InSync EHR Reviews

Pros

The fully customizable nature of InSync aligns perfectly with our practice's requirements.

Cons

Certain important documents were missing from the program or not readily accessible.

Pros

InSyncs flexibility allows practices to tailor it to their specific needs with critical functionalities such as a patient portal and automation of routine tasks greatly improving efficiency.

Cons

Due to its tailored nature, the software requires extensive setup time. Although the abundance of settings and options can be overwhelming initially familiarity with the systems patterns and shortcuts eventually pays off.

Pros

Integration and implementation presented challenges worsened by an inadequate specialist. However a switch to a better specialist improved our experience significantly.

Cons

The coding system doesn't meet our complex practice needs resulting in billing inaccuracies and dissatisfaction from payers. We require a more robust tracking system for invoices specific to each service.

Pros

Support team provided the programs development details properly as they understands our practices needs and providing valuable suggestions. Their responsiveness to changes and patient approach during training were commendable.

Cons

We encountered difficulties understanding provider tiers and faced unexpected costs for additional features. Communication with third-party vendors could have been better but ultimately we overcame these challenges and the system now functions as intended.

Pros

Post-acquisition by Qualifacts the previously satisfactory EHR and RCM support declined significantly.

Cons

We found the RCM team lacking in support and assistance.

Pros

InSyncs customizability report running abilities and various modules such as Post Hospitalization and Federal Probation and Parole are appreciated. Working with Jenn was a positive experience despite challenges.

Cons

While many modules/functions work independently integration within the system is lacking necessitating workarounds and compromises. Customization options are limited for certain features such as the ASAM. Clearer communication between departments is essential to avoid misunderstandings.

Pros

The softwares comprehensive features greatly enhance medical practice management patient record keeping and billing efficiency.

Cons

Implementing the system demands time organization and dedication but the end result justifies the effort.

Pros

Anticipating future enhancements for customizable forms enhances the softwares potential functionality.

Cons

The systems capabilities were misrepresented leading to disappointment in its adaptability to our specific needs.

Pros

Transitioning from a previous EHR we found InSync to offer essential features like Prescriber Tools robust scheduling and powerful reporting essential for our growing practice.

Cons

Configuring and making changes in the software can be intricate with one adjustment often affecting several others. Despite its dated appearance compared to newer systems this complexity is necessary for its extensive customization and toolset.

Pros

InSyncs standout qualities lie in its flexibility and customization unlike many rigid systems lacking personalization options.

Cons

Some areas require excessive clicks and the default options dont always align with common usage resulting in more clicks than necessary.

Pros

As a pediatric therapy clinic accustomed to our own record system InSync seamlessly accommodated our documentation needs. Any features lacking were swiftly addressed or incorporated resulting in a more efficient system tailored to our requirements.

Cons

Regarding scheduling my focus lies more on clinical documentation. Initially there were efficiency concerns especially for multi-clinic locations but prompt adjustments were made to address them.

Pros

While not particularly exciting InSyncs high level of customization sets it apart although this aspect is common among similar systems. Additionally their pricing model offers diminishing costs over time.

Cons

Despite a significant investment returning the software license proved impossible. Dealing with their customer support team for a refund was fruitless leaving our small company in a challenging position.

Pros

They offer a customized solution to maximize the efficiency of your practices workflow. There are a lot of features included and the training was comprehensive. Much appreciated.

Cons

There are no cons to report for this software.

Pros

InSync EHR, PM & RCM Software is very flexible and can be customized according to your needs which is amazing.

Cons

The cost is very high but honestly, I cannot blame them because I understand why that is so, all these amazing features are worth it.

Pros

Integrating telemedicine and assessments streamlined our workflow with clinicians finding InSync intuitive compared to our previous EMR.

Cons

Third-party integration particularly for appointment reminders billing and faxing lacks the robustness we desire.

Pros

ERA posting and encounter note flexibility are standout features for our billing staff and providers respectively. Group appointments and recurring appointments further enhance its utility.

Cons

While not overly challenging certain features require acclimation to their steps. Initially the abundance of icons and tabs may overwhelm but navigation becomes easier with familiarity.

Pros

InSyncs structured implementation process facilitated seamless incorporation of our existing forms and processes significantly improving efficiency in charting claims processing and patient communication.

Cons

We wish for tailored options catering specifically to PPEC facilities such as eMar schedules aligned with facility hours and a more streamlined encounter process.

Pros

Transitioning to Insync was smoother than we anticipated at the start. The implementation team was very helpful in walking us through the whole process. The software is very easy to use. Requires little to no former tech experience whatsoever. The implementation team was very efficient in setting up the system according to our requirements. I am very pleased with its overall performance. Very nice.

Cons

It took us a little time to adjust the system to our residential practice because the software is originally designed to cater to outpatient services. We wanted to replace all of our outdated software, but the system does not offer advanced reporting features.

Pros

Customer support at InSync is always quick to respond and can either answer our questions or point us in the right direction. The sales team is amazing and always available to answer any questions or concerns that I or a new provider joining InSync might have. We have been assigned to a specific support agent who is extremely knowledgeable about our industry. They have had a positive experience.

Cons

Although there are many good aspects to the system, one of the recent issues has been the system going down suddenly, which has impacted not only our billing capacities but also our providers access to schedulers and EMR. Another issue is that InSync does not currently accept all areas of expertise.

Pros

We needed applications that could be tailored to fulfill all of the different criteria we have for our various contracts and accreditation for our broad mental health practice (60+ providers). That is indeed what we have been looking for. It is extremely user-friendly and has greatly increased the quality of our practice. Were already using InSyncs RCM (billing) services...so far, impressive, very nice!

Cons

There may be a few small and minor things that would improve our workflows, but since we identified them, InSync added them to their list of requests for product improvements. For example, wed love to be able to use the product to send out Client Satisfaction Surveys, but this isnt currently possible.