EMA EHR Reviews

“Boosting flexibility

Pros

Having the ability to use it on an iPad gives me a lot more flexibility when entering data. I can easily update and input information from anywhere.

Cons

I've found it difficult to transition to the desktop web version of the EMR.

“Billing team needs improvement

Pros

When I contact customer service they're polite but can't help much with billing questions. They always redirect me to the billing department but the wait time for them to respond is terrible.

Cons

I've found that ModMed's billing team is slow to respond to emails, and there's no direct phone number to contact them. We continue to get billed for downgraded services, and the response time is often longer than two weeks. When someone does get back to us, they don't seem to know much about our account. The wait for replies is incredibly long. On top of that, our invoice portal isn't accurate and doesn't show all of our invoices.

“Poor customer support

Pros

I find it really easy to document the (HPI) using quick text. It saves me a lot of time and makes the process smoother.

Cons

I was disappointed with customer support. When we purchased the system, there was no surgical op report available. Everything had to be customized, and very little was provided to us after the purchase.

“Poor post-implementation support

Pros

There are plenty of features and it's clear that they listened during development. We appreciate the ease of use and customization available for our practice.

Cons

After the software implementation, the level of support significantly diminishes. Despite submitting a crucial issue ticket concerning our accounts receivable on January 29th, 2024, there has been no acknowledgment or response. I attempted to contact both our designated representative and her supervisor but received no assistance. It's disheartening to experience such inadequate customer support, especially considering the premium price we pay for this product. In contrast, with our previous EMR system, we consistently received responses within the next business day. It's now been three days, and the lack of resolution is disappointing. The ticket number is #02319526, addressed to the ModMed representative, who will presumably address this feedback.

“Time-saving

Pros

Using an easy-to-use documentation system helps me spend less time on paperwork, so I can focus more on taking care of my patients.

Cons

Sometimes ModMeds rigidity forces us to change our workflows instead of it adapting to fit ours.

“Smooth and efficient

Pros

The user-friendly design of the software helps me maintain a smooth flow during patient interactions, making the entire process more efficient and ensuring that appointments run seamlessly from start to finish.

Cons

The system often slows down especially when Amazon has a Prime day.

“I love it

Pros

I love the appointment flow screen and having all the info for each appointment on one screen. The EMR is unmatched for real-time charting in the patient room. The biopsy log feature is also fantastic compared to our previous paper log.

Cons

I've noticed that ModMed is always making updates and getting better.

“Great EHR, Terrible customer support

Pros

I find the EHR documentation excellent, and the iPad interface works really well for me.

Cons

Customer service is nonexistent. We've asked to remove providers and services over the years but they keep billing us for them. Even after selling the company and transferring, the account we still get billed. They're unresponsive and simply don't care about our business once we start with them.

“Not satisfied

Pros

At least their customer service is friendly.

Cons

Training is very limited and they expect us to instantly understand the system.

“Worst EMR I have used

Pros

It's simple to use and looks nice, even for staff who aren't comfortable with technology.

Cons

The software is inefficient, as it often requires endless scrolling and switching between screens, which interrupts my workflow and makes simple tasks like uploading prescription details more difficult. The lack of automatic updates to patient history adds to the workload, and frequent crashes only make the experience more frustrating.

“User-friendly design with room for improvements

Pros

I find Modmed has a nearly foolproof design, although there's still some room for improvement. Training new staff on its features and processes is fairly easy. The support is generally great with fast response times, though the experience can vary depending on who answers the phone.

Cons

The quality of support depends a lot on who answers the phone. The billing and claims process is decent, but it definitely needs some improvement. The analytics, however, are a complete nightmare.

“Smooth integration

Pros

I like that it integrates with most of the products and programs we use in our practice.

Cons

I find the system to be costly, and it takes a long time for me to get any enhancements approved.

“Great software

Pros

It's easy to use an all-in-one platform and offers options for my clinical staff to work on the iPad.

Cons

The products speed is often very slow especially with analytics and faxing.

“Great support, but surprises in billing and contract terms

Pros

We love the actual product. Cloud-based services are great compared to our previous local server/remote setup.

Cons

I've had good experiences with software support, but it took around six weeks to get a response from the billing team. The initial contract didn't include any of the ancillary items we specifically asked about, except for eFax. They also didn't include tax in the contract, which made it misleading when we were budgeting or making financial decisions about switching. We were led to believe that everything we could be charged for was included, but that turned out not to be the case.

“Simple to adapt

Pros

I appreciate how the documentation flow and functionality are tailored specifically for dermatology. It's very user-friendly and easy to learn.

Cons

I wish we could view more than one schedule on the same screen side by side.

“Easy Implementation

Pros

I've been heavily involved in the inventory process and with the videos and step-by-step instructions. I was able to implement and teach the staff how to use it.

Cons

I think some features, like the cosmetic options, need to be more customizable.

“Nothing to like

Pros

The installation process was a complete disaster for me, with unresponsive account managers, buggy integrations, and a failure to deliver on the promised features. Even after trying to escalate the issues to higher levels within the company, I received no response from the executives. I would strongly advise avoiding this product to prevent experiencing the same frustrations.

Cons

It's all a nightmare. There's nothing to like nothing exemplary.

“User-friendly and accurate reporting

Pros

The reporting accuracy is spot on, and the system is very easy to use.

Cons

I have found that the Relatient confirmation system doesn’t provide enough resources for our practice.

“Fantastic integration

Pros

I found the quick integration fantastic and the system is really user-friendly.

Cons

Overall, there are only a few downsides. The reports could be improved to better meet specific requirements.

“This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward

Pros

When you shut it down it doesn't restart on it's own like a vampire or zombie.

Cons

Customer service is poor the interface is overcomplicated training is inadequate and weve contracted with an inept and inadequate clearinghouse. They respond to every single request with Good idea but we cant do that and what should be single-step processes require multiple screens and users. They flood my inbox with invitations to seminars where I'm supposed to learn how to improve my business.

“EMA is great, customer service is bad

Pros

It is a user-friendly EMR system that saves time in the clinic.

Cons

The EMR software EMA is good and user-friendly saving time in clinic. Implementing new features is a nightmare of discovery calls introductory calls and unusually long timelines for deploying new services. The customer service is terrible which is surprising considering it's priced at a premium level.

“Shoddy coding/error messages multiple times a w

Pros

Absolutely terrible! There's nothing we like about it!

Cons

Where to start... this system is clunky super expensive and misleading. Do not use this software!

“Modernizing Medicine

Pros

The software is a comprehensive suite with EMR and practice management. The two work well together allowing for easy scheduling of providers and linking visits. It helps guide physicians through their notes while ensuring proper coding. It also assists with MIPS and other programs. They regularly update to improve the software which is great.

Cons

The things I dislike the most are the inability to fine-tune scheduling and the cumbersome note creation process. Some more customization would be helpful.

“Poor Customer Service

Pros

Using it is simple and there's not much of a learning curve.

Cons

Setting up my user preferences in the EMR is the worst part and there arent many options available.

“Modernizing Medicine is the worst part of my medical practice

Pros

The graphics are good and now it's better for making operative notes.

Cons

The software frequently has downtime and glitches is not user-friendly and has redundant time-consuming data entry areas. It lacks billing codes and text for common procedures.

“Pros and Cons

Pros

I like many things about it. It is easy to use and intuitive. Plus the help button actually works well when I'm stuck.

Cons

It feels clunky and takes too many steps to complete simple tasks. It doesn't save your progress so you often have to start over when moving around the software.

“Top Notch Customer Service

Pros

We've been using ModMed EMA and PM since 2016 and were very satisfied. It has helped us streamline our office workflow allowing for increased productivity and revenue.

Cons

ModMed is picky about integrating with other software but is open to suggestions and change.

“Summary of experience

Pros

While it has potential for dermatology the training experience with the company is lacking and they don't keep their promises. Small dermatology practices are treated poorly.

Cons

Communication about the contract is poor and the company seems more focused on their own interests than fairness to dermatologists.

“Poor customer service. Advertised features do not work well.

Pros

I am not entirely sure. The marketing materials look impressive.

Cons

I don't recommend this software. The support line is unresponsive troubleshooting is left to the user, it's expensive and many advertised features dont work well.

“Issues with this rapidly growing company

Pros

The back-office EMR system is user-friendly and easy to navigate.

Cons

The practice management service is inefficient and the patient reminder system is problematic causing revenue loss and patient complaints.

“Great product

Pros

EMA is fantastic they keep us informed and updated with all relevant information for our practice. They offer numerous webinars for training and addressing any issues or questions.

Cons

Sometimes, It is hard to reach someone directly when problems arise and delayed responses are frustrating.

“Disappointment in EMR with terrible billing capacity.

Pros

The software is simple to use especially with templates like most EHR systems. I particularly liked how easy it was to modify notes and utilize the features on the iPad.

Cons

The connectivity between the EMR EHR and billing is terrible.

“Best EHR I've used!

Pros

EMA by Modernizing Medicine has significantly increased my productivity. With this product Im able to see three times as many patients as before. Charting is fast and accurate and updates are frequent usually every 2-6 weeks. The tech support is excellent and responsive and enhancement requests are addressed promptly.

Cons

There's a steep learning curve initially and updates sometimes introduce coding errors.

“Decent EHR software

Pros

I found the program relatively easy to learn. It's great being able to assign tasks directly to individuals instead of flooding their inbox with emails.

Cons

Organization attempts fall short and bridging errors between EMA and billing software are frustrating.

“Newer Modernizing Medicine Users

Pros

The EMA system is intuitive with robust analytics and the PM system is easy to pick up.

Cons

Registering new patients is cumbersome and more fields should be mandatory.

“EMR for Derm

Pros

It is very user-friendly especially for documenting lesions and treatments.

Cons

It's expensive and ongoing support isn't cheap.

“Absolute best EHR System for Specialties

Pros

This software is extremely smooth and intuitive saving a considerable amount of time for both providers and medical assistants.

Cons

More customization features for individual practices would be nice.

“Best for ophthalmology

Pros

It's suitable for practices without scribes and works well on both iPad and web platforms.

Cons

No major issues overall satisfaction with the program.

“Very happy otolaryngology practice!

Pros

Doctors love using the iPad device and weve managed to maintain clinical work with staff. Practice Management has been surprisingly efficient resulting in a 10% increase in revenue collection compared to our previous system thanks to the integrated clearinghouse and point-of-sale merchant services devices.

Cons

ModMed updates frequently which is appreciated but sometimes new releases cause problems. Better testing is needed and ancillary service features should be enhanced.

“EMA EHR Feedback

Pros

It is easy to use and provides comprehensive notes especially for complex claims.

Cons

Updates sometimes lead to new problems that take time to resolve.

“Ema makes being a solo practionnioner not solo

Pros

It's simple and makes logical connections between diagnosis and treatment.

Cons

No complaints everything works smoothly.

“Great Product

Pros

This software is user-friendly with excellent support and robust functionality.

Cons

Updates lack sufficient information.

“EMA GREAT, PM SIDE NOT GREAT

Pros

I particularly like the EMA side of Modernizing Medicine, it's super convenient and easy to use.

Cons

The practice management side needs improvement reversing actions in the billing ledger is difficult reconciling is hard and reports are not user-friendly.

“Overall great system that only misses on minor features

Pros

It's easy to use and functional but a few additional features would make it even better. For instance managers should have the ability to view all tasks assigned to staff members not just the assigner and assignee.

Cons

It's expensive especially faxing per fax sent making it unaffordable for many practices.

“EMA Review

Pros

We use EMA and MODMED PM which saves us from integrating separate systems. Both physicians and staff find the system easy to use and we appreciate the regular updates. Many of our suggestions for improvement have been implemented and the support team has been very helpful.

Cons

The program and additional modules are costly.

“Evaluation of Modmed EMA

Pros

It's capable of producing clear comprehensive notes and accessing pictures and notes is smooth.

Cons

It requires technical skills beyond what some older workers possess leading to increased overhead costs and reliance on younger tech-savvy assistants.

“EMA vs eCW

Pros

The otolaryngology module designed for our practice is well-done and any necessary changes are made promptly.

Cons

Initially the practice management side wasn't as good as our previous system but updates have improved it.

“Look No Farther

Pros

It was quick and easy to learn and the training was excellent. The staff found it easy to learn and efficient to use and there were minimal downtimes. Overall the program has been well-received by our team.

Cons

Creating and modifying scheduling templates was complicated and office supply inventory management is incomplete.

“EMR Heaven

Pros

This product is amazing! It's incredibly user-friendly and makes charting a delight. There are hardly any downtimes and its tailored for providers. The billing system works smoothly. It's like a dream come true for providers like me and I can use it on both my laptop and iPad. Plus its simple to customize.

Cons

They havent tailored it for primary care yet and it doesn't read my mind.

“Love EMA!

Pros

I appreciate the simplicity of use and the ability to personalize it.

Cons

I dislike paying for outbound faxing so I send faxes.