Epic EHR Reviews
Total 516 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars34%
3
Stars9%
2
Stars2%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Julie P.
Medical Practice, 500+ employees
“Tons of reliably guided tabs
Pros
There are a ton of tabs but they reliably guide me to the screens I need and let me jump back and forth fast. I can usually locate the details I am looking for, like orders, infusions and other records.
Cons
There aren't many things that bother me, though from time to time I struggle to locate certain data such as immunization records but by digging through the various tabs I can typically track them down.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sandra
Owensboro Health Regional Hospital, 1000+ employees
“Looking forward to using it for years
Pros
EpicCare EMR has a clean interface with well-designed menus. You can access the complete medical history of your patients with just one click. There are no major glitches or bugs that we came across.
Cons
They should introduce a chat option too in this software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Omasiel
Not Specified, 500+ employees
Less than a year
“Different ways...
Pros
This Software offers numerous options for accessing client information enhancing usability.
Cons
Documents tend to span multiple pages when printed.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Termeh
Medical Practice, 500+ employees
More than a year
“Epic User
Pros
This user-friendly interface especially its insurance billing features stands out compared to other medical software.
Cons
My only gripe with Epic is the lengthy login process which can consume up to 10 minutes at my workplace. However once logged in it operates smoothly and swiftly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
darla
Medical Practice, 500+ employees
More than a year
“epic
Pros
Epics ease of use and workflow features make it a preferred choice.
Cons
Everything about Epic is exceptional theres nothing I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Aaron
Medical Practice, 500+ employees
More than a year
“Epic for patient care
Pros
Despite its many features and high functionality Epic offers customization options once you become familiar with it.
Cons
Learning Epic can be challenging due to its steep learning curve excessive clicks to complete tasks and illogical button placements.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than 6 Months
“Epic is EPIC
Pros
Compared to previous systems Epic is significantly more user-friendly making tasks smoother and more efficient.
Cons
While pricey Epic is undoubtedly worth the investment and I have no complaints regarding its performance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ford
Hospital & Health Care, 500+ employees
More than a year
“Epic as an RN
Pros
As an RN utilizing the brain function for tracking medication schedules and hourly tasks streamlines my day. Additionally its helpful that administration can designate necessary charting sections for each shift.
Cons
I cant think of any downsides because the software meets my needs perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Emily
Events Services, 1-10 employees
More than a year
“I love Epic!!
Pros
It stands out as the most efficient and user-friendly medical software Ive encountered in my five years in healthcare.
Cons
Theres nothing lacking but the hospital system might consider investing in additional features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
chrys
Hospital & Health Care, 500+ employees
More than a year
“EpicCare EMR- easy patient care management
Pros
EpicCare EMRs easy searchability and customizable options both in utility and view are highlights. Its memory of recently entered orders simplifies reordering.
Cons
While EpicCare EMR is searchable I sometimes struggle to locate what I need.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Ana
Ensemble Health, 1000+ employees
“An excellent software
Pros
My experience has been a very positive one. I recommend it to everyone because of its user-friendliness and intuitive design. Very impressive work.
Cons
Not much to say about the cons because it is so user-friendly and we love it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Zachary
WVU Medicine, 1000+ employees
“It is epic
Pros
I have had a very good experience. The interface is really simple and easier to maneuver. The doctors and administrators of the hospital have had no issues. Their jobs are easier than ever.
Cons
It was very overwhelming at first when we saw all the features.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Renee
Medical Practice, 100-499 employees
“A great EMR
Pros
EpicCare EMR software is Easy to use and understand. Everything is put together in an organized manner and EpicCare has made our work easier for us as a lot of time is saved by working on this and there is more than a single way to perform different tasks.
Cons
People who already struggle with technology find it super difficult to use and it usually takes more time than expected to load things or requires many clicks to open any required file.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Rebecca
Bostons Children Hospital, 1000+ employees
“Effective and easy to use
Pros
It is indeed a simple platform with an abundance of customization options and features. The schedule can be organized according to the demographics which makes the workflow speedy. You can create charts in different formats.
Cons
The difference between the doctors and administrators versions of the software is ambiguous.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Kierra M.
Medical Practice, 11-50 employees
“Cuts down on clicks, pretty user friendly
Pros
What I like is that it cuts down on clicks as you usually don't have to press a save button anywhere. occasionally you'll have to click accept but only for specific categories. Overall, I find it pretty user-friendly.
Cons
I find some aspects a bit clunky. there are extra steps that don't seem necessary. It also occasionally alters things without my knowledge.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Naja
Hospital & Health Care, 500+ employees
More than a year
“EPIC EMR User friend medical records system
Pros
Overall the softwares ease of use and accessibility stand out. It allows secure access to patient records from anywhere with an account facilitating data exploration.
Cons
What bothers me most about the software is the extensive training required for system use. However I recognize the importance of users being well-versed in handling patient health information.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Elizabeth
Hospital & Health Care, 500+ employees
More than a year
“Excellent Tool
Pros
This system excels in user-friendliness while ensuring HIPAA compliance and seamless information sharing among healthcare providers.
Cons
I havent encountered any drawbacks this software performs admirably for my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Hospital & Health Care, 500+ employees
More than a year
“EpiCare is easy to use once you get into the flow
Pros
It ensures critical documentation steps arent overlooked.
Cons
If your company lacks high-speed computers the software runs sluggishly.
Rating Distribution
Ease of use
8
Value for money
2
Customer Support
10
Functionality
10
Bei
Hospital & Health Care, 500+ employees
Less than 6 Months
“The worst end
Pros
Care Everywhere facilitates accessing information from other institutions.
Cons
The software rollout at our hospital was a catastrophe. Errors in orders incorrect medication dosages and a lack of experienced users led to potentially dangerous situations. The implementation lacked quality control resulting in constant alerts and confusion.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Wayne
Morning Dew Skin Specialist, 10-49 employees
“Great option for healthcare
Pros
It is very easy to navigate and you can organize the charts into different features. You can decide what you want to keep and discard along with what you want to change.
Cons
There are a few tiny improvements needed here and there and then it would be perfect.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10