Jane App Reviews

“Smooth transition with the best support

Pros

I'm really happy that ClinicSites has now become Jane Website. The best thing is that transition felt smooth and I find their customer support fantastic!

Cons

Initially billing individual clients within a group appointment was confusing. However I liked that customer support patiently guided me through each step of the process.

“Amazing customer support experience

Pros

Customer support was amazing as I had a very positive interaction with them. Although I presented an unexpected error of my own, they tried to assist immediately. While they could not resolve it fully on the first try, still offered to call me back and promised that if the call didn't fix it, they would email me step by step instructions. I missed the return call but they followed up as promised with detailed, step by step instructions that included screenshots. By following the guidance, I was able to fix the issue. Their patience and thoroughness made the entire process much less stressful than anticipated. So yes I am very grateful for the support provided.

Cons

We faced a separate issue unrelated to that call. To add direct billing/e-claims for our patients, we were essentially required to upgrade to a more expensive package and then faced additional upcharges. The intention was to accommodate patients who were declining appointments because we did not offer direct billing. However this change became a costly hurdle instead. For a small clinic like ours which is still building its patient base during a challenging phase, this was very disappointing and felt like a significant setback.

“offers the best support

Pros

What impresses me most is their consistently excellent customer support. Whenever I'm unsure about things like setting up an employee's commission rate or processing a refund, their email responses are very thorough and often include embedded tutorial videos so I can watch exactly what to do step by step.

Cons

That said, I wish the price were slightly lower. While it is not overly expensive, our practice must keep overhead as low as possible, so even a small reduction would be very helpful.

“Very satisfied!

Pros

I am very satisfied with the pricing as it is affordable and I like how easy it is to schedule appointments for my clients. The support team is excellent too. The insurance billing process is also simple and the platform being cloud-based adds a major layer of convenience.

Cons

To me several features feel poorly implemented and I find there is considerable customization required before the platform becomes usable. It functions straight away in many cases but it might not precisely meet my needs.

“User-friendly for high student turnover clinic

Pros

At our school clinic, we run Jane across twelve treatment rooms and bring in between forty and sixty new students each year. This level of turnover means we spend significant time teaching students how the software works but I find it user-friendly enough for this purpose. Our team also values the responsive customer support and the regular system updates that introduce genuinely helpful features. Plus whether using the Clinic Manager view, Client interface or Practitioner screen, booking and managing appointments feels easy for most newcomers even for my older clients, who often find technology challenging. The automated notifications, reminder emails and SMS alerts are especially useful when onboarding so many new users and clients each year.

Cons

I have identified two administrative pain points. The Payments batches are fixed and cannot be customized and the reporting function tends to remove UTM tracking data. These issues are more problematic for our internal bookkeeping and administration than for our clients day to day experience. Since payment batching can span multiple service days, charges from the same date can be split across separate batches depending on the clinic's hours. For those who understand UTM parameters, the loss of this data is significant for specific workflows, even if most front-line users do not notice its absence in daily operations.

“Impressed with value and friendly support

Pros

I have been impressed by how much value I'm getting for the price and the support team is friendly and quick to respond. During upgrades, I received clear updates and the interface is excellent with handy note-keeping features.

Cons

Well fixes sometimes took longer than I expected and repeating the same troubleshooting steps annoyed our users on occasion. Though appointment management works very well, but it would be even better if it could merge two or more slots.

“Powerful and user-friendly feature set

Pros

Jane offers a powerful set of features. It is incredibly user-friendly, with a great interface that simplifies training new staff. I am particularly impressed with the online booking portal, which allows patients to easily select and manage their appointment types and times. Additionally it streamlines note-taking and clinical documentation. The best thing is that all of this is available at a fair monthly rate that scales with the number of providers, offering excellent value.

Cons

Insurance billing felt somewhat clunky for us initially, though we later switched to operating as a cash-only clinic and that change completely removed this issue for our team.

“Best scheduling software available

Pros

When it comes to scheduling software, I am convinced it is the best option available. Booking appointments is incredibly simple and user friendly. New team members pick it up fast and I have seen many of them handling scheduling solo within just their first few shifts.

Cons

Some of the reporting features don't suit a larger setup like ours. The Accounts Receivable report is particularly frustrating to use as it is hard to navigate and when I click into an account it shows all outstanding balances without any way to filter by the age of charges.

“Really fond of platform look and integration

Pros

I am really fond of how the platform looks and I like the smooth Claim MD integration. Also support responds quickly and the provider documentation is simple and easy to follow.

Cons

The client portal could use some improvements. For example when users sign in with Google or Apple instead of their username, the system creates duplicate accounts and fails to transfer their appointment and billing details which causes confusion. Also managing family accounts needs further refinement.

“User-friendly interface

Pros

The interface is user-friendly and the ability to copy and expand on previous records significantly speeds up the process of documenting patient information.

Cons

While I think it is a solid EMR tool, I wish it offered integration with photo apps and built-in staff management features like sales tracking and employee clock-in functionality that competing products provide.

“im impressed but pricing is high

Pros

I am quite impressed by how user friendly it is and that it includes pretty much every feature I'd expect. I especially like the direct billing option and online appointment booking and it is simple to build forms and keep my schedule organized.

Cons

As a sole practitioner, I find the pricing setup incredibly annoying because it feels geared toward larger clinics and I am left feeling like it's meant for big practices rather than someone working solo.

“Dependable and easy to set up

Pros

Its dependability and ease of setup are what I like most. Plus I find the dual email and SMS alerts useful and value that it automatically sends confirmations to my customers.

Cons

My biggest complaint is the very limited options for customization and the whole thing feels outdated. And the user interface becomes particularly hard to manage if I offer more than 5+ services per practitioner.

“Keep things organized for us

Pros

I like being able to keep things organized, bill clients right within the system and text or email customers straight from their profiles, it makes following up so much easier.

Cons

Setting up the clinic was a lengthy process for me. Some tasks felt excessively long and complex but ultimately, switching to this program proved to be beneficial.

“Pretty easy to use as a client

Pros

Jane app is pretty easy to use. As a client I'm able to view what's available and easily see exactly who I'm booking with before confirming appointments.

Cons

One thing I like least about it is how easy it is to accidentally choose the wrong service type. On several occasions I've ended up booking initial appointments more than once without realizing it.

“Really user-friendly

Pros

Really user-friendly as I can use it easily without feeling overwhelmed.

Cons

Some of the settings feel pretty awkward. At times, I come across what seem like duplicate pages when navigating the billing and invoicing sections. While more detail is not inherently bad, unclear screen layouts lead to confusion. Additionally the fees are higher than those of competing platforms.

“Easy to sign in and access information

Pros

As a client, I find it easy to sign in, quickly access information and set up a profile. It also plugs in seamlessly with our business systems.

Cons

I have noticed clients sometimes unintentionally create duplicate profiles which forces me to merge them later.

“Loved it ever since starting

Pros

I have loved JaneApp ever since I became a healthcare provider. It is really simple for both my patients and me to navigate. The support team is excellent too and I like the free 45 minute consultation when starting.

Cons

As a practitioner, I'd like to see outdated templates removed from the system. For example templates from six years ago could be deleted. I mean its just a random thought.

“Most aspects are quite user friendly

Pros

Overall I find most aspects quite user friendly. Also the team is responsive and great to work with.

Cons

I would really like built-in messaging for both internal and external communication so I don't have to switch between WhatsApp, text messages and email all day. Everything should be accessible in one place. Alternatively I should be able to connect those external services like WhatsApp Business, directly into the platform. I also need more detailed control over billing because our small organization's invoices vary significantly. It would help to have diary placeholders so appointments can be held tentatively without being confirmed immediately. A send later feature for invoices, appointment confirmations and other outreach would be very useful. Lastly when someone books online, I want the option to CC a central admin email so our team also receives the notifications.

“worsst tool

Pros

The team's tendency to make excuses for mistakes, rather than taking ownership is a significant drawback and everything else is bad too.

Cons

Continuing with the dislikes, the scheduling mistake is ridiculous, especially since no one considered the different time zones.

“Highly responsive and accessible support

Pros

Jane support team is highly responsive and accessible through multiple channels, including chat, email and phone. They are attentive listeners and show a genuine willingness to adjust the system to meet providers needs. Additionally the pricing is quite affordable.

Cons

It does take me a little while to get comfortable using it. I sometimes struggle to build templates that include exactly what I need and it's also tricky to tweak preexisting charts for example the spinal chart used in chiropractic. On top of that I wish it could produce printed narrative reports generated from the Daily Notes checkboxes to use for PI/Attorney documentation.

“provides same-day real person support

Pros

Being able to speak with a real person the same day I have a question has been an absolute game changer for our practice! It is largely the reason we're choosing to move our operations over to Jane.

Cons

There is really only one issue for us which is that the software doesn't include an appointment counter. As a physical therapy clinic, I need a built-in way to prevent scheduling a patient beyond the number of visits they've been approved for, otherwise we risk overbooking.

“practical but lacks billing tools

Pros

The scheduling features are highly practical. Also the interface is user friendly and easy to pick up.

Cons

Billing system lacked familiar tools from traditional EMR software, forcing many tasks to be done manually. This slowed our invoicing workflow and required extra oversight.

“has everything needed for remote clinic

Pros

It provided everything I needed to run my remote clinic as a solo practitioner and whenever I had questions it was easy to track down the answers I needed.

Cons

My only wish was that the app's calendar would automatically adapt to different time zones for me.

“Really impressed with quick support

Pros

I have been really impressed with how quick the customer support is as whenever I have a question I can shoot them an email and consistently get a helpful, personal reply from an actual person.

Cons

Setting up the front-end to create chart notes felt overwhelming at first but other users have shared hundreds of templates that make the process manageable. So I also find it easy to continually tweak and improve those templates.

“allows booking appointments online

Pros

One thing i really like is that I can book my appointments online with this app. it makes the whole process quick and simple and I can cancel my booking through the app if I end up not being able to attend.

Cons

When I need to cancel within 24 hours, I'm required to call the clinic instead of handling the cancellation directly in the app.

“Strong scheduling!!

Pros

I rely on its strong scheduling and note taking capabilities.

Cons

It is not very well integrated with insurance billing.

“Really user-friendly with helpful staff

Pros

The app is really user-friendly, the staff are genuinely helpful and the reporting tools work well.

Cons

I wish the external payment terminal integration was not limited to only Jane terminals. I'd find it much more useful if it could link directly with outside providers like Square and others to simplify payments.

“easy to use once familiar

Pros

Jane is pretty easy to use once I have familiarized myself with it!

Cons

As an associate therapist launching my private practice, I am finding the subscription cost to be a bit on the pricey side.

“Clear and very user-friendly layout

Pros

The layout is clear and it is very user-friendly. It also looks professional and clean.

Cons

Every so often I notice it glitches, so I have to refresh the page to make sure every appointment is showing up and is current.

“user-friendly with customizable charts

Pros

I'm very impressed by how smooth and user-friendly everything feels. The charts are customizable and the overall interface is very attractive.

Cons

The only thing that bothers me is that I can't change the interface colors. It feels like such an odd omission for a small detail to be missing but otherwise I'm absolutely thrilled with it.

“support team is of next level

Pros

Their support team is of the next level as I have experienced a rapid response, genuinely helpful support and a team that's mindful of non-profits needs.

Cons

Honestly I dont have any complaints about service at all.

“Single comprehensive platform for counseling

Pros

I have been using Jane for my counselling practice because it is a single, comprehensive platform that keeps client data secure and confidential, while also offering built-in video tools for remote sessions.

Cons

The only thing is that I feel like the mobile app could be more reliable and responsive. As for now it does not always perform as smoothly as the desktop version.

“its like talking to a real person

Pros

Well I like talking to a real person and the representative who is working with me comes across as warm and takes the time to answer all my questions in detail

Cons

Being unable to link with any external exercise programming tool aside from Physitrack is something I find frustrating

“Add and change access permissions easily

Pros

I like that I can add and change access permissions for practitioners, admins and individual users using the available options.

Cons

Personally I think it is too expensive and the large number of choices can feel overwhelming when I'm trying to set things up.

“Incredibly helpful support

Pros

From the moment I launched my new clinic, the support team has been incredibly helpful. I've relied on their support throughout the setup. Just having them available has eased so much stress in my day to day and I am genuinely grateful for their consistent help, thank you so much!

Cons

It doesn't offer any AI integration at the moment and on top of that I have to shell out extra money if I want the invoicing add-on enabled.

“Very easy to navigate

Pros

The platform is very easy to navigate and the customer support team is always willing to help.

Cons

As a new solo practitioner I am finding the pricing structure a bit steep for my practice.

“Great for client notes, just over my budget

Pros

I really like that I can document client interactions and send them emails so they can securely review their notes.

Cons

Well the price exceeds my limited budget.

“unified scheduling platform

Pros

The interface is user friendly and I like that I could manage both client appointments and practitioner schedules together in a single unified platform.

Cons

There are no significant negatives to mention from my side. Since our use focused on booking salon appointments, we rarely used the charts function, though I recognize it would likely be valuable for other sectors like medical or therapy practices.

“great template library!

Pros

Navigation and deployment were pretty simple and I really liked the template library. As it made sharing templates with other practitioners simple, plus I could easily check what colleagues were using.

Cons

I discovered it did not support the functionality required to submit insurance claims or handle ERA processing which was a significant limitation for my workflow.

“Smooth onboarding with phenomenal support

Pros

We onboarded this tool about a month ago and the whole transition went smoothly. I compare it to the Y2K scare as everyone was anxious at first, but in the end things ran fine. Their customer support has been phenomenal. Everyone I have dealt with has been deeply knowledgeable and when they were not sure about something, they took the time to investigate and got back to me promptly.

Cons

Honestly I dont have anything bad to report about the platform or the people behind it. There are a few features, bells and whistles I'd like to see added, but they appear receptive to suggestions and seem committed to refining and enhancing their system based on user feedback.

“Incredibly affordable

Pros

Jane is incredibly affordable and it delivers more features than I ever expected it would!

Cons

It does not offer a way to store and quickly review X-ray images which was a major limitation. As a chiropractor who routinely takes X-rays of my patients that missing capability was really important to me.

“Simple booking system with easy integration

Pros

Its a simple booking system that I was able to integrate into my website with very little hassle.

Cons

I have not run into any problems setting up this tool for my clients or when using it myself.

“user-friendly software

Pros

It was an excellent piece of software to begin with. I really liked how user-friendly it was, the quick-to-learn notes feature was excellent and it worked very well for our smaller initial patient roster.

Cons

After reaching a certain capacity and beginning to refer and co-treat more patients, we realized the notes needed to look more professional. We needed to send them to other providers like practitioners, massage therapists, functional medicine clinicians and acupuncturists in a format that was easier for them to read and simpler for us to produce.

“Huge range of features and best team

Pros

The software offers a huge range of features, helps me stay organized and keeps my whole team aligned and moving our workflows forward. Plus Jane's team is truly the best!

Cons

Personally the redesigned timesheet still feels rough around the edges. So I expect it will get better with future updates.

“allows view appointments and bills easily

Pros

I like that I can quickly view my appointments and bills all in one convenient place.

Cons

As a patient using the app and software, I don't have any complaints.

“Very user friendly interface for customers

Pros

Using it, I find the interface very user friendly and it gives customers the convenience to schedule and update their appointments in just a few clicks.

Cons

I ended up having to remember a separate login for each clinic or facility that used this tool and I could not sign in with a single account to view every appointment across different businesses.

“Really simple!

Pros

It is really simple to use, it keeps improving over time and it handles tasks quickly and efficiently.

Cons

There is not much I dislike. I just wish there were more colour choices and stronger options for customizing flags.

“user-friendly and easy

Pros

Jane is incredibly user-friendly and genuinely easy to use and the templates are simple to follow and really easy to customize to fit my workflow.

Cons

It is on the expensive side and at times it feels loaded with features such as bells and whistles that seem intended for big clinics rather than smaller practices.

“Best EHR software for chiropractors

Pros

From my experience, Jane is the best EHR software system for chiropractors and I find their customer service excellent as well.

Cons

I do not have any major complaints about it. The few glitches I've come across were fixed promptly and professionally by the support team every time.

“Much more readable and useful interface

Pros

I find the interface much more readable and useful and I can access it easily from anywhere.

Cons

Sometimes I don't get answers to certain problems, so I think the FAQ needs to be expanded and improved.