InSync EHR Reviews

Pros

I like the appearance of the software and the fact that its easy to use. Also, there are so many customizations that I can do which is great.

Cons

I really find it hard to download the entire chart of a patient at once. There is also no option for bulk actions while performing any tasks.

Pros

I like the reporting feature even though there are a lot of limitations involved.

Cons

It is not user-friendly and operates slowly. The site frequently goes down, slowing down our whole process time and again.

Pros

Everything I need can be easily found in one system with reports that efficiently collect data without any large gaps. A huge number of helpful reports and the system's customizability help improve its utility. Quick responses from customer service and ongoing updates contribute to a positive experience. Im always asked to suggest updates and provide feedback on customer representatives particularly regarding the billing side of the system for our practice.

Cons

Regarding the patient scheduler, it functions more as an appointment requester than a true scheduler from the patient's perspective. Unfortunately the customer representatives often fail to call us back at the times we specify as available. Other than that, theres a restriction on the number of team members authorized to create tickets for issues which becomes problematic when technical difficulties arise and were not available to help us. When explaining how certain features should work or suggesting improvements the customer reps knowledge rates about a 4 out of 10. Lastly, the requirement to purchase Insync without the option for renting or trialing it is inconvenient.

Pros

I used to have a really good opinion of InSync but it really changed after Qualifacts acquired it. Customer support's communication and overall quality of the product got affected. Submitting a ticket often results in it getting lost due to blame-shifting between staff members.

Cons

We experienced delayed response times due to lack of communication and right kind of customer support. We find investing in an open-source software a better option because it allows for customization.

Pros

I am dissatisfied with the software because the interface is really outdated and there is no logical form structure.

Cons

The absence of form logic complicates things for users adding unnecessary complexity. Although data extraction through spreadsheets is feasible the program lacks analytical features at the practice program or organizational level.

Pros

Its very rare to experience downtime with this system and its very smooth to take notes. some features should be added for claiming submissions even though it still works.

Cons

Theres too much of clicking and waiting for screens to load which severely hampers workflow efficiency particularly when navigating through multiple screens. Furthermore the system fails to update automatically to reflect actions like reviewing a PMP note resulting in additional clicks and waiting time. During installation there were numerous errors such as incorrect taxonomy codes and misconfigured claims sending for supervision. Although technical support was available at the time the recent acquisition by Qualifacts has resulted in deteriorating service with long wait times and limited support access. We switched to InSync for its scheduling platform for new patient appointments but it proved unreliable often offering appointment times that were already occupied.

Pros

InSync has a range of great features and it is very adaptable to agency-specific workflows and services.

Cons

In our industry Electronic Visit Verification EVV is becoming essential particularly for community-based services. I think integrating EVV with the EMR system would streamline operations by avoiding the need for multiple systems.

Pros

The excellent customization options and smooth transition to InSync has really helped our practice a lot. The support from InSync/Qualifacts staff has been outstanding and the systems customizable workflow meets our companys needs almost perfectly. Our project manager and implementation specialist were exceptionally professional and helpful. InSyncs interconnected systems streamline tasks and its reporting functions excel. Managing employee permissions is also a huge plus point.

Cons

The Roles and Permissions feature lacks detailed descriptions making it challenging to understand the scope of each permission. While some reports provide summary/raw data others dont although overall the system offers excellent reporting features.

Pros

I really like the extensive customization options provided by InSync despite some initial setup challenges. The startup teams support throughout the process was really impressive with special thanks to the person communicating with us for all the help.

Cons

The care plan including smart goals may not be perfect but it serves our needs really well.

Pros

Once customization was complete the practice management side of the software became highly useful and easily navigable for our providers. Timely customer support and responsive onboarding team also made our experience better.

Cons

There are a few things related to customizing research and some evaluation requirements that need to be looked into.

Pros

We really liked some features such as the document manager, scheduling note customization and patient portal of InSync. Customer support representatives helped a lot during the installation process which really helped us understand how to use the software to the best of its ability.

Cons

Setting up electronic faxing has been a major challenge for us.

Pros

It is very easy to book with InSync and their representatives make sure to help sort all our problems related to workflow.

Cons

We experienced a lot of glitches during the initial phase but their support team was really good at resolving them.

Pros

The pre-integrated BHSD Module and simple interface, make InSync a user-friendly for our team. Other than that, the availability of customer support Microsoft Reporting and Clearinghouse connectivity are really important and helpful features.

Cons

Transparency regarding the Go-Live process is crucial to managing expectations. We suggest allocating time between Data Migration and Training to ensure proper setup. Also some improvements are needed in the Claims Processing screen to display more claims at once during searches. Earlier integration of the PT portion would have resolved certain issues with billing rules and gotten rid of these problems.

Pros

I am really fond of this software because it is really well-designed and makes mental health management a very easy process.

Cons

The installation process was too long and the support person initially assigned did not have much understanding of our practice needs providing inadequate advice. We were also pressured into purchasing unnecessary training hours. Although subsequent personnel were more competent considerable effort was required to rectify the initial errors. However even after official launch we found ourselves lacking essential information and third-party vendors were unresponsive.

Pros

Transitioning to InSync from our previous EMR was notably easier and the InSync teams supportive and flexible attitude made our experience really pleasant.

Cons

The integration process with our business workflows did not align well with our expectations probably because of a smooth flow from our end.

Pros

A really helpful feature we found was its automatic copay charging feature. It made a lot of things easy for us.

Cons

So far we havent faced any issues, everything has been going really well for us.

Pros

The ability to customize the system to our organization's needs is great despite some complexity in admin tasks. Overall the transition to InSync has been positive regardless of the time it took to completely learn it.

Cons

We were disappointed that clients' preferred names couldnt be displayed. While we understand the necessity for billing purposes, having preferred names visible would actually enhance user experience.

Pros

InSyncs exceptional customization capabilities and efficiency during implementation make it a great choice for optimizing workflow.

Cons

InSync is feature-rich but mastering its functionalities requires time and effort. The search bar is useful but requires specific keywords to yield desired results.

Pros

InSync offers inherent system customization and numerous reporting option allowing us to analyze practice data with ease.

Cons

Not all aspects are as customizable as we would like them to be.

Pros

Integrating our workflow process into InSyncs software was particularly beneficial.

Cons

While the billing aspect remains somewhat confusing we anticipate improvement with more experience.