Kipu Health is an EHR system designed for behavioral health and addiction treatment centers. Kipu Health reviews often emphasize its intuitive documentation and charting tools, allowing healthcare providers to efficiently manage patient data and take accurate decisions timely. However, some users have reported occasional technical issues and slow system performance. Despite these concerns, the platform’s comprehensive features, including telehealth, claims submission, and billing, make it a strong contender for healthcare practices in the addiction treatment space.
Pros
Partial matches for client data
Highly responsive support team
Greatly reduces note-taking time
Cons
No access without active account
No home screen timeline for tasks
Excessive mouse clicks required
Total 194 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars13%
3
Stars1%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Aneesah
Mental Health Care, 51-100 employees
Less than a year
“My journey with Kipu
Pros
Well Kipu makes it easy for me to complete documentation and that too in an excellent manner.
Cons
Navigating between documentation days and checking what has been completed for individual clients can be time-consuming for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sarah
Mental Health Care, 1-10 employees
Less than a year
“KIPU - A standout product
Pros
I honestly think KIPU is way better than other systems out there. I love using it as it got the right amount of complexity to make sure all records are kept properly, including the legal stuff, but it's still really user-friendly.
Cons
I find that having immediate customer support is not always easy to come by.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
KARYN
Hospital & Health Care, 51-100 employees
More than a year
“Better than other EMRs
Pros
It's very easy to navigate. I have used other EMRs but this one is the best.
Cons
I have no complaints about this system as it is very easy for me to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rozena
Mental Health Care, 51-100 employees
Less than a year
“KIPU is reliable
Pros
I like being able to access all areas in one setting.
Cons
I would love to have access to everything as a lead therapist and being able to access my clients files.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
justin
Medical Practice, 51-100 employees
More than a year
“Good, however, needs improvements
Pros
It is fast and pretty easy for me to use and understand.
Cons
One thing I have noticed is that it doesn’t remove some items that have already been documented, which is a problem.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Ken
Medical Practice, 11-50 employees
More than a year
“Truly an exceptional product
Pros
KIPU EMR has everything you did want in an electronic medical program. It took me about two months to fully get the hang of it but once I did, I could really see the benefits it brings to our daily work. My company relies on KIPU a lot for team communication. Everyone in the office uses it and we are able to view each other's entries, which makes things so much easier. I like that I can share documents with clients parents, let them review them online and even have them sign documents remotely. Parents can be in another state or even another part of the country and they can still access any document I share.
Cons
It took me about two months to learn all the tools needed to make KIPU an "everyday" user-friendly system for me. I like everything about KIPU. It's now easy for me to navigate and its the "end all, be all" system for all of my company's electronic medical record needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Not Specified, 1-10 employees
Less than a year
“I highly suggest it!!
Pros
I find Kipu to be very organized, user-friendly and secure.
Cons
It logs me out very often, but I understand its necessary to keep sensitive client information secure.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
April
Hospital & Health Care, 51-100 employees
More than a year
“Support it offers is great
Pros
Using KIPU is super easy for me, and their support team keeps things simple and easy to understand.
Cons
I think there should be some new forms available to help with therapy notes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heidi
Mental Health Care, 51-100 employees
Less than a year
“Works fine; nothing exceptional
Pros
One thing which I like is that I can use various forms throughout the charting process.
Cons
I can't alter forms or formats to include relevant information.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Tami
Medical Practice, 51-100 employees
Less than a year
“Well-organized tool
Pros
I really like how organized and easy to access everything is.
Cons
Kipu signs me out frequently, which is annoying but I understand the reasoning behind it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Evaleen
Hospital & Health Care, 51-100 employees
Less than a year
“Easy-to-use software
Pros
Personally, I love KIPU. It's such an easy system to use for entering client information, and it makes my job so much smoother. Also it is very self-explanatory.
Cons
Well, the password updates every three months which is annoying especially when I am used to logging in and out regularly every day.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tawana
Not Specified, 1-10 employees
Less than a year
“My thoughts about KIPU...
Pros
When I first started with ARC, I found KIPU really simple and easy to learn, and some of our staff picked it up quickly too.
Cons
It can be slow at times when bringing up our clients names.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
7
Functionality
10
Rochelle
Not Specified, 51-100 employees
Less than a year
“Great but should have more training modules
Pros
It is easy for me to use and there are various Wiley Homework options.
Cons
Nothing serious but I feel like having more training modules to fully understand how to use the system would be great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kwanda
Medical Practice, 51-100 employees
Less than a year
“KIPU is a valuable resource
Pros
KIPU has excellent resources for keeping information safe, which I really like. Plus its comprehensiveness makes everything so much easier for me.
Cons
It signs me out pretty quickly and there is often a time delay.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Kristi
Mental Health Care, 51-100 employees
Less than 6 months
“Has the potential to be better
Pros
It is easy for me to navigate and find what I need.
Cons
Some features do not work and the system is down fairly often.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Rebecca
Medical Practice, 500+ employees
Less than a year
“User-friendly but lacks a few areas
Pros
The program is super user-friendly, and I find it really easy to switch back and forth between different parts of program.
Cons
I do not like how certain labs are not labeled so I have to click through each one to find something specific. The same goes for previous provider notes; it would be helpful if they had the provider's name next to them to know who saw the client last.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Carlos
Mental Health Care, 1-10 employees
Less than a year
“Had a great experience - very happy!!
Pros
Our experience with KIPU has been great overall, and we are excited to add more services to help us manage our business even better. Because having a reputable and solid EMR system like KIPU with many features that will help us manage our clients as we grow is proving to be highly beneficial for us.
Cons
I have nothing to dislike about Kipu as so far, my experience has been great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gordon
Not Specified, 51-100 employees
Less than a year
“Everything is available in one place
Pros
I really like how easy KIPU is to use, plus it’s great at collecting and managing tons of data on each client. Also all data types are kept in one place and are easily accessible for me and my colleagues which makes us like this product even more.
Cons
The customization options for linking it to other software are pretty limited and I kind of wish it could connect with other databases. Right now, it feels like it stands on its own.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
elaine
Hospital & Health Care, 51-100 employees
More than a year
“Works well
Pros
The software is very user friendly, with easy navigation.
Cons
There is nothing else I would like to add when it come to cons as overall, it is the easiest and most user-friendly system I have used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Mental Health Care, 1-10 employees
Less than a year
“Useful and worthy
Pros
Overall, KIPU has been great for us. It has all the functionality we need, and the options are pretty easy to get used to. I specifically need a client portal that lets me do my note-taking and charting while also keeping track of and auditing records, and KIPU handles that really well.
Cons
I have never been fully happy with the CSSRS. I think it could really use more options, like an "N/A".
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10