Kareo Reviews

“It is worth it!

Pros

The ease of use, combined with the multiple features, has made my life so much easier. From progress notes to telehealth connections and appointment reminders, it's a no-brainer!

Cons

Well, as someone who likes to save money, I do wish it had a lower cost, BUT it's definitely worth every penny.

“The Perfect EHR/practice management solution for small/solo medical practices

Pros

The integrated interface of the affordable and user-friendly EHR enhances efficiency which makes medical practice easier and reducing time wastage and ultimately leading to improved revenue. The simple patient portal setup and online scheduling attract more patients and facilitate easier feedback and retention. The integrated telehealth feature significantly reduces "no-show" rates. The mobile app allows for work to be done conveniently anywhere, anytime. The billing system is efficient and easy to use, with simple payment tracking and performance monitoring.

Cons

I've been using this software for three and a half years, and I still haven't found anything I particularly dislike about it!

“Terrible, not worth the headaches it causes

Pros

Unfortunately I am not a fond of this software. There behavior towards their customers needs and business growth is pathetic.

Cons

They refuse to address the issues with credit card payments, and the same problem keeps occurring. Each time, they don't know how to fix it.

“Amazing Service!

Pros

It's easy and user-friendly, and considering what you get the price is excellent.

Cons

The enrollment process for ERA takes a long time, and the customer service for enrollment is conducted through email, making communication difficult.

“Medical scribe review

Pros

Kareo's efficiency makes it simple to manage my workload.

Cons

I don't have any drawbacks to using Kareo.

“Stay away unless

Pros

The claims reports are good and they are clear and easy to understand.

Cons

Where do I even begin? The billing process is a joke. Each claim line counts as a claim in the monthly total, contrary to what the salesperson repeatedly mentioned about per patient date of service. The training was supposed to involve weekly check-ins and actual training sessions. However, our trainer only did one session, and we never heard from her again. When we raised our concerns to customer service, we explained all the issues, lack of training, ineffective communication with the trainer who directed us to online resources we had already explored, enrollment errors that resulted in nearly $1000 extra charges in one month, and more. The supervisor acknowledged the training should have been better but mentioned that the trainer wouldn't face any consequences. There was no adjustment on fees despite not receiving the promised training in writing. They suggested filing a case with accounting for potential fee refunds, but it has been over six months without any response. Overall, the reports are incomplete, as I can't generate a detailed A/R report that includes both insurance and patient information on the same printout. The system tends to lag when switching screens IT confirmed it's not our systems but Kareo itself. It's frustrating that we can't perform all tasks in a cloud-based system. Apparently, the front desk and providers are on the cloud-based side, while billers and accountants operate on the desktop side. By now, this should be fully cloud-based, as other systems figured it out years ago.

“Platform's Limitations, Hidden Costs, and Manual Processes

Pros

While the design interface and app seem satisfactory, I have come across major limitations. The absence of automation features and the severe restrictions on data exporting are concerning. Moreover, the hidden costs and reliance on manual processes further exacerbate these issues.

Cons

The interface appears visually appealing, but it lacks numerous features. But I do like the presence of a mobile app.

“Concerned Customer

Pros

Unfortunately, it was not user-friendly in any way. I am not happy!

Cons

I have never encountered such terrible customer service in my entire life. It took almost two weeks just to get in touch with one Condescending "supervisors".

“Worst company in the field

Pros

There is nothing impressive about this basic HER. The practice management is average.

Cons

Regarding customer service, I was overcharged $1700, and they still haven't refunded me since October 2023. I call them 2 to 3 times a week, and they still owe me $600.

“Move on they are in a development stage and are missing many features needed for your staff

Pros

It resembles Outlook or Google Calendar. It also looks straightforward, probably because it's a basic EHR with limited features.

Cons

NO APP OR ALTERNATIVE FOR ANDROID USERS. Customizing forms for logical questions is not allowed. Including survey questions with automatic calculation for numeric values associated with selections, as seen in platforms like JotForms, is not possible. Additionally, Android users do not have access to an app. Moreover, the patient app tends to lock and confuses them during setup.

“Dissapointed

Pros

The dashboard is quite user-friendly and intuitive.

Cons

The customer service is the worst and the pricing is too high.

“Orthopaedic Specialists

Pros

The ease of implementation and the exceptional customer service aspect deserve special recognition. Kudos to Stephen Archer!

Cons

When we were introduced to Patient Pop, there was nothing we disliked, and currently, we are satisfied with it without any notable complaints.

“Kareo review

Pros

The startup cost for new businesses is great, and the ease of transition has been helpful.

Cons

It's not possible to prescribe more than one medication at a time and this aspect needs improvement.

“Kareo review

Pros

It's fast and free from issues, especially with electronic prescription.

Cons

There are frequent periods of downtime, and it becomes slow when sending controlled substances.

“Assistance with a Plus!

Pros

Patient scheduling and notifications are outstanding!

Cons

Sometimes, if a patient spells their name differently or uses a nickname, it creates a new account for them, and we have to cancel it to input the original patients information.

“Kareo

Pros

Navigating Kareo is a breeze. The charting features were specifically designed with medical professionals in mind.

Cons

I wish I had been introduced to this EMR system much earlier. It would have been beneficial.

“Review on Kareo

Pros

The program is easy to learn, and the customer service has been excellent.

Cons

Posting is sometimes more complicated than it should be, requiring numerous clicks to perform functions.

“Patient Pop features and benefits

Pros

The easy access and straightforward navigation, especially in messaging, are commendable.

Cons

I have no complaints, as it is easy to comprehend, and the user interface is intuitive.

“Fast and efficient use of your time

Pros

SALT notes allow you to view previous results and interactions, and the DSM codes automatically populate into your billing. Signing requires fewer steps. However, the excessive number of clicks required to access the chart can be annoying, but Kareo avoids that.

Cons

Responsiveness regarding medication templates is important because we need accurate dosages and access to new medications. Nobody wants a medication error.

“Easy to navigate!

Pros

Reading the schedule and inputting patient information is straightforward, even for first time users.

Cons

It is frustrating that there is a maximum limit on the number of windows, and I have to close some when all of them are open. Additionally, when there are duplicate accounts for a single patient, there's no option to merge them.