Kareo Reviews

“Provider BewareTHE WORST EHR COMPANY TO WORK WITH

Pros

Kareo has faced significant criticism particularly regarding early termination policies and limited access to the documentation section for subscribers.

Cons

Unsatisfactory responses from the onboarding team exacerbate existing issues.

“Kareo is a waste

Pros

Frustrations arise from extended wait times and unfulfilled promises of system updates making the exploration of alternative EMR solutions appealing.

Cons

Managing billing with Kareo becomes a frustrating experience due to frequent patient billing errors and complications with photo placement in patient charts.

“group practice

Pros

Navigating Kareo is straightforward offering a fast and userfriendly experience.

Cons

When signing up as a group ensure account ownership as note migration and medication data transfer present challenges.

“Good PM software

Pros

Kareo offers all the essential features required for efficient practice management.

Cons

Note that the PM software is limited to PCs and is not compatible with Macs.

“I dont have any complaints

Pros

I cant say enough good things about this software! The tutorials are very helpful and the ease of use is unparalleled.

Cons

Honestly, I have zero complaints about the software.

“Poor customer service.

Pros

The Kareo experience left much to be desired raising concerns about the company's commitment to customer satisfaction.

Cons

The company's poor business communication and customer service ethics result in unmet services no grace period for late payment and limited access to medical records.

“Horrible Avoid at all costs

Pros

Seeking resolution through the Better Business Bureau due to significant software issues with a strong recommendation to avoid the software.

Cons

As a small business owner I felt scammed by Kareo with high costs and minimal functionality.

“Loyal Customer for over Five Years

Pros

Kareo is a great software. It is simple, easy to understand, and intuitive to use. Everything from the product to its support staff is great. Navigating between screens is really easy and fun. Each option is very detailed. The support staff is always there to help you resolve all your issues related to the product. I really like this software and would recommend it.

Cons

The sales representative needs to know all the products nitty gritty and then some. There has been a major communication error in the past, but it was dealt with, without any critical hindrance to the workflow.

“Dishonest and Deceitful Company with noncompetitive platform

Pros

A salesperson made misleading commitments regarding unavailable features pressuring the user to make a hasty decision. Limited software testing time was granted resulting in material misrepresentations by the sales rep. Correspondence was preserved to contest the fraudulently obtained contract.

Cons

Promised features fail to materialize leading to dissatisfaction.

“Don't buy Kareo. The only thing guaranteed is that you will lose money and customers.

Pros

Kareo receives a scathing critique facing severe difficulties in patient portal access particularly for those with Yahoo and Hotmail accounts. Claims require extensive testing for each patient. The software is noncustomizable lacks ease of use and restricts invoice itemization.

Cons

The experience has been overwhelmingly frustrating with no positive aspects to highlight.

“Bait and switch company

Pros

The Kareo experience has been highly disappointing marked by extended response times and evasive team interactions.

Cons

Sales promises do not materialize leading to issues with templates app functionality and additional costs.

“If the price could be a little less

Pros

Training tutorials are amazing and simple to understand, making it easier to learn the product. It is simple and easy. The product is quite detailed. Navigating between screens is easy. It is user-friendly as well. Their customer service is quite good. My experience with them has always been positive. It’s an all-in-one package.

Cons

There is nothing bad about this software, although a few minor glitches pop up here and there.

“Kareo EMR Software for Mental Health Outpatient Practice

Pros

Customer service has been a major point of dissatisfaction compounded by mixed feelings about the software's clinical capabilities.

Cons

Customer service is inadequate with delayed responses and untrained representatives impacting software functionality and integration and forcing users into oneyear contracts.

“Easy to use

Pros

The ease of scheduling appointments and retrieving medical records adds convenience to Kareo's utility.

Cons

Occasional glitches and prolonged loading times negatively impact doctors and patient appointments.

“Disappointed

Pros

Unsatisfactory customer service experiences marked by slow responses and incorrect answers to significant issues such as telemedicine call sound problems. The commitment to updates and system changes often goes unfulfilled. Difficulty scheduling sessions with setup personnel adds to the frustrations.

Cons

The software exhibits numerous bugs and usability issues particularly during telehealth appointments and notewriting billing complexity and note modification challenges.

“Need a working Kareo

Pros

Kareo holds potential but fails to meet expectations leaving much room for improvement.

Cons

While Kareo University is helpful users seek human assistance for comprehensive support as repeated referrals to the university do not suffice.

“Worst company ever They will trick you

Pros

A highly negative experience with Kareo characterized by neglect once nonusage is detected despite promised assistance.

Cons

When seeking help my requests went unanswered leading to frustration.

“This company is highly UNETHICAL

Pros

A concerning encounter involving unethical practices fraudulent contracts and attempts to hold the user accountable. A dispute over an early termination fee and an additional unexpected charge has arisen warranting a Better Business Bureau complaint.

Cons

Difficulty accessing reports led to a lengthy and unsatisfactory customer support experience.

“Buggy with no solutions

Pros

A costeffective and userfriendly solution suitable for solo practice use.

Cons

Buggy software features hinder patient communication scheduling and appointment tracking with no audit trail for appointment changes and unresolved pricing issues.

“Great for billing

Pros

Kareo excels in billing and claim processing capabilities.

Cons

The system is functional but lacks impressive features.