Jane App Reviews

“its great”

Pros

Jane makes it really simple for people to book appointments. You can browse and set up multiple services, pick from available times and choose practitioners right away without much hassle. That flexibility also seems like a strong fit for businesses that have lots of different service providers since everything can be handled in one place.

Cons

My older family members sometimes struggle with technology and this platform doesn't change that. I end up booking appointments for them because they get too nervous to do it themselves.

“prompt customer support”

Pros

Customer service has been outstanding. Everyone I've interacted with is really knowledgeable, polite and quick to respond. The help I got around was especially appreciated.

Cons

A couple of things need attention, 1) When I click the "Great" option on the "How would you rate my reply?" prompt, nothing happens-the button appears to be broken. 2) We ran into an access issue when one of our staff members left. She couldn't create her own treatments and classes unless she had full access so the transition didn't go smoothly. It would be better if staff members could manage treatments and classes for their own clients without requiring broad access. Also, if her status is changed from "practitioner limited," it creates a confidentiality problem by exposing other clients' files that aren't actually hers.

“easy rescheduling”

Pros

Love how I can reschedule, cancel or book my therapy sessions right from the app without needing to call the office.

Cons

You have to scroll down to reach the section you selected, instead of seeing it right at the top.

“Simple appointment management”

Pros

Jane has been really convenient for me to book and handle all my appointments online.

Cons

If I'm not given a direct link or a QR code, it can be hard to track down the exact provider I'm trying to reach and the search tool doesn't feel very user-friendly.

“great google search integration”

Pros

Software has been really simple to use and the built-in Google search integration makes it simple to find answers for whatever questions come up. Also, the Jane team has been incredibly helpful-responses are quick and support is genuinely practical. They also listen to customer ideas and suggestions, then implement updates that better fit how people actually use the software.

Cons

The one thing I'd tweak would be managing insurers. It'd be useful to edit or remove insurer entries when companies change names or shut down so you could update those names and clean up the toggle for inactive insurers instead of leaving things as-is.

“setup is easy”

Pros

Setup support was genuinely helpful and I also really like the chat feature. The training videos are clear and the fact that there are real humans available when you need assistance makes the whole experience feel a lot more reassuring.

Cons

Since I'm still getting started, I don't have any complaints yet.

“appointment management made simple”

Pros

This app has been really simple to use. Managing my appointments is effortless and I can quickly make adjustments whenever plans change.

Cons

No complaints here-everything's working well for me.

“intake forms are great”

Pros

Jane covers a bunch of moving parts in my business. It manages intake forms, creates invoices, handles receiving payments and keeps my chart storage organized which Honestly frees up a lot of time for me to focus on my practice.

Cons

It would be great if I could message my clients back and forth (like via email) through the chart system.

“excellent customer service”

Pros

The system has been working really well for me and the customer service is genuinely EXCELLENT. Anytime I've had questions, support has been quick, helpful and professional which made the whole experience a lot smoother.

Cons

Could be nice to see a little more flexibility in the pricing plans so there are more options depending on different needs or budgets.

“works really well”

Pros

Almost every healthcare or wellness place I visit uses Jane and booking through it has been really simple. I also appreciate that you can include forms so clients can complete everything ahead of time which makes appointments feel a lot more organized.

Cons

They already send email or text reminders based on your preference which is great. It would be even better if they could offer additional reminder options too, like an automated phone call or voicemail message.

“A really good EHR”

Pros

I find Jane very easy to use. When I joined the office two years ago, I was pleasantly surprised at how user-friendly it is, especially since i had already been using it for a few years.

Cons

There isn't an actual app available yet, and there is no option to communicate with patients via text at this time which is a problem for me.

“Love this software”

Pros

It is simple to use, efficient and effective. I really like the tutorial articles and videos, they answer any questions I might have!

Cons

I wish we could receive notifications when a patient completes a form or survey.

“10/10 product”

Pros

I like how easily I can navigate the platform. Its simplicity and comprehensive features show that it really caters to the requirements of our business.

Cons

I have not found any downsides so far, but my practice is a solo provider office, so my needs might be simpler than those of larger offices. It seems to offer features suitable for all types of practices.

“A really solid product”

Pros

Jane is user-friendly and easy to set up. It's perfect for a solo practice like mine that's just starting out.

Cons

The layout of the past note list could be cleaner.

“It can use some tuning but great anyways”

Pros

It's easy to use and learn. I've been using it and really enjoy its functionality.

Cons

The online booking feature for clients is excellent. However, sometimes clients book appointments with multiple providers and attend only one. There should be a pop-up or alert to prevent booking the same appointment with multiple providers, as this is unfair to others trying to book. While this issue affects only a small percentage of clients, it has occurred a few times. It would be helpful if there were a warning that clients can only book one appointment at a time or at least a caution about booking multiple appointments with different providers.

“Love their services”

Pros

The platform works well and meets most of our needs. It's simple but what stands out most is the exceptional help/service. I always receive a prompt response from their support staff who go above and beyond to assist.

Cons

It does not easily handle taking retainers on an account and I think they should work on it.

“Great customer service”

Pros

The efficiency and professionalism of customer service is outstanding. I get quick answers every time.

Cons

I have no concerns at this time and am very happy with the results.

“Jane is really cool”

Pros

Scheduling appointments has become much easier for me by using this app.

Cons

I did not like the interface initially, but I have started to like it each passing day.

“Fan of their customer reps”

Pros

Whenever I have an issue, I can call the Help Desk or use the Chat feature to get assistance and they are always helpful which is great.

Cons

Jane offers some helpful training videos, but they are quite basic. I did like to see more in-depth content. If you are responsible for training employees on Jane, do not rely solely on the videos instead use the Jane Demo Clinic for hands-on practice.

“Did wonders for my business”

Pros

Jane helps me in all aspects of serving my clients and myself, but the standout feature is the impeccable customer service and the guide I can refer to.

Cons

At this moment, I do not have anything to complain about.