Jane App Reviews

“user-friendly software”

Pros

It's genuinely very user friendly. Even when I'm stuck and can't figure something out, support will walk me through it whenever I need help and there are also solid tutorials available.

Cons

I still haven't figured out how to log in from my phone if there's an interruption with my laptop-that's something I may need to learn for backup access.

“well-documented all-in-one EMR”

Pros

Jane feels efficient and simple to use and everything is nicely documented. It lets our team use one of our mobile devices to respond to patients quickly and effectively, plus it works as an all-in-one EMR.

Cons

There aren't really any complaints about Jane. If anything ever came up or if we wanted to change something, I'm confident it wouldn't linger for long since the support team is genuinely excellent.

“perfect for us”

Pros

Handles my appointments really well-I'm able to schedule them and quickly check what's coming up. It also stores the documents I need and supports video calls so I can attend sessions without juggling different tools.

Cons

Nothing stands out as something I dislike. It's working exactly how I need it to.

“responsive support”

Pros

It was absolutely fabulous to work with. Everything felt professional and well-handled-she came across as knowledgeable, stayed responsive throughout and helped make the whole process smooth and genuinely enjoyable. The level of detail she brought, along with her friendly, approachable attitude, went beyond what I expected.

Cons

Initially some older therapists might feel the pace is a bit fast but they typically settle in quickly. Other than that, there's nothing I'd complain about.

“amazing overall”

Pros

Customer support has been AMAZING. I recently had a session and it managed to teach me a lot without taking up much time. I've been working with Jane for about two years yet I'm still finding new things to learn which really says a lot about how effective the sessions are.

Cons

There isn't much to complain about. The only thing I'll mention is that this box has a minimum character requirement so I'm filling space here-otherwise I genuinely don't have any cons. Jane has worked great for me and I'm happy with everything.

“5 stars”

Pros

This has been absolutely amazing-Honestly, it feels like I made the right choice with my booking app. The help I received was quick and genuinely supportive.

Cons

I can't think of any issues at the moment. I'm still pretty new to Jane app so I've only just signed on.

“great setup for clinics”

Pros

Everything feels easy and clear to get going and the system can be tailored to our clinic needs rather than relying on generic items. Setup was simple and pretty simple which helped us move quickly.

Cons

No real downsides have shown up so far and I'm hopeful it stays that way. The only minor snag is a time delay when importing data in the UK though it's something we've been able to work around without too much hassle.

“phenomenal customer support”

Pros

Their customer support has been phenomenal. Working with the insurance team has been outstanding-she seems to know the answer to every question, handles everything quickly and efficiently and still manages to do it with a smile. Having her as a resource has genuinely helped me get my own practice started.

Cons

Pricing feels a bit on the expensive side. I'd also love to see a more comprehensive app that covers both admin and patients, I know that's already in development. Setup with the insurance billing team took quite a while but once it was sorted (as mentioned above), it ended up being the most helpful part of the whole process.

“friendly UI”

Pros

The interface feels fairly user-friendly and doesn't take long to learn. It's secure, reliable and gets the job done. When we onboard new patients, the setup process is pretty simple and there are at least some obvious opportunities to make it even smoother. It also looks like Jane has forums where customers can share ideas and feature suggestions. For a company our size (around 30 employees), the pricing feels workable and it's been helpful for booking appointments and rescheduling them without extra hassle for customers.

Cons

It doesn't integrate with Dynamics. I also wish it could automatically send consent forms using pre-designed messages, instead of forcing us to copy and paste the text from our SOPs each time.

“clean UI”

Pros

I got my first taste of Jane at my very first job in Canada, where I worked as a receptionist in a physiotherapy clinic. Since I was brand-new to the software, it was simple to get up to speed. The interface feels simple, clean and nicely laid out which meant I could start booking patients, managing appointments and reviewing schedules with minimal training. I also appreciated how quickly I could pull up patient information and keep the day organized. For a busy clinic, that made reception work a lot smoother and cut down on mix-ups.

Cons

After switching jobs, I moved over to Juvonno for charting and documentation. Compared with that, I personally felt Jane's charting features were a bit less adaptive for how I work. That's just based on my own workflow and could vary depending on the clinic's setup and the way charting is handled.

“Makes scheduling easy”

Pros

Customer support has been excellent. The staff answered my questions clearly and treated me with a lot of courtesy. Telehealth was also available when I needed it.

Cons

Honestly, there isn't much I can point to for improvement right now-I'm genuinely at a loss for what could be improved at this time.

“amazing customer service support”

Pros

The customer service here is absolutely amazing. I genuinely can't put into words how helpful this booking site has been for our practice. It made setting up our new clinic feel so much calmer and simple from start to finish.

Cons

Nothing to complain about-everything has been so great. Honestly, the support and help this booking site provides has been incredibly beneficial for our practice and it made opening our new clinic feel easy and peaceful.

“positive experience”

Pros

Associate I spoke with was friendly, funny, patient and genuinely well-informed. They guided me straight to the source of my problem, explained step-by-step how to handle the issue, got everything set up and then ran a test with the new TedTest patient to confirm it was working correctly.

Cons

No real complaints here-only positive feedback. The call experience was fantastic and this is actually the second time I've used their phone help line.

“Perfect for us”

Pros

Jane's adaptive design and overall ease of use stand out right away. We support grieving individuals and it's pretty clear that complicated tech can be really overwhelming when someone is already dealing with loss. Jane removes that barrier completely. The interface feels clean and welcoming, the customer service team is responsive and genuinely supportive and the platform consolidates our whole community's access to support in one central place. It also offers excellent value for money and it's had a real, positive impact in our community. With Jane in place, our team can concentrate on what we do best-providing care-instead of getting stuck managing tiring systems.

Cons

The reporting and survey tools could be much stronger. We'd love more powerful data extraction features and customizable reporting options. Right now, getting meaningful program outcomes data and building detailed survey reports takes extra workarounds to make it happen.

“so easy to use”

Pros

It's simple to use and the customer support has been outstanding. I met with Tony this morning and he did a fantastic job walking me through the different features and how they work.

Cons

Since I'm a Spanish-speaking provider, I'd love a feature that lets me automatically switch the language so my clients receive all notifications and documents in Spanish.

“excellent support”

Pros

I can't say enough good things about Jane and the team behind it. The platform itself is simple to use but what really sets everything apart is the support that comes with it. From the very first day, the customer service team treated me like a true partner instead of just another customer. Every question gets answered with patience, concerns are resolved quickly and each interaction leaves me feeling genuinely supported and valued. In an industry where responsiveness and dependable results matter a lot, their team consistently goes above and beyond. It's not common to find a company that both delivers a solid product and truly shows up for its users' success. Having a dedicated, knowledgeable and caring support team available anytime makes me feel confident and gives me real peace of mind. I'm genuinely grateful for the partnership and I'd recommend this EMR documentation system to any healthcare organization that wants an excellent solution plus a team that genuinely cares.

Cons

No issues worth mentioning-everything has been great ,)

“I liked it”

Pros

Customer support has been top-notch. Whenever I call someone answers right away and the issue gets resolved-every single time. They're consistently patient and the way they help feels genuinely kind, not scripted.

Cons

I'd love more report options with deeper breakdowns especially if they can show different service types. It's possible those features exist but I haven't figured out how to access them yet.

“strong support”

Pros

Jane feels adaptive to use and is built specifically with healthcare clinics in mind. Appointment scheduling, online booking, charting, billing and reporting are all combined in a single platform which really helps organize day-to-day operations. The customer support team is quick to respond, stays knowledgeable and clearly walks through answers when questions pop up. The interface is clean and simple for both admin staff and practitioners so getting up to speed doesn't take long.

Cons

Billing and multi-location workflows can feel somewhat restrictive for bigger clinics or those that are actively expanding. For example, providers who split their time across several locations with different billing rules may run into configuration hurdles. More flexibility in these areas would make it work better as teams grow.

“responsive support”

Pros

Really, what's not to like? Whenever we have a question, either Jane chat or a real representative gets back quickly, is genuinely friendly and clearly knows the product inside and out. The Jane interface feels extremely adaptive and I like that it's customizable so it can fit how our team works. They also keep asking users what they want improved and then follow through-actually making changes based on that feedback instead of letting it sit. Overall, I'm genuinely thrilled with Jane.

Cons

Honestly, nothing comes to mind. I'd recommend this medical records and booking system to colleagues without hesitation.

“love their customer service”

Pros

Customer service support was quick and they escalated my case to the right team. I was contacted and handled within the same day. The overall offerings also look solid for the price.

Cons

Nothing negative to report. The only hiccup was a software block that showed up when I abandoned my sign-up a few months back, then came back today to grab the URL I wanted using the same details.