Total 516 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

34%

3

Stars

9%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

S

Shakema

Hospital & Health Care, 1-10 employees

More than a year

5.0
May 2021

Hospital swear by!

Pros

This software impresses with its ease of use and efficient patient information management.

Cons

Regular updates are beneficial but can delay charting progress during system upgrades.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shannon

Hospital & Health Care, 500+ employees

More than a year

4.0
May 2021

Great software for healthcare

Pros

Creating encounter note templates in Epic streamlines daily documentation tasks.

Cons

Updates in Epic occasionally occur without warning causing frustration when major changes affect daily use.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

J

Jimmy

Medical Practice, 500+ employees

More than a year

4.0
May 2021

Care Everywhere is useful

Pros

Care Everywhere enhances patient care by importing medical records from external institutions.

Cons

The search function may occasionally fail to return accurate results or prove challenging to navigate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

Z

Zachary

Hospital & Health Care, 500+ employees

Less than 6 Months

5.0
May 2021

Epic review

Pros

The user-friendly interface makes tasks effortless especially for new users.

Cons

Epic can be overwhelming particularly with its various functionalities and templates.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

C

Ciana

Hospital & Health Care, 500+ employees

More than a year

4.0
May 2021

Intuitive and Easy to Use

Pros

Epics intuitive layout integrates smoothly within broader systems facilitating continuity of care.

Cons

No notable missing features customization options suffice with helpful support from superusers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Medical Practice, 500+ employees

5.0
April 2021

Scalable platform with extensive capabilities

Pros

I appreciate the platform's scalability and extensive capabilities and I can edit and customize wrench its settings and components.

Cons

some screens feel cramped and overly wordy but I understand it's necessary to include all the details. I also found that there's a bit of a learning curve that varies with each person.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Medical Practice, 11-50 employees

4.0
April 2021

Incredibly feature rich

Pros

Epic is incredibly feature-rich and very sophisticated. They've added an integrated video conferencing feature within the platform which I find really handy. I am also able to pull up patient charts from any clinician throughout the entire hospital network very easily which saves a lot of time.

Cons

it can be hard at times to remember all the tools and how to operate them properly. I needed formal training and also had to invest quite a bit of time to feel comfortable using the system day-to-day.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

RK

Ryan K.

Medical Practice, 500+ employees

5.0
April 2021

Rely on the easy prescription order and charting

Pros

I rely on the prescription order entry and the charting documentation, they make managing medication orders and patient notes much easier in my workflow.

Cons

inter-personnel messaging is awkward and difficult to use. It doesn't create or save single threaded conversations like modern email platforms do, so I end up wading through a pile of separate messages instead of just opening one continuous thread.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

R

Ryan

MHC Medical Products, 10-49 employees

5.0
April 2021

It was great when I used it

Pros

It worked well and it was easy to input information. They designed it with the end-user in mind and it had the best interface out of all the software I have seen.

Cons

The learning curve was quite steep.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

E

Elizabeth

Cleveland Clinic, 1000+ employees

4.0
April 2021

Comprehensive EHR software

Pros

It is great and we have got everyone at the hospital on board. They have integrated all the modules well and continue to upgrade the software.

Cons

The layout changed after the last update and it took a while to get used to

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

R

Rebecca

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2021

Efficient and user friendly

Pros

Epics interface is simple intuitive and visually appealing organizing vast information effectively.

Cons

Feature availability can be unclear especially distinguishing between user and administrative privileges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ana

Hospital & Health Care, 500+ employees

Less than a year

5.0
April 2021

Excellent Program

Pros

What I appreciate most is Epics user-friendly interface facilitating easy navigation.

Cons

Theres little to dislike about Epic as it stands out as the most user-friendly software Ive encountered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Ryan

Medical Devices, 11-50 employees

Less than 6 Months

5.0
April 2021

Used this a long time ago

Pros

While theres a steep learning curve especially for older users Epic is generally easy to use.

Cons

The learning curve is steep especially for those accustomed to other systems or older users.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

C

Claudine

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2021

Epic is good.

Pros

Epics accessibility to patient information including diets and allergies is commendable.

Cons

Once familiar with the program it becomes straightforward particularly after completing training.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Elizabeth

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2021

Comprehensive healthcare record

Pros

Epic provides comprehensive tools for hospital staff and continually seeks to enhance processes.

Cons

System upgrades sometimes disrupt features requiring IT intervention to restore functionality.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

S

sadia

Hospital & Health Care, 101-500 employees

More than a year

5.0
April 2021

Epic EMR

Pros

Epic serves as both a chart review and billing software offering efficiency and valuable features.

Cons

Billing account displays contain excessive information suggesting a need for streamlining.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
April 2021

All patient info in one place!

Pros

Epic offers secure access to patient information with robust search capabilities and privacy protection.

Cons

Accessing Epic requires downloading additional software slightly delaying access.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
April 2021

Simple and effective

Pros

Its the simplest and most effective version of this software type Ive encountered.

Cons

Multiple methods to achieve the same outcome can be confusing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kyle

Medical Assistant, 1000+ employees

4.0
March 2021

Boundless outcomes

Pros

Epic is greatly flexible in its capacity to supply a part of functions to its clients within the healthcare settings. With its modern updates setting up orders for patients has never been simpler.

Cons

Client support isnt exceptionally open to client changes that are asked when it comes to simple tasks that may be made simpler by the input of buttons in certain areas.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JW

Jamie W.

Medical Practice, 500+ employees

4.0
March 2021

User friendly with a paper directory feel

Pros

I am absolutely smitten with how user-friendly it is as using Epic feels effortless. It really mimics a paper directory which I find comforting and the side tabs are a feature I especially enjoy. In my files I maintain a flawless record of pathology findings so when I need to pull up biopsy results, locating them is pretty simple and fast. I also like that it runs on both Mac and PC which makes life simpler. As more colleagues shift to remote work, interacting with this tool from home has become much more convenient, so overall it fits well with how we work today.

Cons

One thing that really frustrates me is that I am only able to view four medical records at once. Ideally it would let me open at least five which is better yet six or seven will be amazing. But once the fourth patient tab is open, the system forces you to close pages before you can open a graph which interrupts my workflow. Also, navigating in the Epic environment feels sluggish when opening and closing tabs. It often seems to crawl along which is annoying during a busy session.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10