EZClaim Reviews

“A lot more complex than I anticipated

Pros

One thing I love is that I can handle sending claims on my own without having to rely on a pricey third-party billing service.

Cons

Trying to integrate the EZClaim billing software with the EZClaim Scheduler, EZClaim Reminder Call and the EZClaim BillFlash Billing program is quite difficult then I expected. Also I really don't like how I have to log into each program separately just to get the information I need. It is frustrating and feels like it should all work seamlessly for me as the user. Having to juggle different websites, usernames and passwords is such a hassle.

“EZClaim is reliable...

Pros

I really like the reports. Also there are so many different ones to choose from and it makes going through the analytics so much easier for me.

Cons

Well I wish there was a way to quickly search at the top of the screen to find a patients balance. As this would help my front office staff tell patients their balance without knowing much about billing in EZClaim.

“Fairly easy to use

Pros

Honeslty I find this software really easy to use. I have been using it for seven years now, so I've worked with both the older version and the current Premier version. To me the sorting and filtering features are quite helpful when it comes to organizing claims.

Cons

Availability of different options to delete multiple authorizations instead of one at a time would be great. Other than this I have no complaints.

“I simply love it!

Pros

EZClaim homepage is quite easy to navigate which I love. Also the tabs make it really easy for me to move around the program without any hassle.

Cons

Faced no issues with integration. So for now I cannot think of anything that needs changing for what we use the program for.

“So far, so happy

Pros

It is packed with great features, and the integration with our clearinghouse is nearly seamless. Also their customer support is quick and responsive. Overall, its a very well-designed product.

Cons

There is not much that I dislike about this. It is a great product that offers great value and great service!

“Customizable solution

Pros

I have come to know that I can use EZClaim to handle billing for all kinds of practices which is great. Also it works well for chiropractic and physical therapy billing, and I've also used it for doctor visits, labs and radiology. In short it is quite versatile.

Cons

I think there should be more report options and a way to store expired primary insurance when it becomes inactive.

“A trustworthy application

Pros

Not only I find EZClaim easy to use but it also sends claims to insurance very quickly.

Cons

I would like it even more if it has future sent claims and posting features.

“A must-have for medical billing

Pros

EZClaim software is very easy to use, the report options are excellent and also it is quite reliable. Plus, the customer service is absolutely the best as whenever I contact them, they are always available.

Cons

I've run into a few minor issues with claims for certain insurance carriers and their specific quirks. There are also some limits when it comes to reconciling claims for secondary insurance coverage, which is a bit annoying.

“I love it!!!

Pros

EZClaim software is so easy to use and also quite accessible for multitasking which helps me a lot in my work.

Cons

Everything is good!! No complaints :) I love this software!!

“Planning to switch

Pros

Our business has used Ezclaim Advanced for many years, and it worked well for us. We upgraded to Ezclaim Premier when Advanced was no longer supported. The new program can do electronic billing directly and auto-post ERAs into the software, saving time on manual data entry. It is also nice to type in a client name to search using the grid features instead of scrolling through long lists to find claims and information.

Cons

Switching from Ezclaim Advanced to Ezclaim Premier was much more complicated and time-consuming than we expected. The new program requires a lot more training for new users to become confident because its more complex. While it's customizable in many ways, it's also inflexible in others, which has been challenging when certain features do not match our practice's needs. It takes more practice to figure out where everything is and how to complete tasks compared to the simpler Advanced version. We liked the simplicity of some features in Advanced that seem unnecessarily complicated in Premier. However, with increased use, it has become more familiar and less cumbersome. One feature change that added extra work for us is that copays and upfront payments in the Ezclaim Scheduler don't automatically carry over to claim creation. We have to go back and disperse payments entered into the scheduler later when creating claims. Since we bill monthly, this adds extra time, confusion, and potential for human error when ensuring all copays are correctly applied.

“Improvements are needed

Pros

Processing claims is so easy with EZClaim. Even though haven't tried other programs, but honestly I can't imagine there would be anything easier than this.

Cons

I am not a fan of the CITRIX system as it constantly times out on me, even if I just step away for five minutes to grab a cup of coffee. Plus the issue we had with the "cloud" was honestly pretty traumatic, and I really hope we don't have to go through that again. On top of that, I have not been able to use the statement system successfully. Basically, I can't bill patients directly from EZClaim and have to rely on my accounting software instead.

“Excellent service and support

Pros

EZ Claim is very easy to use, has great reporting features and has increased my productivity tenfold since I started my business. Also with the help of it I can easily view specific information quickly to structure my priorities, increase revenue and decrease longstanding debt. It has been a game changer for us.

Cons

At times the functions are not entirely intuitive, but the customer service department goes out of its way to ensure we understand everything. They even train us on how to use them and answer all our follow-up questions.

“Basic yet useful

Pros

It is the easiest software I have ever used. Plus it is not at all complicated when it comes to learning. Moreover they have a lot of helpful information on the site, and the staff is very knowledgeable and always willing to help.

Cons

There really isn't anything I don't like that I've found.

“The trial period went amazing

Pros

Mostly easy to use. My journey with EZClaim started as a trial, but later I was so impressed with it that I decided to keep it.

Cons

It does not do everything I did like, such as receiving payments.

“Perfect fit for small clinics

Pros

For our purposes, EZClaim offers the best value for the money. It has enough capabilities to make our billing process smooth.

Cons

The reporting could be a bit more robust, but we can still report on necessary information.

“User-friendly...

Pros

EZClaim is easy to use, which I really like about it. Also it is great for bringing new people on board since it doesn't take much training to get them up to speed. Setting up users and adjusting their settings is quick and straightforward too.

Cons

I have been running into an issue with duplicate service lines. For some reason, the system isn't picking them up or alerting me when they happen. Since we have a few different people entering charges, I have started noticing these duplicates popping up. One thing I'd love to see is having the charge entry start with the date. Right now, it defaults to POS which is always the same for my work. Also it is annoying when we have to back tab just to get to the date field. Also, I wish there was a shortcut to add the claim instead of having to click. I'm a keyboard person, so the more hotkeys and shortcuts there are, the better. It would make things a lot more efficient, and we'd get more entries done faster.

“I strongly recommend it...

Pros

The entire system is pretty simple to use. My favorite feature is the templates. I set up templates for the most common types of appointments which allows me to create and finish a claim in less than 30 seconds. It saves me and my staff a ton of time.

Cons

One thing I did not like is that I have to manually input every new patient. Plus I can't use a CSV upload to add many patients at once.

“Packed with great features

Pros

EZClaim is really simple to use and has all the features I need. Also it is very much affordable.

Cons

Very little that I dislike as it is very easy to use and when I need help, customer service is always available and helpful.

“Good, but not the best

Pros

Not only is it highly intuitive, but I also like the fact that it lets multiple providers use one account.

Cons

I really dislike the downtimes during working hours. This is something that makes me very nervous that it might happen again. I need this to work at full capacity. Also I think the support team needs to be more skilled to prevent these downtimes.

“Has everything I was looking for

Pros

Well I really like how everything flows so easily and how convenient it is to have everything in one place. I don't have to keep jumping between different tabs to create a claim or enter patient info, which makes things a lot simpler.

Cons

One thing I don't like is that we cannot create custom reports or filter what we need for reporting purposes.

“elite billing

Pros

Very organized and easy-to-use software that covers all my billing needs. Great job with registration, claims creation, and statement abilities.

Cons

Not much I dislike, but I would like to see the ability to combine statements for the same guarantor (pediatric billing). I did also like to click on a payment posted in the claim and see the EOB again, like in the posting screen.

“Lifesavers!

Pros

The ease of use. I could teach a non-computer-literate person to use the system quickly and easily. The tutorials are awesome.

Cons

There's nothing I don't like about it.

“Complete Medical Billing System

Pros

Quick and easy to set up and start using. Great support, you can always talk to a person who is kind and helpful. There are many integrated apps and services. We use the clearinghouse TriZetto Provider Solutions, which makes electronic billing simple.

Cons

In a previous version of EZClaim, you could check for updates and download them. Now you must call Support and ask for an update link to be emailed to you.

“EZ Claim is great

Pros

I run a billing company, and I have nothing bad to say about EZ Claim. Whenever a client asks me about software/EHR systems, I always tell them to look at EZ Claim first. The billing part of my work is very easy to do within this program. The reports are comprehensive and easy to understand. The two times I have needed tech support in over two years of being an EZ Claim customer, there was a live person on the phone within a minute, and my problem was resolved quickly.

Cons

There has not been anything I do not like about EZClaim.

“Shelley Gildwarg

Pros

Simple to use, great customer service, and reliable.

Cons

There are many features I don't know how to use, and there are outages at times.

“Great software. Easy peasy

Pros

Easy setup, budget-friendly, and straightforward to use.

Cons

The connection through STEM and TRIZETTO.

“Easy to use and GREAT support

Pros

Simple to use, and the staff goes the extra mile to assist.

Cons

I wish I could see previous or terminated insurances for a patient and copy insurance information from one family member to another.

“Director of Finance

Pros

Reports drop to Excel or Google Sheets, and it is fairly easy to navigate.

Cons

Not all payments are automatically entered into the system. We have to manually update many received payments. I did like an easier drop of reports with the push of a button instead of cut and paste from Libre.

“Helpful for Medicare DME billing

Pros

This software has made it easy to track and reconcile our DME claims with multiple payers.

Cons

It took some time to learn all the details of the system, but overall, it has worked well for us.

“PROHEALTH

Pros

Easy to use and it is exactly what it says - straightforward to use with excellent reporting.

Cons

There is nothing I do not like, really. It does what I need it to do.

“Ezclaim

Pros

I love the cost structure for the billing software and how easy it is to use. The support and their quick response times are great.

Cons

I would like to see new features released faster, but I understand the amount of testing that needs to be done.

“EZClaims=EZ

Pros

The ability to easily switch between provider databases with a click of a button was a major feature I was looking for. Being able to switch databases so quickly makes a big difference when on a call with a provider or patient in another database.

Cons

I would like to see a more updated UI. The interface looks like its from a Windows 98 system. A more modern look would be wonderful.

“Long time user--roughly 15 years??

Pros

Simple to use and great for extracting information.

Cons

I have to pay a monthly subscription. I've been with EZ for over a decade. We have a local version, but to get upgrades, we have to subscribe to a yearly support fee that's very expensive for a company that has only needed support a few times. I would suggest a per-ticket price for support rather than $1000/year just in case you need it.

“EZClaim Advanced

Pros

The billing and scheduling software is simple to use.

Cons

I have not gone live with EZClaim Premier scheduling and billing software yet.

“Simply the best

Pros

Customization is a key selling point. I don't like when something I purchase restricts me, and EZClaim lets me take charge. That's my main reason for choosing them.

Cons

Honestly, anything that's ever been an issue, EZClaim has resolved in one way or another, so: nothing.

“Hate it

Pros

There is nothing I like about the new Premier version.

Cons

You took something easy to use and made it so complicated. I dread using this system now.

“A terrific product, with stupendous support and decades of successful experience using it!

Pros

The features are stable, reliable, and sound. What more can you ask for? The software is continually improving. I have been a loyal and satisfied customer for many years.

Cons

There's nothing not to love. It integrates readily with my work. My only wish is that Intuit/QuickBooks would be more willing to interface with EZClaim's database so we could use one portal for inputting claims data and creating payroll data. I won't hold my breath, but that would be awesome!

“EZClaim Billing Software Review

Pros

This product was much easier to use compared to other billing software we have tried. The templates, in particular, make the billing process quick and simple.

Cons

It would be useful to create folders to group patients by location. It would also be helpful to have short instructional videos on specific tasks or topics instead of signing up for a whole webinar. Additionally, requiring a 9-digit zip code to file is frustrating, as most people do not know the last four digits, so we spend a lot of time looking those up.

“Great Option for DIYers

Pros

I like that there are multiple pathways for getting things done and that the reporting system is robust.

Cons

I wish the codes returned in RMTs were more plain-language so we did know how to handle rejections.

“EZClaim Review

Pros

Easy to navigate, great customer support, and smooth transition from the old database to the new system.

Cons

Just ironing out some of the small details. I wish there was more one-on-one training time or that I had been informed about the small items upfront. It would have made claim filing and statements smoother.

“Worth the $ and training time

Pros

Highly customizable features and extensive help screens.

Cons

Integration was a bit confusing, but support is very helpful and patient.

“Great Service for a Great Priviileges

Pros

Setting up a new account with EZClaim and quickly starting billing was very beneficial. The software is not cumbersome or hard to navigate and makes inputting claims fairly easy. Even with limited billing experience or knowledge, you can still effectively and efficiently submit claims.

Cons

What I like least about EZClaim is its lack of integration with some practice management/EMR software. For instance, we use Practice Fusion with EZClaim, but they are not seamlessly integrated, which creates additional work to correct claims on the backend. Overall, its not a huge problem because we scrub our claims before submission, but seamless integration would be more useful. Also, there is no weekend or after-hours support, which can be frustrating when we experience issues during those times as we bill seven days a week.

“Ez Claim billing

Pros

We really liked the desktop version of this program. Now that it is online, there are features that should still be available but are not, like waiting lists, reminders, and messages.

Cons

Currently, I feel the online cost is too high. It should be around $25 per user instead of $50, considering it does not offer many features that the desktop version did. We also wish EZClaim and NextStep had better communication. We get reminders in NextStep, but they do not translate to the scheduler. Additionally, we need reminders that have nothing to do with clients.

“excellent billing software for billing/coding specialists

Pros

For context, I'm a healthcare provider who also manages "revenue cycle management" for our small multi-specialty clinic. We previously used a billing service, but with our low volume, it was more cost-effective to handle things ourselves. Now that everything is up and running, its simple to spend an hour or two at the end of the week entering claims, processing payments, and handling rejections and denials. The ability to auto-post remittances tied to EFT payments makes the whole process very straightforward. Its good at printing statements and invoices. While it is quirky, it works as expected. Given the complexity of revenue cycle management, I am impressed with EZClaim, and their support was helpful in setting everything up. It is the right tool for the job.

Cons

(Caveat: I have not tried more than one or two other pieces of software.) EZClaim seems to hit the sweet spot between price and functionality, but probably only for experienced coding/billing specialists. For providers less familiar with how this stuff works, there is a steep learning curve and a very involved setup process.

“Review

Pros

The integration aspects are a plus. Thank you.

Cons

We have had some problems accessing the program over the past year.

“My View

Pros

Simple to use with plenty of information that can be added.

Cons

I always have to reinstall the drive to get the program to open at least daily.

“easy to navigate

Pros

Easy to find what you need; navigating multiple tasks at once has been very helpful.

Cons

I can't tell how or why claims are denied.

“Finally a system to make billing easier

Pros

After 19 years with a problematic EMR billing program, it's amazing to see money coming in smoothly and quickly.

Cons

I wish more than one person could be on the program at once for small practices.

“EZ Claim Medical Billing software review

Pros

EZClaim is very adaptable for our billing needs, no matter the payer. We love the ability to duplicate repetitive data in claims, saving us valuable time.

Cons

Some data elements don't copy over from previously billed claims. We wish they would to eliminate duplicate entry claim to claim, especially on UB04 institutional claims.