...

Pros

  • Partial matches for client data

  • Highly responsive support team

  • Greatly reduces note-taking time

Cons

  • No access without active account

  • No home screen timeline for tasks

  • Excessive mouse clicks required

Total 194 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

13%

3

Stars

1%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Aneesah

Mental Health Care, 51-100 employees

Less than a year

4.0
June 2024

My journey with Kipu

Pros

Well Kipu makes it easy for me to complete documentation and that too in an excellent manner.

Cons

Navigating between documentation days and checking what has been completed for individual clients can be time-consuming for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Sarah

Mental Health Care, 1-10 employees

Less than a year

5.0
June 2024

KIPU - A standout product

Pros

I honestly think KIPU is way better than other systems out there. I love using it as it got the right amount of complexity to make sure all records are kept properly, including the legal stuff, but it's still really user-friendly.

Cons

I find that having immediate customer support is not always easy to come by.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

K

KARYN

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2024

Better than other EMRs

Pros

It's very easy to navigate. I have used other EMRs but this one is the best.

Cons

I have no complaints about this system as it is very easy for me to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rozena

Mental Health Care, 51-100 employees

Less than a year

4.0
June 2024

KIPU is reliable

Pros

I like being able to access all areas in one setting.

Cons

I would love to have access to everything as a lead therapist and being able to access my clients files.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

J

justin

Medical Practice, 51-100 employees

More than a year

5.0
June 2024

Good, however, needs improvements

Pros

It is fast and pretty easy for me to use and understand.

Cons

One thing I have noticed is that it doesn’t remove some items that have already been documented, which is a problem.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

10

Functionality

10

K

Ken

Medical Practice, 11-50 employees

More than a year

5.0
June 2024

Truly an exceptional product

Pros

KIPU EMR has everything you did want in an electronic medical program. It took me about two months to fully get the hang of it but once I did, I could really see the benefits it brings to our daily work. My company relies on KIPU a lot for team communication. Everyone in the office uses it and we are able to view each other's entries, which makes things so much easier. I like that I can share documents with clients parents, let them review them online and even have them sign documents remotely. Parents can be in another state or even another part of the country and they can still access any document I share.

Cons

It took me about two months to learn all the tools needed to make KIPU an "everyday" user-friendly system for me. I like everything about KIPU. It's now easy for me to navigate and its the "end all, be all" system for all of my company's electronic medical record needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Not Specified, 1-10 employees

Less than a year

5.0
June 2024

I highly suggest it!!

Pros

I find Kipu to be very organized, user-friendly and secure.

Cons

It logs me out very often, but I understand its necessary to keep sensitive client information secure.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

April

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2024

Support it offers is great

Pros

Using KIPU is super easy for me, and their support team keeps things simple and easy to understand.

Cons

I think there should be some new forms available to help with therapy notes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heidi

Mental Health Care, 51-100 employees

Less than a year

3.0
June 2024

Works fine; nothing exceptional

Pros

One thing which I like is that I can use various forms throughout the charting process.

Cons

I can't alter forms or formats to include relevant information.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

T

Tami

Medical Practice, 51-100 employees

Less than a year

5.0
June 2024

Well-organized tool

Pros

I really like how organized and easy to access everything is.

Cons

Kipu signs me out frequently, which is annoying but I understand the reasoning behind it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Evaleen

Hospital & Health Care, 51-100 employees

Less than a year

5.0
June 2024

Easy-to-use software

Pros

Personally, I love KIPU. It's such an easy system to use for entering client information, and it makes my job so much smoother. Also it is very self-explanatory.

Cons

Well, the password updates every three months which is annoying especially when I am used to logging in and out regularly every day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tawana

Not Specified, 1-10 employees

Less than a year

5.0
June 2024

My thoughts about KIPU...

Pros

When I first started with ARC, I found KIPU really simple and easy to learn, and some of our staff picked it up quickly too.

Cons

It can be slow at times when bringing up our clients names.

Rating Distribution

Ease of use

10

Value for money

5

Customer Support

7

Functionality

10

R

Rochelle

Not Specified, 51-100 employees

Less than a year

5.0
June 2024

Great but should have more training modules

Pros

It is easy for me to use and there are various Wiley Homework options.

Cons

Nothing serious but I feel like having more training modules to fully understand how to use the system would be great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kwanda

Medical Practice, 51-100 employees

Less than a year

4.0
June 2024

KIPU is a valuable resource

Pros

KIPU has excellent resources for keeping information safe, which I really like. Plus its comprehensiveness makes everything so much easier for me.

Cons

It signs me out pretty quickly and there is often a time delay.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

K

Kristi

Mental Health Care, 51-100 employees

Less than 6 months

4.0
June 2024

Has the potential to be better

Pros

It is easy for me to navigate and find what I need.

Cons

Some features do not work and the system is down fairly often.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

5

Functionality

5

R

Rebecca

Medical Practice, 500+ employees

Less than a year

4.0
June 2024

User-friendly but lacks a few areas

Pros

The program is super user-friendly, and I find it really easy to switch back and forth between different parts of program.

Cons

I do not like how certain labs are not labeled so I have to click through each one to find something specific. The same goes for previous provider notes; it would be helpful if they had the provider's name next to them to know who saw the client last.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

C

Carlos

Mental Health Care, 1-10 employees

Less than a year

5.0
June 2024

Had a great experience - very happy!!

Pros

Our experience with KIPU has been great overall, and we are excited to add more services to help us manage our business even better. Because having a reputable and solid EMR system like KIPU with many features that will help us manage our clients as we grow is proving to be highly beneficial for us.

Cons

I have nothing to dislike about Kipu as so far, my experience has been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gordon

Not Specified, 51-100 employees

Less than a year

5.0
June 2024

Everything is available in one place

Pros

I really like how easy KIPU is to use, plus it’s great at collecting and managing tons of data on each client. Also all data types are kept in one place and are easily accessible for me and my colleagues which makes us like this product even more.

Cons

The customization options for linking it to other software are pretty limited and I kind of wish it could connect with other databases. Right now, it feels like it stands on its own.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E

elaine

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2024

Works well

Pros

The software is very user friendly, with easy navigation.

Cons

There is nothing else I would like to add when it come to cons as overall, it is the easiest and most user-friendly system I have used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joseph

Mental Health Care, 1-10 employees

Less than a year

5.0
June 2024

Useful and worthy

Pros

Overall, KIPU has been great for us. It has all the functionality we need, and the options are pretty easy to get used to. I specifically need a client portal that lets me do my note-taking and charting while also keeping track of and auditing records, and KIPU handles that really well.

Cons

I have never been fully happy with the CSSRS. I think it could really use more options, like an "N/A".

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10