EHR YOUR WAY Reviews

“Great options diagnoses but difficult to get started with

Pros

Having so many options for goals and diagnoses was great. Once I figured out how to use them managing appointments got much simpler.

Cons

Getting started was pretty tough for us. We ran into quite a few issues at the beginning and our office manager spent a lot of time on calls with support. That said your team was always ready to assist. Honestly it took me a full year to really understand all the features and even then I'd miss things. Thankfully our office manager is good with tech and helped me through the frustrating moments. All year, I'd hear from coworkers, Wait, you can do that with it? I was using the system through 2022 and 2023 and I'd often get stuck when entering diagnoses. And it was hard to locate the right one and then make sure it populated into my report correctly. It felt like a maze I had to hope my way through and having a guide was pretty much essential to figure it all out.

“completely transformed my counseling practice

Pros

Running my counseling practice,I can truly say it has completely transformed how I work. Juggling client notes, billing and appointments across different systems was exhausting but EHRYW brought it all together into one secure, simple platform. The design is also neat, easy to navigate and I can adjust it to fit exactly how I like to work.

Cons

We definitely went through an adjustment phase just like with any new platform. Transferring all our client records was a process too but the team was absolutely stellar in helping us get everything moved over and settled.

“Powerful system with a hipaa-compliant portal

Pros

It is a powerful system overall with a HIPAA-compliant portal that makes it easy for clinicians to schedule, monitor visits and access records. The patient portal also lets clients view their treatment plans and sign documents.

Cons

The patient portal feels like it could use a refresh especially to work better on phones. Not having spell-check in notes and running into occasional bugs can be frustrating although support usually sorts them out fast. Some updates take a while to roll out but I think bringing in newer tech could really help clinicians down the line.

“saves us time

Pros

Using EHR Your Way is so simple that I do not spend extra time on paperwork. After a full day of therapy sessions, when I get home I can actually disconnect and relax.

Cons

I have noticed a few small typos here and there that I wish I could correct myself. Other than that I really do not have any issues with how the product works.

“simple to use with fast support

Pros

EHR Your Way is incredibly simple to use and their support team is always fast and helpful whenever something comes up. I also like that they keep adding new features over time like the autopay option for clients. The patient portal is dependable too and easy for everyone, creating notes is simple and logging in as a provider is secure yet hassle-free which keeps the day running smoothly.

Cons

There is very little I do not like but I would really like an auto-save function for notes so I don't lose work if the page reloads or closes. A dark mode would also be a welcome addition to make long documentation periods easier on the eyes.

“User-friendly even for non-tech people

Pros

What stands out is how user-friendly the EHR is even for someone like me who is not very tech-oriented. The setup makes all the features easy to find and understand so we hardly need any training to get started.

Cons

I noticed that the EHR can be a bit buggy sometimes and I also believe it has the potential to do more than what we are currently using it for.

“excellent and customizable, flows much better

Pros

Our experience with EHR Your Way has been excellent. We customized it to fit our needs and now our documentation flows much better than with our old system. The security is strong too and the patient portal works perfectly for sharing assessments and collecting signatures.

Cons

There is not much at all that bothers me about this product. To me it feels superior in so many ways compared to others out there. I do not have any real complaints.

“Best features tailored to our needs

Pros

The range of features and the ability to tailor everything to our specific requirements has been the best. As supervisors we can easily track a client's entire journey and writing notes is very simple too.

Cons

Nothing really comes to mind. Whenever we have reached out to customer support, we have always been able to find solutions that fit exactly what we need.

“Highly adaptable for behavioral health

Pros

It is highly adaptable for behavioral health workflows. Everything is integrated such as scheduling, telehealth and the patient portal. Plus the reporting and export tools are thorough for billing and audits and the onboarding guides are clear with support that's quick to respond.

Cons

The initial setup has a steeper learning curve for administrators so you'll want to plan for a dedicated implementation period. Smaller solo practices should consider whether they have enough bandwidth to manage the setup process.

“Keeps client charts very organized

Pros

My favorite part of the EHR is how organized it keeps everything when we are filing documents into our clients charts.

Cons

One of the biggest challenge for me with the EHR is that it can slow down when there are a lot of documents to link together.

“excellent system that fits our needs

Pros

EHR Your Way is an excellent system that fits our needs perfectly especially when we have to tailor forms or make updates to keep pace with changes in our field.

Cons

Every now and then especially during the busier hours like 4 to 6 PM Pacific, the system can feel a little slow. That might be because of our own internet or maybe just more users wrapping up their work for the day.

“Valuable security and fast processing

Pros

The security for my data and the helpful customer support are two things I really value. Plus entering and processing my information is always fast and easy.

Cons

One thing I noticed is that the login requirements or codes seem to change pretty often. Another thing is that my entered information does not save automatically. So I have to hit Save myself. And if the power goes out or flickers I lose anything I had not saved yet.

“customizable, easy to use and speeds up work

Pros

EHR YOUR WAY lets us customize it, is easy for anyone to use and speeds up documentation while making it more fluid and precise.

Cons

Honestly I have not found anything to complain about as it's been a great EHR system. My experience with it has been completely positive and I really cannot point to anything that's wrong.

“simple to use with great auto-population

Pros

How simple it is to use stands out the most as I can find anything I need without hassle. The best feature is definitely the auto-population. Plus having intake details flow straight into assessments and progress notes makes writing them incredibly quick and saves me loads of time.

Cons

I do not have any real issues though it would be a nice addition if the website included a secure option for doing telehealth video calls.

“great pricing and quick support

Pros

The pricing works well for nonprofits, we can customize reports to suit our specific requirements and the support team is always quick to respond.

Cons

Getting problems resolved directly through the system can be a little inconsistent and sometimes the program is not as user-friendly as I'd prefer. Still I have noticed these parts have gotten a lot better over the last couple of years.

“outstanding customization and consistent support

Pros

Working with this EHR has been a positive experience. The level of customization is also great and the support team is consistently helpful. As they quickly solve problems and answer questions. We have been able to adapt the system perfectly for our agency making our paperwork flow smoothly and getting it integrated was fairly easy.

Cons

Occasionally the language difference between our staff and the EHR support team makes things tricky. We have had to manage by sometimes talking to a few different support reps to make sure our needs are fully understood.

“awesome support for patient records

Pros

Our team has relied on this system for years. The customer support is outstanding and it works really well for creating peer support notes and maintaining patient records.

Cons

It does take a bit to learn but once you are comfortable with it, the system is perfectly fine. So I'd still strongly recommend it as you won't be disappointed!

“great value, easy to operate

Pros

You get great value for the price. Also it is easy to operate and we rarely run into glitches or problems. The patient portal kept improving over time and the management side of things was simple to handle.

Cons

We sometimes found it less simple to use than expected and handling documents could be tricky too. And here were moments we had trouble figuring out how to upload or access files properly.

“Amazing ways to customize notes

Pros

All the simple and easy ways to customize notes are super amazing such as dropdown menus, checkboxes with options and similar features make it simple.

Cons

Sometimes I get logged out unexpectedly though that might be my wifi cutting out and not necessarily a problem with the EHR itself.

“impressive collaboration for customizable forms

Pros

I am really impressed that EHR Your Way collaborated with our company to import the various weekly questionnaires we use with clients. The customizable options are also a big help.

Cons

Every so often some of our forms act up and make it hard to move forward with documentation but the team has always stepped in to help us fix things when we reach out.

“incredibly user friendly with hassle-free training

Pros

The platform is incredibly user friendly and the support team is consistently helpful and attentive to what we need. Training new staff on the software is also a hassle free process.

Cons

We honestly cannot think of a single thing we dislike about it as it runs quickly and dependably. And if something does come up, getting help from the team is not a problem.

“great adaptability and useful features

Pros

Its adaptability across our various programs is a major plus. Plus being able to fix mistakes by unsigning documents is really useful and having free-text options during treatment planning gives us the freedom to word goals, objectives and interventions exactly how we want.

Cons

At times it can be a little surprising when updates pop up out of the blue. Icons sometimes switch without any notice and then I have to figure out what the new ones do.

“Well-organized and smooth to navigate

Pros

I like how well-organized everything is and how the updates roll out. You can move through it smoothly without losing your place or needing to constantly backtrack.

Cons

There are times I get logged out when the system refreshes late at night while I am entering notes. Aside from that, my only other issue is that it can be hard to get in touch with tech support when I really need them.

“Fast and simple with all details

Pros

We can pull up every detail we need about our residents all in one spot. Overall it is much faster and simpler than hunting through different places to gather information.

Cons

It updates quite often and usually shuts down overnight which really interrupts what our night staff needs to get done.

“User-friendly and a complete game-changer

Pros

It is so user-friendly and simple to navigate. Plus having all my client charts instantly available without having to sift through physical folders is a game-changer too.

Cons

We get the occasional hiccups as with any piece of tech and those can break our focus. But other than that, I really don't have any issues.

“able to use it from anywhere

Pros

Using it is not a problem and we can get to it from anywhere. Plus the app is neatly organized and packed with helpful information.

Cons

My only small complaint with the EHR is that it asks me to change my password every so often. I have been using the app for years now so it's happened a few times already.

“easy and seamless, runs smoothly

Pros

The whole experience is easy and smooth and I'd definitely recommend it to other companies and CCWs. It runs smoothly and is simple to figure out.

Cons

Sometimes I get kicked out while I am using it and I really wish they could fix that. Also it is frustrating to be right in the middle of something and have to start all over.

“Really simple and easy to operate

Pros

What really stood out to me was how simple and easy the EHR is to operate.

Cons

There was not anything about the program that bothered me.

“easy to submit a support ticket

Pros

My favorite part is how easy it is to submit a support ticket and that the team gets back to you promptly.

Cons

At first the system was pretty confusing. Even now I am still discovering new things it can do.

“impressive flexibility and customization

Pros

Griffith Centers has partnered with EHR your way for four years now. We are really impressed with how flexibly they work with our agency and handle the complex needs of the other organizations we collaborate with. The level of customization we can achieve to fit all our different programs and services is something we absolutely love. Plus the customer service and the entire company are a pleasure to work with. They are knowledgeable about the platform and can meet all our needs. I mean there was not another platform out there that could do what we required and EHR made it happen for us.

Cons

When we start using it laying out everything we needed for our different programs and their services took some time to build. We had to go program by program to avoid glitches and make sure every field worked the way we needed.

“Tailored platform with top-notch support

Pros

Being able to tailor the platform to our needs is what I like the most. The support team is also top-notch.

Cons

Getting everything customized the way we want does require some upfront time but after that it works perfectly.

“overall it runs perfectly

Pros

The interface is user friendly and it runs perfectly on my MacBook.

Cons

Well the mobile app is pretty basic. So I'd really like to see it improved with more features.

“User friendly with super-fast help desk

Pros

It is pretty user friendly once you get familiar with it and the help desk replies super fast! I have contacted them by email and phone and they fixed my issues quickly both times.

Cons

There was a slight learning curve as with any new program. And it is packed with features so it naturally takes a while to explore everything.

“All client details at my fingertips

Pros

Having all my clients details right at my fingertips in a single location is a huge benefit. I also love that I can share documents and collect client signatures digitally.

Cons

A downside of this EHR is that it can be a little tricky to learn and find your way around when you are first starting out.

“amazing transition to a paperless system

Pros

Moving to a paperless system was simple because we could use our agency's existing forms and templates.

Cons

I truly have no worries about this system as it is both user friendly and flexible.

“simple login and accomplish a lot

Pros

What I really enjoy is how simple it is to log in and how much I can accomplish from within the system.

Cons

Every so often the platform feels like it could use a refresh or an upgrade.

“incredibly handy and uncomplicated

Pros

It is incredibly handy and uncomplicated. I rarely run into any glitches but knowing support is there if needed is reassuring.

Cons

I feel like a short grace period to correct submissions would be helpful just in case someone makes a small mistake right after sending something.

“finding our way around is easy

Pros

My favorite thing about EHR YOUR WAY is how easy it is to find your way around.

Cons

Occasionally it does not automatically save notes or forms I have completed.

“Runs smoothly and simple to use

Pros

The system runs smoothly, is simple to use and lets us color-code clients for better organization.

Cons

Nothing comes to mind at the moment. There is the odd hiccup here and there but that's normal with any platform.

“smooth for handling calls and notes

Pros

It's an easy platform for handling calls and documenting notes. The staff is also really supportive whenever problems come up and they always welcome our feedback.

Cons

I think it would be great to find a way to handle anonymous calls. Right now it's hard to clear one without entering a phone number.

“My daily paperwork made simple

Pros

My most fav thing is how simple it is to get my daily notes and paperwork done.

Cons

Nothing major stands out and I do not really have any issues to report.

“outdated and misaligned system

Pros

The team was really dedicated to setting up a system that fit our counseling center which has around 20 clinicians. They were pleasant and easy to work with personally though I sometimes found them hard to understand due to my difficulty with accents. When we decided to part ways, they were fair and refunded half of our initial investment.

Cons

They introduced themselves as a family-run organization, But in our very first meeting, the work was completely outsourced to a team in India. The lead person had some understanding of our company and what we were trying to build. They were good about adding people to try and meet our needs. Still it felt like going to a place called Used Cars Your Way, asking for a little convertible and they wheel out a 1980s ambulance saying, We just need to chop the top off. In my view, their system feels very outdated and they were putting in a huge effort to try and make it fit what we wanted. I like the effort but you cannot really build something custom from the ground up that way.

“Simple to use

Pros

It's simple to operate and allows several providers to easily collaborate on treatment plans.

Cons

If a client is discharged and then returns, the EHR calculates due dates for their paperwork based on the original admission date instead of the new one.

“Easy scheduling with quick charting

Pros

Scheduling clients and making changes is really easy. Plus the layout makes sense and charting or adding codes just takes a quick click!

Cons

I am aware there are plenty of features I have not used yet but I keep picking them up as I go along.

“love sending multiple forms at once

Pros

I really value being able to send several forms to clients at once and upload multiple documents in a single step

Cons

The billing side of things was pretty confusing and complex.

“Strong scheduling!

Pros

EHR Your Way provides strong scheduling features, flexible progress note options and solid billing tools that cut down on admin work and save time. The platform is also user friendly which makes training new users relatively stress free.

Cons

Every now and then, glitches or slower system performance can interrupt different tasks. The price might also be too high for solo providers or anyone on a tight budget.

“Easy to use :)

Pros

Using it is easy and showing others how it works is just as simple.

Cons

Having to update my password every three months is a bit of a nuisance especially since we cannot reuse an old one.

“Love merging pdfs without a separate tool

Pros

I really like that you can combine or split PDFs right in the platform without having to use and pay for a separate website.

Cons

Sometimes calendar blocks can disappear though it does not happen often. It would also be great if the EHR could let you view more charts at once!

“Always open to collaborating!

Pros

They were always open to collaborating with us to implement the adjustments we needed.

Cons

Occasionally there can be a delay in getting responses to our requests.

“Offers incredibly great support!!

Pros

It is incredibly easy to use and the tech support is my fav as they are always up to help whenever needed!

Cons

I cannot think of any complaints as I had a really positive experience with this team. They did excellent work for me.