Genesis Chiropractic Software Reviews

“Keeps pace with my practice”

Pros

Since 2009 this software has grown right alongside my practice. It has continued to evolve over the years and stays current with real-time changes in technology.

Cons

It performs best when used with Google which isn't always possible. A fast WiFi connection or landline internet works best, while hotspots really aren't ideal.

“clear and user-friendly design”

Pros

Right away the layout felt visually simple and comfortable to move through without being overloaded with medical terminology. It stays simple to read and makes sense from both the provider side and the patient side.

Cons

Nothing to complain about here. I ran into no interface issues at all and it never felt overwhelming to use. Everything is simple and fits well within normal business needs.

“friendly onboarding and stellar support”

Pros

Genesis has a very user-friendly system that makes everything simpler, from scheduling appointments to handling documentation. The rollout went more smoothly than I expected because their onboarding process was thorough and well organized. Customer support has been one of the best parts.. quick to respond, knowledgeable and always ready to help a little extra when needed. The training materials are clear and the team is genuinely kind and supportive which made the whole startup process feel a lot less intimidating.

Cons

Getting used to any new EHR comes with a bit of a learning curve at first. Adjusting to different workflows is not always simple when you're already busy managing a practice. Even so, Genesis guided us well through the setup and was there with support at every stage so although it took some time before everything felt natural, we never felt like we had to figure it out by ourselves.

“Helpful staff controls”

Pros

The task manager works really well and the built-in checks and balances are useful for keeping staff accountable and the workflow organized.

Cons

It didn't feel very friendly for a cash-based practice since the software seems designed more for offices that bill insurance. The ledger was also difficult to read and it would have been much better if credits and balances were shown in red and green.

“cloud access and connected billing”

Pros

Being cloud-based makes it convenient to access from anywhere which has been a big plus. The built-in billing and financial tools are also really valuable. Another benefit is that a lot of my colleagues already use Genesis so there's a solid community of like-minded clinicians around it.

Cons

Our onboarding happened during a period of transition within the Genesis ecosystem so there were definitely some growing pains as the company scaled and worked on integrating different business platforms. On top of that, switching to any new EHR comes with challenges. At this point though, we've made it through that rough patch and are in a much better place. It feels really positive now and we're expecting a very productive 2025 and beyond.

“Proactive team every time”

Pros

Whenever questions come up, the team is always incredibly helpful and quick to support us.

Cons

I honestly can't think of anything I dislike about the software.

“cloud-based freedom for notes”

Pros

Having a cloud-based EHR was the top priority for me. I was over being stuck at the office late just to finish my notes. Genesis checked that box and it's clear they've been doing this longer than anyone else.

Cons

Like with any new system, the parts I wasn't familiar with were frustrating at first. Now that I've had more time to learn the software, that has been improving a lot.

“Broken setup and useless support”

Pros

There are features and capabilities built into the software that sounded promising but I could never get them to function properly even after going through a second setup months after the first one was finished. It ended up wasting six months of my time along with a lot of my office manager's time.

Cons

Customer service is a joke so honestly it is not even worth bothering with.

“efficient notes and macros”

Pros

Pretty simple to use overall and the note macros make charting much faster and more efficient.

Cons

Users run into red screens without any explanation for why they appear. There are also occasional problems with appointments not displaying correctly or being marked as conflicts when they really are not. Since I was already familiar with the software, the required training felt a bit excessive.

“Solid documentation and scheduling”

Pros

The documentation and scheduling tools have been really helpful and I also appreciate that the system can email initial patient forms directly to patients and pull that information into SOAP notes.

Cons

Getting answers on tasks can take longer than it should and at times the issue still isn't addressed correctly. Some kind of phone support would make a big difference.

“mixed navigation and support”

Pros

Getting around the system is generally pretty quick although some of the smaller details can end up getting overlooked or lost along the way.

Cons

It can handle a lot of different tasks but the customer service side especially for billing support, really needs improvement.

“GREAT training and billing support”

Pros

The step-by-step Zoom training sessions have been really useful for learning how to navigate the system and understand the billing side of it.

Cons

One thing that stands out is how small everything appears on the screen and it also loads very quickly.

“compliant notes and caring support”

Pros

Our chiropractors have had a really positive experience with the note system because it's simple to use, helps keep documentation and coding more compliant and the customer service has been excellent.

Cons

I'd still like to see better automation for statements once a note is finished and sent to claims. Ideally there would be a way to set a client's statement to automatically go out by email. If that can't happen before the claim is processed, it would still help to have the statement automatically emailed instead of generating a PDF or print file that has to be saved first and then manually sent through email.

“Paperless records that help”

Pros

Keeping track of patient records is simple and being able to work paperless is a big plus.

Cons

At times the system runs slowly and some patient information doesn't save properly which means going back and redoing the work.

“quick to learn and works well”

Pros

I began using the software a few weeks ago and was able to learn it quickly without much trouble.

Cons

I honestly haven't run into any issues so far. It works well for what I need and has handled my day-to-day needs just fine.

“Scheduling and billing delight”

Pros

Scheduling patient appointments is really simple and keeping patient accounts balanced has been just as simple.

Cons

We're still pretty new to the system so it's too early to say whether there's anything we dislike yet.

“faster scheduling and cleaner workflow”

Pros

The daily patient notes look professional and are simple to pull up and taking payments through Fortis is very convenient. The training team has been fantastic and the new-patient process is much faster and more efficient now. It's also really helpful that the doctor has better access to the financial side of the practice and can view the claims workbench.

Cons

The font size is too small and some pages feel overcrowded. We also need individual appointment receipts that show only that day's diagnosis and procedure codes. The only workaround we've found prints every previous visit as well and the text comes out incredibly tiny and difficult to read.

“Powerful reports and integrations”

Pros

There are lots of different reports available and the software is simple to work with. It also connects with other apps like Fortis Payments and Sked which adds a lot of convenience.

Cons

It costs more than some other software options. You also have to use their billing service which takes a percentage and the overall look isn't as polished as you might expect at that price.

“macros save charting time”

Pros

Macros in Genesis have made a big difference by cutting down my charting time and helping reduce the chances of billing mistakes.

Cons

A downside is that some sections don't allow free text and merging notes can be an issue.

“well-designed and efficient”

Pros

The layout is much more simple than the system we used before and the automation has been a big plus. It's simple to work with and overall feels better organized.

Cons

One thing I'd still like to see is a way for the system to automatically verify whether the exams and daily notes meet the required standard for the 9920x code being billed.

“Simple and user-friendly setup”

Pros

Getting around Genesis has been very simple to work with. Everything is laid out clearly, easy to locate and pretty much explains itself.

Cons

Entering patients' insurance information is the part that takes the most effort.

“web-based access and smooth integrations”

Pros

Being web-based has been a huge plus because I can handle work from home and still have all my files right in front of me. I also really appreciate how well it connects with the major processing and texting companies which makes everything feel pretty smooth. It would be even better if they had their own built-in options for that so we could save both money and time.

Cons

Setting up macros takes some effort especially when trying to sort out what I actually need versus what I don't. I've also run into issues with the billing team and it's frustrating to still be stuck doing all the updates and behind-the-scenes work while paying both them and my own staff.

“User-friendly and self-explanatory”

Pros

Even as someone new to it, most of the features make sense right away and are pretty self-explanatory.

Cons

I really haven't run into any major problems with the system. On the very rare occasions something has come up, the outreach team has been excellent about resolving it and explaining it in a simple way so I know how to handle it myself next time.

“patient scheduling and records access”

Pros

Having quick access to patient scheduling, financials and medical records makes the software really convenient to use day to day.

Cons

There's also quite a bit of unused space, along with sections and areas that don't seem to serve much purpose.

“Friendly setup and helpful customer care”

Pros

Getting started only took a day of training and the software felt very user friendly right away. Whenever questions come up, the support team is always there and ready to help.

Cons

Like any new software it still takes some effort and time to learn how to use it properly.

“cloud tools with frustrating onboarding”

Pros

Task management works well, it's cloud-based, it connects with Blue IQ and having multiple locations on the same platform is definitely useful.

Cons

The Blue IQ integration hasn't been nearly as good as it was with ChiroTouch. The accounting side is lacking and the platform feels inconsistent in both how it works and how processes are handled. Onboarding was incredibly stressful and setting up macros by an entire note "type" instead of individually has been frustrating. Even after 6 weeks, I'm still waiting on answers to questions that are delaying business.

“Good fit for busy clinics”

Pros

Running a busy chiropractic office is much more manageable with Genesis because it covers all the core tasks we need day to day. It also connects well with outside services which helps a lot with appointment reminders, X-ray software and handling online statements and payments.

Cons

It is not the best match for a smaller office since it seems to work better the larger the practice is. Another thing to keep an eye on is the pricing because each add-on comes with its own monthly charge so it is worth reviewing invoices regularly to make sure you are actually using everything you are paying for. The other downside was support since getting a live person could sometimes take a while. Even after using the service for more than five years, there was never a direct phone number to a specific representative so I never really knew who my first point of contact would be.

“top-tier support and reliability”

Pros

this software has been a dependable part of our office. It's user-friendly and the support team is truly top tier. I've worked with most of the software options in the chiropractic industry and this company and product clearly outperform the competition.

Cons

the only downside is that it's still software and any software can be a little frustrating at times. It does take some time to customize, just like any other system. But once everything is set up the way you need it, I really don't have any complaints.

“Billing tools are a big plus”

Pros

There are a lot of useful tools that make billing management much more manageable.

Cons

The documentation falls short for our setup because we're a multi-specialty practice with both Chiropractic and Neurological needs.

“responsive support team”

Pros

Whenever an issue comes up, their customer service gets back to me quickly which really matters in a world where you need answers right away.

Cons

It becomes more manageable once you've built your own workflow around it. That said there are a lot of parts I never use so it can feel a little buggy at times.

“Simple and team-friendly”

Pros

Very simple to use and our whole team was able to work with it without any confusion.

Cons

The tabs are quite small. Even though it works really well overall, it can be a little tricky to navigate at the beginning.

“one-tap macros save time”

Pros

Setting up macros is simple and I really appreciate how customizable they are. If you want a task to become a one-tap action, the system lets you make that happen. Once you decide how you want it to work, you can build it around that.

Cons

The training side could be better especially when it comes to areas the trainers are less familiar with. The fee estimator in particular seems to be a weak spot and could use more knowledgeable guidance.

“Flexible scheduling for recurring visits”

Pros

Being able to set up different appointment types with varied spacing has been a big plus. It works especially well for patients I see every three weeks and I've really been enjoying that added scheduling flexibility.

Cons

Switching between patients while scheduling could be more smooth. At times, the system doesn't select the patient when I click which can lead to appointments being scheduled incorrectly. It's especially frustrating when I'm trying to correct a bulk scheduling setup.

“easy task tracking and scheduling”

Pros

I can create tasks, assign them to different users and track follow-up all of which has been really useful. It also helps that quick stops can be added, treatment plan scheduling is much more manageable and billing becomes pretty simple once you learn how it works.

Cons

One frustrating part is that when opening a different tab, it usually needs to be refreshed before it displays properly. If a tab stays open too long, it starts glitching and you have to refresh it and pull that patient up again. Appointment types also are not grouped or linked so if a visit includes two different scheduled items, both appointments have to be canceled instead of just one. Another issue is that quick stops do not automatically appear when the patient chart is opened which makes them easy to miss.

“adaptable system with stellar support”

Pros

It adjusts well to different situations and the customer support has been excellent.

Cons

I've used three chiropractic software systems and honestly I haven't truly loved any of them. I still miss working on paper but out of all the options I've tried, this is the one I prefer the most.. or at least dislike the least.

“Billing and notes work brilliantly”

Pros

Handling billing and keeping notes is very simple which makes the software really convenient to use.

Cons

It does feel a bit pricey for the level of service we get.

“packed with features and simple to learn”

Pros

Compared with other systems I've worked with, this one is much simpler to use. It also gives us more features for the price which makes it an even better value. The training was simple, we learned it very quickly and I really enjoyed working with the training team.

Cons

The only downside right now is that the stats need to be corrected because they are counting all patients as new. I've been told that issue is already being worked on.

“Top-notch support every time”

Pros

Whenever I need help the customer service team is excellent. They're always quick to respond and do a really good job finding answers fast.

Cons

One thing I still can't get working is a report that shows whether the credit card sales came from chiropractic services or product sales.

“efficient scheduling and paperless workflow”

Pros

Getting appointments set up is quick and efficient and the ongoing technology updates really help support a more paperless office.

Cons

Making changes to billing notes can be difficult.

“integrations that deliver”

Pros

It connects really well with other web-based programs which makes it a strong fit for day-to-day use.

Cons

There are a huge number of customization options for a practice and at times it can feel a bit overwhelming.

“too complicated and incomplete”

Pros

They presented it in a way that sounded really promising but the actual rollout and use of the software has been far from smooth.

Cons

The system is much too complicated. It really needs to be stripped down a lot and it's missing important features that would have made me think twice about switching if I had known earlier.

“Fantastic support and usability”

Pros

The platform is very user-friendly and the customer support has been fantastic whenever needed.

Cons

Nothing comes to mind as a downside. I work in the billing and records department and everything I use Genesis for has been excellent.

“Loving this simple setup”

Pros

Everything has been excellent and the software is really simple to use even though I'm still new to it.

Cons

I honestly haven't run into any real issues with it. It works perfectly well.

“useful overall and user-friendly”

Pros

Getting around the software is fairly simple overall even if it is not quite as simple as some other options.

Cons

One thing it is missing is patient photos so there is no visual reference for what the patient looks like and it also does not offer block scheduling.

“integrated scheduling and billing”

Pros

The functionality works really well and having scheduling, payments and billing all built into one system is a big plus.

Cons

Support has been pretty frustrating. There's no phone support at all and the only option is submitting tickets that seem to disappear. I've been leaving messages and sending support requests for nearly two months just trying to add another doctor to my system.

“excellent medical management tool”

Pros

It's a really good software solution for managing medical practice operations.

Cons

The software is very simple to use.

“Billing, scheduling and documentation win”

Pros

Built to handle medical billing really well, this software also helps maintain patient relationships and supports the profitability of the practice. Beyond certified billing, it provides a scheduling solution and takes care of documentation too.

Cons

I haven't come across any negative points or drawbacks with this software.

“everything our practice needed”

Pros

After six years of using Genesis EHR in a busy chiropractic office, I can honestly say it changed the way we run our practice. We're a larger clinic handling mostly cash patients along with some PI cases and before switching, we had experience with several well-known EHR systems, both server-based and cloud-based. We sat through demos for nearly every option on the market but none of them offered the full set of features we were looking for until we came across Genesis. It covers everything we need to keep the office running efficiently, including treatment plan management, appointment scheduling, detailed reporting plus built-in systems and automation. Documentation is very quick and the cloud platform works really well with our Mac computers and iPads. Another big plus has been the support team, who have consistently been available whenever questions or concerns come up.

Cons

The system is not the most simple at first but the functionality and user interface keep getting better as they continue to improve it.

“Packed with useful features”

Pros

There are so many features of Genesis that we really like using at our office. One of the things I love is how well it connects the schedule and gives the doctor immediate access to notes. The scheduling is linked to our online system and Review Wave makes it quite easy for our patients to communicate with us. We also use their task bar to stay in touch within the office, which is great because its HIPAA-compliant. Plus, we can communicate directly with the Genesis team or billing to streamline any questions or concerns.

Cons

Genesis has a lot of features but we only use about 25 of them. One area thats been a bit tricky for us is the intake process as it is not the easiest for our patients to navigate and it often takes longer than we expected. Another issue is that the page transitions can be slow because multiple processes are happening at once. To help with this, we ended up upgrading our computers RAM to 16GB since the 8GB we had before just wasn't cutting it. That did help speed things up a bit.

“Connected scheduling and communication”

Pros

One thing our office really appreciates about Genesis is how many useful features it brings together in one system. The scheduling works well and the doctor can pull up notes right away which helps a lot during the day. It also connects nicely with our online scheduling and Review Wave making it much more convenient for patients to stay in touch and communicate clearly. On top of that, we're able to message each other inside the office through the task bar in a HIPAA-compliant way and we can also reach the Genesis team or billing department there which helps streamline questions and concerns.

Cons

It comes with a huge amount of functionality and honestly we probably only use about a quarter of what's included. The intake process has been one of the harder parts for us because patients seem to struggle with navigating it and getting through everything quickly. There are also a lot of processes happening at the same time so moving from one page to the next is not as fast as I'd like. We ended up upgrading our computers to 16GB of RAM because 8GB just wasn't enough to keep up.