Epic EHR Reviews

“Great accuracy

Pros

Epic has several key attributes that stand out, including timeliness, accuracy, completeness, efficiency and affordability.

Cons

NO CONS. EpicCare is commendable for being affordable, accessible, complete, well-recognized, and reliable.

“System glitches

Pros

Accessing all patient information is incredibly easy with Epic.

Cons

There have been occasional system stalls and issues with document printing.

“It is not for me

Pros

I like having access to other EMRs through Epic and the automatic capitalization feature for sentence beginnings.

Cons

I have some minor and major grievances regarding EpicCare. Minorly certain .HM phrases pull in the wrong date while majorly my user account was inexplicably disabled during a crucial moment disrupting my workflow significantly.

“Distinct screens but limiting workflow

Pros

I like that every job title gets a distinct screen tailored only to the tasks they need to perform.

Cons

It is frustrating because it forces you to follow a complex step by step workflow that can feel limiting.

“User friendly interface feels effortless

Pros

What I like is how user friendly the interface feels. Having come from Cerner, making the leap to Epic felt relatively effortless for me. Another plus is that I can tailor the viewer and interface so it highlights the tools and information I rely on most.

Cons

It frustrates me that on occasion the system blocks progress until you acknowledge the 'hardstops' which is especially annoying when I am trying to move quickly.

“Epic and Epic Rover Review

Pros

The mobility of the app is commendable but I hope to see improvements and expansions especially regarding home health care.

Cons

Navigating Epic on the office computer can be daunting due to the multitude of pages to search through.

“Impressive range of excellent features

Pros

There's an impressive range of features covering every service we provide and the medical billing functionality in particular is excellent. I was able to tailor the system to fit my facility's workflow and whenever I needed assistance the customer support team was fantastic. I genuinely loved EPIC as it is a solid 10 out of 10 and now that I have moved to a job using Carepaths, I find myself really missing EPIC.

Cons

Learning EPIC has been challenging for me because it offers so many features and multiple ways to complete tasks which can be overwhelming. On top of that, frequent updates often rearrange workflows and settings, so I repeatedly have to spend time relearning parts of the system until I feel comfortable again.

“Pretty easy to use for progress notes

Pros

It is pretty easy to use and it lets me sign progress notes whenever it's convenient for me.

Cons

However, I find it frustrating that I have to click through so many pages to get where I need.

“Worst ever for front desk scheduling

Pros

The ability to prioritize the schedule by time or patient name is the sole feature I appreciate about Epic.

Cons

It seems imperative that the developers of EpicCare experience its usage firsthand to understand its shortcomings. The constant changes and introduction of features like bookit complicate tasks leading to errors and inefficiencies.

“Really appreciate care everywhere access!

Pros

I really appreciate Care Everywhere because it lets me access patient charts from different hospitals and facilities.

Cons

Sometimes I have to click through too many screens to locate specific information.

“Simple view of all patient details

Pros

Using EPIC made it simple for the hospital and medical teams to view all the details about a patient and their care. Whenever I needed billing or financial details, I never had to hunt around. Also accessing patient records was fairly simple and quick.

Cons

At times the system had so many nested subcategories that finding something specific, like a patient's medication list, involved an excessive amount of clicking. We often had to drill down through multiple menus before finally reaching the exact category we needed.

“Easy client lookup with reminder memos

Pros

We can look up a client's record using their first and last name, mailing address or phone number which makes finding client details really easy. I also like the reminder memo feature since it helps keep track of tasks and supports our daily workflow.

Cons

I cannot search for clients by their location address and that limitation frustrates me because it would be helpful to locate records more flexibly when addresses are the only details I have.

“EPIC charting in the hospital

Pros

This program is straightforward to navigate and reliable for nurse charting with easily accessible documentation.

Cons

The plethora of charting options coupled with extensive answer choices makes the process cumbersome. Simplifying options to the most common ones with a comment area for unique responses could enhance usability.

“Suboptimal at best

Pros

Epics widespread usage across health systems facilitates cross-communication although its modular nature limits some interoperability.

Cons

EpicCare primarily designed for billing purposes falls short in catering to patient care needs. Its interface reminiscent of outdated software lacks user-friendliness and hides essential options under layers of tabs.

“Has made my job easier

Pros

One-click solutions streamline navigation within the software eliminating the need for extensive searching.

Cons

Adjusting to the billing portion of Epic took some time.

“Really enjoy the automation of features

Pros

I enjoy the variety of features and being able to automate and pre-fill things when documenting encounters.

Cons

With so many features, it took me quite some time to learn to be efficient with Epic, though there are classes available to help new users too.

“Smart phrases for faster documentation

Pros

I really like the smart phrases and the customization as they make documenting so much faster and virtually effortless.

Cons

From my experience, the database search is clunky and the overall layout feels illogical and hard to navigate. Plus I'd suggest pairing a clinician with an engineer to redesign it for smoother, more user friendly workflows.

“Go-To EMR for our clinics chain

Pros

Subscribing to EpicCare in late 2021 was the best choice we made for our IL chain of clinics, which all work on a centralized EHR system. No service lags or missing features. Complex patient charting and billing are a breeze!

Cons

A bit expensive but totally worth it (we got a good deal recommendation through Software Finder’s reps).

“Epic

Pros

Even as a first-time user I found Epic easy to navigate and training was completed within a day.

Cons

It would be beneficial if Epic supported uploading for syngo and ambria.

“One of the best

Pros

Epic offers extensive capabilities for patient care making it easy to input review and protect patient information securely.

Cons

While Epic can be overwhelming especially for individuals less proficient with computers once mastered it facilitates smooth workflow.