year
“able to use it from anywhere”
Pros
Using it is not a problem and we can get to it from anywhere. Plus the app is neatly organized and packed with helpful information.
Cons
My only small complaint with the EHR is that it asks me to change my password every so often. I have been using the app for years now so it's happened a few times already.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
Less than a year
“easy and seamless, runs smoothly”
Pros
The whole experience is easy and smooth and I'd definitely recommend it to other companies and CCWs. It runs smoothly and is simple to figure out.
Cons
Sometimes I get kicked out while I am using it and I really wish they could fix that. Also it is frustrating to be right in the middle of something and have to start all over.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 101-500 employees
Less than a year
“Really simple and easy to operate”
Pros
What really stood out to me was how simple and easy the EHR is to operate.
Cons
There was not anything about the program that bothered me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alternative Medicine, 11-50 employees
Less than a year
“easy to submit a support ticket”
Pros
My favorite part is how easy it is to submit a support ticket and that the team gets back to you promptly.
Cons
At first the system was pretty confusing. Even now I am still discovering new things it can do.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Mental Health Care, 51-100 employees
Less than a year
“impressive flexibility and customization”
Pros
Griffith Centers has partnered with EHR your way for four years now. We are really impressed with how flexibly they work with our agency and handle the complex needs of the other organizations we collaborate with. The level of customization we can achieve to fit all our different programs and services is something we absolutely love. Plus the customer service and the entire company are a pleasure to work with. They are knowledgeable about the platform and can meet all our needs. I mean there was not another platform out there that could do what we required and EHR made it happen for us.
Cons
When we start using it laying out everything we needed for our different programs and their services took some time to build. We had to go program by program to avoid glitches and make sure every field worked the way we needed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
Less than 6 months
“Tailored platform with top-notch support”
Pros
Being able to tailor the platform to our needs is what I like the most. The support team is also top-notch.
Cons
Getting everything customized the way we want does require some upfront time but after that it works perfectly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“overall it runs perfectly”
Pros
The interface is user friendly and it runs perfectly on my MacBook.
Cons
Well the mobile app is pretty basic. So I'd really like to see it improved with more features.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 101-500 employees
Less than a year
“User friendly with super-fast help desk”
Pros
It is pretty user friendly once you get familiar with it and the help desk replies super fast! I have contacted them by email and phone and they fixed my issues quickly both times.
Cons
There was a slight learning curve as with any new program. And it is packed with features so it naturally takes a while to explore everything.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 51-100 employees
Less than a year
“All client details at my fingertips”
Pros
Having all my clients details right at my fingertips in a single location is a huge benefit. I also love that I can share documents and collect client signatures digitally.
Cons
A downside of this EHR is that it can be a little tricky to learn and find your way around when you are first starting out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
Less than a year
“amazing transition to a paperless system”
Pros
Moving to a paperless system was simple because we could use our agency's existing forms and templates.
Cons
I truly have no worries about this system as it is both user friendly and flexible.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Non-Profit Organization Management, 11-50 employees
Less than a year
“simple login and accomplish a lot”
Pros
What I really enjoy is how simple it is to log in and how much I can accomplish from within the system.
Cons
Every so often the platform feels like it could use a refresh or an upgrade.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
More than a year
“incredibly handy and uncomplicated”
Pros
It is incredibly handy and uncomplicated. I rarely run into any glitches but knowing support is there if needed is reassuring.
Cons
I feel like a short grace period to correct submissions would be helpful just in case someone makes a small mistake right after sending something.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 11-50 employees
Less than a year
“finding our way around is easy”
Pros
My favorite thing about EHR YOUR WAY is how easy it is to find your way around.
Cons
Occasionally it does not automatically save notes or forms I have completed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
Less than a year
“Runs smoothly and simple to use”
Pros
The system runs smoothly, is simple to use and lets us color-code clients for better organization.
Cons
Nothing comes to mind at the moment. There is the odd hiccup here and there but that's normal with any platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Mental Health Care, 51-100 employees
Less than a year
“smooth for handling calls and notes”
Pros
It's an easy platform for handling calls and documenting notes. The staff is also really supportive whenever problems come up and they always welcome our feedback.
Cons
I think it would be great to find a way to handle anonymous calls. Right now it's hard to clear one without entering a phone number.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8