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Pros

  • Comprehensive billing solutions

  • Effective claims management

  • Robust reporting capabilities

Cons

  • Limited customization options

  • Requires specific printers

  • Training resources can improve

Total 16 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

25%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PH
Pamela Harris

Glendale MRI Institute, 11-50 employees

5.0

Will recommend it 100 percent!!

Pros

Their step-by-step training and implementation process started right away which was great. Also the software has a solid billing system and the customer service is always friendly and helpful. One thing I really like is how their reports can be expanded without having to open a new tab.

Cons

There is nothing that I would like to mention as a con.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

DL
Darlene lione

Omega Billing Service, 1-10 employees

5.0

Surely, a great investment....

Pros

It really makes difficult tasks like billing a lot easier. Since using it, we have been able to boost our company's revenue. Plus, their customer service is super friendly and helpful.

Cons

I honestly cannot think of any cons for this product.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

D
Dorothy

Millenia Infortmation Systems, 11-50 employees

5.0

Totally worth the cost

Pros

It is really easy to learn and they provide endless support to practitioners like us. The system is strong enough to handle larger organizations and multiple users without a problem. Plus customer support takes care of everything on its own.

Cons

It takes some time to get used to changes in the software but once you get the hang of it, it's fine.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K
Kristy

SE Medical Equipment, 1-10 employees

5.0

Reasonably priced software.

Pros

It is a wonderful system. Their customer service is always available. I like that this system does not cost as much as the alternatives.

Cons

I have no dislikes towards Healthpac.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LW
Larry Whone

Nashville Medical Center, 101-500 employees

4.0

Better than what I expected.

Pros

We really like how this system allows us to be more productive. There are a lot of systems out there but Healthpac is the one most suitable for us.

Cons

We faced some issues when switching from another system.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

T
Trudy

Venus Medicine, 11-50 employees

5.0

Plenty of positives..

Pros

Healthpac lets me edit documentation and post bills all from the same platform. And it is a great system that does not break the bank.

Cons

Well i have noticed that the details on their website are not always up to date.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

C
Carol

FT Associates, 11-50 employees

5.0

easy to use and learn

Pros

It is so easy to use and you can get trained on it immediately. It has made my life easier and I recommend it to every doctor out there.

Cons

I do not have anything bad to say about Healthpac software.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S
Sarah

North Atlanta Medical Associates, 11-50 employees

5.0

I am a fan of Healthpac

Pros

The navigation is easy and we can instantly check patients in and out. And the processing time cuts down to half which is awesome.

Cons

We have not had an issue with it so far.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M
Mallory

Medical Practice, 1-10 employees

4.0

Truly the best option available

Pros

Healthpac's customer support is honestly amazing. The training staff is really helpful too, and the software itself is so easy to understand. Plus it makes working on claims a lot simpler.

Cons

This software has some printing requirements so you may have to change the printer.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

M
Mallory

BVV, 1-10 employees

5.0

No comparison with other systems... It is the BEST

Pros

The best software for medical billing I have used so far. It makes insurance claim filing so simple. I could never get the forms but now I am a professional. The customer support is amazing as well and I am fully satisfied.

Cons

No cons to report.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

W
Wendy

Tazewell County Health, 51-100 employees

5.0

Perfect for our use

Pros

It's great! I can even connect it to my phone which makes everything so much easier for me. Plus you can print records right away and use it on the go.

Cons

It was confusing at first but I slowly adjusted to it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

K
Kriti

ACCT MANAGER , 1-10 employees

5.0

An affordable choice...

Pros

The tech support is incredible as it is always available whenever I need them. Also, the software is easy to use.

Cons

None!! Absolutely love the software

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

M
Marcia

Medical Practice, 1-10 employees

4.0

Highly recommend HPLUS PRO to any team

Pros

If we had not obtained this program with all of the time-saving highlights, I would not have been able to maintain an office of 3 specialists by myself.

Cons

Currently, I cant think of any, but there were a few hiccups.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

M
Maha

Medical Practice, 1-10 employees

4.0

Perfect... It can't get any better..

Pros

The client support really goes above and beyond to help you out! The training staff is super supportive, and they are there for you even after your training session. Honestly, this is the best program for medical billing I've used in the 10+ years I've been working.

Cons

You may have to alter the printer you use as of now, as this software has particular printer requirements.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

W
Wende

Medical Practice, 51-100 employees

5.0

The print feature is a real game-changer

Pros

Healthpac has this awesome feature where I can connect my phone to it and print photos of my students, which to me is pretty amazing.

Cons

It is a little difficult to use it at first but its good when you get familiar with it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

M
Minhaz

Pro Health Billing, N/A employees

5.0

Secure and reliable

Pros

The application is secure which gives keeps us away from stress of losing any important data plus it is really easy to use.

Cons

No issues to report

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10