Epic EHR Reviews
Total 516 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars34%
3
Stars9%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Sarah H.
Medical Practice, 11-50 employees
“Set up a full health overview easily
Pros
Honestly, I can set up my radar altimeter, history and screenshots in Epic. During a single session, I can view all the health, cognitive and financial details. Using it feels like being in the shoes of a clinician, whether a doctor, therapist or other support staff. It can really push a patient toward taking charge of their treatment. For my accounting team, I am able to configure models exactly as needed. It saves time.
Cons
I am annoyed that I can only have four health items visible at once on the screen. I'd prefer instructors to prompt me to open more windows on the workstation. Personally, I think allowing at least five and ideally six, would work much better. It becomes irritating when we're made to remove them after a tiny tab appears once four patient charts are chosen. Also, creating and deleting posts takes time and within the Epic system I'd really like to see that process speeded up.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Nathan
Medical Practice, 500+ employees
“simple navigation
Pros
I really like the program's layout because locating patient records by name or account number is pretty easy and I find the navigation to be very user friendly and simple to use as well.
Cons
cant name anything I dislike about Epic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Medical Practice, 500+ employees
“Easy to jump between chart parts
Pros
It is easy to jump between the different parts of a patient's chart.
Cons
It's hard for me to give a definitive response, though I think the system is very easy to use and receives upgrades every quarter.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Helen
Pharmaceutical, 1000+ employees
“Unlimited Possibilities
Pros
It is a commonly used software so it is easy to work with. It is also easy to search up for patients information.
Cons
It can be annoying at times as the IT team takes a long time to help and the team also makes things more complicated sometimes instead of resolving the issue.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
MJ
Hospital & Health Care, 11-50 employees
More than a year
“Complete Medical Medical Overview of the Patient
Pros
With appropriate training Epic becomes an invaluable investigative tool for patient histories.
Cons
Despite its complexity Epic allows customization based on individual workload and access needs albeit requiring thorough training.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Cathy
Medical Practice, 1-10 employees
More than a year
“Best EMR program
Pros
Moving between sections is seamless in Epic which is widely adopted across hospitals.
Cons
While user-friendly the training duration seems lengthy. Dual screens and mouse functionality can be challenging.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kristen
Performing Arts, 10-49 employees
“finest software to medical communication
Pros
All the data is organised and I can easily look for my medical record. Apart from this, I can also book appointments easily.
Cons
The provider doesnt allow me to text those doctors whom I havent seen in a long time. This is a little irritating but other than that it is an amazing software.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Kasey
Hospital and Health Care, 1000+ employees
“Epic is GREAT!!
Pros
This product is really good to work on. I enjoy using this as this is easy to handle and contains a lot of amazing features
Cons
The records are sometimes challenging and it takes a lot of time for the software to provide us the result we are looking for.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Darpan
Not Specified, 500+ employees
More than a year
“Great EHR tool, no competitiion
Pros
Among various EHR tools Epic stands out for its excellent documentation.
Cons
The backend Clarity database lacks organization in table and column names.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kasey
Hospital & Health Care, 500+ employees
More than a year
“Easy to navigate
Pros
Epics click-through functionality and comprehensiveness make it easy to use.
Cons
Generating reports is tedious and repetitive requiring frequent re-entry of information.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“EpicCare EMR
Pros
After three years of use Epic remains intuitive with a clean interface and comprehensive patient history.
Cons
The help menu needs improvement especially after software updates. A live chat feature with customer support would be beneficial.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sandra
Hospital & Health Care, 500+ employees
More than a year
“Upgrades take away from productivity and revenue.
Pros
While effective before 2021 the latest upgrade is deemed unnecessary and time-consuming.
Cons
Workflow disruptions occur due to excessive filters hindering the assessment of claim issues.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
3
Functionality
3
Helen
Pharmaceuticals, 500+ employees
Less than a year
“Epic Review
Pros
Epic as a widely used EMR software is generally helpful for accessing patient information.
Cons
Resolving issues or adding features to Epic can be frustratingly slow making simple tasks complicated at times.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Yaswini M.
Medical Practice, 500+ employees
“Really impressed with user friendly feel
Pros
I am really impressed with how user friendly Epic feels! It resembles a paper directory and on each page I like most of the header options. It's especially handy when I need to look up biopsy results. I also like that Epic plays nicely on both Mac and PC. Because so many people started working from the office, I noticed how easy it is to use even from home which makes it convenient for everyday use.
Cons
A downside for me is that the interface only lets me open four patient charts at the same time even though there's room on the screen for more. Personally, I would expect at least five and six would be ideal. It becomes annoying because I have to close four patient tabs before I can open a small chart. In addition, navigating sections within the Epic application can feel slow at times and I wish those screens would load a little faster.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Deepthi
Medical Practice, 500+ employees
“excellent for building a digital care roadmap
Pros
From my experience, it makes it easy to build a digital roadmap for patient care, capture histories and grab screenshots when I need them. I can pull medical, psychological and financial information all from a single chart which keeps everything in one place. I also appreciate being able to see the observations and conclusions of anyone involved in care whether it's a clinician, therapist or another provider. It can even motivate patients to take a more active part in coordinating their own care. On top of that, I have the option to create templates for billing or accounting tasks for my practice which is really useful. Overall, modifying instructions or templates tends to take less time than it used to, so routine updates feel more efficient.
Cons
I really don't like that I am limited to viewing only four pieces of health information at a time and I wish administrators would unlock more functionality especially camera access. In my opinion, the system should allow at least five and ideally six, simultaneous items or tabs. Another irritation is that the platform forces me to remove four patient sheets before I can open an additional tab once I already have ones open. Creating and closing pages within Epic feels slow and clunky to me and I'd love for those actions to happen much faster.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Kirsten
Medical Practice, 11-50 employees
More than a year
“As a patient, Epic is the best thing that has happened to medical care communication.
Pros
Within this software I can communicate with my doctors access my data review past visits make appointments and manage prescriptions all neatly organized for me.
Cons
The program is well-designed but its frustrating that I cant message doctors I havent seen in over two years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Adam
Mental Health Care, 500+ employees
Less than 6 Months
“One of the best EMS products I've used
Pros
This software provides a comprehensive view of patient charts across different care levels with a helpful auto-save feature.
Cons
Initially intimidating with a steep learning curve its easy to get lost in its features at times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Julie M
Registered Nurse, 500+ employees
“Excellent for Healthcare
Pros
As a person who doesnt know much, Epic made charting easy and simple for me. Everything is very well organized and easy to understand.
Cons
None.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Nikki S
OT, 500+ employees
“Good software
Pros
Documentation and charting are the two best parts of this software.
Cons
I wish the software would "talk" to other pages more.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Vanessa M
Laboratory Supervisor, 11-50 employees
“Youll get the hang of it
Pros
Integration is so simple and easy. Fixing erroneous orders is easy. Epic has also helped in improving internal communication.
Cons
Since we are not utilizing this software to its fullest, we cant really say anything negative about Epic but it takes a little time to understand it.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9