Jane App Reviews

Pros

Managing appointments and bookings with it has been the biggest advantage for me since everything is handled in one place. The interface is clean, simple to navigate which makes daily use feel very natural.

Cons

Pricing could offer better value, especially for smaller practices. On top of that, customer support doesn't always feel as responsive as it should.

Pros

The customer support has been outstanding, honestly some of the best I've seen anywhere. And once I can create a macro that handles everything through voice prompts, it's going to save an incredible amount of time.

Cons

I'd really like to see push-button macros added. Same-day text reminders would also be very helpful and a built-in chat feature would be a welcome addition.

Pros

Being able to talk to a real person was a huge plus and every interaction was helpful and never made me feel judged, even when my questions probably sounded a bit silly. The chat support was also very user-friendly and whenever I asked detailed thoughtful questions, the answers I got back were just as specific and genuinely useful.

Cons

After spending 35 years working with another program, it definitely took a while to get used to it. That said, if I were younger and a little more adaptable, I think the switch would have felt much more natural.

Pros

One of the best parts of using it has been the customer support, especially from my onboarding coach. Honestly, every team member I've interacted with has been professional, friendly, knowledgeable and genuinely helpful. I really appreciate being able to get live, person-to-person assistance when needed. The company truly makes an extra effort to take care of its customers.

Cons

Since the app is mainly built around therapy disciplines and my practice is a bit different, learning it has taken a little more effort because I don't exactly fit the usual model. Even so, my onboarding coach has been there through each step, helping me learn the system and adapt my practice-specific documents. In the end, choosing it has absolutely been the right decision for my practice.

Pros

Looking back now that I've been retired for two years and have finally ended my Jane subscription, I can honestly say it truly ran my clinic. I had been using another clinic software before switching but moving to Jane was a complete game changer. Suddenly, all those small but essential jobs were automated, appointment reminders, Covid screening forms back when they were needed, intake forms and more. I could quickly customize the forms patients received as well as the ones I used for my own notes. Printing invoices and receipts after treatment stopped being something I needed my receptionist for because it only took a second and always looked polished and accurate. When online booking and appointment changes became available, I adopted it right away since I was constantly getting late-night emails from people wanting to book. I was able to control who could book or reschedule online, how much notice was required and under what conditions. I could also decide exactly what patients would see, including how full or open a shift appeared. It kept evolving and getting better over time. More than that though, it never felt like just software because there was a whole Jane community behind it. The webinars, newsletters and solution-focused groups were genuinely empowering, all centered on improving patient care, keeping thorough notes and running a clinic well. I still remember being at tennis, checking my diary on the mobile app and booking in my opponent after they got injured. Another feature I appreciated was being able to update a chart later on when I got home and remembered an extra detail a patient had mentioned while leaving the clinic.

Cons

I would have preferred more flexibility with online payments. My patients could pay through Stripe which was useful but I would rather have been able to process those payments with my own SumUp card machine because Stripe didn't give me the level of payment information that was much easier for me to access through SumUp. I also ended up relying on the Jane diary so much that I started using it for other kinds of appointments too like staff meetings, interviews and maintenance visits from builders or cleaners. The downside was that there wasn't a way to search for those diary entries except by looking through them manually. Hopefully that's something they add in the future.

Pros

It's genuinely very user friendly. Even when I'm stuck and can't figure something out, support will walk me through it whenever I need help and there are also solid tutorials available.

Cons

I still haven't figured out how to log in from my phone if there's an interruption with my laptop-that's something I may need to learn for backup access.

Pros

Jane feels efficient and simple to use and everything is nicely documented. It lets our team use one of our mobile devices to respond to patients quickly and effectively, plus it works as an all-in-one EMR.

Cons

There aren't really any complaints about Jane. If anything ever came up or if we wanted to change something, I'm confident it wouldn't linger for long since the support team is genuinely excellent.

Pros

Handles my appointments really well-I'm able to schedule them and quickly check what's coming up. It also stores the documents I need and supports video calls so I can attend sessions without juggling different tools.

Cons

Nothing stands out as something I dislike. It's working exactly how I need it to.

Pros

It was absolutely fabulous to work with. Everything felt professional and well-handled-she came across as knowledgeable, stayed responsive throughout and helped make the whole process smooth and genuinely enjoyable. The level of detail she brought, along with her friendly, approachable attitude, went beyond what I expected.

Cons

Initially some older therapists might feel the pace is a bit fast but they typically settle in quickly. Other than that, there's nothing I'd complain about.

Pros

Customer support has been AMAZING. I recently had a session and it managed to teach me a lot without taking up much time. I've been working with Jane for about two years yet I'm still finding new things to learn which really says a lot about how effective the sessions are.

Cons

There isn't much to complain about. The only thing I'll mention is that this box has a minimum character requirement so I'm filling space here-otherwise I genuinely don't have any cons. Jane has worked great for me and I'm happy with everything.

Pros

This has been absolutely amazing-Honestly, it feels like I made the right choice with my booking app. The help I received was quick and genuinely supportive.

Cons

I can't think of any issues at the moment. I'm still pretty new to Jane app so I've only just signed on.

Pros

Everything feels easy and clear to get going and the system can be tailored to our clinic needs rather than relying on generic items. Setup was simple and pretty simple which helped us move quickly.

Cons

No real downsides have shown up so far and I'm hopeful it stays that way. The only minor snag is a time delay when importing data in the UK though it's something we've been able to work around without too much hassle.

Pros

Their customer support has been phenomenal. Working with the insurance team has been outstanding-she seems to know the answer to every question, handles everything quickly and efficiently and still manages to do it with a smile. Having her as a resource has genuinely helped me get my own practice started.

Cons

Pricing feels a bit on the expensive side. I'd also love to see a more comprehensive app that covers both admin and patients, I know that's already in development. Setup with the insurance billing team took quite a while but once it was sorted (as mentioned above), it ended up being the most helpful part of the whole process.

Pros

The interface feels fairly user-friendly and doesn't take long to learn. It's secure, reliable and gets the job done. When we onboard new patients, the setup process is pretty simple and there are at least some obvious opportunities to make it even smoother. It also looks like Jane has forums where customers can share ideas and feature suggestions. For a company our size (around 30 employees), the pricing feels workable and it's been helpful for booking appointments and rescheduling them without extra hassle for customers.

Cons

It doesn't integrate with Dynamics. I also wish it could automatically send consent forms using pre-designed messages, instead of forcing us to copy and paste the text from our SOPs each time.

Pros

I got my first taste of Jane at my very first job in Canada, where I worked as a receptionist in a physiotherapy clinic. Since I was brand-new to the software, it was simple to get up to speed. The interface feels simple, clean and nicely laid out which meant I could start booking patients, managing appointments and reviewing schedules with minimal training. I also appreciated how quickly I could pull up patient information and keep the day organized. For a busy clinic, that made reception work a lot smoother and cut down on mix-ups.

Cons

After switching jobs, I moved over to Juvonno for charting and documentation. Compared with that, I personally felt Jane's charting features were a bit less adaptive for how I work. That's just based on my own workflow and could vary depending on the clinic's setup and the way charting is handled.

Pros

Customer support has been excellent. The staff answered my questions clearly and treated me with a lot of courtesy. Telehealth was also available when I needed it.

Cons

Honestly, there isn't much I can point to for improvement right now-I'm genuinely at a loss for what could be improved at this time.

Pros

The customer service here is absolutely amazing. I genuinely can't put into words how helpful this booking site has been for our practice. It made setting up our new clinic feel so much calmer and simple from start to finish.

Cons

Nothing to complain about-everything has been so great. Honestly, the support and help this booking site provides has been incredibly beneficial for our practice and it made opening our new clinic feel easy and peaceful.

Pros

Associate I spoke with was friendly, funny, patient and genuinely well-informed. They guided me straight to the source of my problem, explained step-by-step how to handle the issue, got everything set up and then ran a test with the new TedTest patient to confirm it was working correctly.

Cons

No real complaints here-only positive feedback. The call experience was fantastic and this is actually the second time I've used their phone help line.

Pros

Jane's adaptive design and overall ease of use stand out right away. We support grieving individuals and it's pretty clear that complicated tech can be really overwhelming when someone is already dealing with loss. Jane removes that barrier completely. The interface feels clean and welcoming, the customer service team is responsive and genuinely supportive and the platform consolidates our whole community's access to support in one central place. It also offers excellent value for money and it's had a real, positive impact in our community. With Jane in place, our team can concentrate on what we do best-providing care-instead of getting stuck managing tiring systems.

Cons

The reporting and survey tools could be much stronger. We'd love more powerful data extraction features and customizable reporting options. Right now, getting meaningful program outcomes data and building detailed survey reports takes extra workarounds to make it happen.

Pros

It's simple to use and the customer support has been outstanding. I met with Tony this morning and he did a fantastic job walking me through the different features and how they work.

Cons

Since I'm a Spanish-speaking provider, I'd love a feature that lets me automatically switch the language so my clients receive all notifications and documents in Spanish.