Total 516 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

34%

3

Stars

9%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

D

David

Hospital & Health Care, 500+ employees

More than a year

5.0
March 2023

Great EMR

Pros

As the standard for electronic medical records Epics user-friendly interface enhances efficiency in the workplace.

Cons

The cost of Epic particularly for private practices leans towards the pricey side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CBZ

Caroline B. Z.

State Maternity Clinic, OH, 15-19 employees

4.0
February 2023

Solid choice for OB-GYN centers/clinics

Pros

Epic is the top EHR choice in our book for OB-GYN patient-record taking and interdisciplinary history transfers. It delivers – whether we’re working on an emergency case or regular, out-patient, checkups; completely minimizing the need for manual entries.

Cons

Default plans are expensive; see if you can get a custom pricing arrangement for your practice (saves a TON in monthly charges).

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

Z

Zachary

Hospital & Health Care, 500+ employees

More than a year

5.0
February 2023

Easiest, most intuitive charting software I've used to date

Pros

Customizable charting features and seamless integration of outside patient information contribute to Epics appeal along with patient-friendly features like MyChart messaging.

Cons

Comparatively Epic still lacks the user-friendly appeal of non-EMR software like social media or HubSpot which offer more aesthetically pleasing and intuitive workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JP

Jeremiah P.

Healthbridges, CA, 1-10 employees

4.0
January 2023

The most comprehensive EMR - period; requires a lot in payment.

Pros

If you’ve got a decent budget and an appetite for securing the best EMR on the market, don’t look beyond EpicCare. It covers all the clinical workflow basics/bases and makes room for more!

Cons

The system can be ridiculously expensive, so smaller practices might want to look to other vendors. But if you’re a hospital chain or a specialty clinic that can afford the dollars, go for it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

A

Aparna

Hospital & Health Care, 500+ employees

More than a year

5.0
January 2023

User friendly EMR

Pros

The ease of use personalized options and frequent upgrades make Epic a valuable tool. The versatile search options are particularly helpful.

Cons

Enhancing the Epic inbasket messaging system with additional options such as direct access to the date of service or tracking provider addendums would improve efficiency.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

B

Benjamin

Medical Practice, 101-500 employees

More than a year

2.0
January 2023

Epic is Aweful

Pros

Billing and coding capabilities are a significant reason for Epics adoption.

Cons

Documenting visits with Epic proves time-consuming due to excessive clicks hard stops and convoluted workflows.

Rating Distribution

Ease of use

2

Value for money

6

Customer Support

4

Functionality

6

O

Omar

Hospital & Health Care, 101-500 employees

More than a year

5.0
January 2023

Great Inpatient system

Pros

Compared to Cerner Epic is much simpler to use and offers comprehensive features.

Cons

Transitioning to an outpatient setting with Epic can incur significant costs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jessica

Hospital & Health Care, 500+ employees

More than a year

5.0
December 2022

Ability for complete healthcare management via one software is a game changer.

Pros

As both a clinical healthcare worker and manager Epic proves to be the ideal EMR for me. Its user-friendliness and versatility make it invaluable allowing customization of views and access levels to streamline tasks like order writing.

Cons

Considering how extensively integrated Epic is within healthcare services its high cost might not be justifiable for individual providers or small healthcare setups.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

R

Rebekka 

Travel Nurse Across America, 500+ employees

5.0
November 2022

Best for Hospitals

Pros

I have worked in several hospitals across America since I was a travel nurse. I have seen that most of them use EpicCare EMR and the PM systems. Out of the others I have used so far, I found EpicCare to be the easiest one. Its customizable and charting takes very little effort as well as time. The lab integration is fantastic.

Cons

We should be able to enlarge the readings so that all the information is being accessed and read at the same time on the same page.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

M

Mary

Hospital & Health Care, 500+ employees

More than a year

5.0
November 2022

Works well for easy documentation

Pros

Epic offers a quick and straightforward documentation system for daily tasks.

Cons

Updates often seem to merely rearrange elements.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

L

Lynn

Hospital & Health Care, 500+ employees

More than a year

5.0
November 2022

good value

Pros

I find it swift and efficient to work with.

Cons

Navigating through different sections can be time-consuming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

brandy

Medical Practice, 500+ employees

More than a year

5.0
November 2022

great was to get information for our patients

Pros

Accessing patient records including CT reports and medication lists is hassle-free with Epic especially when patients cant recall details.

Cons

Currently I cant pinpoint any areas for improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B

Brittany

Hospital & Health Care, 1-10 employees

Less than 6 Months

5.0
November 2022

Hard to navigate, but not terrible

Pros

Compared to Theranest Epic significantly enhances schedule management making my job much easier.

Cons

I wish there was a designated space for crafting treatment plans for behavioral health.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

J

Jasmine

Providence Medford Medical Center, 500+ employees

5.0
October 2022

An Amazing EPIC experience

Pros

EpicCare is complex yet simplistic, but only in the best way. The system offers a wide number of functionalities. The good thing about Epic is that if one user is working on or reviewing a chart, it locks out anyone else from accessing it until that user has left that chart. Duplicating and merging different clients is easily done. The system, as a whole, is very well organized and easy to get acquainted with. Even the downtime procedure seems simple once learned.

Cons

Cannot think of anything I do not like about it. The system works wonders in all its roles for all fields.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Ashley

Hospital & Health Care, 101-500 employees

More than a year

5.0
October 2022

Everyday user

Pros

As a Social Worker I find Epics multitude of features indispensable for daily tasks including charting notes secure chats assessments and more. Customizing the layout to display frequently used items adds to its utility.

Cons

The frequent updates and changes especially for newer users can be a tad frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Julie

Mental Health Care, 500+ employees

More than a year

5.0
October 2022

EPIC for charting

Pros

Once youre accustomed to it Epic proves quite user-friendly offering various ways to view patient charts which is beneficial for providers.

Cons

The abundance of tabs and toolbars sometimes makes it challenging to locate items. Continuous training is necessary to navigate effectively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

D

Danielle

Hospital & Health Care, 51-100 employees

More than a year

5.0
October 2022

Great software

Pros

Epic serves as a user-friendly tool for coordinating care among different providers.

Cons

I honestly cant think of any drawbacks with Epic.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

S

Shannon

Hospital & Health Care, 101-500 employees

More than a year

5.0
October 2022

Harder to learn but full of useful features

Pros

The seamless integration of medical records from external facilities using the same software is Epics standout feature. Its a lifesaver to access outside labs notes and results instantly.

Cons

Sometimes the plethora of features can be overwhelming. Having the option to opt out of certain features would aid in decluttering and focusing.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
October 2022

EpicCars EMar Review

Pros

I find Epic very easy to use enabling efficient assessment and information retrieval.

Cons

I wonder if its possible to search notes by department although I havent attempted to explore this yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Taylor

Medical Practice, 500+ employees

Less than 6 Months

5.0
October 2022

Epic

Pros

While still learning I appreciate Epics user-friendly interface and plethora of features which streamline charting.

Cons

Currently I dont have any issues to report. Like any EMR mastering it requires a learning curve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10