Epic EHR Reviews
Total 516 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars34%
3
Stars9%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Catherine
Hospital & Health Care, 500+ employees
More than a year
“Epic User
Pros
With appropriate setup physical therapy notes can be completed in just five minutes using Epic.
Cons
Lack of therapy-specific templates requires building them individually.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
lisa
Medical Practice, 1-10 employees
“Epic is great!
Pros
Epic offers a wide array of options great search tools and user-friendly features.
Cons
Difficulty finding the online option and some devices lack offline saving options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“The best EMR, bar none
Pros
EPIC streamlines clinician workflows with quick note-writing easy order placement and seamless integration with other EPIC users.
Cons
Dependency on a stable internet connection poses issues if the connection goes down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Hospital, 101-500 employees
“bridged organizational gap
Pros
it is simple and self-explanatory in terms of use.
Cons
charting by exception creates some problems.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Megan
Medical Practice, 500+ employees
More than a year
“once you learn all the shortcuts, life couldn't be easier
Pros
Despite its complexity EPICs functionality aesthetics and interoperability make it highly valuable for healthcare professionals.
Cons
The programs complexity requires time to understand with no comprehensive handbook for shortcuts and tips.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Tania
Hospital & Health Care, 500+ employees
Less than 6 Months
“Current EMR
Pros
Using Epic at my hospital has been a positive experience once I got used to it. I appreciate the ease of finding recent patients and navigating the system.
Cons
Epic is well-organized and easy to use once youre familiar with it. I wish I could change how my name is displayed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
hong
Medical Practice, 500+ employees
More than a year
“impressive
Pros
Epic provides easy access to all records functions referrals and appointments with an appealing interface.
Cons
It should offer a way to change a patients date of birth without creating duplicate records.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Powerful but complex
Pros
Epic is a powerful suite of EMR products producing clear and readable documentation.
Cons
The softwares multiple methods for performing functions can be confusing and not user-friendly.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
6
Functionality
8
Tina
Not Specified, 500+ employees
More than a year
“Epic is the place to go
Pros
With comprehensive training Epic becomes easy to navigate and offers features like patient photo integration.
Cons
Simplifying the steps to achieve goals would enhance usability in the future.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
Hospital & Health Care, 500+ employees
More than a year
“Great set up
Pros
Epics chart viewing and documentation features are user-friendly especially with smart text assistance.
Cons
I wish I could see reports of my documentation history simplifying searches for specific notes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
TEQUILA
Hospital & Health Care, 500+ employees
More than a year
“Innovation
Pros
I love Epic for its simplicity and user-friendliness.
Cons
It should automatically indicate whether a code requires authorization or not.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Medical Practice, 500+ employees
More than a year
“Epic
Pros
Epic stands out as a top-notch EMR in a world of subpar options.
Cons
Like many EMR systems it can be tedious and burdensome at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua
Hospital & Health Care, 500+ employees
More than a year
“The best around, but that isn't saying much
Pros
While Epic has some great functionality its still the best among EMRs. Its clean design and shortcuts enhance usability.
Cons
While initially clean and user-friendly Epics excessive clicks and frequent updates can be frustrating.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Sarah
Hospital & Health Care, 500+ employees
More than a year
“Epic helpful EMR for hospital setting
Pros
Epic is the first EMR Ive used since ACA implementation. Its customizable features and easy navigation make documentation and billing straightforward.
Cons
Templates are thorough but rigid making customization challenging and navigation time-consuming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michelle W.
Medical Practice, 101-500 employees
More than a year
“Loved keeping multiple screens open
Pros
One feature I really loved was being able to keep multiple patient screens open simultaneously like I am pretty sure up to five at once which made it easy to switch between five different patients and the blue-and-yellow color scheme was gentle on my eyes.
Cons
I felt the interface was a bit outdated for modern software and I couldn't make payments directly through the site which forced me to enter payment information elsewhere.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ciara F.
Medical Practice, 1-10 employees
Less than a year
“Many personalization options!
Pros
With so many personalization options, I can tailor Epic to fit how I work, making my account much more effective for my specific workflow and needs.
Cons
As a therapy student who required my supervisor to co-sign my notes, I found learning to use the system fairly tricky. Eventually my supervisor and I worked out a workflow that satisfied the facility's requirements but the whole process remained rather inefficient. It took a lot of trial and error before we landed on a method that met documentation standards.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Tanya L.
Hospital & Health Care, 500+ employees
More than a year
“Personalize smart phrases for smoother workflow
Pros
I really like how I can personalize so many things in Epic such as using smart phrases, phrase sets, dot-phrases and my frequently used orders makes my workflow so much smoother and faster on a regular basis.
Cons
At times, I find Epic can be so feature-rich that staying on top of all the updates becomes challenging. I have found that taking Epic training classes helps me bridge that gap and makes those transitions manageable.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Sinthia
Medical Practice, 500+ employees
Less than 6 months
“Everything consolidated in a single platform
Pros
One thing I really like is having everything consolidated in a single platform. For example, I can pull up medical records, communicate with patients, reach out to other providers and review multiple face notes from different clinicians.
Cons
I get that it's HIPAA compliant but I find it frustrating to have to sign out and sign back in every single time which interrupts my workflow and gets a bit tiresome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Noel G.
Hospital & Health Care, 1-10 employees
More than a year
“User friendly with excellent iphone app
Pros
I am genuinely impressed with how user-friendly the system is overall. After I created a set of personal templates it became extremely quick and effortless to produce a detailed, high-quality note that captured meaningful information rather than filler. I mostly use it in the nursery setting and the iPhone app in particular stands out as the best EMR app I have worked with. It signs me in very fast and puts most of the tools we rely on right at my fingertips. The only real limitation I have found with the mobile app is that I cannot place orders from it which is the one thing I wish it could do.
Cons
When it came time to tweak settings to my liking, I discovered that while using the software is easy once it's customized, doing the customizing yourself feels like you need a software engineering degree. Luckily I had colleagues help during implementation to tailor it exactly as I wanted. Without that assistance, I would find it hard to make changes on my own if a need arose.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Elizabeth E.
Medical Practice, 101-500 employees
Less than 6 months
“Easy to use
Pros
The system is so easy to use and genuinely user-friendly. I find it helpful that it gives several different ways to accomplish the same task which fits varying learning styles and individual preferences. For instance I can advance using the space bar, arrow keys or my mouse.
Cons
In the acute care setting, I find the software gets pretty chaotic when multiple disciplines come into play. There are lots of overlapping flowcharts and duplicated data and the layout makes it easy for me to accidentally enter information into someone else's note or flowsheet if I am not paying close attention.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10