Aneesah
Mental Health Care, 51-100 employees
Less than a year
“My journey with Kipu
Pros
Well Kipu makes it easy for me to complete documentation and that too in an excellent manner.
Cons
Navigating between documentation days and checking what has been completed for individual clients can be time-consuming for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sarah
Mental Health Care, 1-10 employees
Less than a year
“KIPU - A standout product
Pros
I honestly think KIPU is way better than other systems out there. I love using it as it got the right amount of complexity to make sure all records are kept properly, including the legal stuff, but it's still really user-friendly.
Cons
I find that having immediate customer support is not always easy to come by.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
KARYN
Hospital & Health Care, 51-100 employees
More than a year
“Better than other EMRs
Pros
It's very easy to navigate. I have used other EMRs but this one is the best.
Cons
I have no complaints about this system as it is very easy for me to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rozena
Mental Health Care, 51-100 employees
Less than a year
“KIPU is reliable
Pros
I like being able to access all areas in one setting.
Cons
I would love to have access to everything as a lead therapist and being able to access my clients files.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
justin
Medical Practice, 51-100 employees
More than a year
“Good, however, needs improvements
Pros
It is fast and pretty easy for me to use and understand.
Cons
One thing I have noticed is that it doesn’t remove some items that have already been documented, which is a problem.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Ken
Medical Practice, 11-50 employees
More than a year
“Truly an exceptional product
Pros
KIPU EMR has everything you did want in an electronic medical program. It took me about two months to fully get the hang of it but once I did, I could really see the benefits it brings to our daily work. My company relies on KIPU a lot for team communication. Everyone in the office uses it and we are able to view each other's entries, which makes things so much easier. I like that I can share documents with clients parents, let them review them online and even have them sign documents remotely. Parents can be in another state or even another part of the country and they can still access any document I share.
Cons
It took me about two months to learn all the tools needed to make KIPU an "everyday" user-friendly system for me. I like everything about KIPU. It's now easy for me to navigate and its the "end all, be all" system for all of my company's electronic medical record needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Not Specified, 1-10 employees
Less than a year
“I highly suggest it!!
Pros
I find Kipu to be very organized, user-friendly and secure.
Cons
It logs me out very often, but I understand its necessary to keep sensitive client information secure.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
April
Hospital & Health Care, 51-100 employees
More than a year
“Support it offers is great
Pros
Using KIPU is super easy for me, and their support team keeps things simple and easy to understand.
Cons
I think there should be some new forms available to help with therapy notes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heidi
Mental Health Care, 51-100 employees
Less than a year
“Works fine; nothing exceptional
Pros
One thing which I like is that I can use various forms throughout the charting process.
Cons
I can't alter forms or formats to include relevant information.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Tami
Medical Practice, 51-100 employees
Less than a year
“Well-organized tool
Pros
I really like how organized and easy to access everything is.
Cons
Kipu signs me out frequently, which is annoying but I understand the reasoning behind it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Evaleen
Hospital & Health Care, 51-100 employees
Less than a year
“Easy-to-use software
Pros
Personally, I love KIPU. It's such an easy system to use for entering client information, and it makes my job so much smoother. Also it is very self-explanatory.
Cons
Well, the password updates every three months which is annoying especially when I am used to logging in and out regularly every day.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tawana
Not Specified, 1-10 employees
Less than a year
“My thoughts about KIPU...
Pros
When I first started with ARC, I found KIPU really simple and easy to learn, and some of our staff picked it up quickly too.
Cons
It can be slow at times when bringing up our clients names.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
7
Functionality
10
Rochelle
Not Specified, 51-100 employees
Less than a year
“Great but should have more training modules
Pros
It is easy for me to use and there are various Wiley Homework options.
Cons
Nothing serious but I feel like having more training modules to fully understand how to use the system would be great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kwanda
Medical Practice, 51-100 employees
Less than a year
“KIPU is a valuable resource
Pros
KIPU has excellent resources for keeping information safe, which I really like. Plus its comprehensiveness makes everything so much easier for me.
Cons
It signs me out pretty quickly and there is often a time delay.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Kristi
Mental Health Care, 51-100 employees
Less than 6 months
“Has the potential to be better
Pros
It is easy for me to navigate and find what I need.
Cons
Some features do not work and the system is down fairly often.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Rebecca
Medical Practice, 500+ employees
Less than a year
“User-friendly but lacks a few areas
Pros
The program is super user-friendly, and I find it really easy to switch back and forth between different parts of program.
Cons
I do not like how certain labs are not labeled so I have to click through each one to find something specific. The same goes for previous provider notes; it would be helpful if they had the provider's name next to them to know who saw the client last.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Carlos
Mental Health Care, 1-10 employees
Less than a year
“Had a great experience - very happy!!
Pros
Our experience with KIPU has been great overall, and we are excited to add more services to help us manage our business even better. Because having a reputable and solid EMR system like KIPU with many features that will help us manage our clients as we grow is proving to be highly beneficial for us.
Cons
I have nothing to dislike about Kipu as so far, my experience has been great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gordon
Not Specified, 51-100 employees
Less than a year
“Everything is available in one place
Pros
I really like how easy KIPU is to use, plus it’s great at collecting and managing tons of data on each client. Also all data types are kept in one place and are easily accessible for me and my colleagues which makes us like this product even more.
Cons
The customization options for linking it to other software are pretty limited and I kind of wish it could connect with other databases. Right now, it feels like it stands on its own.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
elaine
Hospital & Health Care, 51-100 employees
More than a year
“Works well
Pros
The software is very user friendly, with easy navigation.
Cons
There is nothing else I would like to add when it come to cons as overall, it is the easiest and most user-friendly system I have used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Mental Health Care, 1-10 employees
Less than a year
“Useful and worthy
Pros
Overall, KIPU has been great for us. It has all the functionality we need, and the options are pretty easy to get used to. I specifically need a client portal that lets me do my note-taking and charting while also keeping track of and auditing records, and KIPU handles that really well.
Cons
I have never been fully happy with the CSSRS. I think it could really use more options, like an "N/A".
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
charla
Hospital & Health Care, 1-10 employees
Less than a year
“Kipu the awesome
Pros
I no longer have to deal with paperwork or hard copies for filing thanks to documentation.
Cons
When it goes down or has an issue, I cannot control the problem and have to wait.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ireland
Mental Health Care, 101-500 employees
Less than a year
“I like KIPU
Pros
I can find rounds, appointments and client info all on one website.
Cons
I cannot see a list of all client schedules at once, nor can I view all client rooms or therapists.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dana
Hospital & Health Care, 11-50 employees
More than a year
“We LOVE Kipu
Pros
Kipu is pretty easy for me to use! Training my staff has become a breeze.
Cons
My only regret is that we did not get it sooner!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Hospital & Health Care, 11-50 employees
Less than a year
“Great program
Pros
This program is really user-friendly and the product support is excellent.
Cons
I have nothing to complain about as its a good program compared to others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauri
Not Specified, 51-100 employees
Less than a year
“Kipu usefulness
Pros
It is a great way for me to stay informed about our residences.
Cons
The information tabs can sometimes be confusing for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelsey
Hospital & Health Care, 11-50 employees
Less than a year
“KIPU ease of use
Pros
Kipu is streamlined and very easy for me to get used to. Its also very user-friendly.
Cons
I wish there were more options for the patient ledger and how those records are filed away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alan
Not Specified, 51-100 employees
Less than a year
“Kipu is awesome
Pros
I really like the ease of use, functionality and the good training.
Cons
Learning about it was challenging, but overall it was mostly positive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Teresa
Not Specified, 51-100 employees
Less than a year
“I love Kipu
Pros
I love how organized Kipu is. It's easy for me to use and very secure.
Cons
I do not have any negative opinions about Kipu.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennilyn
Medical Practice, 11-50 employees
Less than a year
“Happy RN-Hypnotherapist
Pros
After 35 years as an RN using various charting systems, I find Kipu to be efficient, simple and timely. I highly recommend it to any healthcare organization.
Cons
I frequently have to reset my password which frustrates me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Mental Health Care, 51-100 employees
Less than a year
“No More Headaches
Pros
In my career, I've used several EMRs and Kipu is the easiest. Setting it up is simple and writing notes takes 5 minutes or less. Kipu is the best I have used so far.
Cons
I do not have any complaints as Kipu is the easiest system I have used mentioned before.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melinda
Hospital & Health Care, 51-100 employees
Less than 6 months
“Melinda Kipu Review
Pros
I love how user-friendly Kipu is compared to Next Gen which my previous company used. Kipu is also easy for me to learn!
Cons
I really do not have anything negative to say about Kipu.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Delfina
Mental Health Care, 51-100 employees
Less than a year
“Great and easy to work with
Pros
Kipu was quick and easy for me to work with. It helps me get the job done excellently and the golden threads were clear and understandable.
Cons
There is really nothing I like least about Kipu because its the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara
Hospital & Health Care, 51-100 employees
More than a year
“LVN Substance abuse
Pros
It is easy for me to use and also it is great for medication management and charting.
Cons
Med charting should be more organized by the time completed and completed meds should drop off.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Mental Health Care, 1-10 employees
Less than a year
“The best system to use
Pros
Everything about the system is excellent and super easy for me to use. I highly recommend it to all businesses.
Cons
There is nothing I do not like about the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherri
Not Specified, 500+ employees
More than a year
“It is Good
Pros
I am able to input and store data securely in the program.
Cons
I have not encountered any issues with this program at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Lura
Hospital & Health Care, 11-50 employees
Less than a year
“Kipu made my life so much easier
Pros
The ease of using Kipu has been a godsend for me. I have everything I need to assist my clients at my fingertips which makes progress notes a hassle free task.
Cons
It took me some time to understand all the options but it was easy for me to learn.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jack
Not Specified, 51-100 employees
Less than a year
“Jack kipu review
Pros
Navigating is easy for me and finding any information I need is simple and easy.
Cons
Once I make a change, unless I am an admin, I cannot fix mistakes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Steven
Mental Health Care, 51-100 employees
Less than a year
“Highly satisfied!
Pros
I like the functionality and ease of use.
Cons
I wish I could batch upload items like labs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Mental Health Care, 500+ employees
Less than a year
“Mostly Proficient
Pros
Documenting is easy and it is simple to teach to others. I can auto-populate the necessary forms.
Cons
I am frustrated that forms do not regularly pull from one section to another, and we run three different Kipu setups without the ability to transfer charts between systems.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Mitchell
Hospital & Health Care, 51-100 employees
Less than a year
“Very easy to learn
Pros
Our entire department learned it quickly and its much more streamlined and user-friendly than Netsmart.
Cons
Sometimes I need to click in and out of things to get something done, but it's not a big deal.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Angel
Mental Health Care, 500+ employees
Less than a year
“RHBH/IH KIPU 2024
Pros
I find KIPU simple to use and it provides a help tab with detailed instructions. Scheduling is easy and offers a layout that supports quick viewing with options like day, week and even monthly views.
Cons
KIPU can be slow and glitchy at times but the software providers and administrators work hard to fix any errors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison
Hospital & Health Care, 51-100 employees
More than a year
“Easy to navigate
Pros
What I like most about KIPU is how organized and easy it is for me to use.
Cons
Sometimes, I feel like the system could use a few improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Glenn
Mental Health Care, 500+ employees
Less than a year
“KIPU review
Pros
It is easy for me to use and documentation is pretty simple meeting all our needs.
Cons
I do not have any issues with KIPU and how it works for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ernalyn
Mental Health Care, 11-50 employees
More than a year
“May 30, 2024 Review
Pros
Kipu is quite user-friendly for me. Plus, a recent feature lets me enter dosage ranges for medications now.
Cons
ERX customer support is not available 24/7. There have been several times when we needed support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Keesha
Mental Health Care, 51-100 employees
Less than a year
“Review of services
Pros
It has everything I need to assist my clients properly.
Cons
I am frustrated with having to change my password and deal with sessions signing out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eric
Mental Health Care, 11-50 employees
Less than a year
“The Best of the Best!
Pros
This is the Cadillac of documentation software for me!
Cons
I honestly cannot find anything wrong with the system!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharita
Individual & Family Services, 51-100 employees
Less than 6 months
“Likes
Pros
I love having the ability to view the doctors notes.
Cons
One thing I like is the ability to easily see the clients I'm working with in the system. I feel like it is an another pro I have said it out loud. Well the problem is that I have not found any con
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
6
Allie
Hospital & Health Care, 101-500 employees
Less than 6 months
“Dietitian Review
Pros
I am grateful for KIPUs consistent tabs that are visible on every page within a client's chart. This makes it easier to switch between tabs and access essential information while documenting. I also like how effortlessly I can send documents to approved guardians for obtaining consent forms, release of information (ROIs) and sending weekly summaries. The duplicate feature is also convenient when writing notes, as it carries over information that remains unchanged on a weekly basis.
Cons
It would be great if the nutrition exposure notes could be displayed as group notes allowing me to document each clients meal or snack on a single page instead of having to open each clients chart separately.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Joshua
Mental Health Care, 500+ employees
More than a year
“The reviews
Pros
I thoroughly enjoy the functionality of KIPU.
Cons
Sometimes, its hard to locate specific tabs verbatim.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Clayton
Hospital & Health Care, 51-100 employees
Less than 6 months
“Its fine
Pros
Functionally is one thing like the most. it operates smoothly most of the time. Or it will say that once you know where to look everything is effortlessly accessible.
Cons
I have noticed several incorrect grammar and typos throughout the system. Considering how much it costs there really shouldn't be any spelling mistakes.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8