Genesis Chiropractic Software Reviews

“Amazing support and usability”

Pros

Right from the start, this has been the most user-friendly software I've ever worked with. It handles everything we need, from simple note-taking to billing and it really covers just about everything you could ask for. Having a dedicated customer service contact is a huge plus and whenever we submit a ticket, we get a response almost immediately if there's a question or issue. It really takes a lot off our plate so we can spend more time focusing on our patients.

Cons

Honestly I don't have any complaints. It's an excellent product, very user-friendly and the vendor has been wonderful to work with as well. Anytime we need help, they're quick to respond and very supportive. Overall, it's been excellent.

“simple billing visibility”

Pros

Getting up to speed with this product didn't take long and the insurance billing visibility and reporting are very detailed. The system feels simple to use and the vendor is open to considering client recommendations for future goals and process needs.

Cons

Most of the support is handled through task tracking inside the system which does work well but reaching someone by phone can be difficult. A lot of effort has clearly gone into making the insurance workflow as smooth as possible. That said cash payments to rendering physicians still need improvement especially with more reporting around that area.

“reliable updates and support”

Pros

Keeping everything up to date is part of the package which has been really helpful. The system is user-friendly, stays compliant and having support included in the price adds a lot of value.

Cons

Once in a while someone new seems to get assigned to my billing team and they are not always sure how to handle things right away. The needed details are usually already in the patient's account but they do not always check first. It has only happened a couple of times over the past 10 years and each time the issue was fixed and corrected quickly.

“Helpful team and solid support”

Pros

It's not a perfect system but I know there are people at the company I can reach out to when I need help figuring things out. I've built a really good relationship with the team members who support me the most and that makes a big difference.

Cons

At times, there are some pretty common-sense features or functions that feel like they should already be built in but they just aren't available right now.

“simple to use, backed by an amazing team”

Pros

It's hard to know where to begin but the simplicity of the software really stands out and the team behind the product has been especially impressive.

Cons

An app-based version would definitely be a worthwhile addition. It would be nice to have a mobile app that offers more functionality for the software.

“powerful all-in-one practice management”

Pros

It handles just about EVERYTHING.. scheduling, billing, patient compliance and every metric you need for a thorough evaluation of the practice.

Cons

There's definitely a lot to learn and it isn't the most simple system to use.

“Strong billing, dated platform”

Pros

The billing section is one of the better ones I've used and it offers a pretty solid level of customization.

Cons

A big portion of the platform feels outdated and really needs a major refresh.

“Compliance checks and anywhere access”

Pros

Using Genesis has been a real plus because the system is simple to work with and it helps flag whether notes meet insurance and Medicare compliance requirements. It also includes an ICD-10 search tool built right in and lets you know if the ICD-10 code you're using is actually billable. Since it's web-based, everything is backed up automatically and I can log in from anywhere as long as I have an internet connection.

Cons

At the beginning, learning the software was a bit overwhelming which is pretty normal with any new system. My staff and I needed a few weeks to get comfortable with Genesis. There are quite a few buttons and a lot of them aren't features I end up using. Still, once you know which ones matter for your workflow, getting around the software becomes pretty simple.

“quick notes for initial exams”

Pros

The note-taking side of it especially for initial exams, is very simple and can be completed really quickly.

Cons

Every now and then, I run into a small issue when trying to reschedule patients.

“Tricky scheduling”

Pros

The customer support has been solid and the schedule layout is well organized and easy to follow.

Cons

Setting up multiple appointments can be difficult and more complicated than it should be.

“helpful coaching and fast support”

Pros

Getting answers doesn't take long and the system is simple to work with. Customer service usually gets back to us pretty quickly and the monthly check-ins with our coach do a good job of keeping us on track as providers. The training before going live with the program was also very valuable and made the transition much more beneficial.

Cons

The extra fees tied to collections, along with the technology fees, are a downside.

“packed with useful features”

Pros

There are a lot of different functions built into this software which is something I really appreciate. It covers so much in one place, from scheduling and billing to sending notifications so there is a lot you can do with it.

Cons

Because the program offers so many features, it definitely takes time to get comfortable using it. You have to stay on top of what you've learned and sometimes go back and relearn parts of it.

“Great customer service every step”

Pros

Getting started with the system can feel a bit overwhelming at first but the support team really helps you work through it. They're available whenever questions or concerns come up which makes the learning process much easier.

Cons

During the training call, a lot of time was spent on creating tickets and tasks. I would have preferred more time focused on scheduling, posting and other day-to-day functions.

“helpful for notes and growth”

Pros

Keeping up with my notes has been much more manageable with this software. It's user-friendly overall and the outsourcing support helps me stay on top of the other parts of the business that are important for results and growth.

Cons

There is still a bit of a learning curve at the beginning and I do wish there were more video tutorials available.

“painless icd-10 transition”

Pros

Communication with the office has been excellent and the switch from ICD-9 to ICD-10 went off without any hassle.

Cons

Honestly I don't have any complaints. The system is so simple to use that it's almost impossible to make mistakes.

“Reliable support and efficient workflow”

Pros

Running our office online with Genesis Chiropractic has been really simple. It handles everything we need to keep the practice efficient and successful and the team has consistently been wonderful to work with.

Cons

Honestly I don't have any real complaints. As with any system that involves third-party payers, there are bound to be occasional issues but they've been very minor thanks to how helpful and responsive the team is.

“Custom fit for my practice”

Pros

Being cloud-based and simple has made a big difference for me and it was tailored to match the way I actually practice. That matters a lot to me today. I just don't have the time to deal with some of the other products out there.

Cons

It covers a lot and since my setup is pretty unique, it did take some commitment on my end to get everything in place. Still, it was absolutely worth it.