Epic EHR Reviews
Total 516 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars34%
3
Stars9%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Megan
Hospital & Health Care, 500+ employees
Less than 6 Months
“Epic EMR
Pros
Epic offers detailed patient information and robust provider tracking features for communications.
Cons
Certain features lack error correction options making it challenging to rectify mistakes in the chart.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Noel G
Pediatrician, 1-10 employees
“Best in the game
Pros
Making payments, scheduling, billing, everything is just so simple with the help of Epic EMR. It is my number one choice.
Cons
Customizing in some areas can be a little tricky.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Tanya L
Not Specified, 500+ employees
“Good software
Pros
I love how I can easily use smart phrases with this software and makes sentences look more appealing. The software allows a high level of customization. Excellent features.
Cons
When there are slight changes in the software, I get very annoying to understand them because the software is too advanced.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Audra
Partners, 500+ employees
“very smart software
Pros
it makes my job so much easier by doing half the work.
Cons
It takes some time to build your templates and get used to them.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Tiffany
Telemed, 101-500 employees
“It is helpful to us
Pros
it is great with billing.
Cons
cant say I dislike anything so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jason R
Physician, 1-10 employees
“It works ok
Pros
I like that you can get summaries instead of having to search for each specific item for pages and pages.
Cons
Still finding new features I didnt know were available. Not the easiest to learn.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Kim
Hospital & Health Care, 1-10 employees
More than a year
“Epic EMR review
Pros
Its user-friendly offers many reporting features and minimizes clicks with each upgrade.
Cons
Some external testing devices dont integrate with the system.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Great software for Healthcare
Pros
Highly efficient and user-friendly this software simplifies patient charting and navigation.
Cons
I believe there should be shortcuts and enhancements to improve user-friendliness further.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Katherine
Mental Health Care, 11-50 employees
More than a year
“EPIC review
Pros
I appreciate having all a patients records stored in one place facilitating care coordination.
Cons
The user interface feels confusing and redundant especially for mental healthcare.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
JEFF
Hospitality, 500+ employees
Less than a year
“EpicCare EMR
Pros
Epic has become the go-to integrated software for my healthcare providers ensuring seamless communication via the patient portal.
Cons
Initially there were glitches during launch but theyve been resolved and users are now comfortable with the system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Charlotte
Hospital & Health Care, 500+ employees
More than a year
“Organized Overview for Patient Care
Pros
This software enables easy tracking and access to patient charts with continual improvements enhancing usability.
Cons
Software updates sometimes felt unnecessary with more pressing day-to-day changes needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Erin
Contra Costa Pathology Associates, 11-50 employees
“overall it was great
Pros
the different features are very useful.
Cons
it does not support scanned documents.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Loan L
Resident Physician , 500+ employees
“A lot of functions and updates are needed
Pros
Yes, it works and I like how much information is available over here.
Cons
The user interface is so bad. It is not simple or intuitive at all. Customer service needs a lot of work.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
CARL L
Physician, 500+ employees
“Efficient and intelligent
Pros
The patient portal is the best feature of EPIC EMR. Lab orders are also great and very useful.
Cons
Sometimes the way its organized is not very logical and can get annoying.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Liz
Hospice of Michigan, 500+ employees
“Once you get the hang of it; nothing is better!
Pros
This software has a lot of features that many do not have. It creates records that are easier to access for medical providers!
Cons
There are so many features that sometimes you might find yourself confused. While you can create shortcuts its a long process.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Audra
Hospital & Health Care, 500+ employees
More than a year
“Easy to use documenation
Pros
Smartphrases in Epic streamline documentation significantly boosting speed and efficiency.
Cons
Building templates and creating workflows is time-consuming initially but pays off later.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Tiffany
Medical Practice, 101-500 employees
Less than a year
“Successful Program
Pros
As an emergency answering service employee I quickly adapted to using Epic for billing medical records and appointment setting.
Cons
So far I havent encountered any drawbacks with this app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Liz
Hospice of Michigan, 500+ employees
“Works pretty great for us!
Pros
It lets us have multiple users across the organization. They also have a lot of features that a lot of other software does not.
Cons
Shortcuts are very difficult to create!
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Liz
Hospital & Health Care, 500+ employees
More than a year
“Works great, when you know how to use it
Pros
Epic stands out with multiple features not found in other medical record software facilitating easy access across hospital systems.
Cons
The abundance of features makes navigation challenging and shortcuts arent easily accessible.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Heather
Carris Health, 500+ employees
“decent
Pros
lots of functions.
Cons
the learning curve needs to be overcome.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9