Epic EHR Reviews
Total 516 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars34%
3
Stars9%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Shakema
Hospital & Health Care, 1-10 employees
More than a year
“Hospital swear by!
Pros
This software impresses with its ease of use and efficient patient information management.
Cons
Regular updates are beneficial but can delay charting progress during system upgrades.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Hospital & Health Care, 500+ employees
More than a year
“Great software for healthcare
Pros
Creating encounter note templates in Epic streamlines daily documentation tasks.
Cons
Updates in Epic occasionally occur without warning causing frustration when major changes affect daily use.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Jimmy
Medical Practice, 500+ employees
More than a year
“Care Everywhere is useful
Pros
Care Everywhere enhances patient care by importing medical records from external institutions.
Cons
The search function may occasionally fail to return accurate results or prove challenging to navigate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Zachary
Hospital & Health Care, 500+ employees
Less than 6 Months
“Epic review
Pros
The user-friendly interface makes tasks effortless especially for new users.
Cons
Epic can be overwhelming particularly with its various functionalities and templates.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Ciana
Hospital & Health Care, 500+ employees
More than a year
“Intuitive and Easy to Use
Pros
Epics intuitive layout integrates smoothly within broader systems facilitating continuity of care.
Cons
No notable missing features customization options suffice with helpful support from superusers.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Medical Practice, 500+ employees
“Scalable platform with extensive capabilities
Pros
I appreciate the platform's scalability and extensive capabilities and I can edit and customize wrench its settings and components.
Cons
some screens feel cramped and overly wordy but I understand it's necessary to include all the details. I also found that there's a bit of a learning curve that varies with each person.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Medical Practice, 11-50 employees
“Incredibly feature rich
Pros
Epic is incredibly feature-rich and very sophisticated. They've added an integrated video conferencing feature within the platform which I find really handy. I am also able to pull up patient charts from any clinician throughout the entire hospital network very easily which saves a lot of time.
Cons
it can be hard at times to remember all the tools and how to operate them properly. I needed formal training and also had to invest quite a bit of time to feel comfortable using the system day-to-day.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ryan K.
Medical Practice, 500+ employees
“Rely on the easy prescription order and charting
Pros
I rely on the prescription order entry and the charting documentation, they make managing medication orders and patient notes much easier in my workflow.
Cons
inter-personnel messaging is awkward and difficult to use. It doesn't create or save single threaded conversations like modern email platforms do, so I end up wading through a pile of separate messages instead of just opening one continuous thread.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ryan
MHC Medical Products, 10-49 employees
“It was great when I used it
Pros
It worked well and it was easy to input information. They designed it with the end-user in mind and it had the best interface out of all the software I have seen.
Cons
The learning curve was quite steep.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Elizabeth
Cleveland Clinic, 1000+ employees
“Comprehensive EHR software
Pros
It is great and we have got everyone at the hospital on board. They have integrated all the modules well and continue to upgrade the software.
Cons
The layout changed after the last update and it took a while to get used to
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Rebecca
Hospital & Health Care, 500+ employees
More than a year
“Efficient and user friendly
Pros
Epics interface is simple intuitive and visually appealing organizing vast information effectively.
Cons
Feature availability can be unclear especially distinguishing between user and administrative privileges.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ana
Hospital & Health Care, 500+ employees
Less than a year
“Excellent Program
Pros
What I appreciate most is Epics user-friendly interface facilitating easy navigation.
Cons
Theres little to dislike about Epic as it stands out as the most user-friendly software Ive encountered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ryan
Medical Devices, 11-50 employees
Less than 6 Months
“Used this a long time ago
Pros
While theres a steep learning curve especially for older users Epic is generally easy to use.
Cons
The learning curve is steep especially for those accustomed to other systems or older users.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Claudine
Hospital & Health Care, 500+ employees
More than a year
“Epic is good.
Pros
Epics accessibility to patient information including diets and allergies is commendable.
Cons
Once familiar with the program it becomes straightforward particularly after completing training.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Elizabeth
Hospital & Health Care, 500+ employees
More than a year
“Comprehensive healthcare record
Pros
Epic provides comprehensive tools for hospital staff and continually seeks to enhance processes.
Cons
System upgrades sometimes disrupt features requiring IT intervention to restore functionality.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
sadia
Hospital & Health Care, 101-500 employees
More than a year
“Epic EMR
Pros
Epic serves as both a chart review and billing software offering efficiency and valuable features.
Cons
Billing account displays contain excessive information suggesting a need for streamlining.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“All patient info in one place!
Pros
Epic offers secure access to patient information with robust search capabilities and privacy protection.
Cons
Accessing Epic requires downloading additional software slightly delaying access.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
More than a year
“Simple and effective
Pros
Its the simplest and most effective version of this software type Ive encountered.
Cons
Multiple methods to achieve the same outcome can be confusing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kyle
Medical Assistant, 1000+ employees
“Boundless outcomes
Pros
Epic is greatly flexible in its capacity to supply a part of functions to its clients within the healthcare settings. With its modern updates setting up orders for patients has never been simpler.
Cons
Client support isnt exceptionally open to client changes that are asked when it comes to simple tasks that may be made simpler by the input of buttons in certain areas.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jamie W.
Medical Practice, 500+ employees
“User friendly with a paper directory feel
Pros
I am absolutely smitten with how user-friendly it is as using Epic feels effortless. It really mimics a paper directory which I find comforting and the side tabs are a feature I especially enjoy. In my files I maintain a flawless record of pathology findings so when I need to pull up biopsy results, locating them is pretty simple and fast. I also like that it runs on both Mac and PC which makes life simpler. As more colleagues shift to remote work, interacting with this tool from home has become much more convenient, so overall it fits well with how we work today.
Cons
One thing that really frustrates me is that I am only able to view four medical records at once. Ideally it would let me open at least five which is better yet six or seven will be amazing. But once the fourth patient tab is open, the system forces you to close pages before you can open a graph which interrupts my workflow. Also, navigating in the Epic environment feels sluggish when opening and closing tabs. It often seems to crawl along which is annoying during a busy session.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10