Total 194 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

13%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

John

Mental Health Care, 11-50 employees

More than a year

5.0
August 2023

Everything I need

Pros

What I really like the most about Kipu is the ability to input and store all the key information without the need for pen and paper. I can easily access and review each clients information at my fingertips.

Cons

The only thing I dislike about KIPU is that if I don't use it for a few minutes it automatically logs me out. and I have to sign in again each time. It would be helpful if it stayed on a little longer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Damaris

Hospital & Health Care, 101-500 employees

More than a year

5.0
August 2023

Legacy - Dir of Ops - Damaris

Pros

I like the fact that KIPU is intuitive. Its easy to navigate and I can make updates swiftly.

Cons

It is annoying that not all forms and fields are retrievable. Some forms can be accidentally deleted and lost forever. I believe there should be an approval process or the ability to retrieve all forms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paul

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
August 2023

Comprehensive EMR System

Pros

Sorting has proven to be valuable when dealing with clients. The programs versatility has been beneficial, allowing me to access client data through partial matches, as well as first and last names.

Cons

Sometimes when entering data in text fields like dates if I switch to another box before it updates, the data in the previous box isn't saved. mainly when the ordering of items has changed such as alphabetical sorting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Katrina

Hospital & Health Care, 500+ employees

Less than a year

5.0
August 2023

Kipu is so Great!

Pros

It is user friendly! Generating reports and submitting insurance claims is a walk in the park!

Cons

It would be great if the patient list could be sorted alphabetically by their first name not just their last name.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

R

Roger

Mental Health Care, 11-50 employees

More than a year

5.0
August 2023

Kipu Documentation and Education

Pros

I use Kipus library to support treatment planning/strategy. Additionally Kipu has a section with multiple assessments that are convenient and useful.

Cons

If login issues arise Kipu being a secure system requires administrator assistance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Thecla

Mental Health Care, 51-100 employees

Less than 6 months

5.0
August 2023

Nursing

Pros

Medication, nursing assessment, progress notes and dashboard.

Cons

Treatment plans are overly complex and all staff members struggle with this feature. It would be better if the resident's picture appeared lower down near the 8 am medication pass, as I often have to scroll up to remember who I'm looking at. Nutrition tracking is challenging because I need to view one meal or snack at a time to assess the resident's eating habits.

Rating Distribution

Ease of use

10

Value for money

2

Customer Support

2

Functionality

10

M

Michelle

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0
August 2023

Review

Pros

I find the tabs extremely easy to locate and use. Adding a client is also a simple task.

Cons

I genuinely like everything about Kipu. I don't think there is anything I do not like for now at least.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brigette

Mental Health Care, 101-500 employees

Less than a year

5.0
August 2023

Peer support user

Pros

Everything is neatly organized and easily accessible in a single location making it incredibly simple to learn.

Cons

I have no issues with Kipu. Whenever I don't understand something or need assistance the tech team is always quick to help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Griffin

Hospital & Health Care, 11-50 employees

More than a year

5.0
August 2023

Work Flow

Pros

KIPU is intertwined with every aspect of my job. It streamlines documentation and ensures a smooth and efficient workday.

Cons

I would prefer not having to change my password as frequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dawn

Mental Health Care, 51-100 employees

More than a year

5.0
August 2023

KIPU is the best system out there!

Pros

KIPU is the best platform I have used throughout my career as a counselor and case manager. Its intuitive and easy to navigate.

Cons

The occasional glitches it experiences can be frustrating especially when I need to complete notes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Margaret

Individual & Family Services, 11-50 employees

Less than a year

5.0
August 2023

[sensitive content hidden] Kipu

Pros

Personally I find all the appointment scheduling products great. Telehealth is incredibly user friendly and clients rarely encounter issues. The treatment planning options are easy to implement and effectively track the success of each goal and objective. Once trained and using it daily it is relatively simple to navigate.

Cons

The ability to schedule appointments in the past is my least favorite feature. Sometimes its necessary but I can't override it with a "save anyway" option in the scheduling. Overall the product is excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Faith

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Easy to use

Pros

I really like the simplicity of using Kipu from inputting medications to taking notes and ordering meds.

Cons

I couldn't find anything to dislike about Kipu.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

crystal

Hospital & Health Care, 51-100 employees

More than a year

4.0
August 2023

Kipu use

Pros

I love being able to see the register at a glance. Additionally the ability to review provider notes for order verification is a great feature.

Cons

I believe it could be more intuitive when it comes to charting needs. Additionally it would be helpful to have multiple uses such as appointments and follow ups.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

8

D

Delores

Mental Health Care, 1-10 employees

More than a year

5.0
August 2023

Pleased

Pros

I was introduced to this software and I am very happy with it as understanding and utilizing it is quite effortless.

Cons

Personally I prefer speaking with a person but I understand why using chat is easier to manage for those who program it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

angelique

Facilities Services, 1-10 employees

Less than a year

5.0
August 2023

Kipu Emr

Pros

It is beginner friendly in short perfect for beginners. This software is not complicated at all to comprehend and learn.

Cons

There are occasional delays and freezing but they consistently release numerous bug fixes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joanne

Health, Wellness and Fitness, 101-500 employees

Less than a year

5.0
August 2023

A software worth learning

Pros

I love all the conveniences. It is a one stop shop and many companies in my industry use it which makes it a valuable asset. but once you have learned it.

Cons

I am happy to mention that its servers have only gone down once.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lynn

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
August 2023

Kipu

Pros

Navigating through Kipu is effortless and it provides a wealth of information.

Cons

It is a bit annoying to enter a code when signing onto a new device.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Daniel

Hospital & Health Care, 51-100 employees

More than a year

5.0
August 2023

Great CRM and EMR

Pros

This product is robust, packed with numerous features. The customer support is outstanding and they actively implement suggestions.

Cons

The EMR messaging system is a nice new feature but it has a few glitches.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Hope

Individual & Family Services, 51-100 employees

Less than 6 months

5.0
August 2023

Great program to use

Pros

I like being able to view my colleagues notes and treatment plans for our clients.

Cons

I am not a fan of all the documentation we have to do but Kipu makes it easier to navigate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Michael A

Mental Health Care, 11-50 employees

Less than a year

5.0
August 2023

Review

Pros

It is simple to work with and locate clients enabling me to complete my tasks more efficiently.

Cons

It is easy to find clients which helps me work more efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10