Total 194 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars13%
3
Stars1%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Adrienne
Individual & Family Services, 51-100 employees
Less than a year
“Kipu a great system
Pros
Its extremely accessible and the user friendliness is outstanding. The customer service representatives are always friendly and personable.
Cons
During the afternoon hours Kipu tends to freeze. I assume it happens due to heavy user activity. It would be great if this issue could be resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victoria
Mental Health Care, 51-100 employees
Less than a year
“KIPU is the best ! So simple!
Pros
The simplicity of Kipu is outstanding. It has been used in every treatment center I have been to during my recovery journey and is also implemented in the treatment center where I now work. This platform is simple and perfectly suited for this field. All I want to say is thank you kipu.
Cons
None.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamilynn
Hospital & Health Care, 51-100 employees
Less than a year
“KIPU Makes Documenting Seamless!!
Pros
As a therapist KIPU provides an exceptional product for the mental health field. This system is user friendly, easy to navigate and directly relevant to my daily responsibilities. KIPU's comprehensive end to end solution enables me to chart patient progress, write progress notes, treatment plans, intakes, discharges, medical charts and clinical assessments, all in a single platform. It is undoubtedly one of the easiest systems I have ever used, removing all the stress from documentation and note taking. I absolutely love this system and highly recommend it!
Cons
There is nothing to complain about. Everything is already preloaded making my documentation process seamless.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Miguel
Mental Health Care, 51-100 employees
More than a year
“Kipu Experience
Pros
Kipu is very much user friendly and impressively well crafted.
Cons
Personally I don't like the frequent password changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
taylor
Mental Health Care, 500+ employees
More than a year
“Taylor's Kipu Review for Guardian Recovery
Pros
The systems navigation is simple and logical. Compared to other systems it stands out.
Cons
Currently, we don't use it for medication management/follow ups but only for appointments. However I am sure we will in the near future.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kevin
Mental Health Care, 11-50 employees
Less than a year
“Super convenient
Pros
Everything is easily accessible. I can see what the entire team writes and requests for the client. I highly recommend it to any facility that writes clinical notes, conducts interval rounds and takes progress notes.
Cons
To be honest I don't have any complaints. The dashboard even uses color coordination to indicate the treatment progress of clients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jeffrey
Hospital & Health Care, 11-50 employees
More than a year
“great review of kipu
Pros
It is easy to learn, easy to use and allows for important updates.
Cons
I adore everything about it.although it would be great to have more options for "doctor's orders"
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Mental Health Care, 51-100 employees
Less than a year
“KIPU Keeps Us in Compliance Easily
Pros
The ease of use is remarkable. The labels are helpful and customization is effortless to meet the needs of our patients and staff. Reports can be generated as well.
Cons
None that come to mind. Our administrators make necessary changes to simplify our work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christa
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
“Kipu
Pros
It's fairly easy to use, and the tabs are conveniently labeled.
Cons
It can be challenging to fix mistakes and sometimes it takes a while to add a new user.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Mark
Mental Health Care, 11-50 employees
Less than 6 months
“My perspective
Pros
The platform can be overwhelming for the specific work we do at ROSC. The training did not efficiently meet the needs of the few first time users. After a few hours of trial and error I managed to navigate Kipu without struggling. I rate this platform 6 out of 10. Throughout my career, I have been familiar with Powerchart/CAMS and I have enjoyed learning Kipu now. Thank you kindly.
Cons
I found the homepage to be a bit busy, but that's the only issue I had.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
8
Functionality
6
olga
Hospital & Health Care, 51-100 employees
Less than a year
“Review
Pros
I like the time saving auto populate forms feature. The red flag alerts are also a fantastic reminder.
Cons
Most of the times the medication logs don't allow for copy and paste which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
10
Untay
Mental Health Care, 500+ employees
Less than 6 months
“Kipu Has All One Needs to Take On the Day!
Pros
I love how Kipu offers multiple of features that allow our staff to efficiently complete all tasks. From admissions to entering shift notes and sending messages to colleagues everything can be done within the system.
Cons
For now I have no complaints. I am happy with the systems current setup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammie
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Very Impressive
Pros
Kipu is very intuitive. It uses color coding to differentiate clients and their statuses. The color red draws attention to current medications and pending first responses ensuring you're aware of upcoming tasks. The tabs are easy to read, guiding you through each step of every task. I can easily customize profiles to prioritize the clients I work with the most.
Cons
The only con I can think of is that sometimes on my work computer even when the internet is available, Kipu fails to load. That is why I keep an extra tablet at work as a backup plan.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Veronica
Mental Health Care, 51-100 employees
Less than 6 months
“Basic Review of Kipu
Pros
The usability and overall organizational aspect of Kipu have been incredibly user friendly.
Cons
So far I haven't encountered any issues worth mentioning here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janet
Mental Health Care, 11-50 employees
More than a year
“answers
Pros
Its effortless to navigate and understand.
Cons
There is absolutely nothing about Kipu that I don't like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucy
Hospital & Health Care, 11-50 employees
More than a year
“Incredible experiences
Pros
The user friendliness of the software is the best. I had anticipated difficulties but to my surprise it was a smooth transition.
Cons
It would be great if I could receive faster assistance when a problem arises in real time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
steven
Hospital & Health Care, 11-50 employees
More than a year
“Kipu- user friendly.
Pros
If I ever encounter a problem there is always someone available to assist me and promptly resolve my issue.
Cons
I genuinely don't have any dislikes. Its essentially an all in one system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rochelle
Mental Health Care, 11-50 employees
More than a year
“Ease of Use
Pros
I like the simple charting and the flexibility of the technology to adapt to our practice.
Cons
One thing I don't like is that once you complete a form there is no option to go back and delete or modify it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samantha
Hospital & Health Care, 101-500 employees
Less than 6 months
“Must Have.
Pros
It is well organized and not at all difficult to use. Our entire facility can access it and have a clear understanding of whats happening and when it occurred.
Cons
It could provide more specific information in certain areas.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Victoria
Mental Health Care, 1-10 employees
Less than 6 months
“User Friendly EHR
Pros
The customer assistance is readily available when needed and the system is easy to use.
Cons
The only issues I dealt with was reviewing and setting up the administration form.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10