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softwareKareo EMR Reviews
117 Reviews
Overall Rating
3.4
117 Reviews
Rating Distribution
5
(33)
4
(35)
3
(14)
2
(15)
1
(20)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.4
117 Reviews
Rating Distribution
5
(33)
4
(35)
3
(14)
2
(15)
1
(20)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Do not ise
Do not ise
Pros
I strongly advise against signing up there's nothing I recommend.
Cons
I strongly discourage using TebraKareo. They fail to notify you of new appointments unless you're at your computer which is the only way to send intake forms. Despite requesting an app they misunderstood and provided a computer app. Upon wanting to cancel they demanded payment for 14 months of service arguing that I should have clarified computer or phone app. You won't even receive email notifications for new appointment requests unless you're in front of your computer rendering your set automations ineffective.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Michelle
Alternative Medicine, 1-10 employees
Oct 01, 2023
Worst Customer Service
Worst Customer Service
Pros
The onboarding process was excellent and the initial customer service responsiveness was notable. The integration with our existing processes went quite smoothly.
Cons
Following onboarding we faced weeks of unresponsive customer service leaving us without answers for an extended period. While it's relatively straightforward to schedule client appointments on the calendar scheduling meetings or timeoff events involves a cumbersome process requiring seven clicks. Notably the only oneclick scheduling option on the calendar is for patient appointments and there's no waiting list to manage canceled appointments.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Kim
Mental Health Care, 1-10 employees
Oct 01, 2023
Not a good fit for mental health practice
Not a good fit for mental health practice
Pros
I initially appreciated the seamless process of creating and submitting claims from Kareo Clinical to Kareo Billing where I could review approve and submit claims for payment. This functionality worked well for the first few months but eventually stopped without my knowledge. The program effectively sends reminders to clients about scheduled appointments.
Cons
The program inexplicably ceased sending claims to Kareo Billing for several months without notifying me. Despite multiple futile attempts to seek assistance through Customer Service nearly 600 claims suddenly appeared in Kareo Billing in a single day in May encompassing all claims for services rendered since early February. This resulted in unpaid services provided in January February and March under various insurance plans.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Sheryle
Mental Health Care, 1-10 employees
Oct 01, 2023
No customer service
No customer service
Pros
Initially, it was userfriendly for charting and patient data entry.
Cons
After a merger, the quality of service declined significantly. The transition made various tasks, such as dealing with insurance and eprescribing, complicated. Additionally, seeking help incurred substantial fees, with no assistance provided. Cancelling the service proved to be costly due to contract terms.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Pamela
Medical Practice, 1-10 employees
Sep 01, 2023
No customer service
No customer service
Pros
It was userfriendly for charting and inputting patient information into the computer.
Cons
Following their merger with another company the setup process became convoluted complicating insurance eprescribing and lab setup. They demanded 200 per hour for oneonone assistance which proved unhelpful and led to a substantial waste of time and money.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Pamela
Medical Practice, 1-10 employees
Sep 01, 2023
Terrible support
Terrible support
Pros
The product has some merits, but it comes with various issues. The support system is essentially nonexistent, which is a major problem. Despite continuous attempts to seek help, the support team is unresponsive once the contract is signed.
Cons
The templates are average, and overall customization options are limited.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Atif
Health, Wellness and Fitness, 11-50 employees
Aug 01, 2023
Review of Kareo EHR, PM an Billing suites
Review of Kareo EHR, PM an Billing suites
Pros
Kareo has been in use since2013, and it generally offers ease of use and straightforward formats. Staff members found it easy to learn, and it has improved daytoday workflow.
Cons
One limitation is the inability to simultaneously view office notes and encounter forms.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Euphemia
Medical Practice, 1-10 employees
Aug 01, 2023
Terrible support
Terrible support
Pros
While it's a good product there are notable issues primarily the lack of support which is a major concern. Despite sending multiple emails after signing the contract it feels like you're forgotten. This level of service is absolutely unacceptable.
Cons
The templates are average and the overall experience is average as well. Unfortunately customization options are limited.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Atif
Health Wellness and Fitness, 11-50 employees
Aug 01, 2023
Review of Kareo EHR PM an Billing suites
Review of Kareo EHR PM an Billing suites
Pros
The product's ease of use and straightforward formats greatly benefited my staff making it easy for them to learn Kareo's features. It enhanced daytoday workflow.
Cons
It's impossible to view office notes and encounter forms simultaneously.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Euphemia
Medical Practice, 1-10 employees
Aug 01, 2023
Inefficient Billing System
Inefficient Billing System
Pros
Regrettably, I couldnt find any significant positives about this software. The bolt-on desktop interface, while available, adds extra steps for administrative tasks and makes it challenging to streamline operations.
Cons
This softwares billing functionality is far from intuitive, causing confusion and inefficiencies in our medical practice. The desktop application duplicates the workflow, leading to unnecessary complications and redundant efforts.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Vanessa
Medical Practice, 2-10 employees employees
Jul 21, 2023
Needs Improvement
Needs Improvement
Pros
The system has a clean interface, and it allows me to sort and organize key information, which is helpful for my mental health care practice.
Cons
Unfortunately, there are several drawbacks to using this software. Firstly, there is no direct access to the clearing house, and any issues that arise require a support call, which can be time-consuming. Additionally, I have encountered random corruptions in the system, and its not easy to research the reasons behind claim failures or non-payments.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Matt
Mental Health Care, 11-50 employees employees
Jul 19, 2023
It works well for mental health needs.
It works well for mental health needs.
Pros
I value the program's adaptability to our specific needs. It has been customized to accommodate the different preferences and requirements of various staff members.
Cons
One issue is the absence of current mental health terminology in the dropdown boxes requiring the addition of custom phrases and terms. This customization is relatively straightforward but timeconsuming.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Joel
Mental Health Care, 11-50 employees
Jul 01, 2023
Frustrated with the company merger
Frustrated with the company merger
Pros
I appreciate the userfriendly interface and the smooth workflow it provides.
Cons
Frequent website downtime has significantly disrupted my workflow since Tebra's merger with Patient Pop. The site can be nonfunctional for hours every two weeks making it challenging to conduct clinical work.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Lisa
Medical Practice, 1-10 employees
Jul 01, 2023
Good
Good
Pros
The system is easy to use particularly for Electronic Prescription purposes.
Cons
There are no specific points to mention although offering a discount for longterm customers might be considered.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Henry
Mental Health Care, 1-10 employees
Jul 01, 2023
Underwhelming and I'm switching EHRs despite the headache
Underwhelming and I'm switching EHRs despite the headache
Pros
While the SOAP note format is intuitive the process of generating charges and applying them in a separate interface is cumbersome. This creates duplicated administrative workflows instead of streamlining them.
Cons
The updated SOAP note interface can be challenging as it may jump sections down the page and result in difficulty finding one's place in the note. Additionally issues may arise with text spilling outside text boxes and accidentally deleted sections cannot be recovered requiring marking the entire note as an error and starting over.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Vanessa
Medical Practice, 1-10 employees
Jul 01, 2023
Trap
Trap
Pros
I have no positive comments to offer. Dealing with this group has been a negative experience. They seem to take pride in ensnaring new business owners with their service.
Cons
Salespeople can be deceptive advertising services for med spas that are not suitable for such facilities. After expressing concerns during the demo I received a threatening call three months later ultimately being sent to collections. This serves as a warning to med spas beware of their poor customer service.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Trinae
Health Wellness and Fitness, 1-10 employees
Jul 01, 2023
Bad Customer Service
Bad Customer Service
Pros
The application and its features are excellent. Overall it's userfriendly and easy to pick up. Its ease of use is comparable to Athena or Epic and I've received positive feedback from patients using the portal.
Cons
Insurance and account setup was poorly executed and timeconsuming. Communication with support teams is either exceedingly slow or nonexistent. The billing software isn't integrated and requires separate processing. While usable the software is outdated and cumbersome. Although I like the product I'm having second thoughts.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Steven
Hospital & Health Care, 1-10 employees
Jun 01, 2023
Avoid the billing software
Avoid the billing software
Pros
The clinical EHR is easy to use but the billing system's setup for insurance companies is problematic.
Cons
Customer support for their billing service is lacking.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
5
Janelle
Medical Practice, 1-10 employees
Jun 01, 2023
Very unethical company
Very unethical company
Pros
In my experience this company appears to be misleading. The information they provide about the company seems to be deceptive.
Cons
There is a lack of staff assistance during the setup process. Each question requires an hourlong phone call and there is only one hour of support every two weeks. Missing these appointments leads to further delays.
Ease of use
3
Value for money
4
Customer Support
3
Functionality
3
Irina
Medical Practice, 1-10 employees
Jun 01, 2023
Terrible Support
Terrible Support
Pros
It effectively manages clinical aspects and documentation.
Cons
I've been struggling to set up the prescription feature for over a week. It's nearly impossible to speak with a live person instead I receive consistent responses directing me to watch videos. I'm currently reconsidering my software choice.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Joe
Mental Health Care, 1-10 employees
Jun 01, 2023
Ok in the Beginning, But Disappointed
Ok in the Beginning, But Disappointed
Pros
The software is user-friendly, and they provide good initial support and training. The pricing is reasonable, especially for small practices like mine.
Cons
I was highly disappointed with Kareo after the initial "90-day onboarding" period. As soon as that period ended, right before I opened my practice, their support disappeared. While they were initially helpful and willing to set up meetings to assist with any issues, I found that the real challenges arose once I went live. I faced difficulties in prescribing DME, therapy scripts, imaging scripts, etc. When I reached out to my implementation coordinator requesting a brief meeting to address my questions, I received a response stating that they couldnt accommodate meetings after the 90-day period due to being "too busy." This response was quite frustrating. My suggestion is that if you choose Kareo, make sure you thoroughly understand the software before the 90-day period ends. If you have questions or need assistance afterward, youll be directed to the help line, which hasnt been very responsive in my experience. If youre a small practice relying on reliable customer support, I recommend not solely relying on the salespeoples promises, as they may leave you without answers and provide you with a list of videos to watch, which can be time-consuming.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Ryan
Medical Practice, 2 - 10 employees
May 15, 2023
I wish I could go back.
I wish I could go back.
Pros
I have pending expectations regarding the KPIs although my optimism is limited.
Cons
The customer service and account management have been subpar. Our success coach initially had little knowledge and lacked direction leading to weeks of delays and followups. ERA enrollment has also been problematic with poor response times. Password changes were made without notification locking me out of my account. I have reservations about choosing Kareo.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Kaeleigh
Health Wellness and Fitness, 1-10 employees
May 01, 2023
Ok in the beginning but disappointed
Ok in the beginning but disappointed
Pros
It offers a userfriendly experience and their initial support staff and training are impressive. Their pricing is reasonable especially for small practices.
Cons
My experience with Kareo following the 90day onboarding was deeply disappointing. Once the initial period ended their support dwindled. While they were initially eager to assist and resolve issues the transition to an active practice revealed unforeseen problems. Unfortunately they declined further assistance referring me to a helpline. To make matters worse my support request from five days ago remains unanswered. If you rely on strong customer support especially as a small practice be cautious about the talented salespeople's promises you may be left without answers.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Ryan
Medical Practice, 1-10 employees
May 01, 2023
Kareo has potential but is not a good product currently.
Kareo has potential but is not a good product currently.
Pros
My experience with it was entirely negative. The product is currently subpar and the company should focus more on improving functionality rather than investing heavily in sales and advertising for an inferior product.
Cons
Numerous issues include outdated help section content inadequate support a nonintegrated messaging system and difficulties associated with managing multiple practitioners in an office. Additionally it's challenging to review messages and find relevant content. If you ever need to refer back to a message the search feature doesn't work as intended.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Erik
Medical Practice, 1-10 employees
May 01, 2023
Buyer Beware
Buyer Beware
Pros
Despite the promising claims they made they failed to deliver on their commitments.
Cons
Their customer support is virtually nonexistent and I'm considering filing a complaint with the Better Business Bureau.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Lara
Mental Health Care, 1-10 employees
May 01, 2023
Very User-Friendly!
Very User-Friendly!
Pros
One of the things I really liked about Kareo was the ability to message clients directly from the platform. It was incredibly useful for communication purposes.
Cons
The software was easy to learn and navigate, particularly the charting features. I also appreciated the convenience of being able to message clients through the portal.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jennifer
Mental Health Care, 2 - 10 employees
Apr 15, 2023
Very user friendly
Very user friendly
Pros
I found the feature that allows messaging clients from Kareo to be highly useful.
Cons
The software is userfriendly and effective for chart navigation. The ability to message clients through the portal is appreciated.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jennifer
Mental Health Care, 1-10 employees
Apr 01, 2023
Good for Small Practice
Good for Small Practice
Pros
Kareo is a comprehensive software solution ideal for small companies that do not require extensive customization options.
Cons
The software's poor support and inadequate staff understanding make training new personnel difficult.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Alexandra
Financial Services, 1-10 employees
Apr 01, 2023
Avoid this product if solo provider horrible interfacebilling
Avoid this product if solo provider horrible interfacebilling
Pros
The ability to verify insurance utilize telehealth and color code the calendar by appointment type are beneficial features.
Cons
Over the course of a oneyear contract billing problems interface issues a lack of customization and timeconsuming tasks make the software challenging to use particularly for larger notes such as SUD assessments. Workability in this EMR is extremely problematic.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Laura
Mental Health Care, 1-10 employees
Apr 01, 2023
Understand That Customer Support is Not Going to Be Adequate
Understand That Customer Support is Not Going to Be Adequate
Pros
The initial set-up process was decent, and I appreciated the integration of various features.
Cons
Customer support was lacking. I had multiple documentation issues that remained unresolved for an entire year. The software doesnt offer lower pricing for alternate billing professionals like therapists, SUDPs, or peer counselors, so it quickly becomes expensive. Theres also a lack of customization options for notes, making it difficult and cumbersome to create larger notes, such as an SUD assessment.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Jacob
Medical Practice, 2 - 10 employees
Mar 15, 2023
Understand That Customer Support is Not Going To Be Adequeate
Understand That Customer Support is Not Going To Be Adequeate
Pros
The initial setup was decent but it only functioned effectively for about three months. The integration of various features was a positive aspect.
Cons
Poor customer support has led to ongoing documentation issues that have persisted for a year without resolution. The software lacks lowercost alternatives for billing professionals like therapists SUDPs and peer counselors ultimately becoming costly. The lack of customization options for notes and the difficulty in creating lengthy notes like SUD assessments contribute to the software's unwieldiness.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jacob
Medical Practice, 1-10 employees
Mar 01, 2023
Happy
Happy
Pros
Kareo is super user-friendly, and I particularly found it easy to print notes.
Cons
One issue I encountered is that rescheduled patients still receive text notifications, which can be inconvenient.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Susan
Medical Practice, 2 - 10 employees
Feb 15, 2023
Support has no clue
Support has no clue
Pros
It is userfriendly when used for teamwork it works well.
Cons
Customer support is unhelpful and tends to place blame on customers or clients and the software does not comply with HIPAA requirements.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Ja
Mental Health Care, 1-10 employees
Feb 01, 2023
Customer service
Customer service
Pros
The initial setup was quick and straightforward. Signing documents and contracts was swift. However it's possible that important details were overlooked in the rush to complete the contract.
Cons
The software has fallen short of the initial presentation and the customer service experience has been underwhelming.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3
Wilfred
Mental Health Care, 11-50 employees
Feb 01, 2023
Happy
Happy
Pros
Exceptionally userfriendly with the added convenience of easily printing notes.
Cons
Patients who have rescheduled still receive text notifications.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Susan
Medical Practice, 1-10 employees
Feb 01, 2023
It is good when it is working well. sometimes
It is good when it is working well. sometimes
Pros
Thus far it has been performing well although occasional disruptions can slow down my work.
Cons
Work interruptions occur when the system ceases functioning.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Grace
Health Wellness and Fitness, 1-10 employees
Feb 01, 2023
Kareo Review
Kareo Review
Pros
In the workplace Kareo is an outstanding software that serves a variety of everyday needs effectively.
Cons
At times encountering issues with payment options or logging in is my least favorite aspect of the software.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Samantha
Hospital & Health Care, 11-50 employees
Feb 01, 2023
Stay Away
Stay Away
Pros
A unique narrative unfolds Epic invited to dinner by Kareo forms an unlikely friendship. However after the dinner Epic realizes it left its wallet at Kareo's house leading to a dispute over the wallet's return. A billing error further complicates matters with Kareo refusing to provide a refund. This tale has more to reveal including grievances about customer service.
Cons
Key elements include Customer Service note templates and ERx integration.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Harish
Hospital & Health Care, 1-10 employees
Feb 01, 2023
Stay away buyer beware.
Stay away buyer beware.
Pros
Charting proves to be adequate though its application is confined to specific areas. Traditional methods or text expanders often offer faster alternatives.
Cons
Support is subpar with internal communication problems and unfulfilled issue resolutions failing to meet promised deliverables.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
3
Fletcher
Hospital & Health Care, 1-10 employees
Feb 01, 2023
Affordable and amazing!
Affordable and amazing!
Pros
A highly dependable software application, it is extraordinary, simple to comprehend and use, and cost-effective, particularly for those running smaller businesses. It is user-friendly. Customer support is significant. The team seems to be very knowledgeable and helps you whenever you need them. They are the most amiable group of individuals. Kareo is indeed an amazing product.
Cons
Ive been using this product for a while now and its been fantastic, but theres one thing missing. It would be perfect if they could add the billing side accessible to MAC.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
JoAnn
Chebny Sports Medicine, 2-10 employees employees
Jan 14, 2023
Kareo not honoring billing agreement set up by account manager
Kareo not honoring billing agreement set up by account manager
Pros
The software stands out for its simplicity and straightforward usability.
Cons
Challenges arise in the billing department and upholding the original billing agreement for districts using the program.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Jennifer
E-Learning, 101-500 employees
Jan 01, 2023
Provider BewareTHE WORST EHR COMPANY TO WORK WITH
Provider BewareTHE WORST EHR COMPANY TO WORK WITH
Pros
Kareo has faced significant criticism particularly regarding early termination policies and limited access to the documentation section for subscribers.
Cons
Unsatisfactory responses from the onboarding team exacerbate existing issues.
Ease of use
3
Value for money
5
Customer Support
4
Functionality
4
Michelle
Medical Practice, 1-10 employees
Jan 01, 2023
Kareo is a waste
Kareo is a waste
Pros
Frustrations arise from extended wait times and unfulfilled promises of system updates making the exploration of alternative EMR solutions appealing.
Cons
Managing billing with Kareo becomes a frustrating experience due to frequent patient billing errors and complications with photo placement in patient charts.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Justin
Hospital & Health Care, 11-50 employees
Jan 01, 2023
group practice
group practice
Pros
Navigating Kareo is straightforward offering a fast and userfriendly experience.
Cons
When signing up as a group ensure account ownership as note migration and medication data transfer present challenges.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
kristy
Mental Health Care, 1-10 employees
Jan 01, 2023
Good PM software
Good PM software
Pros
Kareo offers all the essential features required for efficient practice management.
Cons
Note that the PM software is limited to PCs and is not compatible with Macs.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Omar
Hospital & Health Care, 101-500 employees
Jan 01, 2023
I dont have any complaints
I dont have any complaints
Pros
I cant say enough good things about this software! The tutorials are very helpful and the ease of use is unparalleled.
Cons
Honestly, I have zero complaints about the software.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Vijaikumar
Health Diagnostics of NWI, LLC, 201-500 employees employees
Dec 22, 2022
Poor customer service.
Poor customer service.
Pros
The Kareo experience left much to be desired raising concerns about the company's commitment to customer satisfaction.
Cons
The company's poor business communication and customer service ethics result in unmet services no grace period for late payment and limited access to medical records.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Lisa
Hospital & Health Care, 1-10 employees
Dec 01, 2022
Horrible Avoid at all costs
Horrible Avoid at all costs
Pros
Seeking resolution through the Better Business Bureau due to significant software issues with a strong recommendation to avoid the software.
Cons
As a small business owner I felt scammed by Kareo with high costs and minimal functionality.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Charlette
Health Wellness and Fitness, 1-10 employees
Dec 01, 2022
Loyal Customer for over Five Years
Loyal Customer for over Five Years
Pros
Kareo is a great software. It is simple, easy to understand, and intuitive to use. Everything from the product to its support staff is great. Navigating between screens is really easy and fun. Each option is very detailed. The support staff is always there to help you resolve all your issues related to the product. I really like this software and would recommend it.
Cons
The sales representative needs to know all the products nitty gritty and then some. There has been a major communication error in the past, but it was dealt with, without any critical hindrance to the workflow.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Sandy
ClaimPro Medical Billing, - employees
Oct 22, 2022
Dishonest and Deceitful Company with noncompetitive platform
Dishonest and Deceitful Company with noncompetitive platform
Pros
A salesperson made misleading commitments regarding unavailable features pressuring the user to make a hasty decision. Limited software testing time was granted resulting in material misrepresentations by the sales rep. Correspondence was preserved to contest the fraudulently obtained contract.
Cons
Promised features fail to materialize leading to dissatisfaction.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Michael
Hospital & Health Care, 1-10 employees
Oct 01, 2022
Filters
Do not ise
Do not ise
Pros
I strongly advise against signing up there's nothing I recommend.
Cons
I strongly discourage using TebraKareo. They fail to notify you of new appointments unless you're at your computer which is the only way to send intake forms. Despite requesting an app they misunderstood and provided a computer app. Upon wanting to cancel they demanded payment for 14 months of service arguing that I should have clarified computer or phone app. You won't even receive email notifications for new appointment requests unless you're in front of your computer rendering your set automations ineffective.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Michelle
Alternative Medicine, 1-10 employees
Oct 01, 2023
Worst Customer Service
Worst Customer Service
Pros
The onboarding process was excellent and the initial customer service responsiveness was notable. The integration with our existing processes went quite smoothly.
Cons
Following onboarding we faced weeks of unresponsive customer service leaving us without answers for an extended period. While it's relatively straightforward to schedule client appointments on the calendar scheduling meetings or timeoff events involves a cumbersome process requiring seven clicks. Notably the only oneclick scheduling option on the calendar is for patient appointments and there's no waiting list to manage canceled appointments.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Kim
Mental Health Care, 1-10 employees
Oct 01, 2023
Not a good fit for mental health practice
Not a good fit for mental health practice
Pros
I initially appreciated the seamless process of creating and submitting claims from Kareo Clinical to Kareo Billing where I could review approve and submit claims for payment. This functionality worked well for the first few months but eventually stopped without my knowledge. The program effectively sends reminders to clients about scheduled appointments.
Cons
The program inexplicably ceased sending claims to Kareo Billing for several months without notifying me. Despite multiple futile attempts to seek assistance through Customer Service nearly 600 claims suddenly appeared in Kareo Billing in a single day in May encompassing all claims for services rendered since early February. This resulted in unpaid services provided in January February and March under various insurance plans.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Sheryle
Mental Health Care, 1-10 employees
Oct 01, 2023
No customer service
No customer service
Pros
Initially, it was userfriendly for charting and patient data entry.
Cons
After a merger, the quality of service declined significantly. The transition made various tasks, such as dealing with insurance and eprescribing, complicated. Additionally, seeking help incurred substantial fees, with no assistance provided. Cancelling the service proved to be costly due to contract terms.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Pamela
Medical Practice, 1-10 employees
Sep 01, 2023
No customer service
No customer service
Pros
It was userfriendly for charting and inputting patient information into the computer.
Cons
Following their merger with another company the setup process became convoluted complicating insurance eprescribing and lab setup. They demanded 200 per hour for oneonone assistance which proved unhelpful and led to a substantial waste of time and money.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Pamela
Medical Practice, 1-10 employees
Sep 01, 2023
Terrible support
Terrible support
Pros
The product has some merits, but it comes with various issues. The support system is essentially nonexistent, which is a major problem. Despite continuous attempts to seek help, the support team is unresponsive once the contract is signed.
Cons
The templates are average, and overall customization options are limited.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Atif
Health, Wellness and Fitness, 11-50 employees
Aug 01, 2023
Review of Kareo EHR, PM an Billing suites
Review of Kareo EHR, PM an Billing suites
Pros
Kareo has been in use since2013, and it generally offers ease of use and straightforward formats. Staff members found it easy to learn, and it has improved daytoday workflow.
Cons
One limitation is the inability to simultaneously view office notes and encounter forms.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Euphemia
Medical Practice, 1-10 employees
Aug 01, 2023
Terrible support
Terrible support
Pros
While it's a good product there are notable issues primarily the lack of support which is a major concern. Despite sending multiple emails after signing the contract it feels like you're forgotten. This level of service is absolutely unacceptable.
Cons
The templates are average and the overall experience is average as well. Unfortunately customization options are limited.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Atif
Health Wellness and Fitness, 11-50 employees
Aug 01, 2023
Review of Kareo EHR PM an Billing suites
Review of Kareo EHR PM an Billing suites
Pros
The product's ease of use and straightforward formats greatly benefited my staff making it easy for them to learn Kareo's features. It enhanced daytoday workflow.
Cons
It's impossible to view office notes and encounter forms simultaneously.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Euphemia
Medical Practice, 1-10 employees
Aug 01, 2023
Inefficient Billing System
Inefficient Billing System
Pros
Regrettably, I couldnt find any significant positives about this software. The bolt-on desktop interface, while available, adds extra steps for administrative tasks and makes it challenging to streamline operations.
Cons
This softwares billing functionality is far from intuitive, causing confusion and inefficiencies in our medical practice. The desktop application duplicates the workflow, leading to unnecessary complications and redundant efforts.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Vanessa
Medical Practice, 2-10 employees employees
Jul 21, 2023
Needs Improvement
Needs Improvement
Pros
The system has a clean interface, and it allows me to sort and organize key information, which is helpful for my mental health care practice.
Cons
Unfortunately, there are several drawbacks to using this software. Firstly, there is no direct access to the clearing house, and any issues that arise require a support call, which can be time-consuming. Additionally, I have encountered random corruptions in the system, and its not easy to research the reasons behind claim failures or non-payments.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Matt
Mental Health Care, 11-50 employees employees
Jul 19, 2023
It works well for mental health needs.
It works well for mental health needs.
Pros
I value the program's adaptability to our specific needs. It has been customized to accommodate the different preferences and requirements of various staff members.
Cons
One issue is the absence of current mental health terminology in the dropdown boxes requiring the addition of custom phrases and terms. This customization is relatively straightforward but timeconsuming.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Joel
Mental Health Care, 11-50 employees
Jul 01, 2023
Frustrated with the company merger
Frustrated with the company merger
Pros
I appreciate the userfriendly interface and the smooth workflow it provides.
Cons
Frequent website downtime has significantly disrupted my workflow since Tebra's merger with Patient Pop. The site can be nonfunctional for hours every two weeks making it challenging to conduct clinical work.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Lisa
Medical Practice, 1-10 employees
Jul 01, 2023
Good
Good
Pros
The system is easy to use particularly for Electronic Prescription purposes.
Cons
There are no specific points to mention although offering a discount for longterm customers might be considered.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Henry
Mental Health Care, 1-10 employees
Jul 01, 2023
Underwhelming and I'm switching EHRs despite the headache
Underwhelming and I'm switching EHRs despite the headache
Pros
While the SOAP note format is intuitive the process of generating charges and applying them in a separate interface is cumbersome. This creates duplicated administrative workflows instead of streamlining them.
Cons
The updated SOAP note interface can be challenging as it may jump sections down the page and result in difficulty finding one's place in the note. Additionally issues may arise with text spilling outside text boxes and accidentally deleted sections cannot be recovered requiring marking the entire note as an error and starting over.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Vanessa
Medical Practice, 1-10 employees
Jul 01, 2023
Trap
Trap
Pros
I have no positive comments to offer. Dealing with this group has been a negative experience. They seem to take pride in ensnaring new business owners with their service.
Cons
Salespeople can be deceptive advertising services for med spas that are not suitable for such facilities. After expressing concerns during the demo I received a threatening call three months later ultimately being sent to collections. This serves as a warning to med spas beware of their poor customer service.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Trinae
Health Wellness and Fitness, 1-10 employees
Jul 01, 2023
Bad Customer Service
Bad Customer Service
Pros
The application and its features are excellent. Overall it's userfriendly and easy to pick up. Its ease of use is comparable to Athena or Epic and I've received positive feedback from patients using the portal.
Cons
Insurance and account setup was poorly executed and timeconsuming. Communication with support teams is either exceedingly slow or nonexistent. The billing software isn't integrated and requires separate processing. While usable the software is outdated and cumbersome. Although I like the product I'm having second thoughts.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Steven
Hospital & Health Care, 1-10 employees
Jun 01, 2023
Avoid the billing software
Avoid the billing software
Pros
The clinical EHR is easy to use but the billing system's setup for insurance companies is problematic.
Cons
Customer support for their billing service is lacking.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
5
Janelle
Medical Practice, 1-10 employees
Jun 01, 2023
Very unethical company
Very unethical company
Pros
In my experience this company appears to be misleading. The information they provide about the company seems to be deceptive.
Cons
There is a lack of staff assistance during the setup process. Each question requires an hourlong phone call and there is only one hour of support every two weeks. Missing these appointments leads to further delays.
Ease of use
3
Value for money
4
Customer Support
3
Functionality
3
Irina
Medical Practice, 1-10 employees
Jun 01, 2023
Terrible Support
Terrible Support
Pros
It effectively manages clinical aspects and documentation.
Cons
I've been struggling to set up the prescription feature for over a week. It's nearly impossible to speak with a live person instead I receive consistent responses directing me to watch videos. I'm currently reconsidering my software choice.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Joe
Mental Health Care, 1-10 employees
Jun 01, 2023
Ok in the Beginning, But Disappointed
Ok in the Beginning, But Disappointed
Pros
The software is user-friendly, and they provide good initial support and training. The pricing is reasonable, especially for small practices like mine.
Cons
I was highly disappointed with Kareo after the initial "90-day onboarding" period. As soon as that period ended, right before I opened my practice, their support disappeared. While they were initially helpful and willing to set up meetings to assist with any issues, I found that the real challenges arose once I went live. I faced difficulties in prescribing DME, therapy scripts, imaging scripts, etc. When I reached out to my implementation coordinator requesting a brief meeting to address my questions, I received a response stating that they couldnt accommodate meetings after the 90-day period due to being "too busy." This response was quite frustrating. My suggestion is that if you choose Kareo, make sure you thoroughly understand the software before the 90-day period ends. If you have questions or need assistance afterward, youll be directed to the help line, which hasnt been very responsive in my experience. If youre a small practice relying on reliable customer support, I recommend not solely relying on the salespeoples promises, as they may leave you without answers and provide you with a list of videos to watch, which can be time-consuming.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Ryan
Medical Practice, 2 - 10 employees
May 15, 2023
I wish I could go back.
I wish I could go back.
Pros
I have pending expectations regarding the KPIs although my optimism is limited.
Cons
The customer service and account management have been subpar. Our success coach initially had little knowledge and lacked direction leading to weeks of delays and followups. ERA enrollment has also been problematic with poor response times. Password changes were made without notification locking me out of my account. I have reservations about choosing Kareo.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Kaeleigh
Health Wellness and Fitness, 1-10 employees
May 01, 2023
Ok in the beginning but disappointed
Ok in the beginning but disappointed
Pros
It offers a userfriendly experience and their initial support staff and training are impressive. Their pricing is reasonable especially for small practices.
Cons
My experience with Kareo following the 90day onboarding was deeply disappointing. Once the initial period ended their support dwindled. While they were initially eager to assist and resolve issues the transition to an active practice revealed unforeseen problems. Unfortunately they declined further assistance referring me to a helpline. To make matters worse my support request from five days ago remains unanswered. If you rely on strong customer support especially as a small practice be cautious about the talented salespeople's promises you may be left without answers.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Ryan
Medical Practice, 1-10 employees
May 01, 2023
Kareo has potential but is not a good product currently.
Kareo has potential but is not a good product currently.
Pros
My experience with it was entirely negative. The product is currently subpar and the company should focus more on improving functionality rather than investing heavily in sales and advertising for an inferior product.
Cons
Numerous issues include outdated help section content inadequate support a nonintegrated messaging system and difficulties associated with managing multiple practitioners in an office. Additionally it's challenging to review messages and find relevant content. If you ever need to refer back to a message the search feature doesn't work as intended.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Erik
Medical Practice, 1-10 employees
May 01, 2023
Buyer Beware
Buyer Beware
Pros
Despite the promising claims they made they failed to deliver on their commitments.
Cons
Their customer support is virtually nonexistent and I'm considering filing a complaint with the Better Business Bureau.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Lara
Mental Health Care, 1-10 employees
May 01, 2023
Very User-Friendly!
Very User-Friendly!
Pros
One of the things I really liked about Kareo was the ability to message clients directly from the platform. It was incredibly useful for communication purposes.
Cons
The software was easy to learn and navigate, particularly the charting features. I also appreciated the convenience of being able to message clients through the portal.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jennifer
Mental Health Care, 2 - 10 employees
Apr 15, 2023
Very user friendly
Very user friendly
Pros
I found the feature that allows messaging clients from Kareo to be highly useful.
Cons
The software is userfriendly and effective for chart navigation. The ability to message clients through the portal is appreciated.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jennifer
Mental Health Care, 1-10 employees
Apr 01, 2023
Good for Small Practice
Good for Small Practice
Pros
Kareo is a comprehensive software solution ideal for small companies that do not require extensive customization options.
Cons
The software's poor support and inadequate staff understanding make training new personnel difficult.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Alexandra
Financial Services, 1-10 employees
Apr 01, 2023
Avoid this product if solo provider horrible interfacebilling
Avoid this product if solo provider horrible interfacebilling
Pros
The ability to verify insurance utilize telehealth and color code the calendar by appointment type are beneficial features.
Cons
Over the course of a oneyear contract billing problems interface issues a lack of customization and timeconsuming tasks make the software challenging to use particularly for larger notes such as SUD assessments. Workability in this EMR is extremely problematic.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Laura
Mental Health Care, 1-10 employees
Apr 01, 2023
Understand That Customer Support is Not Going to Be Adequate
Understand That Customer Support is Not Going to Be Adequate
Pros
The initial set-up process was decent, and I appreciated the integration of various features.
Cons
Customer support was lacking. I had multiple documentation issues that remained unresolved for an entire year. The software doesnt offer lower pricing for alternate billing professionals like therapists, SUDPs, or peer counselors, so it quickly becomes expensive. Theres also a lack of customization options for notes, making it difficult and cumbersome to create larger notes, such as an SUD assessment.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Jacob
Medical Practice, 2 - 10 employees
Mar 15, 2023
Understand That Customer Support is Not Going To Be Adequeate
Understand That Customer Support is Not Going To Be Adequeate
Pros
The initial setup was decent but it only functioned effectively for about three months. The integration of various features was a positive aspect.
Cons
Poor customer support has led to ongoing documentation issues that have persisted for a year without resolution. The software lacks lowercost alternatives for billing professionals like therapists SUDPs and peer counselors ultimately becoming costly. The lack of customization options for notes and the difficulty in creating lengthy notes like SUD assessments contribute to the software's unwieldiness.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jacob
Medical Practice, 1-10 employees
Mar 01, 2023
Happy
Happy
Pros
Kareo is super user-friendly, and I particularly found it easy to print notes.
Cons
One issue I encountered is that rescheduled patients still receive text notifications, which can be inconvenient.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Susan
Medical Practice, 2 - 10 employees
Feb 15, 2023
Support has no clue
Support has no clue
Pros
It is userfriendly when used for teamwork it works well.
Cons
Customer support is unhelpful and tends to place blame on customers or clients and the software does not comply with HIPAA requirements.
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Ja
Mental Health Care, 1-10 employees
Feb 01, 2023
Customer service
Customer service
Pros
The initial setup was quick and straightforward. Signing documents and contracts was swift. However it's possible that important details were overlooked in the rush to complete the contract.
Cons
The software has fallen short of the initial presentation and the customer service experience has been underwhelming.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
3
Wilfred
Mental Health Care, 11-50 employees
Feb 01, 2023
Happy
Happy
Pros
Exceptionally userfriendly with the added convenience of easily printing notes.
Cons
Patients who have rescheduled still receive text notifications.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Susan
Medical Practice, 1-10 employees
Feb 01, 2023
It is good when it is working well. sometimes
It is good when it is working well. sometimes
Pros
Thus far it has been performing well although occasional disruptions can slow down my work.
Cons
Work interruptions occur when the system ceases functioning.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Grace
Health Wellness and Fitness, 1-10 employees
Feb 01, 2023
Kareo Review
Kareo Review
Pros
In the workplace Kareo is an outstanding software that serves a variety of everyday needs effectively.
Cons
At times encountering issues with payment options or logging in is my least favorite aspect of the software.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Samantha
Hospital & Health Care, 11-50 employees
Feb 01, 2023
Stay Away
Stay Away
Pros
A unique narrative unfolds Epic invited to dinner by Kareo forms an unlikely friendship. However after the dinner Epic realizes it left its wallet at Kareo's house leading to a dispute over the wallet's return. A billing error further complicates matters with Kareo refusing to provide a refund. This tale has more to reveal including grievances about customer service.
Cons
Key elements include Customer Service note templates and ERx integration.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Harish
Hospital & Health Care, 1-10 employees
Feb 01, 2023
Stay away buyer beware.
Stay away buyer beware.
Pros
Charting proves to be adequate though its application is confined to specific areas. Traditional methods or text expanders often offer faster alternatives.
Cons
Support is subpar with internal communication problems and unfulfilled issue resolutions failing to meet promised deliverables.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
3
Fletcher
Hospital & Health Care, 1-10 employees
Feb 01, 2023
Affordable and amazing!
Affordable and amazing!
Pros
A highly dependable software application, it is extraordinary, simple to comprehend and use, and cost-effective, particularly for those running smaller businesses. It is user-friendly. Customer support is significant. The team seems to be very knowledgeable and helps you whenever you need them. They are the most amiable group of individuals. Kareo is indeed an amazing product.
Cons
Ive been using this product for a while now and its been fantastic, but theres one thing missing. It would be perfect if they could add the billing side accessible to MAC.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
JoAnn
Chebny Sports Medicine, 2-10 employees employees
Jan 14, 2023
Kareo not honoring billing agreement set up by account manager
Kareo not honoring billing agreement set up by account manager
Pros
The software stands out for its simplicity and straightforward usability.
Cons
Challenges arise in the billing department and upholding the original billing agreement for districts using the program.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Jennifer
E-Learning, 101-500 employees
Jan 01, 2023
Provider BewareTHE WORST EHR COMPANY TO WORK WITH
Provider BewareTHE WORST EHR COMPANY TO WORK WITH
Pros
Kareo has faced significant criticism particularly regarding early termination policies and limited access to the documentation section for subscribers.
Cons
Unsatisfactory responses from the onboarding team exacerbate existing issues.
Ease of use
3
Value for money
5
Customer Support
4
Functionality
4
Michelle
Medical Practice, 1-10 employees
Jan 01, 2023
Kareo is a waste
Kareo is a waste
Pros
Frustrations arise from extended wait times and unfulfilled promises of system updates making the exploration of alternative EMR solutions appealing.
Cons
Managing billing with Kareo becomes a frustrating experience due to frequent patient billing errors and complications with photo placement in patient charts.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Justin
Hospital & Health Care, 11-50 employees
Jan 01, 2023
group practice
group practice
Pros
Navigating Kareo is straightforward offering a fast and userfriendly experience.
Cons
When signing up as a group ensure account ownership as note migration and medication data transfer present challenges.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
kristy
Mental Health Care, 1-10 employees
Jan 01, 2023
Good PM software
Good PM software
Pros
Kareo offers all the essential features required for efficient practice management.
Cons
Note that the PM software is limited to PCs and is not compatible with Macs.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Omar
Hospital & Health Care, 101-500 employees
Jan 01, 2023
I dont have any complaints
I dont have any complaints
Pros
I cant say enough good things about this software! The tutorials are very helpful and the ease of use is unparalleled.
Cons
Honestly, I have zero complaints about the software.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Vijaikumar
Health Diagnostics of NWI, LLC, 201-500 employees employees
Dec 22, 2022
Poor customer service.
Poor customer service.
Pros
The Kareo experience left much to be desired raising concerns about the company's commitment to customer satisfaction.
Cons
The company's poor business communication and customer service ethics result in unmet services no grace period for late payment and limited access to medical records.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Lisa
Hospital & Health Care, 1-10 employees
Dec 01, 2022
Horrible Avoid at all costs
Horrible Avoid at all costs
Pros
Seeking resolution through the Better Business Bureau due to significant software issues with a strong recommendation to avoid the software.
Cons
As a small business owner I felt scammed by Kareo with high costs and minimal functionality.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Charlette
Health Wellness and Fitness, 1-10 employees
Dec 01, 2022
Loyal Customer for over Five Years
Loyal Customer for over Five Years
Pros
Kareo is a great software. It is simple, easy to understand, and intuitive to use. Everything from the product to its support staff is great. Navigating between screens is really easy and fun. Each option is very detailed. The support staff is always there to help you resolve all your issues related to the product. I really like this software and would recommend it.
Cons
The sales representative needs to know all the products nitty gritty and then some. There has been a major communication error in the past, but it was dealt with, without any critical hindrance to the workflow.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Sandy
ClaimPro Medical Billing, - employees
Oct 22, 2022
Dishonest and Deceitful Company with noncompetitive platform
Dishonest and Deceitful Company with noncompetitive platform
Pros
A salesperson made misleading commitments regarding unavailable features pressuring the user to make a hasty decision. Limited software testing time was granted resulting in material misrepresentations by the sales rep. Correspondence was preserved to contest the fraudulently obtained contract.
Cons
Promised features fail to materialize leading to dissatisfaction.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Michael
Hospital & Health Care, 1-10 employees
Oct 01, 2022