EMA EHR

Limits to customization

Pros

I find that the information specific to my area of specialty is deficient and not as comprehensive as I would prefer.

Cons

I'm disappointed by the lack of user customization. Often an ICD10 code is used for more than one diagnosis. Many common diagnoses don't exist in the ModMed system and I cant add them. They suggest using an ICD code that might include such diagnoses but the specific diagnosis doesn't carry through the note documentation.

Needs better billing team

Pros

When I contact customer service they're polite but can't help much with billing questions. They always redirect me to the billing department but the wait time for them to respond is terrible.

Cons

Mod Meds billing team is slow to answer emails and there's no direct number for them. We keep getting billed for downgraded services. Response time is longer than two weeks and when someone does reply they aren't very knowledgeable about our account. Waiting for responses is absurdly long. Also, our invoice portal isn't accurate and doesnt show all our invoices.

do your research.

Pros

It is easy to document HPI with quick text and it helps with ordering.

Cons

Customer support was disappointing. There was no surgical op report available when we purchased it. Everything had to be customized and very little was provided from the purchase date.

Support Drops off a cliff after implementation

Pros

There are plenty of features and it's clear that they listened during development. We appreciate the ease of use and customization available for our practice.

Cons

After the software implementation, the level of support significantly diminishes. Despite submitting a crucial issue ticket concerning our accounts receivable on January 29th, 2024, there has been no acknowledgment or response. I attempted to contact both our designated representative and her supervisor but received no assistance. It's disheartening to experience such inadequate customer support, especially considering the premium price we pay for this product. In contrast, with our previous EMR system, we consistently received responses within the next business day. It's now been three days, and the lack of resolution is disappointing. The ticket number is #02319526, addressed to the ModMed representative, who will presumably address this feedback.

ModMed

Pros

Being able to use it on an iPad gives me more flexibility in entering data.

Cons

Its hard to transition to the desktop web version of EMR.

EMA saves time and makes money

Pros

The intuitive documentation saves providers time on administrative work allowing them to focus on patient care.

Cons

Sometimes ModMeds rigidity forces us to change our workflows instead of it adapting to fit ours.

The EMR You need

Pros

The user-friendly nature of the software facilitates a seamless flow in patient interactions, contributing to a smooth and efficient process during appointments.

Cons

The system often slows down especially when Amazon has a Prime day.

Best Derm EMR

Pros

I love the appointment flow screen and having all the info for each appointment on one screen. The EMR is unmatched for real-time charting in the patient room. The biopsy log feature is also fantastic compared to our previous paper log.

Cons

ModMed is always making updates and getting better.

Great EHR maybe WORST customer service in history

Pros

The EHR documentation is excellent and the iPad interface is good.

Cons

Customer service is nonexistent. We've asked to remove providers and services over the years but they keep billing us for them. Even after selling the company and transferring, the account we still get billed. They're unresponsive and simply don't care about our business once we start with them.

A Nightmare

Pros

At least. their customer service is friendly.

Cons

Training is very limited and they expect us to instantly understand the system.