...

Pros

  • Partial matches for client data

  • Highly responsive support team

  • Greatly reduces note-taking time

Cons

  • No access without active account

  • No home screen timeline for tasks

  • Excessive mouse clicks required

Total 194 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

13%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Aneesah

Mental Health Care, 51-100 employees

Less than a year

4.0
June 2024

My journey with Kipu

Pros

Well Kipu makes it easy for me to complete documentation and that too in an excellent manner.

Cons

Navigating between documentation days and checking what has been completed for individual clients can be time-consuming for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Sarah

Mental Health Care, 1-10 employees

Less than a year

5.0
June 2024

KIPU - A standout product

Pros

I honestly think KIPU is way better than other systems out there. I love using it as it got the right amount of complexity to make sure all records are kept properly, including the legal stuff, but it's still really user-friendly.

Cons

I find that having immediate customer support is not always easy to come by.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

K

KARYN

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2024

Better than other EMRs

Pros

It's very easy to navigate. I have used other EMRs but this one is the best.

Cons

I have no complaints about this system as it is very easy for me to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rozena

Mental Health Care, 51-100 employees

Less than a year

4.0
June 2024

KIPU is reliable

Pros

I like being able to access all areas in one setting.

Cons

I would love to have access to everything as a lead therapist and being able to access my clients files.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

J

justin

Medical Practice, 51-100 employees

More than a year

5.0
June 2024

Good, however, needs improvements

Pros

It is fast and pretty easy for me to use and understand.

Cons

One thing I have noticed is that it doesn’t remove some items that have already been documented, which is a problem.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

10

Functionality

10

K

Ken

Medical Practice, 11-50 employees

More than a year

5.0
June 2024

Truly an exceptional product

Pros

KIPU EMR has everything you did want in an electronic medical program. It took me about two months to fully get the hang of it but once I did, I could really see the benefits it brings to our daily work. My company relies on KIPU a lot for team communication. Everyone in the office uses it and we are able to view each other's entries, which makes things so much easier. I like that I can share documents with clients parents, let them review them online and even have them sign documents remotely. Parents can be in another state or even another part of the country and they can still access any document I share.

Cons

It took me about two months to learn all the tools needed to make KIPU an "everyday" user-friendly system for me. I like everything about KIPU. It's now easy for me to navigate and its the "end all, be all" system for all of my company's electronic medical record needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Not Specified, 1-10 employees

Less than a year

5.0
June 2024

I highly suggest it!!

Pros

I find Kipu to be very organized, user-friendly and secure.

Cons

It logs me out very often, but I understand its necessary to keep sensitive client information secure.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

April

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2024

Support it offers is great

Pros

Using KIPU is super easy for me, and their support team keeps things simple and easy to understand.

Cons

I think there should be some new forms available to help with therapy notes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heidi

Mental Health Care, 51-100 employees

Less than a year

3.0
June 2024

Works fine; nothing exceptional

Pros

One thing which I like is that I can use various forms throughout the charting process.

Cons

I can't alter forms or formats to include relevant information.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

T

Tami

Medical Practice, 51-100 employees

Less than a year

5.0
June 2024

Well-organized tool

Pros

I really like how organized and easy to access everything is.

Cons

Kipu signs me out frequently, which is annoying but I understand the reasoning behind it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Evaleen

Hospital & Health Care, 51-100 employees

Less than a year

5.0
June 2024

Easy-to-use software

Pros

Personally, I love KIPU. It's such an easy system to use for entering client information, and it makes my job so much smoother. Also it is very self-explanatory.

Cons

Well, the password updates every three months which is annoying especially when I am used to logging in and out regularly every day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tawana

Not Specified, 1-10 employees

Less than a year

5.0
June 2024

My thoughts about KIPU...

Pros

When I first started with ARC, I found KIPU really simple and easy to learn, and some of our staff picked it up quickly too.

Cons

It can be slow at times when bringing up our clients names.

Rating Distribution

Ease of use

10

Value for money

5

Customer Support

7

Functionality

10

R

Rochelle

Not Specified, 51-100 employees

Less than a year

5.0
June 2024

Great but should have more training modules

Pros

It is easy for me to use and there are various Wiley Homework options.

Cons

Nothing serious but I feel like having more training modules to fully understand how to use the system would be great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kwanda

Medical Practice, 51-100 employees

Less than a year

4.0
June 2024

KIPU is a valuable resource

Pros

KIPU has excellent resources for keeping information safe, which I really like. Plus its comprehensiveness makes everything so much easier for me.

Cons

It signs me out pretty quickly and there is often a time delay.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

K

Kristi

Mental Health Care, 51-100 employees

Less than 6 months

4.0
June 2024

Has the potential to be better

Pros

It is easy for me to navigate and find what I need.

Cons

Some features do not work and the system is down fairly often.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

5

Functionality

5

R

Rebecca

Medical Practice, 500+ employees

Less than a year

4.0
June 2024

User-friendly but lacks a few areas

Pros

The program is super user-friendly, and I find it really easy to switch back and forth between different parts of program.

Cons

I do not like how certain labs are not labeled so I have to click through each one to find something specific. The same goes for previous provider notes; it would be helpful if they had the provider's name next to them to know who saw the client last.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

C

Carlos

Mental Health Care, 1-10 employees

Less than a year

5.0
June 2024

Had a great experience - very happy!!

Pros

Our experience with KIPU has been great overall, and we are excited to add more services to help us manage our business even better. Because having a reputable and solid EMR system like KIPU with many features that will help us manage our clients as we grow is proving to be highly beneficial for us.

Cons

I have nothing to dislike about Kipu as so far, my experience has been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gordon

Not Specified, 51-100 employees

Less than a year

5.0
June 2024

Everything is available in one place

Pros

I really like how easy KIPU is to use, plus it’s great at collecting and managing tons of data on each client. Also all data types are kept in one place and are easily accessible for me and my colleagues which makes us like this product even more.

Cons

The customization options for linking it to other software are pretty limited and I kind of wish it could connect with other databases. Right now, it feels like it stands on its own.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E

elaine

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2024

Works well

Pros

The software is very user friendly, with easy navigation.

Cons

There is nothing else I would like to add when it come to cons as overall, it is the easiest and most user-friendly system I have used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joseph

Mental Health Care, 1-10 employees

Less than a year

5.0
June 2024

Useful and worthy

Pros

Overall, KIPU has been great for us. It has all the functionality we need, and the options are pretty easy to get used to. I specifically need a client portal that lets me do my note-taking and charting while also keeping track of and auditing records, and KIPU handles that really well.

Cons

I have never been fully happy with the CSSRS. I think it could really use more options, like an "N/A".

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

charla

Hospital & Health Care, 1-10 employees

Less than a year

5.0
June 2024

Kipu the awesome

Pros

I no longer have to deal with paperwork or hard copies for filing thanks to documentation.

Cons

When it goes down or has an issue, I cannot control the problem and have to wait.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Ireland

Mental Health Care, 101-500 employees

Less than a year

5.0
June 2024

I like KIPU

Pros

I can find rounds, appointments and client info all on one website.

Cons

I cannot see a list of all client schedules at once, nor can I view all client rooms or therapists.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

Dana

Hospital & Health Care, 11-50 employees

More than a year

5.0
June 2024

We LOVE Kipu

Pros

Kipu is pretty easy for me to use! Training my staff has become a breeze.

Cons

My only regret is that we did not get it sooner!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jamie

Hospital & Health Care, 11-50 employees

Less than a year

5.0
June 2024

Great program

Pros

This program is really user-friendly and the product support is excellent.

Cons

I have nothing to complain about as its a good program compared to others.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lauri

Not Specified, 51-100 employees

Less than a year

5.0
June 2024

Kipu usefulness

Pros

It is a great way for me to stay informed about our residences.

Cons

The information tabs can sometimes be confusing for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kelsey

Hospital & Health Care, 11-50 employees

Less than a year

5.0
June 2024

KIPU ease of use

Pros

Kipu is streamlined and very easy for me to get used to. Its also very user-friendly.

Cons

I wish there were more options for the patient ledger and how those records are filed away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alan

Not Specified, 51-100 employees

Less than a year

5.0
June 2024

Kipu is awesome

Pros

I really like the ease of use, functionality and the good training.

Cons

Learning about it was challenging, but overall it was mostly positive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

T

Teresa

Not Specified, 51-100 employees

Less than a year

5.0
June 2024

I love Kipu

Pros

I love how organized Kipu is. It's easy for me to use and very secure.

Cons

I do not have any negative opinions about Kipu.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennilyn

Medical Practice, 11-50 employees

Less than a year

5.0
June 2024

Happy RN-Hypnotherapist

Pros

After 35 years as an RN using various charting systems, I find Kipu to be efficient, simple and timely. I highly recommend it to any healthcare organization.

Cons

I frequently have to reset my password which frustrates me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tammy

Mental Health Care, 51-100 employees

Less than a year

5.0
June 2024

No More Headaches

Pros

In my career, I've used several EMRs and Kipu is the easiest. Setting it up is simple and writing notes takes 5 minutes or less. Kipu is the best I have used so far.

Cons

I do not have any complaints as Kipu is the easiest system I have used mentioned before.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Melinda

Hospital & Health Care, 51-100 employees

Less than 6 months

5.0
June 2024

Melinda Kipu Review

Pros

I love how user-friendly Kipu is compared to Next Gen which my previous company used. Kipu is also easy for me to learn!

Cons

I really do not have anything negative to say about Kipu.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Delfina

Mental Health Care, 51-100 employees

Less than a year

5.0
May 2024

Great and easy to work with

Pros

Kipu was quick and easy for me to work with. It helps me get the job done excellently and the golden threads were clear and understandable.

Cons

There is really nothing I like least about Kipu because its the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Barbara

Hospital & Health Care, 51-100 employees

More than a year

5.0
May 2024

LVN Substance abuse

Pros

It is easy for me to use and also it is great for medication management and charting.

Cons

Med charting should be more organized by the time completed and completed meds should drop off.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mary

Mental Health Care, 1-10 employees

Less than a year

5.0
May 2024

The best system to use

Pros

Everything about the system is excellent and super easy for me to use. I highly recommend it to all businesses.

Cons

There is nothing I do not like about the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sherri

Not Specified, 500+ employees

More than a year

5.0
May 2024

It is Good

Pros

I am able to input and store data securely in the program.

Cons

I have not encountered any issues with this program at all.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

L

Lura

Hospital & Health Care, 11-50 employees

Less than a year

5.0
May 2024

Kipu made my life so much easier

Pros

The ease of using Kipu has been a godsend for me. I have everything I need to assist my clients at my fingertips which makes progress notes a hassle free task.

Cons

It took me some time to understand all the options but it was easy for me to learn.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jack

Not Specified, 51-100 employees

Less than a year

4.0
May 2024

Jack kipu review

Pros

Navigating is easy for me and finding any information I need is simple and easy.

Cons

Once I make a change, unless I am an admin, I cannot fix mistakes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Steven

Mental Health Care, 51-100 employees

Less than a year

5.0
May 2024

Highly satisfied!

Pros

I like the functionality and ease of use.

Cons

I wish I could batch upload items like labs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Mental Health Care, 500+ employees

Less than a year

4.0
May 2024

Mostly Proficient

Pros

Documenting is easy and it is simple to teach to others. I can auto-populate the necessary forms.

Cons

I am frustrated that forms do not regularly pull from one section to another, and we run three different Kipu setups without the ability to transfer charts between systems.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

8

M

Mitchell

Hospital & Health Care, 51-100 employees

Less than a year

4.0
May 2024

Very easy to learn

Pros

Our entire department learned it quickly and its much more streamlined and user-friendly than Netsmart.

Cons

Sometimes I need to click in and out of things to get something done, but it's not a big deal.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A

Angel

Mental Health Care, 500+ employees

Less than a year

5.0
May 2024

RHBH/IH KIPU 2024

Pros

I find KIPU simple to use and it provides a help tab with detailed instructions. Scheduling is easy and offers a layout that supports quick viewing with options like day, week and even monthly views.

Cons

KIPU can be slow and glitchy at times but the software providers and administrators work hard to fix any errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Allison

Hospital & Health Care, 51-100 employees

More than a year

5.0
May 2024

Easy to navigate

Pros

What I like most about KIPU is how organized and easy it is for me to use.

Cons

Sometimes, I feel like the system could use a few improvements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Glenn

Mental Health Care, 500+ employees

Less than a year

5.0
May 2024

KIPU review

Pros

It is easy for me to use and documentation is pretty simple meeting all our needs.

Cons

I do not have any issues with KIPU and how it works for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ernalyn

Mental Health Care, 11-50 employees

More than a year

5.0
May 2024

May 30, 2024 Review

Pros

Kipu is quite user-friendly for me. Plus, a recent feature lets me enter dosage ranges for medications now.

Cons

ERX customer support is not available 24/7. There have been several times when we needed support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Keesha

Mental Health Care, 51-100 employees

Less than a year

5.0
May 2024

Review of services

Pros

It has everything I need to assist my clients properly.

Cons

I am frustrated with having to change my password and deal with sessions signing out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Eric

Mental Health Care, 11-50 employees

Less than a year

5.0
May 2024

The Best of the Best!

Pros

This is the Cadillac of documentation software for me!

Cons

I honestly cannot find anything wrong with the system!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sharita

Individual & Family Services, 51-100 employees

Less than 6 months

4.0
August 2023

Likes

Pros

I love having the ability to view the doctors notes.

Cons

One thing I like is the ability to easily see the clients I'm working with in the system. I feel like it is an another pro I have said it out loud. Well the problem is that I have not found any con

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

6

A

Allie

Hospital & Health Care, 101-500 employees

Less than 6 months

5.0
August 2023

Dietitian Review

Pros

I am grateful for KIPUs consistent tabs that are visible on every page within a client's chart. This makes it easier to switch between tabs and access essential information while documenting. I also like how effortlessly I can send documents to approved guardians for obtaining consent forms, release of information (ROIs) and sending weekly summaries. The duplicate feature is also convenient when writing notes, as it carries over information that remains unchanged on a weekly basis.

Cons

It would be great if the nutrition exposure notes could be displayed as group notes allowing me to document each clients meal or snack on a single page instead of having to open each clients chart separately.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

Joshua

Mental Health Care, 500+ employees

More than a year

4.0
August 2023

The reviews

Pros

I thoroughly enjoy the functionality of KIPU.

Cons

Sometimes, its hard to locate specific tabs verbatim.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Clayton

Hospital & Health Care, 51-100 employees

Less than 6 months

2.0
August 2023

Its fine

Pros

Functionally is one thing like the most. it operates smoothly most of the time. Or it will say that once you know where to look everything is effortlessly accessible.

Cons

I have noticed several incorrect grammar and typos throughout the system. Considering how much it costs there really shouldn't be any spelling mistakes.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8