Epic EHR Reviews
Total 516 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars34%
3
Stars9%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
David
Hospital & Health Care, 500+ employees
More than a year
“Great EMR
Pros
As the standard for electronic medical records Epics user-friendly interface enhances efficiency in the workplace.
Cons
The cost of Epic particularly for private practices leans towards the pricey side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caroline B. Z.
State Maternity Clinic, OH, 15-19 employees
“Solid choice for OB-GYN centers/clinics
Pros
Epic is the top EHR choice in our book for OB-GYN patient-record taking and interdisciplinary history transfers. It delivers – whether we’re working on an emergency case or regular, out-patient, checkups; completely minimizing the need for manual entries.
Cons
Default plans are expensive; see if you can get a custom pricing arrangement for your practice (saves a TON in monthly charges).
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Zachary
Hospital & Health Care, 500+ employees
More than a year
“Easiest, most intuitive charting software I've used to date
Pros
Customizable charting features and seamless integration of outside patient information contribute to Epics appeal along with patient-friendly features like MyChart messaging.
Cons
Comparatively Epic still lacks the user-friendly appeal of non-EMR software like social media or HubSpot which offer more aesthetically pleasing and intuitive workflows.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jeremiah P.
Healthbridges, CA, 1-10 employees
“The most comprehensive EMR - period; requires a lot in payment.
Pros
If you’ve got a decent budget and an appetite for securing the best EMR on the market, don’t look beyond EpicCare. It covers all the clinical workflow basics/bases and makes room for more!
Cons
The system can be ridiculously expensive, so smaller practices might want to look to other vendors. But if you’re a hospital chain or a specialty clinic that can afford the dollars, go for it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Aparna
Hospital & Health Care, 500+ employees
More than a year
“User friendly EMR
Pros
The ease of use personalized options and frequent upgrades make Epic a valuable tool. The versatile search options are particularly helpful.
Cons
Enhancing the Epic inbasket messaging system with additional options such as direct access to the date of service or tracking provider addendums would improve efficiency.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Benjamin
Medical Practice, 101-500 employees
More than a year
“Epic is Aweful
Pros
Billing and coding capabilities are a significant reason for Epics adoption.
Cons
Documenting visits with Epic proves time-consuming due to excessive clicks hard stops and convoluted workflows.
Rating Distribution
Ease of use
2
Value for money
6
Customer Support
4
Functionality
6
Omar
Hospital & Health Care, 101-500 employees
More than a year
“Great Inpatient system
Pros
Compared to Cerner Epic is much simpler to use and offers comprehensive features.
Cons
Transitioning to an outpatient setting with Epic can incur significant costs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jessica
Hospital & Health Care, 500+ employees
More than a year
“Ability for complete healthcare management via one software is a game changer.
Pros
As both a clinical healthcare worker and manager Epic proves to be the ideal EMR for me. Its user-friendliness and versatility make it invaluable allowing customization of views and access levels to streamline tasks like order writing.
Cons
Considering how extensively integrated Epic is within healthcare services its high cost might not be justifiable for individual providers or small healthcare setups.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Rebekka
Travel Nurse Across America, 500+ employees
“Best for Hospitals
Pros
I have worked in several hospitals across America since I was a travel nurse. I have seen that most of them use EpicCare EMR and the PM systems. Out of the others I have used so far, I found EpicCare to be the easiest one. Its customizable and charting takes very little effort as well as time. The lab integration is fantastic.
Cons
We should be able to enlarge the readings so that all the information is being accessed and read at the same time on the same page.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Mary
Hospital & Health Care, 500+ employees
More than a year
“Works well for easy documentation
Pros
Epic offers a quick and straightforward documentation system for daily tasks.
Cons
Updates often seem to merely rearrange elements.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Lynn
Hospital & Health Care, 500+ employees
More than a year
“good value
Pros
I find it swift and efficient to work with.
Cons
Navigating through different sections can be time-consuming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
brandy
Medical Practice, 500+ employees
More than a year
“great was to get information for our patients
Pros
Accessing patient records including CT reports and medication lists is hassle-free with Epic especially when patients cant recall details.
Cons
Currently I cant pinpoint any areas for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Brittany
Hospital & Health Care, 1-10 employees
Less than 6 Months
“Hard to navigate, but not terrible
Pros
Compared to Theranest Epic significantly enhances schedule management making my job much easier.
Cons
I wish there was a designated space for crafting treatment plans for behavioral health.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Jasmine
Providence Medford Medical Center, 500+ employees
“An Amazing EPIC experience
Pros
EpicCare is complex yet simplistic, but only in the best way. The system offers a wide number of functionalities. The good thing about Epic is that if one user is working on or reviewing a chart, it locks out anyone else from accessing it until that user has left that chart. Duplicating and merging different clients is easily done. The system, as a whole, is very well organized and easy to get acquainted with. Even the downtime procedure seems simple once learned.
Cons
Cannot think of anything I do not like about it. The system works wonders in all its roles for all fields.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ashley
Hospital & Health Care, 101-500 employees
More than a year
“Everyday user
Pros
As a Social Worker I find Epics multitude of features indispensable for daily tasks including charting notes secure chats assessments and more. Customizing the layout to display frequently used items adds to its utility.
Cons
The frequent updates and changes especially for newer users can be a tad frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Julie
Mental Health Care, 500+ employees
More than a year
“EPIC for charting
Pros
Once youre accustomed to it Epic proves quite user-friendly offering various ways to view patient charts which is beneficial for providers.
Cons
The abundance of tabs and toolbars sometimes makes it challenging to locate items. Continuous training is necessary to navigate effectively.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Danielle
Hospital & Health Care, 51-100 employees
More than a year
“Great software
Pros
Epic serves as a user-friendly tool for coordinating care among different providers.
Cons
I honestly cant think of any drawbacks with Epic.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Shannon
Hospital & Health Care, 101-500 employees
More than a year
“Harder to learn but full of useful features
Pros
The seamless integration of medical records from external facilities using the same software is Epics standout feature. Its a lifesaver to access outside labs notes and results instantly.
Cons
Sometimes the plethora of features can be overwhelming. Having the option to opt out of certain features would aid in decluttering and focusing.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“EpicCars EMar Review
Pros
I find Epic very easy to use enabling efficient assessment and information retrieval.
Cons
I wonder if its possible to search notes by department although I havent attempted to explore this yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taylor
Medical Practice, 500+ employees
Less than 6 Months
“Epic
Pros
While still learning I appreciate Epics user-friendly interface and plethora of features which streamline charting.
Cons
Currently I dont have any issues to report. Like any EMR mastering it requires a learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10