Total 198 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

32%

3

Stars

6%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

T

Terran

Healthcare, 11-50 employees

Less than 6 months

5.0
January 2022

Great Product-Great People

Pros

InSyncs intuitive interface plethora of features and efficient use of digital space distinguish it from crowded EHRs making navigation simple.

Cons

Occasionally there are speed issues with page loading.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Constance

Healthcare, 1-10 employees

Less than 6 months

5.0
January 2022

InSync has it all

Pros

Regarding customization scheduling features and reports they are quite comprehensive.

Cons

As a new user I havent utilized it for actual clients yet so no feedback at this stage.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Athi

Healthcare, 11-50 employees

Less than 6 months

5.0
January 2022

Insync EMR

Pros

Its highly customizable and user-friendly which is great.

Cons

Initially the icon-based navigation might seem overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Erin

Healthcare, 1-10 employees

Less than 6 months

4.0
January 2022

Thank you for InSync Staff

Pros

I appreciate the programs robust client portal and its HIPAA compliance.

Cons

At times it feels clunky and lacks seamless integration with platforms like Outlook lacking intuitive navigation.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

8

A

Amanda

Healthcare, 1-10 employees

Less than 6 months

5.0
December 2021

Amazing Service by our implementation specialist!

Pros

The software offers excellent reports quick responses from implementation specialists and smooth billing processes.

Cons

Initial challenges include identifying appropriate support channels and difficulties in setting up Easy Pay.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

T

Tanisha

Healthcare, 1-10 employees

Less than 6 months

4.0
December 2021

My review

Pros

Billing and charting are straightforward and the autofill feature reduces form-filling hassles.

Cons

Dependency on others for making changes is a downside.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N

Nancy

Healthcare, 500+ employees

Less than 6 months

5.0
December 2021

Great Product...staff is amazing and so helpful!

Pros

InSync is easy to use with excellent customer service fulfilling our current needs and allowing room for expansion.

Cons

Certain shortcuts we hoped for were unavailable leading to a steeper learning curve for some staff.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

T

Troy

Healthcare, 1-10 employees

Less than 6 months

5.0
November 2021

Phenomenal Service

Pros

The softwares ease of use and patient interactibility along with portal usage and form syncing stand out.

Cons

Limited to opening only one tab at a time and lacks a mobile version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E

Elyse

Healthcare, 11-50 employees

Less than 6 months

5.0
November 2021

Extremely adaptable with extensive training

Pros

I am impressed by the adaptability and the customized training provided by my implementation specialist tailored to our daily workflow.

Cons

So far there is nothing about this software that has left me dissatisfied.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

William

Healthcare, 11-50 employees

Less than 6 months

5.0
November 2021

Review

Pros

Being web-based affordable and powerful with adaptable features and reliable customer support makes it a preferred choice.

Cons

Some parts feel non-intuitive but overall adaptability is manageable.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Asia

Healthcare, 1-10 employees

Less than 6 months

5.0
November 2021

Excellent software!

Pros

InSync is our go-to for medical billing with features like built-in claim scrubbers that we find very helpful.

Cons

There are no features within InSync that my team or I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Madeline

Healthcare, 1-10 employees

More than a year

3.0
November 2021

Pros and Cons

Pros

There are extensive financial reports smooth communication between clinicians and comprehensive integrations like HIPAA Zoom. Although there were initial glitches most have been resolved and the system is highly customizable.

Cons

Various drawbacks include lack of Google Cal integration glitches in the patient portal and challenges during deployment. Additional costs for add-ons and glitches during the initial period have been significant issues.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

D

Dalene

Healthcare, 11-50 employees

Less than 6 months

4.0
October 2021

Great

Pros

Its web-based nature allows flexibility in usage across offices and at home with all necessary practice features in one place.

Cons

Initially the softwares terminology was challenging to grasp requiring time to explore its full capabilities.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

I

Immanuel

Healthcare, 51-100 employees

Less than 6 months

5.0
October 2021

Well Designed EMR Solution

Pros

InSync is well-designed with an intuitive interface customizable workflows and excellent support teams to guide users through the product.

Cons

Occasionally the software responds slowly and the sales process could have been clearer regarding expenses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Healthcare, 11-50 employees

Less than 6 months

4.0
October 2021

Moving to new EHR

Pros

InSync offers impressive functionality and customization options making it adaptable to personal or organizational needs.

Cons

There was some initial confusion regarding InSyncs capabilities and associated costs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Stefani

Healthcare, 51-100 employees

More than a year

4.0
September 2021

Account Manager Review

Pros

Post EFT/ERAs and patient payment posting are both straightforward processes in InSync.

Cons

Despite the abundance of reports simplicity could be favored over complexity in some cases.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

J

Jessica

Healthcare, 51-100 employees

More than a year

4.0
September 2021

Billing

Pros

The ability to access financials and payment information easily is a notable feature.

Cons

User-friendliness in report generation is lacking with inconsistency in obtaining similar information across different reports.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

10

A

Alvin

Healthcare, 11-50 employees

Less than 6 months

4.0
September 2021

A step up from TherapyNotes

Pros

As our practice expanded InSync became the ideal solution for managing staff and revenue effectively.

Cons

While impressive the softwares extensive functionality and customization can be overwhelming during setup.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

B

Brittany

Healthcare, 11-50 employees

Less than 6 months

5.0
September 2021

Great EHR/PM

Pros

We appreciate having our EHR and billing/practice management integrated into one user-friendly system.

Cons

Neither myself nor my team have submitted any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tamora

Healthcare, 51-100 employees

More than a year

5.0
September 2021

Making progress

Pros

Integration with InSync has been positive with the team actively listening to feedback and implementing improvements.

Cons

Certain processes and programming initially caused discomfort but the teams approach has since improved.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10