Total 194 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

13%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Adrienne

Individual & Family Services, 51-100 employees

Less than a year

5.0
August 2023

Kipu a great system

Pros

Its extremely accessible and the user friendliness is outstanding. The customer service representatives are always friendly and personable.

Cons

During the afternoon hours Kipu tends to freeze. I assume it happens due to heavy user activity. It would be great if this issue could be resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Victoria

Mental Health Care, 51-100 employees

Less than a year

5.0
August 2023

KIPU is the best ! So simple!

Pros

The simplicity of Kipu is outstanding. It has been used in every treatment center I have been to during my recovery journey and is also implemented in the treatment center where I now work. This platform is simple and perfectly suited for this field. All I want to say is thank you kipu.

Cons

None.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tamilynn

Hospital & Health Care, 51-100 employees

Less than a year

5.0
August 2023

KIPU Makes Documenting Seamless!!

Pros

As a therapist KIPU provides an exceptional product for the mental health field. This system is user friendly, easy to navigate and directly relevant to my daily responsibilities. KIPU's comprehensive end to end solution enables me to chart patient progress, write progress notes, treatment plans, intakes, discharges, medical charts and clinical assessments, all in a single platform. It is undoubtedly one of the easiest systems I have ever used, removing all the stress from documentation and note taking. I absolutely love this system and highly recommend it!

Cons

There is nothing to complain about. Everything is already preloaded making my documentation process seamless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Miguel

Mental Health Care, 51-100 employees

More than a year

5.0
August 2023

Kipu Experience

Pros

Kipu is very much user friendly and impressively well crafted.

Cons

Personally I don't like the frequent password changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

taylor

Mental Health Care, 500+ employees

More than a year

5.0
August 2023

Taylor's Kipu Review for Guardian Recovery

Pros

The systems navigation is simple and logical. Compared to other systems it stands out.

Cons

Currently, we don't use it for medication management/follow ups but only for appointments. However I am sure we will in the near future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kevin

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Super convenient

Pros

Everything is easily accessible. I can see what the entire team writes and requests for the client. I highly recommend it to any facility that writes clinical notes, conducts interval rounds and takes progress notes.

Cons

To be honest I don't have any complaints. The dashboard even uses color coordination to indicate the treatment progress of clients.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

jeffrey

Hospital & Health Care, 11-50 employees

More than a year

5.0
August 2023

great review of kipu

Pros

It is easy to learn, easy to use and allows for important updates.

Cons

I adore everything about it.although it would be great to have more options for "doctor's orders"

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Stephanie

Mental Health Care, 51-100 employees

Less than a year

5.0
August 2023

KIPU Keeps Us in Compliance Easily

Pros

The ease of use is remarkable. The labels are helpful and customization is effortless to meet the needs of our patients and staff. Reports can be generated as well.

Cons

None that come to mind. Our administrators make necessary changes to simplify our work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christa

Health, Wellness and Fitness, 101-500 employees

Less than 6 months

4.0
August 2023

Kipu

Pros

It's fairly easy to use, and the tabs are conveniently labeled.

Cons

It can be challenging to fix mistakes and sometimes it takes a while to add a new user.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

M

Mark

Mental Health Care, 11-50 employees

Less than 6 months

4.0
August 2023

My perspective

Pros

The platform can be overwhelming for the specific work we do at ROSC. The training did not efficiently meet the needs of the few first time users. After a few hours of trial and error I managed to navigate Kipu without struggling. I rate this platform 6 out of 10. Throughout my career, I have been familiar with Powerchart/CAMS and I have enjoyed learning Kipu now. Thank you kindly.

Cons

I found the homepage to be a bit busy, but that's the only issue I had.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

8

Functionality

6

O

olga

Hospital & Health Care, 51-100 employees

Less than a year

5.0
August 2023

Review

Pros

I like the time saving auto populate forms feature. The red flag alerts are also a fantastic reminder.

Cons

Most of the times the medication logs don't allow for copy and paste which can be frustrating.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

10

U

Untay

Mental Health Care, 500+ employees

Less than 6 months

5.0
August 2023

Kipu Has All One Needs to Take On the Day!

Pros

I love how Kipu offers multiple of features that allow our staff to efficiently complete all tasks. From admissions to entering shift notes and sending messages to colleagues everything can be done within the system.

Cons

For now I have no complaints. I am happy with the systems current setup.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tammie

Health, Wellness and Fitness, 11-50 employees

Less than a year

5.0
August 2023

Very Impressive

Pros

Kipu is very intuitive. It uses color coding to differentiate clients and their statuses. The color red draws attention to current medications and pending first responses ensuring you're aware of upcoming tasks. The tabs are easy to read, guiding you through each step of every task. I can easily customize profiles to prioritize the clients I work with the most.

Cons

The only con I can think of is that sometimes on my work computer even when the internet is available, Kipu fails to load. That is why I keep an extra tablet at work as a backup plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Veronica

Mental Health Care, 51-100 employees

Less than 6 months

5.0
August 2023

Basic Review of Kipu

Pros

The usability and overall organizational aspect of Kipu have been incredibly user friendly.

Cons

So far I haven't encountered any issues worth mentioning here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Janet

Mental Health Care, 11-50 employees

More than a year

5.0
August 2023

answers

Pros

Its effortless to navigate and understand.

Cons

There is absolutely nothing about Kipu that I don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lucy

Hospital & Health Care, 11-50 employees

More than a year

5.0
August 2023

Incredible experiences

Pros

The user friendliness of the software is the best. I had anticipated difficulties but to my surprise it was a smooth transition.

Cons

It would be great if I could receive faster assistance when a problem arises in real time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

steven

Hospital & Health Care, 11-50 employees

More than a year

5.0
August 2023

Kipu- user friendly.

Pros

If I ever encounter a problem there is always someone available to assist me and promptly resolve my issue.

Cons

I genuinely don't have any dislikes. Its essentially an all in one system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rochelle

Mental Health Care, 11-50 employees

More than a year

5.0
August 2023

Ease of Use

Pros

I like the simple charting and the flexibility of the technology to adapt to our practice.

Cons

One thing I don't like is that once you complete a form there is no option to go back and delete or modify it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Samantha

Hospital & Health Care, 101-500 employees

Less than 6 months

5.0
August 2023

Must Have.

Pros

It is well organized and not at all difficult to use. Our entire facility can access it and have a clear understanding of whats happening and when it occurred.

Cons

It could provide more specific information in certain areas.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

V

Victoria

Mental Health Care, 1-10 employees

Less than 6 months

5.0
August 2023

User Friendly EHR

Pros

The customer assistance is readily available when needed and the system is easy to use.

Cons

The only issues I dealt with was reviewing and setting up the administration form.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10