Total 196 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars23%
3
Stars9%
2
Stars10%
1
Stars18%
Satisfaction score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Isaac
Hospital & Health Care, 1-10 employees
“Easy to use EHR Ever Used
Pros
Kareo impresses with its userfriendliness simple setup strong execution support and outstanding client care. Notably its templates forms and SALT Feature expedite documentation. EHR note design is streamlined and professional. The Care Coordination feature offers a great way to select shared information. Kareo conveniently bundles clinical billing records HIPAAcompliant telehealth reputation management and client engagement in one comprehensive solution. The provider values user feedback demonstrating a commitment to customer service and fair pricing. The software comes highly recommended.
Cons
I desire the option to connect records to the internal email system during patient conversations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Patrick
Mental Health Care, 2-9 employees
“highly recommended.
Pros
Kareo provides an excellent platform at a reasonable price. It comes highly recommended. I also like that I can choose what information to send and that I can do it quickly using the Care Coordination tool in each letter.
Cons
None so far
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Cynthia
Mental Health Care, 1 employees
“Kareo review
Pros
Kareo offers fantastic customer service, and amazing templates, forms, and the SALT Feature that saves time and makes documentation a breeze.
Cons
Glitches and crashes are quite common now
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Debbie
Medical Practice, 10-49 employees
“Professional software
Pros
I like that with this software EHR notes are formatted and presented in a professional manner.
Cons
I would like to be able to attach documents to the internal email system when communicating with patients.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Laurie
Medical Practice, 50-99 employees
“User-friendly software
Pros
Kareo is user-friendly for those with little software knowledge, ready to begin with minimal training, and with outstanding implementation help.
Cons
Customer support is a bit slow at responding.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Debbie
Aust Medical dba Aust Interventional Pain, 10-49 employees
“Kareo Review
Pros
Kareo makes everything simple, fast, and effective. The vendor helped us optimize our practice through the robust features. We also loved accessing multiple features at an affordable rate. The integration capabilities of Kareo enabled us to streamline our tasks from a single location. All in all, we recommend the software for its ease of use, customizable features, and efficient customer support.
Cons
NA
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Cynthia
Cynthia McQuade LCSW LLC, 1 employees
“User-Friendly and Efficient!
Pros
Kareo has been a highly user-friendly health IT platform that gives full access to all features and tools. Using Kareo has been a fantastic experience. The vendor provides a one-stop solution for everything we need in our medical practice. It excels at almost everything we ask for; features, demo, customer support. Everything is on point!
Cons
NA!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Robin
New Foundation Inner Health, 2-9 employees
“Loving it so far.
Pros
I have worked with various electronic medical record software throughout my career, but Kareo stands above the rest. It has a user-friendly interface and powerful features to tailor to my preferences. My practice relies on Kareo now, and I can’t imagine working without it.
Cons
We have no complaints so far!
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
SLOAN
PEACEFUL MIND PSYCHIATRIC SERVICES, 2-9 employees
“Good System.
Pros
Kareo is an expert in EHR and practice management software for medical practices. Moving between Kareo features is simple, and most tools are accessible from anywhere in the program with just one or two clicks. As a result, we got access to robust features at a cost-effective price. Plus, if there’s any query, we can count on the support team to be always available for immediate help.
Cons
The system sometimes glitches but its nothing major.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
James
Veritas Clinic, 2-9 employees
“We Love Kareo!
Pros
Using Kareo has been an enjoyable experience. We can access everything from a single location. Although the features are pretty straightforward, the demo also helped us overcome the learning curve, if there were any. The software is customizable, and we are satisfied with it.
Cons
The system takes some time to get used too but its all good once you get the hang of it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Teegan F
Owner, 1-10 employees
“Greatest EHR software for all time
Pros
The layout of the Kareo is excellent. The functions are very professional and useful. The dashboard is outstanding and the interaction checker is also very nice.
Cons
I personally really like it and I dont think it needs any major improvements in any particular area.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Bailey
Atlanta Pediatric Nutrition, 1-10 employees
“Love it so far
Pros
It was an easy transition.
Cons
wish it had more customizations.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Marija
Marija Petrovic, 1-10 employees
“It is horrible.
Pros
I like that I could write free notes.
Cons
Every little thing you add requires extra money.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Lori
Lori Davis, NP in Family Health PLLC, 1-10 employees
“The worst!
Pros
Initially, it was okay including customer service.
Cons
When I signed the contract, everything seemed reasonable. It was much later that I discovered what I had gotten myself into and when I need help the customer service was absolutely terrible!
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
4
Julie
Michelle M. Lewis, 1-10 employees
“Kareo
Pros
Kareo is easy to use and the functions are super easy.
Cons
The billing part has a lot of steps to follow to get to the result.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Cathy
Sirius Medical Billing, 1-10 employees
“Kareo
Pros
The features that any billing service requires, Kareo has it. Kareo’s billing system can easily be integrated with any EHR system, making it easy to use for the providers. The auto-post feature set up for insurances makes Kareo a strong candidate for clinics of all sizes.
Cons
They need to improve their customer support.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Lacey
SPMC, 51-100 employees
“i would not recommend it
Pros
I like the workflow
Cons
it has so many issues.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
MELANIE
SPORTS and ORTHOPEDIC PHYSICAL THERAPY, 1-10 employees
“Kareo billing
Pros
The billing system is recommended by many vendors. The system is easy to use and their customer support responds promptly.
Cons
The previous patient activity can not be viewed in patient statements.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Kayla
Proximal, 11-50 employees
“Kareo
Pros
The system is user-friendly. It is easy to teach, learn, and use.
Cons
I am a new user; it would take time to notice things about a system that I don’t like.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Janette
Health and Occupational Preventative Solutions, 1-10 employees
“Great Software
Pros
The system is easy to use. The customer support is amazing.
Cons
Nothing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10