Kareo Reviews

“I wish I could go back.

Pros

I have pending expectations regarding the KPIs although my optimism is limited.

Cons

The customer service and account management have been subpar. Our success coach initially had little knowledge and lacked direction leading to weeks of delays and follow ups. ERA enrollment has also been problematic with poor response times. Password changes were made without notification locking me out of my account. I have reservations about choosing Kareo.

“Ok in the beginning but disappointed

Pros

It offers a userfriendly experience and their initial support staff and training are impressive. Their pricing is reasonable especially for small practices.

Cons

My experience with Kareo following the 90day onboarding was deeply disappointing. Once the initial period ended their support dwindled. While they were initially eager to assist and resolve issues the transition to an active practice revealed unforeseen problems. Unfortunately they declined further assistance referring me to a helpline. To make matters worse my support request from five days ago remains unanswered. If you rely on strong customer support especially as a small practice be cautious about the talented salespeople's promises you may be left without answers.

“Kareo has potential but is not a good product currently.

Pros

My experience with it was entirely negative. The product is currently subpar and the company should focus more on improving functionality rather than investing heavily in sales and advertising for an inferior product.

Cons

Numerous issues include outdated help section content inadequate support a nonintegrated messaging system and difficulties associated with managing multiple practitioners in an office. Additionally it's challenging to review messages and find relevant content. If you ever need to refer back to a message the search feature doesn't work as intended.

“Buyer Beware

Pros

Despite the promising claims they made they failed to deliver on their commitments.

Cons

Their customer support is virtually nonexistent and I'm considering filing a complaint with the Better Business Bureau.

“Very User-Friendly!

Pros

One of the things I really liked about Kareo was the ability to message clients directly from the platform. It was incredibly useful for communication purposes.

Cons

The software was easy to learn and navigate, particularly the charting features. I also appreciated the convenience of being able to message clients through the portal.

“Very user friendly

Pros

I found the feature that allows messaging clients from Kareo to be highly useful.

Cons

The software is userfriendly and effective for chart navigation. The ability to message clients through the portal is appreciated.

“Good for Small Practice

Pros

Kareo is a comprehensive software solution ideal for small companies that do not require extensive customization options.

Cons

The software's poor support and inadequate staff understanding make training new personnel difficult.

“Avoid this product if solo provider horrible interfacebilling

Pros

The ability to verify insurance utilize telehealth and color code the calendar by appointment type are beneficial features.

Cons

Over the course of a oneyear contract billing problems interface issues a lack of customization and timeconsuming tasks make the software challenging to use particularly for larger notes such as SUD assessments. Workability in this EMR is extremely problematic.

“Understand That Customer Support is Not Going to Be Adequate

Pros

The initial set-up process was decent, and I appreciated the integration of various features.

Cons

Customer support was lacking. I had multiple documentation issues that remained unresolved for an entire year. The software doesnt offer lower pricing for alternate billing professionals like therapists, SUDPs, or peer counselors, so it quickly becomes expensive. Theres also a lack of customization options for notes, making it difficult and cumbersome to create larger notes, such as an SUD assessment.

“Understand That Customer Support is Not Going To Be Adequeate

Pros

The initial setup was decent but it only functioned effectively for about three months. The integration of various features was a positive aspect.

Cons

Poor customer support has led to ongoing documentation issues that have persisted for a year without resolution. The software lacks lowercost alternatives for billing professionals like therapists SUDPs and peer counselors ultimately becoming costly. The lack of customization options for notes and the difficulty in creating lengthy notes like SUD assessments contribute to the software's unwieldiness.

“Happy

Pros

Kareo is super user-friendly, and I particularly found it easy to print notes.

Cons

One issue I encountered is that rescheduled patients still receive text notifications, which can be inconvenient.

“Support has no clue

Pros

It is userfriendly when used for teamwork it works well.

Cons

Customer support is unhelpful and tends to place blame on customers or clients and the software does not comply with HIPAA requirements.

“Customer service

Pros

The initial setup was quick and straightforward. Signing documents and contracts was swift. However it's possible that important details were overlooked in the rush to complete the contract.

Cons

The software has fallen short of the initial presentation and the customer service experience has been underwhelming.

“Happy

Pros

Exceptionally userfriendly with the added convenience of easily printing notes.

Cons

Patients who have rescheduled still receive text notifications.

“It is good when it is working well. sometimes

Pros

Thus far it has been performing well although occasional disruptions can slow down my work.

Cons

Work interruptions occur when the system ceases functioning.

“Kareo Review

Pros

In the workplace Kareo is an outstanding software that serves a variety of everyday needs effectively.

Cons

At times encountering issues with payment options or logging in is my least favorite aspect of the software.

“Stay Away

Pros

A unique narrative unfolds Epic invited to dinner by Kareo forms an unlikely friendship. However after the dinner Epic realizes it left its wallet at Kareo's house leading to a dispute over the wallet's return. A billing error further complicates matters with Kareo refusing to provide a refund. This tale has more to reveal including grievances about customer service.

Cons

Key elements include Customer Service note templates and ERx integration.

“Stay away buyer beware.

Pros

Charting proves to be adequate though its application is confined to specific areas. Traditional methods or text expanders often offer faster alternatives.

Cons

Support is subpar with internal communication problems and unfulfilled issue resolutions failing to meet promised deliverables.

“Affordable and amazing!

Pros

A highly dependable software application, it is extraordinary, simple to comprehend and use, and cost-effective, particularly for those running smaller businesses. It is user-friendly. Customer support is significant. The team seems to be very knowledgeable and helps you whenever you need them. They are the most amiable group of individuals. Kareo is indeed an amazing product.

Cons

Ive been using this product for a while now and its been fantastic, but theres one thing missing. It would be perfect if they could add the billing side accessible to MAC.

“Kareo not honoring billing agreement set up by account manager

Pros

The software stands out for its simplicity and straightforward usability.

Cons

Challenges arise in the billing department and upholding the original billing agreement for districts using the program.