Total 196 reviews

3.6

All reviews are from verified customers

Rating Distribution

5

Stars

40%

4

Stars

23%

3

Stars

9%

2

Stars

10%

1

Stars

18%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

I

Isaac

Hospital & Health Care, 1-10 employees

5.0
June 2022

Easy to use EHR Ever Used

Pros

Kareo impresses with its userfriendliness simple setup strong execution support and outstanding client care. Notably its templates forms and SALT Feature expedite documentation. EHR note design is streamlined and professional. The Care Coordination feature offers a great way to select shared information. Kareo conveniently bundles clinical billing records HIPAAcompliant telehealth reputation management and client engagement in one comprehensive solution. The provider values user feedback demonstrating a commitment to customer service and fair pricing. The software comes highly recommended.

Cons

I desire the option to connect records to the internal email system during patient conversations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

P

Patrick

Mental Health Care, 2-9 employees

5.0
May 2022

highly recommended.

Pros

Kareo provides an excellent platform at a reasonable price. It comes highly recommended.   I also like that I can choose what information to send and that I can do it quickly using the Care Coordination tool in each letter.

Cons

None so far

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

C

Cynthia

Mental Health Care, 1 employees

3.0
May 2022

Kareo review

Pros

Kareo offers fantastic customer service, and amazing templates, forms, and the SALT Feature that saves time and makes documentation a breeze.

Cons

Glitches and crashes are quite common now

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

8

D

Debbie

Medical Practice, 10-49 employees

4.0
May 2022

Professional software

Pros

I like that with this software EHR notes are formatted and presented in a professional manner.

Cons

I would like to be able to attach documents to the internal email system when communicating with patients.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

L

Laurie

Medical Practice, 50-99 employees

4.0
April 2022

User-friendly software

Pros

Kareo is user-friendly for those with little software knowledge, ready to begin with minimal training, and with outstanding implementation help.

Cons

Customer support is a bit slow at responding.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

D

Debbie

Aust Medical dba Aust Interventional Pain, 10-49 employees

5.0
September 2021

Kareo Review

Pros

Kareo makes everything simple, fast, and effective. The vendor helped us optimize our practice through the robust features. We also loved accessing multiple features at an affordable rate. The integration capabilities of Kareo enabled us to streamline our tasks from a single location. All in all, we recommend the software for its ease of use, customizable features, and efficient customer support.

Cons

NA

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

C

Cynthia

Cynthia McQuade LCSW LLC, 1 employees

5.0
August 2021

User-Friendly and Efficient!

Pros

Kareo has been a highly user-friendly health IT platform that gives full access to all features and tools. Using Kareo has been a fantastic experience. The vendor provides a one-stop solution for everything we need in our medical practice. It excels at almost everything we ask for; features, demo, customer support. Everything is on point!

Cons

NA!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R

Robin

New Foundation Inner Health, 2-9 employees

5.0
July 2021

Loving it so far.

Pros

I have worked with various electronic medical record software throughout my career, but Kareo stands above the rest. It has a user-friendly interface and powerful features to tailor to my preferences. My practice relies on Kareo now, and I can’t imagine working without it.

Cons

We have no complaints so far!

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

S

SLOAN

PEACEFUL MIND PSYCHIATRIC SERVICES, 2-9 employees

5.0
June 2021

Good System.

Pros

Kareo is an expert in EHR and practice management software for medical practices. Moving between Kareo features is simple, and most tools are accessible from anywhere in the program with just one or two clicks. As a result, we got access to robust features at a cost-effective price. Plus, if there’s any query, we can count on the support team to be always available for immediate help.

Cons

The system sometimes glitches but its nothing major.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

J

James

Veritas Clinic, 2-9 employees

5.0
June 2021

We Love Kareo!

Pros

Using Kareo has been an enjoyable experience. We can access everything from a single location. Although the features are pretty straightforward, the demo also helped us overcome the learning curve, if there were any. The software is customizable, and we are satisfied with it.

Cons

The system takes some time to get used too but its all good once you get the hang of it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

TF

Teegan F

Owner, 1-10 employees

5.0
November 2020

Greatest EHR software for all time

Pros

The layout of the Kareo is excellent. The functions are very professional and useful. The dashboard is outstanding and the interaction checker is also very nice.

Cons

I personally really like it and I dont think it needs any major improvements in any particular area.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

B

Bailey

Atlanta Pediatric Nutrition, 1-10 employees

4.0
November 2020

Love it so far

Pros

It was an easy transition.

Cons

wish it had more customizations.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

M

Marija

Marija Petrovic, 1-10 employees

1.0
September 2020

It is horrible.

Pros

I like that I could write free notes.

Cons

Every little thing you add requires extra money.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

4

L

Lori

Lori Davis, NP in Family Health PLLC, 1-10 employees

1.0
September 2020

The worst!

Pros

Initially, it was okay including customer service.

Cons

When I signed the contract, everything seemed reasonable. It was much later that I discovered what I had gotten myself into and when I need help the customer service was absolutely terrible!

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

4

Functionality

4

J

Julie

Michelle M. Lewis, 1-10 employees

5.0
August 2020

Kareo

Pros

Kareo is easy to use and the functions are super easy.

Cons

The billing part has a lot of steps to follow to get to the result.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

C

Cathy

Sirius Medical Billing, 1-10 employees

5.0
July 2020

Kareo

Pros

The features that any billing service requires, Kareo has it. Kareo’s billing system can easily be integrated with any EHR system, making it easy to use for the providers. The auto-post feature set up for insurances makes Kareo a strong candidate for clinics of all sizes.

Cons

They need to improve their customer support.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L

Lacey

SPMC, 51-100 employees

2.0
July 2020

i would not recommend it

Pros

I like the workflow

Cons

it has so many issues.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

5

Functionality

5

M

MELANIE

SPORTS and ORTHOPEDIC PHYSICAL THERAPY, 1-10 employees

4.0
July 2020

Kareo billing

Pros

The billing system is recommended by many vendors. The system is easy to use and their customer support responds promptly.

Cons

The previous patient activity can not be viewed in patient statements.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K

Kayla

Proximal, 11-50 employees

4.0
July 2020

Kareo

Pros

The system is user-friendly. It is easy to teach, learn, and use.

Cons

I am a new user; it would take time to notice things about a system that I don’t like.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

J

Janette

Health and Occupational Preventative Solutions, 1-10 employees

5.0
July 2020

Great Software

Pros

The system is easy to use. The customer support is amazing.

Cons

Nothing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10