Total 516 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

34%

3

Stars

9%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

C

Catherine

Hospital & Health Care, 500+ employees

More than a year

4.0
June 2020

Epic User

Pros

With appropriate setup physical therapy notes can be completed in just five minutes using Epic.

Cons

Lack of therapy-specific templates requires building them individually.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

L

lisa

Medical Practice, 1-10 employees

5.0
June 2020

Epic is great!

Pros

Epic offers a wide array of options great search tools and user-friendly features.

Cons

Difficulty finding the online option and some devices lack offline saving options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
June 2020

The best EMR, bar none

Pros

EPIC streamlines clinician workflows with quick note-writing easy order placement and seamless integration with other EPIC users.

Cons

Dependency on a stable internet connection poses issues if the connection goes down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heather

Hospital, 101-500 employees

4.0
May 2020

bridged organizational gap

Pros

it is simple and self-explanatory in terms of use.

Cons

charting by exception creates some problems.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

M

Megan

Medical Practice, 500+ employees

More than a year

5.0
May 2020

once you learn all the shortcuts, life couldn't be easier

Pros

Despite its complexity EPICs functionality aesthetics and interoperability make it highly valuable for healthcare professionals.

Cons

The programs complexity requires time to understand with no comprehensive handbook for shortcuts and tips.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

T

Tania

Hospital & Health Care, 500+ employees

Less than 6 Months

5.0
May 2020

Current EMR

Pros

Using Epic at my hospital has been a positive experience once I got used to it. I appreciate the ease of finding recent patients and navigating the system.

Cons

Epic is well-organized and easy to use once youre familiar with it. I wish I could change how my name is displayed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

hong

Medical Practice, 500+ employees

More than a year

5.0
April 2020

impressive

Pros

Epic provides easy access to all records functions referrals and appointments with an appealing interface.

Cons

It should offer a way to change a patients date of birth without creating duplicate records.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
April 2020

Powerful but complex

Pros

Epic is a powerful suite of EMR products producing clear and readable documentation.

Cons

The softwares multiple methods for performing functions can be confusing and not user-friendly.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

6

Functionality

8

T

Tina

Not Specified, 500+ employees

More than a year

5.0
April 2020

Epic is the place to go

Pros

With comprehensive training Epic becomes easy to navigate and offers features like patient photo integration.

Cons

Simplifying the steps to achieve goals would enhance usability in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rachel

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2020

Great set up

Pros

Epics chart viewing and documentation features are user-friendly especially with smart text assistance.

Cons

I wish I could see reports of my documentation history simplifying searches for specific notes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

T

TEQUILA

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2020

Innovation

Pros

I love Epic for its simplicity and user-friendliness.

Cons

It should automatically indicate whether a code requires authorization or not.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paul

Medical Practice, 500+ employees

More than a year

5.0
March 2020

Epic

Pros

Epic stands out as a top-notch EMR in a world of subpar options.

Cons

Like many EMR systems it can be tedious and burdensome at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joshua

Hospital & Health Care, 500+ employees

More than a year

5.0
March 2020

The best around, but that isn't saying much

Pros

While Epic has some great functionality its still the best among EMRs. Its clean design and shortcuts enhance usability.

Cons

While initially clean and user-friendly Epics excessive clicks and frequent updates can be frustrating.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

S

Sarah

Hospital & Health Care, 500+ employees

More than a year

5.0
March 2020

Epic helpful EMR for hospital setting

Pros

Epic is the first EMR Ive used since ACA implementation. Its customizable features and easy navigation make documentation and billing straightforward.

Cons

Templates are thorough but rigid making customization challenging and navigation time-consuming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MW

Michelle W.

Medical Practice, 101-500 employees

More than a year

5.0
February 2020

Loved keeping multiple screens open

Pros

One feature I really loved was being able to keep multiple patient screens open simultaneously like I am pretty sure up to five at once which made it easy to switch between five different patients and the blue-and-yellow color scheme was gentle on my eyes.

Cons

I felt the interface was a bit outdated for modern software and I couldn't make payments directly through the site which forced me to enter payment information elsewhere.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

CF

Ciara F.

Medical Practice, 1-10 employees

Less than a year

5.0
February 2020

Many personalization options!

Pros

With so many personalization options, I can tailor Epic to fit how I work, making my account much more effective for my specific workflow and needs.

Cons

As a therapy student who required my supervisor to co-sign my notes, I found learning to use the system fairly tricky. Eventually my supervisor and I worked out a workflow that satisfied the facility's requirements but the whole process remained rather inefficient. It took a lot of trial and error before we landed on a method that met documentation standards.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

TL

Tanya L.

Hospital & Health Care, 500+ employees

More than a year

5.0
February 2020

Personalize smart phrases for smoother workflow

Pros

I really like how I can personalize so many things in Epic such as using smart phrases, phrase sets, dot-phrases and my frequently used orders makes my workflow so much smoother and faster on a regular basis.

Cons

At times, I find Epic can be so feature-rich that staying on top of all the updates becomes challenging. I have found that taking Epic training classes helps me bridge that gap and makes those transitions manageable.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S

Sinthia

Medical Practice, 500+ employees

Less than 6 months

5.0
February 2020

Everything consolidated in a single platform

Pros

One thing I really like is having everything consolidated in a single platform. For example, I can pull up medical records, communicate with patients, reach out to other providers and review multiple face notes from different clinicians.

Cons

I get that it's HIPAA compliant but I find it frustrating to have to sign out and sign back in every single time which interrupts my workflow and gets a bit tiresome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NG

Noel G.

Hospital & Health Care, 1-10 employees

More than a year

5.0
January 2020

User friendly with excellent iphone app

Pros

I am genuinely impressed with how user-friendly the system is overall. After I created a set of personal templates it became extremely quick and effortless to produce a detailed, high-quality note that captured meaningful information rather than filler. I mostly use it in the nursery setting and the iPhone app in particular stands out as the best EMR app I have worked with. It signs me in very fast and puts most of the tools we rely on right at my fingertips. The only real limitation I have found with the mobile app is that I cannot place orders from it which is the one thing I wish it could do.

Cons

When it came time to tweak settings to my liking, I discovered that while using the software is easy once it's customized, doing the customizing yourself feels like you need a software engineering degree. Luckily I had colleagues help during implementation to tailor it exactly as I wanted. Without that assistance, I would find it hard to make changes on my own if a need arose.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EE

Elizabeth E.

Medical Practice, 101-500 employees

Less than 6 months

5.0
January 2020

Easy to use

Pros

The system is so easy to use and genuinely user-friendly. I find it helpful that it gives several different ways to accomplish the same task which fits varying learning styles and individual preferences. For instance I can advance using the space bar, arrow keys or my mouse.

Cons

In the acute care setting, I find the software gets pretty chaotic when multiple disciplines come into play. There are lots of overlapping flowcharts and duplicated data and the layout makes it easy for me to accidentally enter information into someone else's note or flowsheet if I am not paying close attention.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10