- Home
- EMR Software
- Kareo EMR
Reviews
Kareo EMR Reviews
195 Reviews
softwareOverall Rating
3.6
195 Reviews
Rating Distribution
5
(79)
4
(46)
3
(17)
2
(19)
1
(34)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.6
195 Reviews
Rating Distribution
5
(79)
4
(46)
3
(17)
2
(19)
1
(34)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Sort by:
Initially good but is now unusable
Initially good but is now unusable
Pros
The thing I like the most is that the Kareo team was keen to understand the requirements specific to a mental health practice, both from a business and functional perspective.
Cons
The customer service they provide is undoubtedly the worst in the industry. The process they have for deactivating a provider is very annoying and time-consuming. I have spent up to 2 hours on the phone with them just to deactivate a provider.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Durwood
Mental Health Care, 11-50 employees
More than a year
April 2024
Worst company I have ever worked with in my entire career
Worst company I have ever worked with in my entire career
Pros
I have nothing good to say about this product.
Cons
To date, Kareo (now Tebra) has been the worst company I have worked with. I am a Kareo customer, and our clinics switched to Tebra on 11/23. However, Kareo has still not properly transferred our data. Customer support staff is unresponsive, and I can't get a solution from anyone.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Bonnie
Hospital & Health Care, 11-50 employees
Less than 6 months
April 2024
Different name, same terrible product
Different name, same terrible product
Pros
The contract interface is visually appealing but that's about it.
Cons
It's difficult to even list all the issues. The scheduling software frequently drops appointments, the customer service is incompetent, the billing reports are inadequate, leading to missed claims and the system crashes regularly. They make grand promises before you make a purchase, but I am still waiting for things that were supposed to be done within a couple of months after signing up. They promise callbacks that rarely happen, and it's nearly impossible to speak to a manager over the phone. They changed their name from Kareo to Tebra due to their terrible reputation, but the product remains just as terrible. I apologize for the rant, but I am very much exhausted from dealing with them. I have reached my breaking point.
Ease of use
5
Value for money
3
Customer Support
1
Functionality
3
Greg
Medical Practice, 11-50 employees
More than a year
April 2024
Nothing left since pandemic
Nothing left since pandemic
Pros
Compared to the system I used before the pandemic, this one is superior. It offered direct phone support, free onboarding and training for each new employee (up to one hour). Also the ease of use is there with proper guidance and training. The amount of information packed into this software is extensive, and it takes years to become an expert. Therefore, discontinuing training and assistance is not a good and acceptable decision.
Cons
There is no direct contact with a human via phone. All customer service representative assistance comes in the form of an email to a single person who is likely overwhelmed and takes days to respond. The training videos are outdated and don't align with the current software versions in use. Essentially, for $300 to $400 a month, you are left to figure things out on your own.
Ease of use
3
Value for money
3
Customer Support
2
Functionality
3
Anthony
Medical Practice, 1-10 employees
Less than a year
April 2024
Cannot get customer support
Cannot get customer support
Pros
Currently, there isn't much to talk about. Still will like ot mention that the notes feature is satisfactory, but so are the documents in Microsoft Word.
Cons
It is a massive issue that I cannot collect payments from patients. Their customer care has been very poor in the past and it takes them weeks to respond. There have been instances where I left a review, and they called me immediately, which doesn't reflect well on their part.
Ease of use
3
Value for money
4
Customer Support
2
Functionality
2
Annette
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2024
Be careful--- for medical practices
Be careful--- for medical practices
Pros
The interface functions well, and navigating the windows to handle billing is simple.
Cons
Terminating services with them is very challenging. It is not possible to do it online. When I call, they claim it is terminated, but then they contradict themselves, continue to bill me and even send me to collections. We terminated the service because we couldn't find a competent outside biller who would use their software. We contacted them, and they provided us with three names. We tried two of them, but it resulted in a significant loss of time and money. Eventually, we had to handle the billing in-house until we could switch software and find an outside company to handle it.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
6
iqbal
Medical Practice, 1-10 employees
More than a year
April 2024
Amazing EMR
Amazing EMR
Pros
Documentation is easy and prescribing is also a breeze.
Cons
Not all the ICD codes pop up easily, and sometimes my documentation gets deleted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara
Hospital & Health Care, 51-100 employees
More than a year
March 2024
Customer Service
Customer Service
Pros
The EHR works well and is easy to navigate, but there is no support available when there are glitches on the website.
Cons
The customer service is terrible. When the website malfunctions, there's no one to talk to. I have been waiting for over a week for them to fix my website. Suddenly, my online booking stopped working, my picture disappeared and my title became incorrect. When I call daily, they have no one capable of helping and just tell me to wait for an email.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
CHERYLE
Medical Practice, 1-10 employees
Less than a year
March 2024
Disappointing
Disappointing
Pros
The onboarding staff were delightful and knowledgeable.
Cons
The service department is practically nonexistent. When I tried billing, I was redirected to another department and the cycle continued.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Lincoln
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2024
Fantastic Software
Fantastic Software
Pros
As a Practice Owner and Therapist, I have found Kareo Medical Software to be very intuitive and efficient. It smoothly streamlines everything from documentation to billing which allows me to focus more on patient care and less on administrative tasks. I highly recommend Kareo/Tebra to fellow practitioners iwho are in search of a comprehensive software solution. Furthermore, it is very affordable!
Cons
I am very much satisfied with Kareo Medical Software. It is truly fantastic when a tool surpasses expectations and leaves no room for complaints. Here's to ongoing success and seamless operations with Kareo.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kendra
Hospital & Health Care, 1-10 employees
More than a year
March 2024
excellent work tool
excellent work tool
Pros
It's really easy and practical to use, with all the necessary features contained within the app.
Cons
Patient intake and admission, as well as inputting patient information, are very simple. I am so far so happy with my purchase.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dalice
Medical Practice, 1-10 employees
Less than 6 months
March 2024
User friendly & amazing transition!
User friendly & amazing transition!
Pros
The interface is intuitive and user-friendly.
Cons
There are some spacing issues with templates that affect their appearance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alphonse
Hospital & Health Care, 11-50 employees
More than a year
March 2024
Meets basic needs
Meets basic needs
Pros
The software is basic and user-friendly, with a reasonable learning curve.
Cons
The customer support and IPCS onboarding process are frustrating. There are annoying glitches, such as display cut-offs on the phone app.
Ease of use
8
Value for money
6
Customer Support
2
Functionality
8
Jonathan
Medical Practice, 1-10 employees
More than a year
March 2024
Worst company in America
Worst company in America
Pros
They made false claims about their capabilities. I am already looking for a better solution. Not happy!
Cons
It's hard to know where to begin. The software is outdated, and they haven't been able to code an API and integrate with other systems as promised.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Mary Ellen
Hospital & Health Care, 1-10 employees
Less than 6 months
March 2024
Kareo Usage
Kareo Usage
Pros
The ease of usage, along with the ability to effortlessly build charts and schedule appointments, makes it suitable for small to medium-sized clinics.
Cons
Medications cannot be listed in alphabetical order, nor can scripts be updated when there are changes in dose or directions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita
Medical Practice, 11-50 employees
More than a year
March 2024
Not worth the expense
Not worth the expense
Pros
The setup team was quick and professional, and overall the product offerings are reasonable.
Cons
The services offered do not live up to the promises made during the sales pitch. Despite receiving credits to my account, the billing department keeps attempting to charge additional fees.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
1
Gina
Cosmetics, 1-10 employees
Less than 6 months
March 2024
Works great!
Works great!
Pros
Both the desktop and online versions are really easy to use.
Cons
I wish that the desktop version received more attention and was as robust as the online version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, 11-50 employees
Less than a year
March 2024
Customer service
Customer service
Pros
It's really user-friendly, and the customer service staff is great. I can definitely rely on them.
Cons
Unfortunately, there are time when you have to wait for long for somethings, although it's not their fault.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Medical Devices, 1-10 employees
Less than a year
February 2024
Feedback of an excellent product
Feedback of an excellent product
Pros
The EHR tools and access to various training resources are beneficial.
Cons
I loved the EHR and billing setup. I have no cons.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BriAna
Medical Practice, 1-10 employees
Less than 6 months
February 2024
From a part time user view
From a part time user view
Pros
Maneuvering around the Kareo now Tebra system is easy, and it is very self-explanatory.
Cons
The fact that there is no delegated signature option for orders or the ability to directly transfer documents from other EHR systems.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Patricia
Hospital & Health Care, 11-50 employees
Less than a year
February 2024
My Kareo experience!
My Kareo experience!
Pros
I like how incredibly easy it is to use. I have no trouble looking up patients and managing their records.
Cons
I don't like that you cannot switch practices without logging off. That's the only issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adrien
Health, Wellness and Fitness, 51-100 employees
Less than a year
February 2024
Happy With Kareo!
Happy With Kareo!
Pros
The convenience of use, along with the excellent customer service and scheduling system is fantastic.
Cons
So far, Kareo has been excellent. The only problem we encountered was during the transition from our previous billing/charting system.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Joe
Medical Practice, 11-50 employees
Less than 6 months
February 2024
Kareo is so easy to use
Kareo is so easy to use
Pros
I found it very easy to learn and use within just one day. The thing I enjoy the most is how effortless it is to navigate.
Cons
When it comes to scheduling patients, it can sometimes be difficult if I navigate away from the screen, but it's not too bad.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graciela
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
February 2024
Excellent EMR for solo providers
Excellent EMR for solo providers
Pros
The program is very user-friendly and affordable. I have researched multiple EMRs before choosing Kareo, and I have not been disappointed.
Cons
The change in format and colors from Kareo to Tebra was a bit difficult to adjust to. As a visual person, I relied on the colors when navigating the system. It took some time to get used to the minimal use of colors in the system. I will say that the streamlined coloring does appear more professional.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
Great for a free clinic
Great for a free clinic
Pros
Having free access is fantastic, especially for a free community clinic or non-profit organizations with limited funds.
Cons
Some additional features are only available with the paid version.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
John
Medical Practice, 51-100 employees
Less than a year
February 2024
Great system
Great system
Pros
The software is user-friendly and straightforward to use and navigate.
Cons
The system occasionally goes down or gets glitchy, although this doesn't happen too often.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bernadette
Medical Practice, 11-50 employees
Less than a year
February 2024
GREAT JOB Kareo !!
GREAT JOB Kareo !!
Pros
It's easy to navigate and I mainly love that digital forms can be sent via email or text.
Cons
I have no cons to mention against Kareo. I firmly believe it is an amazing program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antwone
Hospital & Health Care, 11-50 employees
Less than 6 months
February 2024
Director of Operations
Director of Operations
Pros
Adding new clients to the EMR is simple and hassle-free.
Cons
The process of sending out a bill for a service provided by our staff involves lengthy steps. Additionally, all staff can view the billed amount, even though the return fee is not always the same as the amount billed.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
10
JAMIE
Mental Health Care, 11-50 employees
Less than a year
February 2024
Good product
Good product
Pros
It's easy to understand, and the training provided is simple and straightforward.
Cons
I have no complaints about the system. It is very helpful.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
10
Donna
Mental Health Care, 11-50 employees
Less than 6 months
February 2024
Doctor reviewing
Doctor reviewing
Pros
I like features like eForce, appointment reminders, patient communication and the ability for patients to email us through the portal. The broadcasting feature is also fantastic.
Cons
The referral system could be improved and streamlined. Additionally, there are certain diagnoses that I can't find, so I have to search for them on Google because they don't appear in the ICD-10 search.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Doris
Health, Wellness and Fitness, 11-50 employees
Less than a year
February 2024
Quick & Easy
Quick & Easy
Pros
What I love most about Kareo is how quick and easy it is to look up a patient, review new referrals in the queue and manage them. Additionally, having all the necessary tools for providers, such as imaging notes and referrals, is great.
Cons
Not everyone is online all the time. When trying to send a message to different coordinators, either they don't receive the message or they don't respond.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lenny
Medical Practice, 1-10 employees
Less than a year
February 2024
Easy-to-Use Billing Software
Easy-to-Use Billing Software
Pros
I love the simplicity of billing for services!
Cons
I think there should be more control over changing or deleting billing slips with errors. Rather than having to re-bill and re-submit, maybe there could be a "delete slip" function?
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Mental Health Care, 11-50 employees
Less than a year
February 2024
Josephine Bostic, owner and operator
Josephine Bostic, owner and operator
Pros
The EMR and learning modules, especially the diet modules, are helpful in managing concerns and reviews. The system is very user-friendly and the cost is reasonable.
Cons
It took me a while to get used to scheduling new patients, but I found several ways to do it, and now I'm a pro.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josephine
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Kareo is very difficult to work with
Kareo is very difficult to work with
Pros
My wife (who is the administrator) likes this software because of the reasonable price.
Cons
The functionality and usability are not user-friendly and are difficult to navigate.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Robert
Medical Practice, 1-10 employees
Less than a year
February 2024
Not worth the money
Not worth the money
Pros
The generation of patient reviews after visits was a positive aspect, although it was bothersome for patients when they received multiple review requests after subsequent visits.
Cons
The value for the money spent is not pleasing. I discovered that another IT company can offer the same functionality as Kareo for a lower monthly cost. I realized this when I transitioned away from kareo.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
5
Terese
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Completely satisfied solo practitioner!
Completely satisfied solo practitioner!
Pros
I can manage every aspect of my practice from one platform, including Telehealth, billing and claims. I couldn't be happier!
Cons
I have no complaints at all. I can't think of anything negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kit
Medical Practice, 1-10 employees
More than a year
February 2024
Kareo Review
Kareo Review
Pros
I love how easy the system is to use and I enjoy the documentation process on the EHR. The schedule is neatly organized, which adds to the overall convenience.
Cons
I don't like that it lacks spell-check and has numerous technical errors. There are concerns about timeouts and processing documentation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Arianna
Hospital & Health Care, 51-100 employees
More than a year
February 2024
Box review
Box review
Pros
Once you learn how to use it, the billing module is excellent. The learning part is also manageable.
Cons
The setup process and learning how to use it were difficult. There is a lack of support.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
David
Medical Practice, 1-10 employees
Less than a year
February 2024
Great EMR !
Great EMR !
Pros
I like how easy it is to use for various tasks and how customizable it is to suit individual preferences.
Cons
The customer support needs improvement, whether it's by phone or email.
Ease of use
10
Value for money
8
Customer Support
5
Functionality
10
Camille
Hospital & Health Care, 11-50 employees
Less than a year
February 2024
It is worth it!
It is worth it!
Pros
The ease of use, combined with the multiple features, has made my life so much easier. From progress notes to telehealth connections and appointment reminders, it's a no-brainer!
Cons
Well, as someone who likes to save money, I do wish it had a lower cost, BUT it's definitely worth every penny.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin
Mental Health Care, 1-10 employees
Less than 6 months
February 2024
The Perfect EHR/practice management solution for small/solo medical practices
The Perfect EHR/practice management solution for small/solo medical practices
Pros
The integrated interface of the affordable and user-friendly EHR enhances efficiency which makes medical practice easier and reducing time wastage and ultimately leading to improved revenue. The simple patient portal setup and online scheduling attract more patients and facilitate easier feedback and retention. The integrated telehealth feature significantly reduces "no-show" rates. The mobile app allows for work to be done conveniently anywhere, anytime. The billing system is efficient and easy to use, with simple payment tracking and performance monitoring.
Cons
I've been using this software for three and a half years, and I still haven't found anything I particularly dislike about it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Practice, 1-10 employees
More than a year
February 2024
Terrible, not worth the headaches it causes
Terrible, not worth the headaches it causes
Pros
Unfortunately I am not a fond of this software. There behavior towards their customers needs and business growth is pathetic.
Cons
They refuse to address the issues with credit card payments, and the same problem keeps occurring. Each time, they don't know how to fix it.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Asma
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Amazing Service!
Amazing Service!
Pros
It's easy and user-friendly, and considering what you get the price is excellent.
Cons
The enrollment process for ERA takes a long time, and the customer service for enrollment is conducted through email, making communication difficult.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
TANIA
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Medical scribe review
Medical scribe review
Pros
Kareo's efficiency makes it simple to manage my workload.
Cons
I don't have any drawbacks to using Kareo.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janay
Hospital & Health Care, 51-100 employees
Less than a year
February 2024
Stay away unless
Stay away unless
Pros
The claims reports are good and they are clear and easy to understand.
Cons
Where do I even begin? The billing process is a joke. Each claim line counts as a claim in the monthly total, contrary to what the salesperson repeatedly mentioned about per patient date of service. The training was supposed to involve weekly check-ins and actual training sessions. However, our trainer only did one session, and we never heard from her again. When we raised our concerns to customer service, we explained all the issues, lack of training, ineffective communication with the trainer who directed us to online resources we had already explored, enrollment errors that resulted in nearly $1000 extra charges in one month, and more. The supervisor acknowledged the training should have been better but mentioned that the trainer wouldn't face any consequences. There was no adjustment on fees despite not receiving the promised training in writing. They suggested filing a case with accounting for potential fee refunds, but it has been over six months without any response. Overall, the reports are incomplete, as I can't generate a detailed A/R report that includes both insurance and patient information on the same printout. The system tends to lag when switching screens IT confirmed it's not our systems but Kareo itself. It's frustrating that we can't perform all tasks in a cloud-based system. Apparently, the front desk and providers are on the cloud-based side, while billers and accountants operate on the desktop side. By now, this should be fully cloud-based, as other systems figured it out years ago.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Michele
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Platform's Limitations, Hidden Costs, and Manual Processes
Platform's Limitations, Hidden Costs, and Manual Processes
Pros
While the design interface and app seem satisfactory, I have come across major limitations. The absence of automation features and the severe restrictions on data exporting are concerning. Moreover, the hidden costs and reliance on manual processes further exacerbate these issues.
Cons
The interface appears visually appealing, but it lacks numerous features. But I do like the presence of a mobile app.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
More than a year
February 2024
Concerned Customer
Concerned Customer
Pros
Unfortunately, it was not user-friendly in any way. I am not happy!
Cons
I have never encountered such terrible customer service in my entire life. It took almost two weeks just to get in touch with one Condescending "supervisors".
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ysen
Hospital & Health Care, 11-50 employees
Less than 6 months
January 2024
Worst company in the field
Worst company in the field
Pros
There is nothing impressive about this basic HER. The practice management is average.
Cons
Regarding customer service, I was overcharged $1700, and they still haven't refunded me since October 2023. I call them 2 to 3 times a week, and they still owe me $600.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Marc
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Move on they are in a development stage and are missing many features needed for your staff
Move on they are in a development stage and are missing many features needed for your staff
Pros
It resembles Outlook or Google Calendar. It also looks straightforward, probably because it's a basic EHR with limited features.
Cons
NO APP OR ALTERNATIVE FOR ANDROID USERS. Customizing forms for logical questions is not allowed. Including survey questions with automatic calculation for numeric values associated with selections, as seen in platforms like JotForms, is not possible. Additionally, Android users do not have access to an app. Moreover, the patient app tends to lock and confuses them during setup.
Ease of use
5
Value for money
3
Customer Support
1
Functionality
1
Anonymous
Not Specified, 11-50 employees
Less than 6 months
January 2024
Dissapointed
Dissapointed
Pros
The dashboard is quite user-friendly and intuitive.
Cons
The customer service is the worst and the pricing is too high.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
10
Penelope
Health, Wellness and Fitness, 1-10 employees
Less than a year
November 2023
Filters
Sort by:
Initially good but is now unusable
Initially good but is now unusable
Pros
The thing I like the most is that the Kareo team was keen to understand the requirements specific to a mental health practice, both from a business and functional perspective.
Cons
The customer service they provide is undoubtedly the worst in the industry. The process they have for deactivating a provider is very annoying and time-consuming. I have spent up to 2 hours on the phone with them just to deactivate a provider.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Durwood
Mental Health Care, 11-50 employees
More than a year
April 2024
Worst company I have ever worked with in my entire career
Worst company I have ever worked with in my entire career
Pros
I have nothing good to say about this product.
Cons
To date, Kareo (now Tebra) has been the worst company I have worked with. I am a Kareo customer, and our clinics switched to Tebra on 11/23. However, Kareo has still not properly transferred our data. Customer support staff is unresponsive, and I can't get a solution from anyone.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Bonnie
Hospital & Health Care, 11-50 employees
Less than 6 months
April 2024
Different name, same terrible product
Different name, same terrible product
Pros
The contract interface is visually appealing but that's about it.
Cons
It's difficult to even list all the issues. The scheduling software frequently drops appointments, the customer service is incompetent, the billing reports are inadequate, leading to missed claims and the system crashes regularly. They make grand promises before you make a purchase, but I am still waiting for things that were supposed to be done within a couple of months after signing up. They promise callbacks that rarely happen, and it's nearly impossible to speak to a manager over the phone. They changed their name from Kareo to Tebra due to their terrible reputation, but the product remains just as terrible. I apologize for the rant, but I am very much exhausted from dealing with them. I have reached my breaking point.
Ease of use
5
Value for money
3
Customer Support
1
Functionality
3
Greg
Medical Practice, 11-50 employees
More than a year
April 2024
Nothing left since pandemic
Nothing left since pandemic
Pros
Compared to the system I used before the pandemic, this one is superior. It offered direct phone support, free onboarding and training for each new employee (up to one hour). Also the ease of use is there with proper guidance and training. The amount of information packed into this software is extensive, and it takes years to become an expert. Therefore, discontinuing training and assistance is not a good and acceptable decision.
Cons
There is no direct contact with a human via phone. All customer service representative assistance comes in the form of an email to a single person who is likely overwhelmed and takes days to respond. The training videos are outdated and don't align with the current software versions in use. Essentially, for $300 to $400 a month, you are left to figure things out on your own.
Ease of use
3
Value for money
3
Customer Support
2
Functionality
3
Anthony
Medical Practice, 1-10 employees
Less than a year
April 2024
Cannot get customer support
Cannot get customer support
Pros
Currently, there isn't much to talk about. Still will like ot mention that the notes feature is satisfactory, but so are the documents in Microsoft Word.
Cons
It is a massive issue that I cannot collect payments from patients. Their customer care has been very poor in the past and it takes them weeks to respond. There have been instances where I left a review, and they called me immediately, which doesn't reflect well on their part.
Ease of use
3
Value for money
4
Customer Support
2
Functionality
2
Annette
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2024
Be careful--- for medical practices
Be careful--- for medical practices
Pros
The interface functions well, and navigating the windows to handle billing is simple.
Cons
Terminating services with them is very challenging. It is not possible to do it online. When I call, they claim it is terminated, but then they contradict themselves, continue to bill me and even send me to collections. We terminated the service because we couldn't find a competent outside biller who would use their software. We contacted them, and they provided us with three names. We tried two of them, but it resulted in a significant loss of time and money. Eventually, we had to handle the billing in-house until we could switch software and find an outside company to handle it.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
6
iqbal
Medical Practice, 1-10 employees
More than a year
April 2024
Amazing EMR
Amazing EMR
Pros
Documentation is easy and prescribing is also a breeze.
Cons
Not all the ICD codes pop up easily, and sometimes my documentation gets deleted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara
Hospital & Health Care, 51-100 employees
More than a year
March 2024
Customer Service
Customer Service
Pros
The EHR works well and is easy to navigate, but there is no support available when there are glitches on the website.
Cons
The customer service is terrible. When the website malfunctions, there's no one to talk to. I have been waiting for over a week for them to fix my website. Suddenly, my online booking stopped working, my picture disappeared and my title became incorrect. When I call daily, they have no one capable of helping and just tell me to wait for an email.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
CHERYLE
Medical Practice, 1-10 employees
Less than a year
March 2024
Disappointing
Disappointing
Pros
The onboarding staff were delightful and knowledgeable.
Cons
The service department is practically nonexistent. When I tried billing, I was redirected to another department and the cycle continued.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Lincoln
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2024
Fantastic Software
Fantastic Software
Pros
As a Practice Owner and Therapist, I have found Kareo Medical Software to be very intuitive and efficient. It smoothly streamlines everything from documentation to billing which allows me to focus more on patient care and less on administrative tasks. I highly recommend Kareo/Tebra to fellow practitioners iwho are in search of a comprehensive software solution. Furthermore, it is very affordable!
Cons
I am very much satisfied with Kareo Medical Software. It is truly fantastic when a tool surpasses expectations and leaves no room for complaints. Here's to ongoing success and seamless operations with Kareo.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kendra
Hospital & Health Care, 1-10 employees
More than a year
March 2024
excellent work tool
excellent work tool
Pros
It's really easy and practical to use, with all the necessary features contained within the app.
Cons
Patient intake and admission, as well as inputting patient information, are very simple. I am so far so happy with my purchase.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dalice
Medical Practice, 1-10 employees
Less than 6 months
March 2024
User friendly & amazing transition!
User friendly & amazing transition!
Pros
The interface is intuitive and user-friendly.
Cons
There are some spacing issues with templates that affect their appearance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alphonse
Hospital & Health Care, 11-50 employees
More than a year
March 2024
Meets basic needs
Meets basic needs
Pros
The software is basic and user-friendly, with a reasonable learning curve.
Cons
The customer support and IPCS onboarding process are frustrating. There are annoying glitches, such as display cut-offs on the phone app.
Ease of use
8
Value for money
6
Customer Support
2
Functionality
8
Jonathan
Medical Practice, 1-10 employees
More than a year
March 2024
Worst company in America
Worst company in America
Pros
They made false claims about their capabilities. I am already looking for a better solution. Not happy!
Cons
It's hard to know where to begin. The software is outdated, and they haven't been able to code an API and integrate with other systems as promised.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Mary Ellen
Hospital & Health Care, 1-10 employees
Less than 6 months
March 2024
Kareo Usage
Kareo Usage
Pros
The ease of usage, along with the ability to effortlessly build charts and schedule appointments, makes it suitable for small to medium-sized clinics.
Cons
Medications cannot be listed in alphabetical order, nor can scripts be updated when there are changes in dose or directions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita
Medical Practice, 11-50 employees
More than a year
March 2024
Not worth the expense
Not worth the expense
Pros
The setup team was quick and professional, and overall the product offerings are reasonable.
Cons
The services offered do not live up to the promises made during the sales pitch. Despite receiving credits to my account, the billing department keeps attempting to charge additional fees.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
1
Gina
Cosmetics, 1-10 employees
Less than 6 months
March 2024
Works great!
Works great!
Pros
Both the desktop and online versions are really easy to use.
Cons
I wish that the desktop version received more attention and was as robust as the online version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, 11-50 employees
Less than a year
March 2024
Customer service
Customer service
Pros
It's really user-friendly, and the customer service staff is great. I can definitely rely on them.
Cons
Unfortunately, there are time when you have to wait for long for somethings, although it's not their fault.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Medical Devices, 1-10 employees
Less than a year
February 2024
Feedback of an excellent product
Feedback of an excellent product
Pros
The EHR tools and access to various training resources are beneficial.
Cons
I loved the EHR and billing setup. I have no cons.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BriAna
Medical Practice, 1-10 employees
Less than 6 months
February 2024
From a part time user view
From a part time user view
Pros
Maneuvering around the Kareo now Tebra system is easy, and it is very self-explanatory.
Cons
The fact that there is no delegated signature option for orders or the ability to directly transfer documents from other EHR systems.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Patricia
Hospital & Health Care, 11-50 employees
Less than a year
February 2024
My Kareo experience!
My Kareo experience!
Pros
I like how incredibly easy it is to use. I have no trouble looking up patients and managing their records.
Cons
I don't like that you cannot switch practices without logging off. That's the only issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adrien
Health, Wellness and Fitness, 51-100 employees
Less than a year
February 2024
Happy With Kareo!
Happy With Kareo!
Pros
The convenience of use, along with the excellent customer service and scheduling system is fantastic.
Cons
So far, Kareo has been excellent. The only problem we encountered was during the transition from our previous billing/charting system.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Joe
Medical Practice, 11-50 employees
Less than 6 months
February 2024
Kareo is so easy to use
Kareo is so easy to use
Pros
I found it very easy to learn and use within just one day. The thing I enjoy the most is how effortless it is to navigate.
Cons
When it comes to scheduling patients, it can sometimes be difficult if I navigate away from the screen, but it's not too bad.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graciela
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
February 2024
Excellent EMR for solo providers
Excellent EMR for solo providers
Pros
The program is very user-friendly and affordable. I have researched multiple EMRs before choosing Kareo, and I have not been disappointed.
Cons
The change in format and colors from Kareo to Tebra was a bit difficult to adjust to. As a visual person, I relied on the colors when navigating the system. It took some time to get used to the minimal use of colors in the system. I will say that the streamlined coloring does appear more professional.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
Great for a free clinic
Great for a free clinic
Pros
Having free access is fantastic, especially for a free community clinic or non-profit organizations with limited funds.
Cons
Some additional features are only available with the paid version.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
John
Medical Practice, 51-100 employees
Less than a year
February 2024
Great system
Great system
Pros
The software is user-friendly and straightforward to use and navigate.
Cons
The system occasionally goes down or gets glitchy, although this doesn't happen too often.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bernadette
Medical Practice, 11-50 employees
Less than a year
February 2024
GREAT JOB Kareo !!
GREAT JOB Kareo !!
Pros
It's easy to navigate and I mainly love that digital forms can be sent via email or text.
Cons
I have no cons to mention against Kareo. I firmly believe it is an amazing program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antwone
Hospital & Health Care, 11-50 employees
Less than 6 months
February 2024
Director of Operations
Director of Operations
Pros
Adding new clients to the EMR is simple and hassle-free.
Cons
The process of sending out a bill for a service provided by our staff involves lengthy steps. Additionally, all staff can view the billed amount, even though the return fee is not always the same as the amount billed.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
10
JAMIE
Mental Health Care, 11-50 employees
Less than a year
February 2024
Good product
Good product
Pros
It's easy to understand, and the training provided is simple and straightforward.
Cons
I have no complaints about the system. It is very helpful.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
10
Donna
Mental Health Care, 11-50 employees
Less than 6 months
February 2024
Doctor reviewing
Doctor reviewing
Pros
I like features like eForce, appointment reminders, patient communication and the ability for patients to email us through the portal. The broadcasting feature is also fantastic.
Cons
The referral system could be improved and streamlined. Additionally, there are certain diagnoses that I can't find, so I have to search for them on Google because they don't appear in the ICD-10 search.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Doris
Health, Wellness and Fitness, 11-50 employees
Less than a year
February 2024
Quick & Easy
Quick & Easy
Pros
What I love most about Kareo is how quick and easy it is to look up a patient, review new referrals in the queue and manage them. Additionally, having all the necessary tools for providers, such as imaging notes and referrals, is great.
Cons
Not everyone is online all the time. When trying to send a message to different coordinators, either they don't receive the message or they don't respond.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lenny
Medical Practice, 1-10 employees
Less than a year
February 2024
Easy-to-Use Billing Software
Easy-to-Use Billing Software
Pros
I love the simplicity of billing for services!
Cons
I think there should be more control over changing or deleting billing slips with errors. Rather than having to re-bill and re-submit, maybe there could be a "delete slip" function?
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Mental Health Care, 11-50 employees
Less than a year
February 2024
Josephine Bostic, owner and operator
Josephine Bostic, owner and operator
Pros
The EMR and learning modules, especially the diet modules, are helpful in managing concerns and reviews. The system is very user-friendly and the cost is reasonable.
Cons
It took me a while to get used to scheduling new patients, but I found several ways to do it, and now I'm a pro.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josephine
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Kareo is very difficult to work with
Kareo is very difficult to work with
Pros
My wife (who is the administrator) likes this software because of the reasonable price.
Cons
The functionality and usability are not user-friendly and are difficult to navigate.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Robert
Medical Practice, 1-10 employees
Less than a year
February 2024
Not worth the money
Not worth the money
Pros
The generation of patient reviews after visits was a positive aspect, although it was bothersome for patients when they received multiple review requests after subsequent visits.
Cons
The value for the money spent is not pleasing. I discovered that another IT company can offer the same functionality as Kareo for a lower monthly cost. I realized this when I transitioned away from kareo.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
5
Terese
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Completely satisfied solo practitioner!
Completely satisfied solo practitioner!
Pros
I can manage every aspect of my practice from one platform, including Telehealth, billing and claims. I couldn't be happier!
Cons
I have no complaints at all. I can't think of anything negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kit
Medical Practice, 1-10 employees
More than a year
February 2024
Kareo Review
Kareo Review
Pros
I love how easy the system is to use and I enjoy the documentation process on the EHR. The schedule is neatly organized, which adds to the overall convenience.
Cons
I don't like that it lacks spell-check and has numerous technical errors. There are concerns about timeouts and processing documentation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Arianna
Hospital & Health Care, 51-100 employees
More than a year
February 2024
Box review
Box review
Pros
Once you learn how to use it, the billing module is excellent. The learning part is also manageable.
Cons
The setup process and learning how to use it were difficult. There is a lack of support.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
David
Medical Practice, 1-10 employees
Less than a year
February 2024
Great EMR !
Great EMR !
Pros
I like how easy it is to use for various tasks and how customizable it is to suit individual preferences.
Cons
The customer support needs improvement, whether it's by phone or email.
Ease of use
10
Value for money
8
Customer Support
5
Functionality
10
Camille
Hospital & Health Care, 11-50 employees
Less than a year
February 2024
It is worth it!
It is worth it!
Pros
The ease of use, combined with the multiple features, has made my life so much easier. From progress notes to telehealth connections and appointment reminders, it's a no-brainer!
Cons
Well, as someone who likes to save money, I do wish it had a lower cost, BUT it's definitely worth every penny.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin
Mental Health Care, 1-10 employees
Less than 6 months
February 2024
The Perfect EHR/practice management solution for small/solo medical practices
The Perfect EHR/practice management solution for small/solo medical practices
Pros
The integrated interface of the affordable and user-friendly EHR enhances efficiency which makes medical practice easier and reducing time wastage and ultimately leading to improved revenue. The simple patient portal setup and online scheduling attract more patients and facilitate easier feedback and retention. The integrated telehealth feature significantly reduces "no-show" rates. The mobile app allows for work to be done conveniently anywhere, anytime. The billing system is efficient and easy to use, with simple payment tracking and performance monitoring.
Cons
I've been using this software for three and a half years, and I still haven't found anything I particularly dislike about it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Practice, 1-10 employees
More than a year
February 2024
Terrible, not worth the headaches it causes
Terrible, not worth the headaches it causes
Pros
Unfortunately I am not a fond of this software. There behavior towards their customers needs and business growth is pathetic.
Cons
They refuse to address the issues with credit card payments, and the same problem keeps occurring. Each time, they don't know how to fix it.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Asma
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Amazing Service!
Amazing Service!
Pros
It's easy and user-friendly, and considering what you get the price is excellent.
Cons
The enrollment process for ERA takes a long time, and the customer service for enrollment is conducted through email, making communication difficult.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
TANIA
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Medical scribe review
Medical scribe review
Pros
Kareo's efficiency makes it simple to manage my workload.
Cons
I don't have any drawbacks to using Kareo.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janay
Hospital & Health Care, 51-100 employees
Less than a year
February 2024
Stay away unless
Stay away unless
Pros
The claims reports are good and they are clear and easy to understand.
Cons
Where do I even begin? The billing process is a joke. Each claim line counts as a claim in the monthly total, contrary to what the salesperson repeatedly mentioned about per patient date of service. The training was supposed to involve weekly check-ins and actual training sessions. However, our trainer only did one session, and we never heard from her again. When we raised our concerns to customer service, we explained all the issues, lack of training, ineffective communication with the trainer who directed us to online resources we had already explored, enrollment errors that resulted in nearly $1000 extra charges in one month, and more. The supervisor acknowledged the training should have been better but mentioned that the trainer wouldn't face any consequences. There was no adjustment on fees despite not receiving the promised training in writing. They suggested filing a case with accounting for potential fee refunds, but it has been over six months without any response. Overall, the reports are incomplete, as I can't generate a detailed A/R report that includes both insurance and patient information on the same printout. The system tends to lag when switching screens IT confirmed it's not our systems but Kareo itself. It's frustrating that we can't perform all tasks in a cloud-based system. Apparently, the front desk and providers are on the cloud-based side, while billers and accountants operate on the desktop side. By now, this should be fully cloud-based, as other systems figured it out years ago.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Michele
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Platform's Limitations, Hidden Costs, and Manual Processes
Platform's Limitations, Hidden Costs, and Manual Processes
Pros
While the design interface and app seem satisfactory, I have come across major limitations. The absence of automation features and the severe restrictions on data exporting are concerning. Moreover, the hidden costs and reliance on manual processes further exacerbate these issues.
Cons
The interface appears visually appealing, but it lacks numerous features. But I do like the presence of a mobile app.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Not Specified, 1-10 employees
More than a year
February 2024
Concerned Customer
Concerned Customer
Pros
Unfortunately, it was not user-friendly in any way. I am not happy!
Cons
I have never encountered such terrible customer service in my entire life. It took almost two weeks just to get in touch with one Condescending "supervisors".
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ysen
Hospital & Health Care, 11-50 employees
Less than 6 months
January 2024
Worst company in the field
Worst company in the field
Pros
There is nothing impressive about this basic HER. The practice management is average.
Cons
Regarding customer service, I was overcharged $1700, and they still haven't refunded me since October 2023. I call them 2 to 3 times a week, and they still owe me $600.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Marc
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Move on they are in a development stage and are missing many features needed for your staff
Move on they are in a development stage and are missing many features needed for your staff
Pros
It resembles Outlook or Google Calendar. It also looks straightforward, probably because it's a basic EHR with limited features.
Cons
NO APP OR ALTERNATIVE FOR ANDROID USERS. Customizing forms for logical questions is not allowed. Including survey questions with automatic calculation for numeric values associated with selections, as seen in platforms like JotForms, is not possible. Additionally, Android users do not have access to an app. Moreover, the patient app tends to lock and confuses them during setup.
Ease of use
5
Value for money
3
Customer Support
1
Functionality
1
Anonymous
Not Specified, 11-50 employees
Less than 6 months
January 2024
Dissapointed
Dissapointed
Pros
The dashboard is quite user-friendly and intuitive.
Cons
The customer service is the worst and the pricing is too high.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
10
Penelope
Health, Wellness and Fitness, 1-10 employees
Less than a year
November 2023