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softwareKipu EMR Reviews
148 Reviews
Overall Rating
4.8
148 Reviews
Rating Distribution
5
(128)
4
(18)
3
(1)
2
(1)
1
(0)
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Overall Rating
4.8
148 Reviews
Rating Distribution
5
(128)
4
(18)
3
(1)
2
(1)
1
(0)
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Filters
Specialty
Provider Size
Time Used
Likes
Likes
Pros
I love having the ability to view the doctors notes.
Cons
One thing I like is the ability to easily see the clients I'm working with in the system. I feel like it is an another pro I have said it out loud. Well the problem is that I haven�t found any con
Ease of use
10
Value for money
10
Customer Support
6
Functionality
6
Sharita
Individual & Family Services, 51-100 employees
Less than 6 months
Aug 27, 2023
Dietitian Review
Dietitian Review
Pros
I am grateful for KIPUs consistent tabs that are visible on every page within a client's chart. This makes it easier to switch between tabs and access essential information while documenting. I also like how effortlessly I can send documents to approved guardians for obtaining consent forms, release of information (ROIs) and sending weekly summaries. The duplicate feature is also convenient when writing notes, as it carries over information that remains unchanged on a weekly basis.
Cons
It would be great if the nutrition exposure notes could be displayed as group notes allowing me to document each clients meal or snack on a single page instead of having to open each clients chart separately.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Allie
Hospital & Health Care, 101-500 employees
Less than 6 months
Aug 27, 2023
The reviews
The reviews
Pros
I thoroughly enjoy the functionality of KIPU.
Cons
Sometimes, its hard to locate specific tabs verbatim.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joshua
Mental Health Care, 500+ employees
More than a year
Aug 27, 2023
Its fine
Its fine
Pros
Functionally is one thing like the most. it operates smoothly most of the time. Or it will say that once you know where to look everything is effortlessly accessible.
Cons
I have noticed several incorrect grammar and typos throughout the system. Considering how much it costs there really shouldn't be any spelling mistakes.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Clayton
Hospital & Health Care, 51-100 employees
Less than 6 months
Aug 27, 2023
Very user friendly!
Very user friendly!
Pros
Integration and implementation was not an issue. KIPU specialists readily catered to our facilitys needs. It aligns with ASAM standards and is exceptionally user-friendly.
Cons
The OP practice is missing the scheduler feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aurora
Non-Profit Organization Management, 11-50 employees
More than a year
Aug 27, 2023
Kipu User
Kipu User
Pros
I have been utilizing Kipu for nearly two years at my job and I haven't had a negative experience with it.
Cons
Sometimes without warning the system will crash in the middle of my work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Hospital & Health Care, 11-50 employees
Less than a year
Aug 25, 2023
Kipu Review
Kipu Review
Pros
It is extremely user friendly and always adaptable.
Cons
Its frustrating when the program freezes and fails to save my work while I'm doing group notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dustin
Mental Health Care, 11-50 employees
More than a year
Aug 25, 2023
Great EHR system!
Great EHR system!
Pros
Kipu can be navigated effortlessly and is user friendly. it represents a significant improvement over other EHRs I've used in the past.
Cons
The integration with external laboratories had a few minor issues but they were eventually resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josh
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
Aug 25, 2023
Great performance, flexible to add and modify
Great performance, flexible to add and modify
Pros
It is very easy to modify and add features. The system is easy to use and requires minimal training.
Cons
In the beginning we considered it a "con" that we had to identify all the parts and documents we wanted in the system. We thought it would be a simple plug and play solution that we could modify quickly. However it turned out to be a fantastic benefit as the Kipu team helped us integrate our existing documents and provided insights on their standard documents and tools.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Irene
Hospital & Health Care, 11-50 employees
More than a year
Aug 25, 2023
Easy Use
Easy Use
Pros
Excellent customer service and easy navigation of files and documents.
Cons
It would be great if the calendar/schedule could link to actual events/documents.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrck
Mental Health Care, 51-100 employees
Less than a year
Aug 25, 2023
Kipu
Kipu
Pros
I really like how effortless it is to secure all my notes.
Cons
There is really nothing to complain about. The system is easy to learn and use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rose
Mental Health Care, 51-100 employees
Less than 6 months
Aug 23, 2023
Could be better
Could be better
Pros
It is very easy to navigate and it didn't take me long to become proficient.
Cons
The program itself runs somewhat slowly. It could benefit from simplification.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Siobhan
Hospital & Health Care, 11-50 employees
Less than a year
Aug 23, 2023
Excellent services
Excellent services
Pros
Downloading Kipu is fast and as a new user I received all the necessary information to get started promptly upon request.
Cons
So far I haven't encountered any issues with anything.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony
Individual & Family Services, 51-100 employees
Less than a year
Aug 23, 2023
KIPU User
KIPU User
Pros
I like the ease of opening and locating notes for my necessary documentation.
Cons
There is nothing I dislike about Kipu. I have never come across any issues with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Medical Practice, 500+ employees
Less than a year
Aug 23, 2023
Great
Great
Pros
It is very much simple to use, understand and access.
Cons
Currently I am not sure at all if the system is overall good for my job.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Lucille
Hospital & Health Care, 101-500 employees
Less than 6 months
Aug 23, 2023
Kipu works
Kipu works
Pros
Its easy to use and I use it daily. I highly recommend it.
Cons
Personally I have no complaints about Kipu. I like how it operates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Manuel
Management Consulting, 500+ employees
Less than a year
Aug 21, 2023
Kipu is great
Kipu is great
Pros
The simplicity of the platform is great. Kipu helps me understand and provides a wide range of options.
Cons
Honestly I haven't noticed any issues. Any problem that has arisen has been resolved effortlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristy
Medical Practice, 11-50 employees
Less than a year
Aug 21, 2023
Kipu
Kipu
Pros
Navigation and usage is very simple. The face sheet simplifies patient understanding.
Cons
There are times when the system freezes and locks up leading to frequent logouts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Medical Practice, 11-50 employees
Less than a year
Aug 21, 2023
Product is very useful
Product is very useful
Pros
Compared to the previous reliance on paper documents, this product streamlines everything. It provides all the necessary information in one place and keeps comprehensive records.
Cons
Occasionally it takes a while to load a page. Some documents can't be edited after submission.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caitlin
Mental Health Care, 1-10 employees
Less than a year
Aug 21, 2023
Good
Good
Pros
Its both easy to learn and use. Additionally its readily accessible.
Cons
Sometimes, it claims that my pre saved password is incorrect but after numerous tries the same saved password works. I hope this problem will be fixed by the team soon
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Mental Health Care, 11-50 employees
Less than a year
Aug 21, 2023
10 years plus and still recommend Kipu
10 years plus and still recommend Kipu
Pros
Among all the EMRs I have worked with Kipu is the most user friendly.
Cons
The system has some bugs especially in treatment plans and the golden thread.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Virginia
Mental Health Care, 500+ employees
More than a year
Aug 21, 2023
Love Kipu !
Love Kipu !
Pros
The support team is exceptional as they all are professional and knowledgeable. They handle tickets promptly and the initial setup and training are user friendly and efficient.
Cons
Nothing at all. We had no difficulty integrating from our previous EHR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kathy
Hospital & Health Care, 11-50 employees
More than a year
Aug 21, 2023
Great system
Great system
Pros
Navigation is not an issue all credit goes to well organized keytabs.
Cons
Occasionally there are glitches that make entering information a bit difficult.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Hospital & Health Care, 51-100 employees
Less than 6 months
Aug 21, 2023
Easier than I anticipated
Easier than I anticipated
Pros
So far I haven't encountered any issues with the system. Everything is well explained and meets my expectations.
Cons
Today we are implementing the scheduler and I am excited about that. Until now I primarily use KIPU for individual sessions and treatment plan reviews which are not particularly challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 101-500 employees
Less than 6 months
Aug 21, 2023
Kipu review
Kipu review
Pros
The layout is user friendly and the tabs provide valuable assistance.
Cons
I have noticed that the system can time out during sessions causing the loss of added information. Its frustrating when the document is released and theres missing information on the medical record after entering it into the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Mental Health Care, 500+ employees
Less than a year
Aug 21, 2023
Kipuuuuuu
Kipuuuuuu
Pros
Kipu simplifies medication review and client assessment making it easy to enter group information.
Cons
I like the ability to add forms, attachments and organize them by date. In short I am happy with the software so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tristan
Hospital & Health Care, 1-10 employees
More than a year
Aug 21, 2023
Loved using kipu
Loved using kipu
Pros
What I liked the most was the effortless navigation of the system. It is efficient and yet simple to use. I would highly recommend it.
Cons
I didn't like the fact that we couldn't print our face sheets with the corresponding pictures.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
rachael
Health, Wellness and Fitness, 101-500 employees
Less than a year
Aug 19, 2023
Substance Abuse EMR
Substance Abuse EMR
Pros
Implementing Kipu into our existing workspace was so simple. It is highly intuitive. If ever needed customer support is always available to provide assistance.
Cons
The treatment plans could be improved. They require too many steps to create.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Bobby
Mental Health Care, 51-100 employees
Less than 6 months
Aug 19, 2023
Kipu review
Kipu review
Pros
I love how easy it is to use. The ability to auto fill forms is a great feature.
Cons
It is a bit annoying how many times I have to click to input a drug screen.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lydia
Mental Health Care, 11-50 employees
Less than a year
Aug 19, 2023
Comprehensive EMR
Comprehensive EMR
Pros
KIPU is like a one stop shop. It consolidates everything I need about our clients into a single comprehensive platform.
Cons
While I understand that EMRs have to log out after a certain period of inactivity it can be annoying to log in multiple times during a workday!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adaire
Mental Health Care, 101-500 employees
Less than a year
Aug 19, 2023
Kipu is the best system I've seen
Kipu is the best system I've seen
Pros
I like the integration of numerous forms which automatically populate to minimize documentation redundancies.
Cons
As a therapist I would like having more diagnosis options and greater flexibility in selecting diagnoses. For instance when diagnosing and creating a treatment plan for anger issues I often have to choose between a diagnosis that includes conduct disorder or homicidal tendencies. These labels are not always in the best interest of my patients.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Van
Mental Health Care, 500+ employees
Less than 6 months
Aug 19, 2023
Love it
Love it
Pros
Operating and navigating through the system is a simplest task and the helpful customer service adds to the experience.
Cons
Honestly, there s nothing to hate or dislike about this software. I find it very easy to operate.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ruthie
Medical Practice, 1-10 employees
Less than a year
Aug 19, 2023
Love it
Love it
Pros
I am impressed by how user friendly it is. It can be easily accessed from any device.
Cons
Occasionally there is a delay in the systems response. It would be nice to have more color options as well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Hospital & Health Care, 51-100 employees
Less than a year
Aug 18, 2023
Fantastic
Fantastic
Pros
Learning how to use it was not an issue and it significantly simplifies note taking.
Cons
The client list was initially confusing but I quickly got used to it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Consumer Services, 51-100 employees
Less than a year
Aug 18, 2023
User friendly
User friendly
Pros
Kipu is both easy to use and navigate.
Cons
Sometimes I find it hard to lock my notes securely.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
PeterJason
Mental Health Care, 101-500 employees
Less than a year
Aug 18, 2023
First-time Kipu User Feels Like an Old Pro
First-time Kipu User Feels Like an Old Pro
Pros
When I started my new job I wasn't familiar with Kipu but I found it very easy to learn. The apps intuitive layout is logically organized, making it beginner friendly.
Cons
I haven't been using Kipu long enough to identify any faults mainly because it is a significant improvement over the system my previous company used.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacen
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Aug 18, 2023
KIPU Review
KIPU Review
Pros
Navigating through the tabs is fairly easy.
Cons
I am not a fan of having to change the password as frequently as requested.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Steve
Mental Health Care, 1-10 employees
More than a year
Aug 18, 2023
What�s Great About KIPU.
What�s Great About KIPU.
Pros
I found it very easy to learn that how to use the system.
Cons
When creating an appointment it would be beneficial to have the full schedule visible upfront.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucien
Mental Health Care, 11-50 employees
Less than a year
Aug 17, 2023
Kipu review
Kipu review
Pros
It consolidates all my paperwork into one convenient location.
Cons
Learning and organizing everything was a bit challenging.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Tammy
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
Aug 17, 2023
Peer support specialist
Peer support specialist
Pros
Comparatively speaking its a piece of cake to use. it is almost self explanatory. Its incredibly user friendly and thorough.
Cons
There is nothing significant to mention but the deletion process can be a bit overwhelming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sheena
Hospital & Health Care, 101-500 employees
Less than a year
Aug 17, 2023
We LOVE Kipu!
We LOVE Kipu!
Pros
We love the customization options, ease of use and simplicity of Kipu. Additionally the service and support are superb!
Cons
We don't have anything bad to say about the software. We honestly like everything about Kipu.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 11-50 employees
More than a year
Aug 17, 2023
Review from a therapist
Review from a therapist
Pros
The accessibility of documentation in Kipu is fantastic. Allowing patients to complete documentation in real time with immediate results is truly wonderful.
Cons
I believe there are ways we could utilize Kipu to assist with scheduling although I think this option is available in Kipu our company is currently not making use of it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
Mental Health Care, 500+ employees
Less than a year
Aug 17, 2023
Great!
Great!
Pros
Its user friendly and it helps me remain highly organized.
Cons
I have zero complaints about Kipu. It is very user friendly and helps me stay organized.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chanelle
Mental Health Care, 11-50 employees
Less than a year
Aug 16, 2023
Very used full
Very used full
Pros
Its highly valuable and simple to use and engage with.
Cons
Everything is flawless, and the interface is straightforward.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Aug 16, 2023
KIPU Review
KIPU Review
Pros
The ability to switch between patients quickly and access multiple programs is something I really appreciate.
Cons
Forms getting deleted after being logged off is a problem.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Daniel
Mental Health Care, 101-500 employees
Less than a year
Aug 16, 2023
Working with KIPU daily doing admissions for a recovery center, makes client portals so much easier
Working with KIPU daily doing admissions for a recovery center, makes client portals so much easier
Pros
Kipu is an important tool for us mainly. It allow us to personalize each clients experience, capturing team notes, therapy and nursing details, incidents, lab results, toxicology reports and property and release information. From admission to discharge it effectively tracks and supports clients.
Cons
I think there is room for improvement mainly when it comes to taking better photos of properties and client belongings. It would be helpful to have an upgraded system that specifies what clients can use and what is restricted, along with the ability to take photos.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Judy
Hospital & Health Care, 500+ employees
Less than a year
Aug 16, 2023
10/10 Recommend
10/10 Recommend
Pros
I cannot praise Kipu enough. Its intuitive, visually pleasing and navigation is seamless. As a super admin I love the access I have to update and create necessary features with utmost ease.
Cons
I wish I could manually type the time in the scheduling section instead of relying on the scroll. Additionally it would be helpful to have the ability to drag and move appointments or even copy and paste them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lori
Mental Health Care, 1-10 employees
Less than 6 months
Aug 16, 2023
Absolute time saver
Absolute time saver
Pros
In my day to day work life Kipu is undoubtedly the most convenient technology I use. I adore the fact that I can check the status of lab results from anywhere using Kipu mobile.
Cons
It would be fantastic if certain forms were automatically generated.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Yevette
Mental Health Care, 11-50 employees
Less than a year
Aug 15, 2023
Cma
Cma
Pros
I find this EMR system easy to use and I can navigate through the clients without any trouble.
Cons
I am not a fan of how the EMR system occasionally freezes and I wish we had the option to open another client's chart.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erina
Mental Health Care, 11-50 employees
Less than a year
Aug 15, 2023
Kipu
Kipu
Pros
The golden thread feature is valuable and the tabs make it simple to locate essential information.
Cons
When the setup is correct the golden thread is a convenient feature that auto populates information throughout the chart.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renee
Health, Wellness and Fitness, 11-50 employees
More than a year
Aug 15, 2023
Filters
Likes
Likes
Pros
I love having the ability to view the doctors notes.
Cons
One thing I like is the ability to easily see the clients I'm working with in the system. I feel like it is an another pro I have said it out loud. Well the problem is that I haven�t found any con
Ease of use
10
Value for money
10
Customer Support
6
Functionality
6
Sharita
Individual & Family Services, 51-100 employees
Less than 6 months
Aug 27, 2023
Dietitian Review
Dietitian Review
Pros
I am grateful for KIPUs consistent tabs that are visible on every page within a client's chart. This makes it easier to switch between tabs and access essential information while documenting. I also like how effortlessly I can send documents to approved guardians for obtaining consent forms, release of information (ROIs) and sending weekly summaries. The duplicate feature is also convenient when writing notes, as it carries over information that remains unchanged on a weekly basis.
Cons
It would be great if the nutrition exposure notes could be displayed as group notes allowing me to document each clients meal or snack on a single page instead of having to open each clients chart separately.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Allie
Hospital & Health Care, 101-500 employees
Less than 6 months
Aug 27, 2023
The reviews
The reviews
Pros
I thoroughly enjoy the functionality of KIPU.
Cons
Sometimes, its hard to locate specific tabs verbatim.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joshua
Mental Health Care, 500+ employees
More than a year
Aug 27, 2023
Its fine
Its fine
Pros
Functionally is one thing like the most. it operates smoothly most of the time. Or it will say that once you know where to look everything is effortlessly accessible.
Cons
I have noticed several incorrect grammar and typos throughout the system. Considering how much it costs there really shouldn't be any spelling mistakes.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Clayton
Hospital & Health Care, 51-100 employees
Less than 6 months
Aug 27, 2023
Very user friendly!
Very user friendly!
Pros
Integration and implementation was not an issue. KIPU specialists readily catered to our facilitys needs. It aligns with ASAM standards and is exceptionally user-friendly.
Cons
The OP practice is missing the scheduler feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aurora
Non-Profit Organization Management, 11-50 employees
More than a year
Aug 27, 2023
Kipu User
Kipu User
Pros
I have been utilizing Kipu for nearly two years at my job and I haven't had a negative experience with it.
Cons
Sometimes without warning the system will crash in the middle of my work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Hospital & Health Care, 11-50 employees
Less than a year
Aug 25, 2023
Kipu Review
Kipu Review
Pros
It is extremely user friendly and always adaptable.
Cons
Its frustrating when the program freezes and fails to save my work while I'm doing group notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dustin
Mental Health Care, 11-50 employees
More than a year
Aug 25, 2023
Great EHR system!
Great EHR system!
Pros
Kipu can be navigated effortlessly and is user friendly. it represents a significant improvement over other EHRs I've used in the past.
Cons
The integration with external laboratories had a few minor issues but they were eventually resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josh
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
Aug 25, 2023
Great performance, flexible to add and modify
Great performance, flexible to add and modify
Pros
It is very easy to modify and add features. The system is easy to use and requires minimal training.
Cons
In the beginning we considered it a "con" that we had to identify all the parts and documents we wanted in the system. We thought it would be a simple plug and play solution that we could modify quickly. However it turned out to be a fantastic benefit as the Kipu team helped us integrate our existing documents and provided insights on their standard documents and tools.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Irene
Hospital & Health Care, 11-50 employees
More than a year
Aug 25, 2023
Easy Use
Easy Use
Pros
Excellent customer service and easy navigation of files and documents.
Cons
It would be great if the calendar/schedule could link to actual events/documents.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrck
Mental Health Care, 51-100 employees
Less than a year
Aug 25, 2023
Kipu
Kipu
Pros
I really like how effortless it is to secure all my notes.
Cons
There is really nothing to complain about. The system is easy to learn and use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rose
Mental Health Care, 51-100 employees
Less than 6 months
Aug 23, 2023
Could be better
Could be better
Pros
It is very easy to navigate and it didn't take me long to become proficient.
Cons
The program itself runs somewhat slowly. It could benefit from simplification.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Siobhan
Hospital & Health Care, 11-50 employees
Less than a year
Aug 23, 2023
Excellent services
Excellent services
Pros
Downloading Kipu is fast and as a new user I received all the necessary information to get started promptly upon request.
Cons
So far I haven't encountered any issues with anything.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony
Individual & Family Services, 51-100 employees
Less than a year
Aug 23, 2023
KIPU User
KIPU User
Pros
I like the ease of opening and locating notes for my necessary documentation.
Cons
There is nothing I dislike about Kipu. I have never come across any issues with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Medical Practice, 500+ employees
Less than a year
Aug 23, 2023
Great
Great
Pros
It is very much simple to use, understand and access.
Cons
Currently I am not sure at all if the system is overall good for my job.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Lucille
Hospital & Health Care, 101-500 employees
Less than 6 months
Aug 23, 2023
Kipu works
Kipu works
Pros
Its easy to use and I use it daily. I highly recommend it.
Cons
Personally I have no complaints about Kipu. I like how it operates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Manuel
Management Consulting, 500+ employees
Less than a year
Aug 21, 2023
Kipu is great
Kipu is great
Pros
The simplicity of the platform is great. Kipu helps me understand and provides a wide range of options.
Cons
Honestly I haven't noticed any issues. Any problem that has arisen has been resolved effortlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristy
Medical Practice, 11-50 employees
Less than a year
Aug 21, 2023
Kipu
Kipu
Pros
Navigation and usage is very simple. The face sheet simplifies patient understanding.
Cons
There are times when the system freezes and locks up leading to frequent logouts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Medical Practice, 11-50 employees
Less than a year
Aug 21, 2023
Product is very useful
Product is very useful
Pros
Compared to the previous reliance on paper documents, this product streamlines everything. It provides all the necessary information in one place and keeps comprehensive records.
Cons
Occasionally it takes a while to load a page. Some documents can't be edited after submission.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caitlin
Mental Health Care, 1-10 employees
Less than a year
Aug 21, 2023
Good
Good
Pros
Its both easy to learn and use. Additionally its readily accessible.
Cons
Sometimes, it claims that my pre saved password is incorrect but after numerous tries the same saved password works. I hope this problem will be fixed by the team soon
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Mental Health Care, 11-50 employees
Less than a year
Aug 21, 2023
10 years plus and still recommend Kipu
10 years plus and still recommend Kipu
Pros
Among all the EMRs I have worked with Kipu is the most user friendly.
Cons
The system has some bugs especially in treatment plans and the golden thread.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Virginia
Mental Health Care, 500+ employees
More than a year
Aug 21, 2023
Love Kipu !
Love Kipu !
Pros
The support team is exceptional as they all are professional and knowledgeable. They handle tickets promptly and the initial setup and training are user friendly and efficient.
Cons
Nothing at all. We had no difficulty integrating from our previous EHR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kathy
Hospital & Health Care, 11-50 employees
More than a year
Aug 21, 2023
Great system
Great system
Pros
Navigation is not an issue all credit goes to well organized keytabs.
Cons
Occasionally there are glitches that make entering information a bit difficult.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Hospital & Health Care, 51-100 employees
Less than 6 months
Aug 21, 2023
Easier than I anticipated
Easier than I anticipated
Pros
So far I haven't encountered any issues with the system. Everything is well explained and meets my expectations.
Cons
Today we are implementing the scheduler and I am excited about that. Until now I primarily use KIPU for individual sessions and treatment plan reviews which are not particularly challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 101-500 employees
Less than 6 months
Aug 21, 2023
Kipu review
Kipu review
Pros
The layout is user friendly and the tabs provide valuable assistance.
Cons
I have noticed that the system can time out during sessions causing the loss of added information. Its frustrating when the document is released and theres missing information on the medical record after entering it into the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Mental Health Care, 500+ employees
Less than a year
Aug 21, 2023
Kipuuuuuu
Kipuuuuuu
Pros
Kipu simplifies medication review and client assessment making it easy to enter group information.
Cons
I like the ability to add forms, attachments and organize them by date. In short I am happy with the software so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tristan
Hospital & Health Care, 1-10 employees
More than a year
Aug 21, 2023
Loved using kipu
Loved using kipu
Pros
What I liked the most was the effortless navigation of the system. It is efficient and yet simple to use. I would highly recommend it.
Cons
I didn't like the fact that we couldn't print our face sheets with the corresponding pictures.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
rachael
Health, Wellness and Fitness, 101-500 employees
Less than a year
Aug 19, 2023
Substance Abuse EMR
Substance Abuse EMR
Pros
Implementing Kipu into our existing workspace was so simple. It is highly intuitive. If ever needed customer support is always available to provide assistance.
Cons
The treatment plans could be improved. They require too many steps to create.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Bobby
Mental Health Care, 51-100 employees
Less than 6 months
Aug 19, 2023
Kipu review
Kipu review
Pros
I love how easy it is to use. The ability to auto fill forms is a great feature.
Cons
It is a bit annoying how many times I have to click to input a drug screen.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lydia
Mental Health Care, 11-50 employees
Less than a year
Aug 19, 2023
Comprehensive EMR
Comprehensive EMR
Pros
KIPU is like a one stop shop. It consolidates everything I need about our clients into a single comprehensive platform.
Cons
While I understand that EMRs have to log out after a certain period of inactivity it can be annoying to log in multiple times during a workday!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adaire
Mental Health Care, 101-500 employees
Less than a year
Aug 19, 2023
Kipu is the best system I've seen
Kipu is the best system I've seen
Pros
I like the integration of numerous forms which automatically populate to minimize documentation redundancies.
Cons
As a therapist I would like having more diagnosis options and greater flexibility in selecting diagnoses. For instance when diagnosing and creating a treatment plan for anger issues I often have to choose between a diagnosis that includes conduct disorder or homicidal tendencies. These labels are not always in the best interest of my patients.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Van
Mental Health Care, 500+ employees
Less than 6 months
Aug 19, 2023
Love it
Love it
Pros
Operating and navigating through the system is a simplest task and the helpful customer service adds to the experience.
Cons
Honestly, there s nothing to hate or dislike about this software. I find it very easy to operate.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ruthie
Medical Practice, 1-10 employees
Less than a year
Aug 19, 2023
Love it
Love it
Pros
I am impressed by how user friendly it is. It can be easily accessed from any device.
Cons
Occasionally there is a delay in the systems response. It would be nice to have more color options as well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Hospital & Health Care, 51-100 employees
Less than a year
Aug 18, 2023
Fantastic
Fantastic
Pros
Learning how to use it was not an issue and it significantly simplifies note taking.
Cons
The client list was initially confusing but I quickly got used to it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Consumer Services, 51-100 employees
Less than a year
Aug 18, 2023
User friendly
User friendly
Pros
Kipu is both easy to use and navigate.
Cons
Sometimes I find it hard to lock my notes securely.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
PeterJason
Mental Health Care, 101-500 employees
Less than a year
Aug 18, 2023
First-time Kipu User Feels Like an Old Pro
First-time Kipu User Feels Like an Old Pro
Pros
When I started my new job I wasn't familiar with Kipu but I found it very easy to learn. The apps intuitive layout is logically organized, making it beginner friendly.
Cons
I haven't been using Kipu long enough to identify any faults mainly because it is a significant improvement over the system my previous company used.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacen
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Aug 18, 2023
KIPU Review
KIPU Review
Pros
Navigating through the tabs is fairly easy.
Cons
I am not a fan of having to change the password as frequently as requested.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Steve
Mental Health Care, 1-10 employees
More than a year
Aug 18, 2023
What�s Great About KIPU.
What�s Great About KIPU.
Pros
I found it very easy to learn that how to use the system.
Cons
When creating an appointment it would be beneficial to have the full schedule visible upfront.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucien
Mental Health Care, 11-50 employees
Less than a year
Aug 17, 2023
Kipu review
Kipu review
Pros
It consolidates all my paperwork into one convenient location.
Cons
Learning and organizing everything was a bit challenging.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Tammy
Health, Wellness and Fitness, 101-500 employees
Less than 6 months
Aug 17, 2023
Peer support specialist
Peer support specialist
Pros
Comparatively speaking its a piece of cake to use. it is almost self explanatory. Its incredibly user friendly and thorough.
Cons
There is nothing significant to mention but the deletion process can be a bit overwhelming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sheena
Hospital & Health Care, 101-500 employees
Less than a year
Aug 17, 2023
We LOVE Kipu!
We LOVE Kipu!
Pros
We love the customization options, ease of use and simplicity of Kipu. Additionally the service and support are superb!
Cons
We don't have anything bad to say about the software. We honestly like everything about Kipu.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 11-50 employees
More than a year
Aug 17, 2023
Review from a therapist
Review from a therapist
Pros
The accessibility of documentation in Kipu is fantastic. Allowing patients to complete documentation in real time with immediate results is truly wonderful.
Cons
I believe there are ways we could utilize Kipu to assist with scheduling although I think this option is available in Kipu our company is currently not making use of it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
Mental Health Care, 500+ employees
Less than a year
Aug 17, 2023
Great!
Great!
Pros
Its user friendly and it helps me remain highly organized.
Cons
I have zero complaints about Kipu. It is very user friendly and helps me stay organized.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chanelle
Mental Health Care, 11-50 employees
Less than a year
Aug 16, 2023
Very used full
Very used full
Pros
Its highly valuable and simple to use and engage with.
Cons
Everything is flawless, and the interface is straightforward.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Aug 16, 2023
KIPU Review
KIPU Review
Pros
The ability to switch between patients quickly and access multiple programs is something I really appreciate.
Cons
Forms getting deleted after being logged off is a problem.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Daniel
Mental Health Care, 101-500 employees
Less than a year
Aug 16, 2023
Working with KIPU daily doing admissions for a recovery center, makes client portals so much easier
Working with KIPU daily doing admissions for a recovery center, makes client portals so much easier
Pros
Kipu is an important tool for us mainly. It allow us to personalize each clients experience, capturing team notes, therapy and nursing details, incidents, lab results, toxicology reports and property and release information. From admission to discharge it effectively tracks and supports clients.
Cons
I think there is room for improvement mainly when it comes to taking better photos of properties and client belongings. It would be helpful to have an upgraded system that specifies what clients can use and what is restricted, along with the ability to take photos.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Judy
Hospital & Health Care, 500+ employees
Less than a year
Aug 16, 2023
10/10 Recommend
10/10 Recommend
Pros
I cannot praise Kipu enough. Its intuitive, visually pleasing and navigation is seamless. As a super admin I love the access I have to update and create necessary features with utmost ease.
Cons
I wish I could manually type the time in the scheduling section instead of relying on the scroll. Additionally it would be helpful to have the ability to drag and move appointments or even copy and paste them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lori
Mental Health Care, 1-10 employees
Less than 6 months
Aug 16, 2023
Absolute time saver
Absolute time saver
Pros
In my day to day work life Kipu is undoubtedly the most convenient technology I use. I adore the fact that I can check the status of lab results from anywhere using Kipu mobile.
Cons
It would be fantastic if certain forms were automatically generated.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Yevette
Mental Health Care, 11-50 employees
Less than a year
Aug 15, 2023
Cma
Cma
Pros
I find this EMR system easy to use and I can navigate through the clients without any trouble.
Cons
I am not a fan of how the EMR system occasionally freezes and I wish we had the option to open another client's chart.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erina
Mental Health Care, 11-50 employees
Less than a year
Aug 15, 2023
Kipu
Kipu
Pros
The golden thread feature is valuable and the tabs make it simple to locate essential information.
Cons
When the setup is correct the golden thread is a convenient feature that auto populates information throughout the chart.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renee
Health, Wellness and Fitness, 11-50 employees
More than a year
Aug 15, 2023