Kareo Reviews

“Not Happy

Pros

nothing was good in the experience

Cons

onboarding was disordganized. the person Adam who sold it to us was a liar told us it was a month to month contract we were dumb and didnt read fine print . After 2 weeks we realized most of what we needed it to do for a med management psychiatric tele health office it could not do. When we tried to cancel after the two weeks like we were told we could do we were told no you have to pay one year . We went back to valant which is much better for tele health practice , even our admin , secretaries , biller hated tebra in comparison. We were forced to pay for something we never used for a whole year. We tried finding Adam and were told he no longer workered there which later we found out was a lie. We called a bunch of different p[eople trying to get them to understand we were told we could cancel anytime and how this was just not right for our office , the front desk we have virtually could not even see pts checking in as we were told. Then they kept lying saying there was no records of our calls. They listed an employee of ours as the account admin so when we tried to take features off and cancel them to make it cheaper we were told we were not admin? ? Meanwhile it our company. The whole thing was a nightmare. Best part we canceled last year and they are currently emailing us for more money !!!! Saying of you didnt cancel in time and have to pay for more months ???? They are crazy and desperate , they sneak hidden cost out of the blue. We literally canceled 2 weeks after we tried it . We also called several times after canceling it. Our email Valant may not be perfect but they are not crooks and scam artists. Stay far far away .

“Slow or non existent customer support

Pros

Nothing to note, as we are the billing company and just print out reports

Cons

Their customer support is slow or not helpful. It's literally a link to a KB article, but no assistance to help underlying issues. I am still waiting over 2 weeks on a support ticket and I ping them every 3 days to see if there are updates, but NO replies at all.

“It has gotten worse over the years

Pros

The thing I like the most is that the Kareo team was keen to understand the requirements specific to a mental health practice, both from a business and functional perspective.

Cons

The customer service they provide is undoubtedly the worst in the industry. The process they have for deactivating a provider is very annoying and time-consuming. I have spent up to 2 hours on the phone with them just to deactivate a provider.

“They are the worst

Pros

I have nothing good to say about this product.

Cons

To date, Kareo (now Tebra) has been the worst company I have worked with. I am a Kareo customer, and our clinics switched to Tebra on 11/23. However, Kareo has still not properly transferred our data. Customer support staff is unresponsive, and I can't get a solution from anyone.

“The product is terrible regardless of the branding

Pros

The contract interface is visually appealing but that's about it.

Cons

It's difficult to even list all the issues. The scheduling software frequently drops appointments, the customer service is incompetent, the billing reports are inadequate, leading to missed claims and the system crashes regularly. They make grand promises before you make a purchase, but I am still waiting for things that were supposed to be done within a couple of months after signing up. They promise callbacks that rarely happen, and it's nearly impossible to speak to a manager over the phone. They changed their name from Kareo to Tebra due to their terrible reputation, but the product remains just as terrible. I apologize for the rant, but I am very much exhausted from dealing with them. I have reached my breaking point.

“Problems have only increased after the pandemic

Pros

Compared to the system I used before the pandemic, this one is superior. It offered direct phone support, free onboarding and training for each new employee (up to one hour). Also the ease of use is there with proper guidance and training. The amount of information packed into this software is extensive, and it takes years to become an expert. Therefore, discontinuing training and assistance is not a good and acceptable decision.

Cons

There is no direct contact with a human via phone. All customer service representative assistance comes in the form of an email to a single person who is likely overwhelmed and takes days to respond. The training videos are outdated and don't align with the current software versions in use. Essentially, for $300 to $400 a month, you are left to figure things out on your own.

“Customer support is non-existent

Pros

Currently, there isn't much to talk about. Still I would like to mention that the notes feature is satisfactory, but so are the documents in Microsoft Word.

Cons

It is a massive issue that I cannot collect payments from patients. Their customer care has been very poor in the past and it takes them weeks to respond. There have been instances where I left a review, and they called me immediately, which doesn't reflect well on their part.

“Not a great option for Medical Practices

Pros

I really like its interface, pretty easy to navigate the windows to handle billing.

Cons

Terminating services with them is very challenging. It is not possible to do it online. When I call, they claim it is terminated, but then they contradict themselves, continue to bill me and even send me to collections. We terminated the service because we couldn't find a competent outside biller who would use their software. We contacted them, and they provided us with three names. We tried two of them, but it resulted in a significant loss of time and money. Eventually, we had to handle the billing in-house until we could switch software and find an outside company to handle it.

“Its a great EMR option

Pros

I am really fond of the documentation feature, its very simple and makes prescribing a really easy job.

Cons

Not all the ICD codes pop up easily, and sometimes my documentation gets deleted.

“They need to do something about customer support

Pros

I've found the EHR to be quite user-friendly and easy to navigate, which makes my daily tasks much smoother. However, I've encountered some glitches on the website, and it's been frustrating that there's no support available when these issues come up.

Cons

The customer service is terrible. When the website malfunctions, there's no one to talk to. I have been waiting for over a week for them to fix my website. Suddenly, my online booking stopped working, my picture disappeared and my title became incorrect. When I call daily, they have no one capable of helping and just tell me to wait for an email.

“Highly disappointed

Pros

I had a great experience with the onboarding staff. All of them were really nice to talk to and they had all the information I needed.

Cons

The service department is practically nonexistent. When I tried billing, I was redirected to another department and the cycle continued.

“Its a brilliant sofware

Pros

As a Practice Owner and Therapist, I have found Kareo Medical Software to be user-friendly and efficient. It smoothly sorts everything from documentation to billing which allows me to focus more on patient care and less on administrative tasks. I highly recommend Kareo/Tebra to fellow practitioners who are in search of a comprehensive software solution. Furthermore, it is very affordable!

Cons

I am very much satisfied with Kareo Medical Software. It is truly fantastic when a tool surpasses expectations and leaves no room for complaints. Here's to ongoing success and seamless operations with Kareo.

“Really helps with my work

Pros

It's really easy and practical to use. I got all the features I needed within the app which was a relief.

Cons

Patient intake and admission, as well as inputting patient information, are very simple. I am so far so happy with my purchase.

“Really easy to use!

Pros

The interface is intuitive and user-friendly.

Cons

There are some spacing issues with templates that affect their appearance.

“Gets the basic stuff done

Pros

I didn't have to work too much to get a hang of this software because its really simple and designed in a user-friendly way.

Cons

The customer support and IPCS onboarding process are frustrating. There are annoying glitches, such as display cut-offs on the phone app that I hate.

“Haven't seen a worse option than this one

Pros

They made false claims about their features. I am already looking for a better solution. Not happy at all!

Cons

I dont know where to begin. The software is outdated, and they haven't been able to code an API and integrate with other systems as promised.

“Kareo is easy to use

Pros

The ease of usage, along with the ability to effortlessly build charts and schedule appointments, makes it suitable for small to medium-sized clinics like ours.

Cons

Medications cannot be listed in alphabetical order, nor can scripts be updated when there are changes in dose or directions which is a problem for us.

“Costs more than the work it does

Pros

The setup team was quick and professional, and overall the product offerings are reasonable.

Cons

The services offered do not live up to the promises made during the sales pitch. Despite receiving credits to my account, the billing department keeps attempting to charge additional fees.

“We are happy with it

Pros

I had a good experience using both the desktop and online versions of this software, they are pretty easy to use.

Cons

I wish that the desktop version received more attention and was as good as the online version.

“Customer service is good but can get better

Pros

It's really user-friendly, and the customer service staff is great. I can easily rely on them.

Cons

Unfortunately, there are time when you have to wait for long for somethings, although it's not their fault.

“Its an excellent product

Pros

The EHR tools available in this software are really helpful. I could also easily access different kinds of training resources.

Cons

I loved the EHR and billing setup. I have no cons.

“From a part time user view

Pros

Maneuvering around the Kareo now Tebra system is easy, and it is very self-explanatory.

Cons

The fact that there is no delegated signature option for orders or the ability to directly transfer documents from other EHR systems.

“My Kareo experience!

Pros

I like how incredibly easy it is to use. I have no trouble looking up patients and managing their records.

Cons

I don't like that you cannot switch practices without logging off. That's the only issue.

“Happy With Kareo!

Pros

The convenience of use, along with the excellent customer service and scheduling system is fantastic.

Cons

So far, Kareo has been excellent. The only problem we encountered was during the transition from our previous billing/charting system.

“Kareo is so easy to use

Pros

I found it very easy to learn and use within just one day. The thing I enjoy the most is how effortless it is to navigate.

Cons

When it comes to scheduling patients, it can sometimes be difficult if I navigate away from the screen, but it's not too bad.

“Excellent EMR for solo providers

Pros

The program is very user-friendly and affordable. I have researched multiple EMRs before choosing Kareo, and I have not been disappointed.

Cons

The change in format and colors from Kareo to Tebra was a bit difficult to adjust to. As a visual person, I relied on the colors when navigating the system. It took some time to get used to the minimal use of colors in the system. I will say that the streamlined coloring does appear more professional.

“Great for a free clinic

Pros

Having free access is fantastic, especially for a free community clinic or non-profit organizations with limited funds.

Cons

Some additional features are only available with the paid version.

“Great system

Pros

The software is user-friendly and straightforward to use and navigate.

Cons

The system occasionally goes down or gets glitchy, although this doesn't happen too often.

“GREAT JOB Kareo !!

Pros

It's easy to navigate and I mainly love that digital forms can be sent via email or text.

Cons

I have no cons to mention against Kareo. I firmly believe it is an amazing program.

“Director of Operations

Pros

Adding new clients to the EMR is simple and hassle-free.

Cons

The process of sending out a bill for a service provided by our staff involves lengthy steps. Additionally, all staff can view the billed amount, even though the return fee is not always the same as the amount billed.

“Good product

Pros

It's easy to understand, and the training provided is simple and straightforward.

Cons

I have no complaints about the system. It is very helpful.

“Doctor reviewing

Pros

I like features like eForce, appointment reminders, patient communication and the ability for patients to email us through the portal. The broadcasting feature is also fantastic.

Cons

The referral system could be improved and streamlined. Additionally, there are certain diagnoses that I can't find, so I have to search for them on Google because they don't appear in the ICD-10 search.

“Quick & Easy

Pros

What I love most about Kareo is how quick and easy it is to look up a patient, review new referrals in the queue and manage them. Additionally, having all the necessary tools for providers, such as imaging notes and referrals, is great.

Cons

Not everyone is online all the time. When trying to send a message to different coordinators, either they don't receive the message or they don't respond.

“Easy-to-Use Billing Software

Pros

I love the simplicity of billing for services!

Cons

I think there should be more control over changing or deleting billing slips with errors. Rather than having to re-bill and re-submit, maybe there could be a "delete slip" function?

“Josephine Bostic, owner and operator

Pros

The EMR and learning modules, especially the diet modules, are helpful in managing concerns and reviews. The system is very user-friendly and the cost is reasonable.

Cons

It took me a while to get used to scheduling new patients, but I found several ways to do it, and now I'm a pro.

“Kareo is very difficult to work with

Pros

My wife (who is the administrator) likes this software because of the reasonable price.

Cons

The functionality and usability are not user-friendly and are difficult to navigate.

“Not worth the money

Pros

The generation of patient reviews after visits was a positive aspect, although it was bothersome for patients when they received multiple review requests after subsequent visits.

Cons

The value for the money spent is not pleasing. I discovered that another IT company can offer the same functionality as Kareo for a lower monthly cost. I realized this when I transitioned away from kareo.

“Completely satisfied solo practitioner!

Pros

I can manage every aspect of my practice from one platform, including Telehealth, billing and claims. I couldn't be happier!

Cons

I have no complaints at all. I can't think of anything negative.

“Kareo Review

Pros

I love how easy the system is to use and I enjoy the documentation process on the EHR. The schedule is neatly organized, which adds to the overall convenience.

Cons

I don't like that it lacks spell-check and has numerous technical errors. There are concerns about timeouts and processing documentation.

“Box review

Pros

Once you learn how to use it, the billing module is excellent. The learning part is also manageable.

Cons

The setup process and learning how to use it were difficult. There is a lack of support.

“Great EMR !

Pros

I like how easy it is to use for various tasks and how customizable it is to suit individual preferences.

Cons

The customer support needs improvement, whether it's by phone or email.

“It is worth it!

Pros

The ease of use, combined with the multiple features, has made my life so much easier. From progress notes to telehealth connections and appointment reminders, it's a no-brainer!

Cons

Well, as someone who likes to save money, I do wish it had a lower cost, BUT it's definitely worth every penny.

“The Perfect EHR/practice management solution for small/solo medical practices

Pros

The integrated interface of the affordable and user-friendly EHR enhances efficiency which makes medical practice easier and reducing time wastage and ultimately leading to improved revenue. The simple patient portal setup and online scheduling attract more patients and facilitate easier feedback and retention. The integrated telehealth feature significantly reduces "no-show" rates. The mobile app allows for work to be done conveniently anywhere, anytime. The billing system is efficient and easy to use, with simple payment tracking and performance monitoring.

Cons

I've been using this software for three and a half years, and I still haven't found anything I particularly dislike about it!

“Terrible, not worth the headaches it causes

Pros

Unfortunately I am not a fond of this software. There behavior towards their customers needs and business growth is pathetic.

Cons

They refuse to address the issues with credit card payments, and the same problem keeps occurring. Each time, they don't know how to fix it.

“Amazing Service!

Pros

It's easy and user-friendly, and considering what you get the price is excellent.

Cons

The enrollment process for ERA takes a long time, and the customer service for enrollment is conducted through email, making communication difficult.

“Medical scribe review

Pros

Kareo's efficiency makes it simple to manage my workload.

Cons

I don't have any drawbacks to using Kareo.

“Stay away unless

Pros

The claims reports are good and they are clear and easy to understand.

Cons

Where do I even begin? The billing process is a joke. Each claim line counts as a claim in the monthly total, contrary to what the salesperson repeatedly mentioned about per patient date of service. The training was supposed to involve weekly check-ins and actual training sessions. However, our trainer only did one session, and we never heard from her again. When we raised our concerns to customer service, we explained all the issues, lack of training, ineffective communication with the trainer who directed us to online resources we had already explored, enrollment errors that resulted in nearly $1000 extra charges in one month, and more. The supervisor acknowledged the training should have been better but mentioned that the trainer wouldn't face any consequences. There was no adjustment on fees despite not receiving the promised training in writing. They suggested filing a case with accounting for potential fee refunds, but it has been over six months without any response. Overall, the reports are incomplete, as I can't generate a detailed A/R report that includes both insurance and patient information on the same printout. The system tends to lag when switching screens IT confirmed it's not our systems but Kareo itself. It's frustrating that we can't perform all tasks in a cloud-based system. Apparently, the front desk and providers are on the cloud-based side, while billers and accountants operate on the desktop side. By now, this should be fully cloud-based, as other systems figured it out years ago.

“Platform's Limitations, Hidden Costs, and Manual Processes

Pros

While the design interface and app seem satisfactory, I have come across major limitations. The absence of automation features and the severe restrictions on data exporting are concerning. Moreover, the hidden costs and reliance on manual processes further exacerbate these issues.

Cons

The interface appears visually appealing, but it lacks numerous features. But I do like the presence of a mobile app.

“Concerned Customer

Pros

Unfortunately, it was not user-friendly in any way. I am not happy!

Cons

I have never encountered such terrible customer service in my entire life. It took almost two weeks just to get in touch with one Condescending "supervisors".

“Worst company in the field

Pros

There is nothing impressive about this basic HER. The practice management is average.

Cons

Regarding customer service, I was overcharged $1700, and they still haven't refunded me since October 2023. I call them 2 to 3 times a week, and they still owe me $600.