Kareo Reviews

Pros

Nothing to note, as we are the billing company and just print out reports

Cons

Their customer support is slow or not helpful. It's literally a link to a KB article, but no assistance to help underlying issues. I am still waiting over 2 weeks on a support ticket and I ping them every 3 days to see if there are updates, but NO replies at all.

Pros

The thing I like the most is that the Kareo team was keen to understand the requirements specific to a mental health practice, both from a business and functional perspective.

Cons

The customer service they provide is undoubtedly the worst in the industry. The process they have for deactivating a provider is very annoying and time-consuming. I have spent up to 2 hours on the phone with them just to deactivate a provider.

Pros

I have nothing good to say about this product.

Cons

To date, Kareo (now Tebra) has been the worst company I have worked with. I am a Kareo customer, and our clinics switched to Tebra on 11/23. However, Kareo has still not properly transferred our data. Customer support staff is unresponsive, and I can't get a solution from anyone.

Pros

The contract interface is visually appealing but that's about it.

Cons

It's difficult to even list all the issues. The scheduling software frequently drops appointments, the customer service is incompetent, the billing reports are inadequate, leading to missed claims and the system crashes regularly. They make grand promises before you make a purchase, but I am still waiting for things that were supposed to be done within a couple of months after signing up. They promise callbacks that rarely happen, and it's nearly impossible to speak to a manager over the phone. They changed their name from Kareo to Tebra due to their terrible reputation, but the product remains just as terrible. I apologize for the rant, but I am very much exhausted from dealing with them. I have reached my breaking point.

Pros

Compared to the system I used before the pandemic, this one is superior. It offered direct phone support, free onboarding and training for each new employee (up to one hour). Also the ease of use is there with proper guidance and training. The amount of information packed into this software is extensive, and it takes years to become an expert. Therefore, discontinuing training and assistance is not a good and acceptable decision.

Cons

There is no direct contact with a human via phone. All customer service representative assistance comes in the form of an email to a single person who is likely overwhelmed and takes days to respond. The training videos are outdated and don't align with the current software versions in use. Essentially, for $300 to $400 a month, you are left to figure things out on your own.

Pros

Currently, there isn't much to talk about. Still I would like to mention that the notes feature is satisfactory, but so are the documents in Microsoft Word.

Cons

It is a massive issue that I cannot collect payments from patients. Their customer care has been very poor in the past and it takes them weeks to respond. There have been instances where I left a review, and they called me immediately, which doesn't reflect well on their part.

Pros

I really like its interface, pretty easy to navigate the windows to handle billing.

Cons

Terminating services with them is very challenging. It is not possible to do it online. When I call, they claim it is terminated, but then they contradict themselves, continue to bill me and even send me to collections. We terminated the service because we couldn't find a competent outside biller who would use their software. We contacted them, and they provided us with three names. We tried two of them, but it resulted in a significant loss of time and money. Eventually, we had to handle the billing in-house until we could switch software and find an outside company to handle it.

Pros

I am really fond of the documentation feature, its very simple and makes prescribing a really easy job.

Cons

Not all the ICD codes pop up easily, and sometimes my documentation gets deleted.

Pros

I've found the EHR to be quite user-friendly and easy to navigate, which makes my daily tasks much smoother. However, I've encountered some glitches on the website, and it's been frustrating that there's no support available when these issues come up.

Cons

The customer service is terrible. When the website malfunctions, there's no one to talk to. I have been waiting for over a week for them to fix my website. Suddenly, my online booking stopped working, my picture disappeared and my title became incorrect. When I call daily, they have no one capable of helping and just tell me to wait for an email.

Pros

I had a great experience with the onboarding staff. All of them were really nice to talk to and they had all the information I needed.

Cons

The service department is practically nonexistent. When I tried billing, I was redirected to another department and the cycle continued.

Pros

As a Practice Owner and Therapist, I have found Kareo Medical Software to be user-friendly and efficient. It smoothly sorts everything from documentation to billing which allows me to focus more on patient care and less on administrative tasks. I highly recommend Kareo/Tebra to fellow practitioners who are in search of a comprehensive software solution. Furthermore, it is very affordable!

Cons

I am very much satisfied with Kareo Medical Software. It is truly fantastic when a tool surpasses expectations and leaves no room for complaints. Here's to ongoing success and seamless operations with Kareo.

Pros

It's really easy and practical to use. I got all the features I needed within the app which was a relief.

Cons

Patient intake and admission, as well as inputting patient information, are very simple. I am so far so happy with my purchase.

Pros

The interface is intuitive and user-friendly.

Cons

There are some spacing issues with templates that affect their appearance.

Pros

I didn't have to work too much to get a hang of this software because its really simple and designed in a user-friendly way.

Cons

The customer support and IPCS onboarding process are frustrating. There are annoying glitches, such as display cut-offs on the phone app that I hate.

Pros

They made false claims about their features. I am already looking for a better solution. Not happy at all!

Cons

I dont know where to begin. The software is outdated, and they haven't been able to code an API and integrate with other systems as promised.

Pros

The ease of usage, along with the ability to effortlessly build charts and schedule appointments, makes it suitable for small to medium-sized clinics like ours.

Cons

Medications cannot be listed in alphabetical order, nor can scripts be updated when there are changes in dose or directions which is a problem for us.

Pros

The setup team was quick and professional, and overall the product offerings are reasonable.

Cons

The services offered do not live up to the promises made during the sales pitch. Despite receiving credits to my account, the billing department keeps attempting to charge additional fees.

Pros

I had a good experience using both the desktop and online versions of this software, they are pretty easy to use.

Cons

I wish that the desktop version received more attention and was as good as the online version.

Pros

It's really user-friendly, and the customer service staff is great. I can easily rely on them.

Cons

Unfortunately, there are time when you have to wait for long for somethings, although it's not their fault.

Pros

The EHR tools available in this software are really helpful. I could also easily access different kinds of training resources.

Cons

I loved the EHR and billing setup. I have no cons.