Epic EMR

Epic EHR Reviews

Claimed

Claimed

Total 516 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

34%

3

Stars

9%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

M
Megan

Healthcare, 500+ employees

Less than 6 Months

4.0

“Epic EMR”

Pros

Epic offers detailed patient information and robust provider tracking features for communications.

Cons

Certain features lack error correction options making it challenging to rectify mistakes in the chart.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

NG
Noel G

Pediatrician, 1-10 employees

4.0

“Best in the game”

Pros

Making payments, scheduling, billing, everything is just so simple with the help of Epic EMR. It is my number one choice.

Cons

Customizing in some areas can be a little tricky.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

9

TL
Tanya L

Not Specified, 500+ employees

4.0

“Good software”

Pros

I love how I can easily use smart phrases with this software and makes sentences look more appealing. The software allows a high level of customization. Excellent features.

Cons

When there are slight changes in the software, I get very annoying to understand them because the software is too advanced.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

A
Audra

Partners, 500+ employees

4.0

“very smart software”

Pros

it makes my job so much easier by doing half the work.

Cons

It takes some time to build your templates and get used to them.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

T
Tiffany

Telemed, 101-500 employees

5.0

“It is helpful to us”

Pros

it is great with billing.

Cons

cant say I dislike anything so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JR
Jason R

Physician, 1-10 employees

4.0

“It works ok ”

Pros

I like that you can get summaries instead of having to search for each specific item for pages and pages.

Cons

Still finding new features I didnt know were available. Not the easiest to learn.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

K
Kim

Healthcare, 1-10 employees

More than a year

5.0

“Epic EMR review”

Pros

Its user-friendly offers many reporting features and minimizes clicks with each upgrade.

Cons

Some external testing devices dont integrate with the system.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

“Great software for Healthcare”

Pros

Highly efficient and user-friendly this software simplifies patient charting and navigation.

Cons

I believe there should be shortcuts and enhancements to improve user-friendliness further.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K
Katherine

Healthcare, 11-50 employees

More than a year

3.0

“EPIC review”

Pros

I appreciate having all a patients records stored in one place facilitating care coordination.

Cons

The user interface feels confusing and redundant especially for mental healthcare.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

4

J
JEFF

Healthcare, 500+ employees

Less than a year

5.0

“EpicCare EMR”

Pros

Epic has become the go-to integrated software for my healthcare providers ensuring seamless communication via the patient portal.

Cons

Initially there were glitches during launch but theyve been resolved and users are now comfortable with the system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

C
Charlotte

Healthcare, 500+ employees

More than a year

5.0

“Organized Overview for Patient Care”

Pros

This software enables easy tracking and access to patient charts with continual improvements enhancing usability.

Cons

Software updates sometimes felt unnecessary with more pressing day-to-day changes needed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

E
Erin

Contra Costa Pathology Associates, 11-50 employees

4.0

“overall it was great”

Pros

the different features are very useful.

Cons

it does not support scanned documents.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

LL
Loan L

Resident Physician , 500+ employees

3.0

“A lot of functions and updates are needed”

Pros

Yes, it works and I like how much information is available over here.

Cons

The user interface is so bad. It is not simple or intuitive at all. Customer service needs a lot of work.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

CL
CARL L

Physician, 500+ employees

4.0

“Efficient and intelligent”

Pros

The patient portal is the best feature of EPIC EMR. Lab orders are also great and very useful.

Cons

Sometimes the way its organized is not very logical and can get annoying.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

L
Liz

Hospice of Michigan, 500+ employees

4.0

“Once you get the hang of it; nothing is better!”

Pros

This software has a lot of features that many do not have. It creates records that are easier to access for medical providers!

Cons

There are so many features that sometimes you might find yourself confused. While you can create shortcuts its a long process.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A
Audra

Healthcare, 500+ employees

More than a year

4.0

“Easy to use documenation”

Pros

Smartphrases in Epic streamline documentation significantly boosting speed and efficiency.

Cons

Building templates and creating workflows is time-consuming initially but pays off later.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

T
Tiffany

Medical Practice, 101-500 employees

Less than a year

4.0

“Successful Program”

Pros

As an emergency answering service employee I quickly adapted to using Epic for billing medical records and appointment setting.

Cons

So far I havent encountered any drawbacks with this app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

L
Liz

Hospice of Michigan, 500+ employees

4.0

“Works pretty great for us!”

Pros

It lets us have multiple users across the organization. They also have a lot of features that a lot of other software does not.

Cons

Shortcuts are very difficult to create!

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

L
Liz

Healthcare, 500+ employees

More than a year

4.0

“Works great, when you know how to use it”

Pros

Epic stands out with multiple features not found in other medical record software facilitating easy access across hospital systems.

Cons

The abundance of features makes navigation challenging and shortcuts arent easily accessible.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

H
Heather

Carris Health, 500+ employees

4.0

“decent”

Pros

lots of functions.

Cons

the learning curve needs to be overcome.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9