Medical Practice, 1-10 employees
More than a year
“EMA is great, customer service is bad”
Pros
It is a user-friendly EMR system that saves time in the clinic.
Cons
The EMR software EMA is good and user-friendly saving time in clinic. Implementing new features is a nightmare of discovery calls introductory calls and unusually long timelines for deploying new services. The customer service is terrible which is surprising considering it's priced at a premium level.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Medical Practice, 11-50 employees
Less than 6 months
“Shoddy coding/error messages multiple times a w”
Pros
Absolutely terrible! There's nothing we like about it!
Cons
Where to start... this system is clunky super expensive and misleading. Do not use this software!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Modernizing Medicine”
Pros
The software is a comprehensive suite with EMR and practice management. The two work well together allowing for easy scheduling of providers and linking visits. It helps guide physicians through their notes while ensuring proper coding. It also assists with MIPS and other programs. They regularly update to improve the software which is great.
Cons
The things I dislike the most are the inability to fine-tune scheduling and the cumbersome note creation process. Some more customization would be helpful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Poor Customer Service”
Pros
Using it is simple and there's not much of a learning curve.
Cons
Setting up my user preferences in the EMR is the worst part and there arent many options available.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
3
Functionality
6
Hospital & Health Care, 1-10 employees
More than a year
“Modernizing Medicine is the worst part of my medical practice”
Pros
The graphics are good and now it's better for making operative notes.
Cons
The software frequently has downtime and glitches is not user-friendly and has redundant time-consuming data entry areas. It lacks billing codes and text for common procedures.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Medical Practice, 51-100 employees
Less than 6 months
“Pros and Cons”
Pros
I like many things about it. It is easy to use and intuitive. Plus the help button actually works well when I'm stuck.
Cons
It feels clunky and takes too many steps to complete simple tasks. It doesn't save your progress so you often have to start over when moving around the software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Hospital & Health Care, 1-10 employees
More than a year
“Top Notch Customer Service”
Pros
We've been using ModMed EMA and PM since 2016 and were very satisfied. It has helped us streamline our office workflow allowing for increased productivity and revenue.
Cons
ModMed is picky about integrating with other software but is open to suggestions and change.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
More than a year
“Summary of experience”
Pros
While it has potential for dermatology the training experience with the company is lacking and they don't keep their promises. Small dermatology practices are treated poorly.
Cons
Communication about the contract is poor and the company seems more focused on their own interests than fairness to dermatologists.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
3
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Poor customer service. Advertised features do not work well.”
Pros
I am not entirely sure. The marketing materials look impressive.
Cons
I don't recommend this software. The support line is unresponsive troubleshooting is left to the user, it's expensive and many advertised features dont work well.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Medical Practice, 1-10 employees
Less than 6 months
“Issues with this rapidly growing company”
Pros
The back-office EMR system is user-friendly and easy to navigate.
Cons
The practice management service is inefficient and the patient reminder system is problematic causing revenue loss and patient complaints.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Medical Practice, 1-10 employees
More than a year
“Great product”
Pros
EMA is fantastic they keep us informed and updated with all relevant information for our practice. They offer numerous webinars for training and addressing any issues or questions.
Cons
Sometimes, It is hard to reach someone directly when problems arise and delayed responses are frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Disappointment in EMR with terrible billing capacity.”
Pros
The software is simple to use especially with templates like most EHR systems. I particularly liked how easy it was to modify notes and utilize the features on the iPad.
Cons
The connectivity between the EMR EHR and billing is terrible.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
8
Medical Practice, 11-50 employees
More than a year
“Best EHR I've used!”
Pros
EMA by Modernizing Medicine has significantly increased my productivity. With this product Im able to see three times as many patients as before. Charting is fast and accurate and updates are frequent usually every 2-6 weeks. The tech support is excellent and responsive and enhancement requests are addressed promptly.
Cons
There's a steep learning curve initially and updates sometimes introduce coding errors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
Less than 6 months
“Decent EHR software”
Pros
I found the program relatively easy to learn. It's great being able to assign tasks directly to individuals instead of flooding their inbox with emails.
Cons
Organization attempts fall short and bridging errors between EMA and billing software are frustrating.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Hospital & Health Care, 11-50 employees
Less than 6 months
“Newer Modernizing Medicine Users”
Pros
The EMA system is intuitive with robust analytics and the PM system is easy to pick up.
Cons
Registering new patients is cumbersome and more fields should be mandatory.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 51-100 employees
More than a year
“EMR for Derm”
Pros
It is very user-friendly especially for documenting lesions and treatments.
Cons
It's expensive and ongoing support isn't cheap.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
More than a year
“Absolute best EHR System for Specialties”
Pros
This software is extremely smooth and intuitive saving a considerable amount of time for both providers and medical assistants.
Cons
More customization features for individual practices would be nice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
More than a year
“Best for ophthalmology”
Pros
It's suitable for practices without scribes and works well on both iPad and web platforms.
Cons
No major issues overall satisfaction with the program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Very happy otolaryngology practice!”
Pros
Doctors love using the iPad device and weve managed to maintain clinical work with staff. Practice Management has been surprisingly efficient resulting in a 10% increase in revenue collection compared to our previous system thanks to the integrated clearinghouse and point-of-sale merchant services devices.
Cons
ModMed updates frequently which is appreciated but sometimes new releases cause problems. Better testing is needed and ancillary service features should be enhanced.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 11-50 employees
More than a year
“EMA EHR Feedback”
Pros
It is easy to use and provides comprehensive notes especially for complex claims.
Cons
Updates sometimes lead to new problems that take time to resolve.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8