Total 516 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

34%

3

Stars

9%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Medical Practice, 500+ employees

4.0
August 2021

lets me extract every piece of clinical information

Pros

As an analyst, being able to pull up every piece of clinical information I need such as orders, faces, reports, even the images has been enormously helpful. It serves as my go to hub when I am reviewing medical records and I have found the auditing and reporting features to be exceptionally powerful and useful for the kinds of analyses I perform.

Cons

The complexity of EPIC is something I constantly bump up against. it's powerful but also one of the most complicated EMR systems I have used in terms of both setup and day-to-day use. Because each organization gets a customized EPIC build, the training I took in Wisconsin ended up feeling nearly useless since our production environment looked and behaved so differently from their demo. Moving between hospital systems was tough for me because my new employer's EPIC instance felt very unlike my last one. There's also a heavy degree of compartmentalization that can be intimidating. If I need a change in our build, it has to be submitted and then reviewed by local engineers who frequently have to consult EPIC support to implement it. That means something as trivial as adjusting a worklist or changing a procedure code can, in my experience, stretch out into weeks or even months. It isn't the worst system but I get frustrated when I compare it to places where users and admins are allowed more direct control over their EMR.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MP

Matt P.

Medical Practice, 500+ employees

4.0
August 2021

Automatically brings in completed details

Pros

I love that it automatically brings in details from sections I have already completed which saves me a ton of time.

Cons

My biggest problem is the limited number of dropdown choices in some parts of the software which slows me down. More selectable options would really cut down on time spent, particularly in healthcare settings where extensive documentation is constantly required.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Medical Practice, 11-50 employees

4.0
August 2021

Simple to navigate!

Pros

What I appreciate most about this software is how simple it is to navigate. I also value being able to build my own templates which speeds up charting for clinicians.

Cons

I find the required training before using the system in the office frustrating. I think it would be far more helpful to have an on-site trainer available in real time so I can better get used to the platform.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Medical Practice, 500+ employees

5.0
August 2021

Incredibly easy and user friendly system

Pros

This EMR is incredibly easy to use and genuinely one of the most user friendly systems I have worked with. Its RCM functionality is unmatched and even auto-generates the accruals I need without issue. Plus I appreciate the clear, automated executive dashboards that present information in an easily digestible way.

Cons

While I recognize it's part of what makes the product successful, I do feel the price is by far the highest on the market and it lacks extensive customization options.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

S

stephen

Hospital & Health Care, 51-100 employees

4.0
August 2021

EpicCare is the leading Software as EMR product

Pros

Existing features and functionalities facilitate clinic workflows documentation and communication with other medical facilities all in a user-friendly manner.

Cons

End users require more training to fully utilize all features and the softwares cost necessitates purchasing through a third-party company.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Amy

Hospital & Health Care, 51-100 employees

More than a year

5.0
August 2021

Great Application

Pros

Navigation is intuitive consolidating patient information scheduling billing and medical records in one place.

Cons

The only problem encountered was during the initial data input phase.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N

Nate

Medical Practice, 500+ employees

5.0
July 2021

packed with time-saving features

Pros

I really value features like Care Everywhere and the speed with which I can finish charts and I find the interface to be highly customizable so it fits my routine. There are often several different ways to do the same thing which sometimes feels like overkill but more often gives me helpful options. Many parts can be tweaked and I can show or hide a ton of settings. Epic will auto-generate details I probably won't need most of the time, yet when I actually need those specifics it's convenient to have them available. I am able to pull up result reviews without opening the full patient chart and if that side panel let me enter more information it would make it possible to complete an entire chart without waiting for the main chart to load. That would also allow me to keep an eye on my list or tracker without constantly clicking back into the chart.

Cons

I find the system slow to load charts and to exit them which is especially frustrating because there's a limit to how many charts I can have open at once. Simple tasks can require a surprising number of clicks and that feels annoying when I am trying to move quickly. I have also noticed a lot of variation in how other users set up and navigate Epic, so it's hard to know where something should appear on someone else's screen. At times the interface feels cluttered with too much information and even though I have a large monitor at work it still seems like I need an even bigger one so I am not constantly resizing windows.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

C

Crystal

Medical Practice, 500+ employees

Less than 6 Months

5.0
July 2021

Epic-ly great EMR

Pros

A user-friendly EMR adaptable to institutional needs with endless customization options.

Cons

Initially implementation poses challenges but improves over time. Adjusting workflows post-rollout proves difficult.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

K

Kiki

Medical Practice, 51-100 employees

More than a year

5.0
July 2021

Work

Pros

Epic stands out as the easiest system for charting surpassing previous experiences with other systems.

Cons

Occasional system lag may occur potentially due to internet connectivity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Meagan

Hospital & Health Care, 500+ employees

More than a year

5.0
July 2021

Supply management

Pros

The software effectively manages the complexities of healthcare system management.

Cons

Epics integration into our healthcare network poses difficulties during system downtime or upgrades.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
July 2021

Epic EMR

Pros

The layout is straightforward and features like Care Everywhere enhance chart navigation.

Cons

The learning curve may be steep initially but Epic proves to be an excellent EMR once accustomed to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dulce

Hospital & Health Care, 500+ employees

More than a year

5.0
July 2021

The best electronic health record

Pros

Navigating the system is straightforward with clear order and lab result displays.

Cons

The ability to leave notes for doctors and nurses is a valuable feature.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Soleil

Hospital & Health Care, 500+ employees

Less than a year

5.0
July 2021

So Many Features

Pros

Learning to use Epic was less daunting than anticipated. Initial complexity gave way to ease of use after training making it versatile and reliable for healthcare tasks.

Cons

Occasionally the program experiences minor glitches necessitating a restart though this occurs infrequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
July 2021

Easy to use

Pros

The layouts organization facilitates seamless transitions between pages and sections.

Cons

I cant find any flaws in the software the layout transitions and overall usability are excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N

Nicholas

Hospital & Health Care, 500+ employees

Less than 6 Months

4.0
July 2021

Comprehensive Program with a Few Small Faults

Pros

Mastering the program requires some effort but its well-designed and comprehensive.

Cons

Ive noticed glitches where errors occur like indicating a patient doesnt have Medicare as primary when the MSPQ form says otherwise.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
June 2021

The industry leader for reliable Electronic Medical Record

Pros

Epic ensures successful implementation stability and speed offering continuous support and guidance.

Cons

While Epics thorough involvement ensures stability it demands significant internal effort for setup testing and maintenance.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

L

Lindsey

Hospital & Health Care, 51-100 employees

More than a year

3.0
June 2021

still getting use to it

Pros

I appreciate the ease of accessing Care Everywhere enabling quick access to other doctors notes and reports.

Cons

Once initiated actions cant be undone leading to frequent erroneous encounters.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

6

C

Christina

Hospital & Health Care, 500+ employees

More than a year

4.0
June 2021

EPIC makes a great EMR system to be aligned in care everywhere

Pros

Ive experienced two Epic implementations finding it easy to customize and transfer information.

Cons

Certain core processes in Epic cant be customized necessitating adjustments to accommodate the system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Medical Practice, 500+ employees

4.0
May 2021

highly customizable

Pros

From my experience, this electronic medical record system is incredibly customizable, letting me tailor many aspects to fit our workflow. What I appreciate most is that Epic connects across numerous health systems no matter where they are located. When a patient from out of town arrives without any notes about their medical history, recent operations, medications or allergies, Epic usually has the information I need. I have also found the mobile app really handy for checking results while I am away from the hospital or office.

Cons

I have found Epic has quite a steep learning curve and getting proficient takes significant time working within the system before you really understand all the ins and outs. On top of that, it's prone to generating many error messages and I notice that irrelevant alerts sometimes pop up seemingly at random which can be distracting.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

B

Barry

Mental Health Care, 1-10 employees

More than a year

5.0
May 2021

Comprehensive but complicated

Pros

Epic offers extensive functionality with customizable menus and personalized note phrases.

Cons

Correcting glitches or adding features after program updates can be time-consuming impacting workflow efficiency.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7